Neil Brock

When exactly is it crashing for you in-game? Is it at specific points of the game? Say when processing? Or during matches? Or is it much more random? Let us know, thanks.

Most likely is related to custom graphics/logos/skins and other add-ons. Would suggest removing anything custom for the meantime and seeing if you encounter the same issue. Let us know how you get on, thanks.

Okay at least we've figured out it's not related to the AV. If you switch the game to 'Windowed' mode via the in-game preferences, do you encounter the same issue? Let us know, thanks.

If there's an issue specifically affecting Full Screen mode it'll be related to the graphics card settings or the driver. Would suggest uninstalling and reinstalling the driver as shown below:

Did you also try uninstalling and reinstalling your graphics card drivers as suggested above?

Can you please post your dxdiag for us? Details on how to do so here - https://community.sigames.com/faq/football-manager-2018/134_how-to/138_pc/how-to-find-my-system-dxdiag-r400/ Also what graphics quality are you running the game in currently? You can see this via your in-game preferences. Let us know, thanks.

> fm.exe!memcpy() Line 135 Unknown fm.exe!bgfx::d3d9::RendererContextD3D9::updateDynamicVertexBuffer(bgfx::VertexBufferHandle _handle, unsigned int _offset, unsigned int _size, bgfx::Memory * _mem) Line 988 C++ fm.exe!bgfx::Context::rendererExecCommands(bgfx::CommandBuffer & _cmdbuf) Line 2210 C++ fm.exe!bgfx::Context::renderFrame(int) Line 1669 C++ fm.exe!bgfx::renderFrame() Line 1038 C++ fm.exe!bgfx::Context::renderThread(void * __formal) Line 2229 C++ [External Code] [Frames may be missing, no binary loaded for ntdll.dll] ntdll.dll!00007ffd2c771431() Unknown

Seems a problem related to the most recent update on some conflicting machines, the three most probable causes are as follows: - An issue related to graphics card drivers. We would suggest users uninstall and reinstall their graphics card drivers (including any software related to Nvidia like the GeForce experience) as shown here - https://community.sigames.com/faq/football-manager-2018/134_how-to/138_pc/how-to-uninstall-and-reinstall-my-graphics-card-drivers-r405/ - An issue related to custom graphics/logos/skins and especially custom ad hoardings. We would suggest users remove all custom graphics/add-ons for the time-being to see if that stops the issue occurring. - An anti-virus conflict related to the anti-virus program incorrectly identifying the update as a threat. There's a troubleshooting thread on how to change your settings, but some users have found that the only way to test this is to remove their current AV program (making sure Windows Defender is still active) then uninstall and reinstall FM - https://community.sigames.com/faq/football-manager-2018/134_how-to/138_pc/how-to-make-sure-that-an-anti-virus-program-isnt-interfering-with-steam-or-fm -r408/ If all the above do not work, some users have found that if you're on a laptop with an integrated Intel card as well as the Nvidia card, if you run off the Intel card it works. Or failing that you can roll back to a March Nvidia driver and may well work. Details on how to switch between the graphics cards here - https://community.sigames.com/faq/football-manager-2018/134_how-to/138_pc/how-to-configure-my-laptop-to-run-football-manager-with-optimal-settings-r409/ The March Nvidia driver can be found at the following links, please check to make sure your graphics card is listed on the 'Supported Products' Desktop graphics cards - https://www.nvidia.com/download/driverResults.aspx/132845/en-us Laptop graphics cards - https://www.nvidia.com/download/driverResults.aspx/132842/en-us Let us know how you get on with the above. Thanks.

I've split your post out from the other users so we can make sure there's no missed communication. As a starting point can you please post your dxdiag? Details on how to do this here - https://community.sigames.com/faq/football-manager-2018/134_how-to/138_pc/how-to-find-my-system-dxdiag-r400/ Thanks.

We're glad you've been able to resolve your issue and many thanks for coming back and letting us know it's working.

Okay you're running on a 32-bit machine which means your system is restricted by the amount of memory it can use. We would suggest making sure you're not running too many leagues and are well below the recommended count of players loaded into the game. Also via the in-game preferences make sure that the graphics quality for the game is set to 'Very Low' or 'Low' as anything above that level will cause the game to potentially run out memory when entering a match. Try as suggested above and let us know how you get on. Thanks.

As the above do not work, some users have found that if you're on a laptop with an integrated Intel card as well as the Nvidia card, if you run off the Intel card it works. Or failing that you can roll back to a March Nvidia driver and may well work. Details on how to switch between the graphics cards here - https://community.sigames.com/faq/football-manager-2018/134_how-to/138_pc/how-to-configure-my-laptop-to-run-football-manager-with-optimal-settings-r409/ The March Nvidia driver can be found at the following links, please check to make sure your graphics card is listed on the 'Supported Products' Desktop graphics cards - https://www.nvidia.com/download/driverResults.aspx/132845/en-us Laptop graphics cards - https://www.nvidia.com/download/driverResults.aspx/132842/en-us Let us know how you get on with the above. Thanks.

Okay I've moved your thread to the Mac forum. To confirm have you tried uninstalling and reinstalling the game? Your save games will be left untouched during this process. Let us know, thanks.

So to clarify, you're having a problem even when rolling back to a previous driver?

Glad you managed to figure it out and thanks for coming back and letting us know.