bigfootedfred Posted November 15, 2008 Share Posted November 15, 2008 launch game and when i insert correct key into soft anchor online activation get message "We're sorry, but this installation of Football Manager 2009 Certificate could not be activated for the following reason: The application was unable to connect to the internet. Please check your connection." what i belive has happened. is 'soft anchor' the third part trusted with the authentication, has royally ****ed up, their servers simply cant handle the demand. SI should not do buisness with them again. But dont blame SI. give it time. you will play the game. Link to post Share on other sites More sharing options...
Van Macintosh Posted November 15, 2008 Share Posted November 15, 2008 this dosen't seem to be getting any response but I've got the same phone related non updating 16 digit key, response key 0 rubbish. Such a bad product launch its almost laughable, almost Link to post Share on other sites More sharing options...
neckus Posted November 15, 2008 Share Posted November 15, 2008 same here... Link to post Share on other sites More sharing options...
totti_is_god Posted November 15, 2008 Share Posted November 15, 2008 Yep, still unable to connect to the internet on SoftAnchor. Link to post Share on other sites More sharing options...
TesBramble Posted November 15, 2008 Share Posted November 15, 2008 I still don't get why you have to run a stupid program to run the game. Link to post Share on other sites More sharing options...
Serpico Posted November 15, 2008 Share Posted November 15, 2008 At a time of night where the majority of users with this problem say it is working now, and the servers should be quieter, I am still getting the 'Unable to connect to internet' message when trying to activate.Purchased the game on steam more than 24 hours ago and still not been able to play it Can anyone help? if you bought the game on Steam I thought all you had to do was click a button to validate the installation. Link to post Share on other sites More sharing options...
tedder_road Posted November 15, 2008 Share Posted November 15, 2008 cos lowercase seems to work.... No it doesn't you just got lucky. I just tried this, save the effort folks it would never be that easy. Link to post Share on other sites More sharing options...
RedmanJB Posted November 15, 2008 Share Posted November 15, 2008 "We're sorry, but this installation of Football Manager 2009 Certificate could not be activated for the following reason: The application was unable to connect to the internet. Please check your connection." +1 Link to post Share on other sites More sharing options...
GioGio85 Posted November 15, 2008 Share Posted November 15, 2008 "SI should not do buisness with them again. But dont blame SI. give it time. you will play the game. " I expect to play teh game when I buy it. I dont buy an apple and expect to eat it in 2 days time. If it didnt work why release it? I would of gone out and waited for a new release date instea dof spending 7 hours trying to type in a useless game code. SI have to take some repsonsiblity I am affraid. It may nnot of been their direct problem. But why pick someone to work with if they didnt hav eot capacity to fulfil their end of the bargain? Link to post Share on other sites More sharing options...
PompeyAl Posted November 15, 2008 Share Posted November 15, 2008 if you bought the game on Steam I thought all you had to do was click a button to validate the installation. so did I, unfortunatly this has proven to not be the case Link to post Share on other sites More sharing options...
makavelithedon23 Posted November 15, 2008 Share Posted November 15, 2008 After repeated attempts to authenticate I was getting an error 703, not it's just the 'cannot connect to internet error'. I'd visit the sigames website (as it tells me to) if the site actually loaded. The threads on here aren't much help as I can see nothing from SI relating to this error type & dont fancy reading the tons of pages that people have posted so far in hope of finding a resolution. Somebody please help!! Link to post Share on other sites More sharing options...
neckus Posted November 15, 2008 Share Posted November 15, 2008 Unable to connect again, and again , and again... im helping out this dude who's been having trouble for 20 hours now! And yes! He's been trying ALL 20 hours, nonstop!... He's going crazy and he's bringing the game back tomorrow if we dont get it working tonight. Link to post Share on other sites More sharing options...
LewisQ Posted November 15, 2008 Share Posted November 15, 2008 Just tried it now on a shop-bought copy (purchased today) and a new pc (purchased yesterday.) Same old "Trial period has expired" and "Unable to connect to internet" lark that others have been getting. Sigh. Link to post Share on other sites More sharing options...
lightmind Posted November 15, 2008 Share Posted November 15, 2008 I still cant authenticate.. Tried using SoftAnchor and it keeps saying the application was unable to connect to the internet.. Please help! Link to post Share on other sites More sharing options...
Serpico Posted November 15, 2008 Share Posted November 15, 2008 so did I, unfortunatly this has proven to not be the case i've seen a screenshot where the 'button' is clearly visible. Have you tried opening Steam and looking there to see if there's anything that might be this elusive button. Sorry for not being able to help more./ Link to post Share on other sites More sharing options...
CovFan Posted November 15, 2008 Share Posted November 15, 2008 I'm having the same "Unable to connect to the Internet" problem. Link to post Share on other sites More sharing options...
Ben James Smith Posted November 15, 2008 Share Posted November 15, 2008 Yes first i rried to install on my pc and got to the activation screen and it had the option for phone so i tried to authenticate over the phone but it was busy for hours, then i reinstalled windows because of a seperate issue and when i reinstalled the game i no longer had the option to authenticate over the phone so i tried online and it says im not connected to the internet grrrrrrrrrrrrr i wanna play Link to post Share on other sites More sharing options...
GioGio85 Posted November 15, 2008 Share Posted November 15, 2008 Im going to bed. This shoudldof been a great day for me, playinfg a game I loved. Instead its left me severly doubting whether this rubbish is worth it. Playing round with the settings of my internet connections as suggested by STEAMhas now let a bit of spyware in...nice one SI How can somehtign so simple be so painful. I expect this to be sorted out while I sleep, hopefulyl my nightmares wont be as bad as this expeirence! Link to post Share on other sites More sharing options...
jacobnotts Posted November 15, 2008 Share Posted November 15, 2008 Have they really made a thread asking us for our problems and then after nearly 100 replies, not bothered to even reply saying they have no idea how to fix it!?! Just some kind of update is all I want. Link to post Share on other sites More sharing options...
Phwoar Posted November 15, 2008 Share Posted November 15, 2008 Phone authentication is still not working for myself. Unable to get through 99 times out of 100. The other time, the line cuts out after entering the 16 digit code. Link to post Share on other sites More sharing options...
jacobnotts Posted November 15, 2008 Share Posted November 15, 2008 Well I now have a new error message on SoftAnchor, saying they're unable to process my request. Error [-821] Link to post Share on other sites More sharing options...
RedmanJB Posted November 15, 2008 Share Posted November 15, 2008 OMG YES. After 10 mins of cannot connect I had one long "load time" then fail. Tried again and a PASS. Lol. It is so beautiful. The SI GAMES logo. A luscious, sensual blue! Just keep trying guys! I'm a success story. Link to post Share on other sites More sharing options...
SI Staff Miles Jacobson Posted November 15, 2008 Author SI Staff Share Posted November 15, 2008 Jacobnotts - there have been a bunch of PM's sent by some of our tech support people to others in this thread. I'm going to go through it now and see if there are any issues I can personally help with - I've been busy in other threads. Link to post Share on other sites More sharing options...
Ched Posted November 15, 2008 Share Posted November 15, 2008 Had posted this in a different thread, but will post here as it appears to be the right place to do so: I'm now getting a response from the phone lines rather than the "we're busy, call back later". However, having entered my key, i'm then informed that it "cannot be activated now" I've checked it on the "key-checker site thing"( originally i'd confused an I and a 1) and re-entered the correct key, gone through the phone thing again, and was told again that my key cannot be activated. Very confused :confused: Link to post Share on other sites More sharing options...
rfcg Posted November 15, 2008 Share Posted November 15, 2008 Success!!....or so I thought. Went to the screen saying thank you the game has been activated. Clicked Ok, the window closed, I clicked to start up the game..... and that bloody window with 'Your trial period has expired' appears again. I'm now back to stage 1. Sometimes it doesn't work (no internet message) When it does work it does not activate properly *tearing hair out* Link to post Share on other sites More sharing options...
tedder_road Posted November 15, 2008 Share Posted November 15, 2008 OK I got a new message! It says "It would appear what you have attempted to enter is not a valid unlock key. To purchase and unlock key visit si games" [error -1003] Now here's intriguing part. It only GAVE me this error after it spent the longest time yet that it ever has on the flashing "sending activation request" portion of the validation process. It was up for around 20 seconds, and now I get this error everytime. Link to post Share on other sites More sharing options...
Deltaroad Posted November 15, 2008 Share Posted November 15, 2008 The problem is too many people trying to access the code and getting it to work. It's over loading the system Link to post Share on other sites More sharing options...
brandon Posted November 15, 2008 Share Posted November 15, 2008 "this unlock key is already active. to purchase an unlock key, please visit http://www.sigames.com" sort it out si! im sick of seeing this message. of course its already active! i bloody activated it. 7 hours ago! whats going on? Link to post Share on other sites More sharing options...
Bosnian Posted November 15, 2008 Share Posted November 15, 2008 Just authenticated for me. I was getting the same problems unable to connect etc. I did nothing at all!! all i can assume is it is waiting for a connection to the server. I used the fm.exe not steam Link to post Share on other sites More sharing options...
Timster Posted November 15, 2008 Share Posted November 15, 2008 Finally worked! Link to post Share on other sites More sharing options...
jacobnotts Posted November 15, 2008 Share Posted November 15, 2008 Jacobnotts - there have been a bunch of PM's sent by some of our tech support people to others in this thread.I'm going to go through it now and see if there are any issues I can personally help with - I've been busy in other threads. Cheers mate, all I wanted! Link to post Share on other sites More sharing options...
wolvo_boi Posted November 15, 2008 Share Posted November 15, 2008 Guys have faith - i read a reply that said just keep pressing back when you get the internet connection rubbish, then press next and keep repeating process, after ages it worked, i am so happy have faith guys it will work. SI have explaining to do and i wont be buying 2010!!!!!! A lot of money has been made on this game but i am sure they will need it as i reckon they will loose alot next year! Trust me guys have faith, keep pressing back and next, back and next! Link to post Share on other sites More sharing options...
SI Staff Miles Jacobson Posted November 15, 2008 Author SI Staff Share Posted November 15, 2008 For those getting the "703" error, I am told that the code is correct, and that you just need to keep trying. Far from ideal, but this is the information I've been given. If you are getting a "1003" error, that means that you are putting the key in incorrectly. I am trying to look through other threads now to see about some of the other issues listed. Link to post Share on other sites More sharing options...
jimi m Posted November 15, 2008 Share Posted November 15, 2008 We were unable to process your unlock request.To recieve a new key please visit www.sigames.com. Error : [-821]. When u do get sigames website working there is no help what so ever,how great.. Link to post Share on other sites More sharing options...
tedder_road Posted November 15, 2008 Share Posted November 15, 2008 I'm in! Authenticated and in! Link to post Share on other sites More sharing options...
neckus Posted November 15, 2008 Share Posted November 15, 2008 For those getting the "703" error, I am told that the code is correct, and that you just need to keep trying. Far from ideal, but this is the information I've been given.If you are getting a "1003" error, that means that you are putting the key in incorrectly. I am trying to look through other threads now to see about some of the other issues listed. We had that, suddenly it worked.. and now the game just crashes and shuts down ... Link to post Share on other sites More sharing options...
brandon Posted November 15, 2008 Share Posted November 15, 2008 The problem is too many people trying to access the code and getting it to work. It's over loading the system no sh*t sherlock. we were assured that this wouldnt happen when the doom & gloom merchants reared their heads. all 3 methods to validate your game have proved disasterous. Link to post Share on other sites More sharing options...
nightfireuk2001 Posted November 15, 2008 Share Posted November 15, 2008 Mines just worked 15th Nov 2008 @ 00.57!!! Link to post Share on other sites More sharing options...
LewisQ Posted November 15, 2008 Share Posted November 15, 2008 Right, it just worked for me after about fifteen minutes and maybe five attempts. I guess I got very lucky... Link to post Share on other sites More sharing options...
Lanthal Posted November 15, 2008 Share Posted November 15, 2008 I am yet another of the thousands, most likely, that are receiving the "can't connect to the internet" message by SoftAnchor. I've been trying since yesterday afternoon. I hope to God that you ditch them SI. I can't understand what was wrong with the standalone CD-key option... Link to post Share on other sites More sharing options...
RedmanJB Posted November 15, 2008 Share Posted November 15, 2008 That was epic guys. I'm curious to see how SI reacts to this whole situation. Their official statement would be like something like: OMFG third party fail In all seriousness though that was a debacle and measures should be taken. Link to post Share on other sites More sharing options...
donscullione Posted November 15, 2008 Share Posted November 15, 2008 I've been at this since 7.20am and still getting the 'cannot connect to the internet' from SoftAnchor. Am closing in on the 18th hour of trying this. Am working in 5hours so i have to give up on it now. I'll try and ahve ago tomorrow and fingers crossed. to the rest of you GOOD LUCK. And thanks to Miles and his team for continuing to try at this late hour of the weekend Link to post Share on other sites More sharing options...
brandon Posted November 15, 2008 Share Posted November 15, 2008 I'm in! Authenticated and in! just dont quit your game! you wont be able to get back into it! Link to post Share on other sites More sharing options...
CovFan Posted November 15, 2008 Share Posted November 15, 2008 Just this very second it's authenticated. Link to post Share on other sites More sharing options...
DanyHMFC Posted November 15, 2008 Share Posted November 15, 2008 Keep getting told that my activation code is not valid no matter how bloody much I edit it, and yes I have bought the game through Steam. Link to post Share on other sites More sharing options...
Ben James Smith Posted November 15, 2008 Share Posted November 15, 2008 it worked hahaha about 15th time over the course of 7 hours bye im off to get 20 mins in before bed good luck all you still trying Link to post Share on other sites More sharing options...
ScoRoss Posted November 15, 2008 Share Posted November 15, 2008 How do do I get a "new key" as Soft Anchor seems to think I need one... Link to post Share on other sites More sharing options...
rougess Posted November 15, 2008 Share Posted November 15, 2008 right, i was just about to come on here and moan, but mine was just verified! it makes me feel better but in truth i'm still deeply disappointed in SI, i'm a loyal fm'er ever since i first played it, and i like the new fm, but why am i paying the same amount of money for something that took 12 hours before i could play it, as well as having to install a patch to make it work properly? and for those of you who say "it's 12 hrs man, that's nothing compared to how much you will play it" but that's not the point. if we buy something like a game, cd, dvd, etc, we should be able to use it instantly, it's our right as a customer. Link to post Share on other sites More sharing options...
jimi m Posted November 15, 2008 Share Posted November 15, 2008 now mine is error [-819] any1 else gettin this???????,this came after ages of cannot connect to the internet,back and next back and next back and next back and next Link to post Share on other sites More sharing options...
Phwoar Posted November 15, 2008 Share Posted November 15, 2008 You know what's more annoying than this game not working? Posting 20 times over the course of over 12 hours that the phone authentication system isn't working, and NOT RECEIVING A SINGLE RESPONSE FORM SI/SEGA ACKNOWLEDGING THIS. There have been dozens of posts regarding phone activation, but no help given. FFS. SORT IT OUT. Link to post Share on other sites More sharing options...
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