Neil Brock

As said please contact Sega with proof of purchase. Thanks.

It's difficult for us to know for sure without having the same model and setup here. Could you send us your Belarc? That way I can check and see if there's anything which interferes with the game. Belarc details can be found here - https://community.sigames.com/faq/football-manager-2017/84_how-to/89_pc/how-to-find-my-belarc-file-pc-r215/ Let us know, thanks.

Okay try the following and let us know if it helps: Delete CacheDelete Preferences Reverify Cache If it doesn't, please upload to our FTP your save game close to the 30th June and let us know the file name so we can take a look. FTP details here - https://community.sigames.com/topic/381320-ftp-details/

Sorry to hear that you deleted everything which isn't something we would have recommended, but glad to hear you've got the game running now.

Okay the February 12th crash is related to editor data, it's a problem with the data which causes the TV based fixtures to have a problem then crash. Unfortunately this cannot be fixed within the save so we would suggest not using this editor data again. For the second crash it's a different one which we'll look into, but again I'm afraid it's highly unlikely we'll be able to fix it within the save. We'll update you when we have any further info. Thanks.

What do you mean by USB? Are you trying to download the game directly onto a USB rather than onto a hard drive?

Okay please upload the data editor file as well so we can take a look. Remember to come back and let us know the file name. Thanks.

The game needs to be set into 'offline' mode when the game is online, else there's no record of the user being in offline mode and other people could potentially sign into and use their account at the same time. Details on how to use the game in offline mode here - What problems exactly or you having connecting to Steam? Are you getting any specific error message?

There is less chance of a crash with a non-edited save simply because edits won't have been tested as much as the default database and the default settings. If you upload the editor file we can take a look and see what specifically has caused the problem in your save. But yes, simply put there is less chance of crashes if you don't use the pre-game editor. Saying that though, the crash rate if it's edited correctly is still low.

Yeah I'd be surprised if it was Windows Defender in all honesty. It could be worth still adding an exception for FM/Steam though, details here - https://support.microsoft.com/en-gb/help/4028485/windows-add-an-exclusion-to-windows-defender-antivirus

Yeah's it's an extremely rare issue (we've only had one example raised and it's yours from millions of saves). In your new save the chances of you encountering it are practically none, but I'm afraid that older save won't be able to be continued. Sorry about that.

Do you have any kind of anti-virus program installed? If so it could perhaps be interfering with Steam. May be worth reading the following and seeing if it makes any difference - https://community.sigames.com/faq/football-manager-2017/84_how-to/89_pc/how-to-make-sure-that-an-anti-virus-program-isnt-interfering-with-steam-or-fm pc-r225/ Let us know how you get on either way, thanks.

Can you re-send us your Belarc from today please? Apologies but we're struggling to find the exact cause of this for you.

No, the discount is only available with full Football Manager (which does include Football Manager Touch 2018 for PC/Mac/Linux).

We're aware some users are having an issue and are currently investigating. Apologies for the inconvenience caused.