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Tony Garvey

SI QA Staff
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Everything posted by Tony Garvey

  1. Hi @Arganesta Is the person you're playing with in the same time zone? And do your system clocks reflect the time correctly? it's worth just checking everything mentioned in this thread: let us know how you get on please!
  2. Hey @TheDreamWolf Sorry you're getting that, do you have a save you can upload anywhere before it? Also wondering if any keyboard shortcuts help - F2 is the shortcut to go Home for example. Does that make any difference?
  3. Hey @Lazar724 Sorry you've had this issue, interesting what happened, I'd like to look into it. Just so I have this right: your friend's PC issues led to you using a USB stick to copy his My Documents\Football Manager 21 folder, completely to his new Windows install? And that's when you noticed this? Also please let me know if your friend uploads the save to the cloud. I'd just need to know the name. Thanks
  4. Cheers for the saves! Sorry about this happening in your game, I have managed to replicate and I've passed it over to our devs, to see what we can do about this happening in future Many thanks!
  5. hey @henriquesser, sorry about this issue I'll happily take a look for you, do you think you could upload that autosave you mentioned to our cloud please? That way, I can see what you're getting and log it for our developers. We have a cloud service for our saves, no file limit, just let me know what the name of it is and I'll pick it up: https://support.sega.co.uk/hc/en-gb/articles/360015264418-How-to-upload-files-for-support
  6. hey @Viceroycheers for flagging this up. Checking your save I see the issue. Do you by any chance have an earlier save?
  7. Hey guys there may also be a workaround you can try while we investigate If the host gives the save to a friend / someone else in the same game, and that friend then hosts the game instead with the same save so you can pick up where you let off, it should buy you more time and let you continue Hope this helps
  8. cheers @Tsiou_91 Yeah, this is down to a third party db - we are investigating this though, just because you use a third party DB doesn't mean this should happen. We can reproduce it ourselves with a third party DB, but never with the basic data. While we look into this, if you want to play a new game in the meantime - it would be interesting if you can get it without any custom database changes. But otherwise, thanks for flagging, we're aware of it now and the issue is logged for investigation
  9. hey @reecedh Strange issue, what does the game say when you try to save? Any chance of a screenshot of the message it gives you? Off the top of my head it might be a local issue - it can't save to the folder you have chosen for Local; that would be strange to follow you around from PC though. As for cloud saves, what platform are you on - Steam, Epic, Gamepass? Feel free to upload the save also, it would be unusual if it is the save itself but worth us checking.
  10. No problem If your issue persists then do raise a ticket as it will give us visibility over this issue! I will close this thread as Support are there if needed (anybody else with an issue please create a new thread) Cheers!
  11. hey @Schomacker Sorry about that, the 50% option was unintentional so got removed, but I appreciate if you're running a smaller screen it would be useful and it's interesting it was of use. I notice you have posted in the Feature Requests forum already - great stuff, I'll make sure that is considered. Anyway let's get you right. If you're having trouble now it's likely the game is struggling to remember what new zoom to stick to. Deleting your cache and preferences folders will likely sort; after that you can go in and set whatever you are most comfortable with and it should retain
  12. Hi @Harv26091995 Sorry about the trouble you're having. Can you just confirm everyone is on the latest version of FM (21.4)? Are you all in the same place / timezone? Just asking because if your PC's clock is out of sync it'll not let you connect. Are you on Windows PCs? Is everyone? Please also take a look at our further troubleshoot tips here:
  13. Hey @broddoi I hear you. Feel free to request this as a new feature in game, more admin powers would be something we look into, you can post as such in the Feature Requests forum and it will be picked up for consideration :https://community.sigames.com/forums/forum/353-football-manager-pcmac/ In the shorter term I'm happy to unlock any save
  14. Hey @casederik I'm sorry for the frustration here. I appreciate the issue mainly started after the winter update for you, but we currently have no examples of this happening in a 100% vanilla game. It isn't really possible for us to test every third party item out there - databases in particular can be huge and complex. Derbies Overhaul for example if you're running that - hasn't been updated for 2 months! Third party creators do absolutely need to keep up with our changes. This is still something we're investigating - please don't take a troubleshooting step such as reproducing in a
  15. Hi @Tsiou_91 This could be down to third party changes / databases. Are you running any? Can you upload your save and I will take a look and see what we can do? Thanks, check below for how to provide a save https://support.sega.co.uk/hc/en-gb/articles/360015264418-How-to-upload-files-for-support#text
  16. Cheers @casederik As above, it looks like the issue is down to database changes. Interesting you don't seem to have Derbies overhaul though - we're wondering about that one as it seems to crop up a lot; is this right? (There's over a million changes in these combined databases, it does look tied to database issues) So the issue has returned for you - and we are post-update - is it exactly as before?
  17. Cheers. We are checking if this is right internally but glad you didn't get charged. Do reply if there's a further problem... Which achievement is this @Bonda Fett ? If 200 Club we are still looking into that one, apologies for the inconvenience
  18. Glad it hasn't charged you, do want to check something though! On the laptop, do you remember if the store said Purchase again, or just Locked, or...?
  19. Hey @LuckyConquerer2 Checked the achievement logic and yeah it has to be the full tournament, so that's why it unlocked for Italy, when you do the qualifiers and all Cheers for uploading, I'll have a check but seems OK. I managed to unlock both today on Gamepass. Still looking into 200 Club though..
  20. Hey @NUFC_Thanet The Xbox app / Gamepass version should be doing this, my apologies It's something clearing your cache might reset, instructions here: https://support.sega.co.uk/hc/en-gb/articles/360015199257-How-to-remove-my-Preferences-and-or-Caches-Folder There will be a Gamepass folder with its own cache and preferences, deleting them will reset FM which usually clears visual issues up. C:\Users\YOU\AppData\Local\Sports Interactive\Football Manager 2021\Gamepass\Cache (and Preferences) Could you please give that a try and get back to me?
  21. Hey @Alzraum Strange one, visual glitches like that benefit from clearing out your cache and preferences, I've included steps to do so at the following link, definitely worth a try: https://support.sega.co.uk/hc/en-gb/articles/360015199257-How-to-remove-my-Preferences-and-or-Caches-Folder
  22. Hey @LuckyConquerer2 I was checking achievements yesterday and unlocked this - but for the Copa America. It took a while though. I thought it didn't trigger, but after playing on it appeared eventually. Maybe today, have a check in the Xbox companion app, just wondering if it has any progress there for you? Happy to look at the save if not. I'd also need your achievements log - bear with me, this is in a hidden folder if you're in Windows: C:\Users\YOURUSERNAME\AppData\Local\Sports Interactive\Football Manager 2021\Gamepass\Logs And the file I'd need is ACHIEVEMENTS_CHANNEL.txt Tha
  23. hey @LuckyConquerer2 Sorry about this, this is a known issue with the 200 Club Achievement - it's something we are currently investigating
  24. hey @Nicenoise We have an FAQ article that should address this, I specifically think clearing your cache and preferences will resolve this, assuming all is well with your screen in all other apps Please take a look: https://support.sega.co.uk/hc/en-gb/articles/360015206497-The-screen-appears-unusual-when-starting-the-game-and-or-I-m-unable-to-click-any-buttons-within-the-game#text If that doesn't do it though you can get some direct support by creating a Support Ticket.
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