[Print Text File and Print Screen not working - MAC]

Hey @LDHarv

The function is available on Mac, so not being on Windows makes no difference...

Strange issue though, it might be worth checking certain screens... it isn't possible to do it on every screen, but the Squad screen for example should definitely work;  do you even see the option to print to Printer / Web Page / Text File?

[No Relationship, Yet favoured personnel]

Hey @TheGrimWombat

This doesn't look right - if you have a save showing it I can take it to the developers

If you let me know the save's name, just upload it to our cloud please: https://oc.sigames.com/owncloud/index.php/s/Kzvhd0MdU3v4Nv4

[Player always in same position all season, but...]

Hey @SOULjah

Is he a Natural in that position? From the screenshot.... while he's awkward, it does look like he's making progress.

Happy to take a look, this depends on a few things. If you want to show me your save, just upload it to our cloud service please, letting me know the name: https://oc.sigames.com/owncloud/index.php/s/Kzvhd0MdU3v4Nv4

[Player Unhappy About Player Sold Months Ago]

hey @DasMagicMullet

Happy to take a look at this if you can provide a save showing it?

Saves can be uploaded to our cloud service, if you do upload one just reply here telling me the save's name please: https://oc.sigames.com/owncloud/index.php/s/Kzvhd0MdU3v4Nv4

[Conflicting message and text]

hey @paul harrison

Yeah I'll take a look at that! If the save is before that presser just stick it in the online cloud and let me know the name please:
https://oc.sigames.com/owncloud/index.php/s/Kzvhd0MdU3v4Nv4

[Changing playing time - bug that makes an unhappy player happy again whilst also lowering his agreed playing time]

Hey guys sorry if this has been overlooked

Happy to look into these issues but I will need a save showing it to take to the developers

We have a cloud service for saves of any size, if you see an issue please upload there and reply here telling me the name of your save. 
Cloud upload for saves: https://oc.sigames.com/owncloud/index.php/s/Kzvhd0MdU3v4Nv4

[cant register players (testing changes only)]

hey @Vegayto

While there are a few issues we're working on regarding Testing Changes Only, if you're outside the registration window then it is by design (in the sense you're not making "real" changes as per competition rules)

I notice you're in November - both the Spanish league and CL have closed their registration windows by November

I did check in the save you provided, you can register your squad again in December - basically around the transfer windows, as per real life (at which point Testing Changes Only changes to Confirm, as squad changes are again permitted)

[Wonky fixture list]

Hey @BigMatt

We had this issue occuring in beta saves in PL fixtures; playing the same team twice at home or away - the last minor update should have addressed it.

The way the fixtures generate though, it'll be correct for all future seasons but not the one you're in. So if you're seeing this now, I'm sorry! But this season should be the absolute last season this happens

[game launch bug fm21]

hey @Algarve34 sorry you're experiencing this
We have a few things to try when the game is running slow, I would recommend deleting your cache and preferences folders as they will reset FM

There are steps in the following link on how to do this:
https://support.sega.co.uk/hc/en-gb/articles/360005532177-The-game-appears-slow-when-I-m-clicking-between-screens

If that doesn't clear it up though our tech support can give you a hand, in which case please create a Support Ticket.
 

[Awaiting Media Reaction stuck]

hey @Liam Murty

Sorry about that! Did that appear after a match and just stay there?

[Conflicting message and text]

No worries, if by any chance you (or anyone else reading!) sees this in game again, just bump the thread with a save 

[Lampard job not insecure even though really bad form]

Haha. Fair enough, it sorted itself out! Cheers for raising anyway 

[Player upset about not playing in favoured position - despite no games played?]

hey @ExeChris

Um, doesn't sound right at all... can you send us the earliest save you have in this game please? If you can just reply with the save name & I'll take it to the developers

Saves can go to our cloud service, click here: https://support.sega.co.uk/hc/en-gb/articles/360015264418-How-to-upload-files-for-support#text

[Lampard job not insecure even though really bad form]

Hey @Mcfc1894

There is an open issue our side, basically we've noticed this at top clubs this happens, managers can hang around a while... Zidane not leaving Real Madrid after years of winning nothing, for example

So it's something we're investigating. If you have this save though I don't mind checking it & appending it to our existing issue, just let me know the name of the save if you do upload it
https://support.sega.co.uk/hc/en-gb/articles/360015264418-How-to-upload-files-for-support#text

[All players always score 7.0]

Hey @cescobar75 how is this looking for you a couple of updates on?

We can not reproduce internally now... so if you're still getting this, I'd recommend doing a reset of FM just to get things back to normal:

- Uninstall FM (shouldn't affect your save, but make a note/ copy  of where it is just in case)
- Delete the cache & preferences folders (steps on How are here: https://support.sega.co.uk/hc/en-gb/articles/360015199257-How-to-Delete-my-Preferences-and-or-Caches-Folder#text)
- Reboot, reinstall FM

After you load your save just keep playing matches and the ratings should get sorted out. Hopefully that's happening already, so these steps are just in case 

[FM21 Loading Very Slowly with many editor files]

Hey guys

Sorry about this & the inconvenience it causes. Unnecessary slowness the more editor files you have is a known issue; it's logged and with the developers.

[Very slow game]

Hey @Akasha

If he's still having trouble at this stage, having followed all the troubleshooting, we would be recommending Support anyway as it seems a technical issue

Hopefully tech support solve it for him 

[2 away games against same team in the league]

Hey @nikita.blay

This was an issue our last update addressed. Future seasons shouldn't have this issue, this season should be the last season you have it.

Sorry for the inconvenience, I know it can be an annoying one...!

[Conflicting message and text]

If it's before that email send it our way, otherwise no worries.... we have a few examples of this we're working on lately, so think this specific issue should get cleared up

[No squad numbers available. Cannot continue playing. Spanish league 2 Smartbank]

Hey @reegamer sorry for the delay, I've had a check

This is because of real-world Spanish squad rules - your squad is full; only numbers 1-25 can be used for the first team and those are already taken, so if you want to play Carlos you have to give him somebody else's shirt number (when you're on the screen the players you can do this with should be in white, meaning you can swap them)

Wikipedia:
https://en.wikipedia.org/wiki/Squad_number_(association_football)#:~:text=In the Spanish La Liga,numbers between 26 and 50.

[FOUR major issues with exporting match highlights]

Hey @CFuller sorry for the delay here, yeah, it's an area that needs attention

OK, in order:

1/2 - Think we have this covered. Basically we're looking into the highlights - they do not generate properly, they do not export properly, you cannot view what you have selected as a highlight, that's Under Review

3 - Possibly also covered, I'll check to make sure, but we're looking into the clips not getting exported - this would cover goals, but noted you're describing specifically trouble with highlights of goals. I'll do a bit of digging myself on this.

4 - weird! I'll come back to you on this one

Cheers for flagging this up, sorry about the delay, but I can tell you we have a fair few issues with this feature logged already that are under investigation. I will try to log the rest. I'll seek to come back to you on this just to confirm, likely next week

Sorry again for the inconvenience!

[Red Star F.C New Stadium error... again!]

Ah yeah, I've seen that post from last year now - so it has happened two years in a row!

OK, cheers for the heads up, I have some digging to do....  thanks!

[Can't exit team meetings screen]

hey @muscles018 what's the name of it? are you playing as Arsenal?

[Red Star F.C New Stadium error... again!]

hey @Charlie1

Sorry for the delay, I have looked at your save - yeah, I see the issue, the Club Vision says your stadium is complete but I'm playing through and your home games do not happen there. Clearly an issue

OK, I'm logging this for our developers.

I strongly suspect something went wrong in FM when the new stadium was built (so, June). Something in the database should, at that point, update where your home games take place.

So, I may as well ask now, I might need to come back for an earlier save -  sorry if this is a hassle, and don't worry if it can't be done, but can you please see if you have any saves before the stadium was complete (June 2024)? Just upload and ping me in this thread again if so & I'll add them to this existing log.

But this is under review now, thanks for flagging this up. If you've had it in previous years, yeah, we want to get to the bottom of it!

 

[Failed to Make Club Most Reputable Team in Country - First Day on the Job]

hey @briandonahue2

Yeah,  this doesn't look fair! When you joined, did you agree to the "Become the most Reputable" objective? (It is supposed to be for a season on!) If you have a save before you agree that it might help us 

But yeah there is clearly an issue here. Thanks for your save, it shows the issue really clearly - I have logged this internally and passed it to the developers, this does need looking at.

Thanks, if you have an even earlier save before joining let me know, but understand if that's a big ask & this is now logged!