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Neil Brock

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Everything posted by Neil Brock

  1. Have you tried reinstalling the game and the editor? Is the editor installed to the same disk as the game and Steam?
  2. And if you move the graphics back to the original disk, does the issue go away?
  3. Can sometimes happen when anti-virus programs interfere with the game. Would suggest reading and following the instructions here - https://community.sigames.com/faq/football-manager-2019/180_how-to/181_pc/how-to-make-sure-that-an-anti-virus-program-isnt-interfering-with-steam-or-fm -r627/ Unfortunately once names become corrupted they normally can't be restored.
  4. Are you running any custom editor data? From our past experience we've only really seen this when someone has used an editor file which unfortunately has certain errors. You can upload your save game to our Cloud and let us know the file name - ideally from a point before this scheduling problem has happened so we can investigate further. Details on how to do so here - https://community.sigames.com/faq/football-manager-2019/180_how-to/181_pc/how-to-upload-files-r666/ Thanks.
  5. Yeah I think it's the latest version of the editor and it's strange you're seeing this when no-one else is reporting a similar issue. Just to confirm, your editor is installed on the same hard drive as both the main game and Steam?
  6. We're sorry you've encountered this issue and it's one we're looking into. We would suggest in the meantime if you wish to use your headphones making sure they're active before you start the game. Thanks for taking the time to raise this here.
  7. Do you happen to have any backup saves for this one? A bit much to ask, but do you happen to have one prior to to June 2020 of your save? We believe it was at this point something happened which eventually led to this problem you're seeing now. Please let us know, thanks.
  8. Can you please try as shown below and see if it helps at all? - Right Click on your desktop and select 'Nvidia Control Panel' - Click 'Manage 3D settings' - Select 'Program Settings' and via the dropdown box for 'Select a program to customise' select 'Football Manager 2019' - Select 'Power Management Mode' - If the default setting is 'Optimal Power', now select 'Prefer Maximum Performance' - Select 'Apply'
  9. Avez-vous essayé de lire et de suivre les instructions comme indiqué via ce lien? - https://community.sigames.com/faq/football-manager-2019/183_technical-support/186_pc/unable-to-save-the-game-successfullycrashes-whilst-saving-r672/
  10. Avez-vous essayé de lire et de suivre les instructions comme indiqué via ce lien? - https://community.sigames.com/faq/football-manager-2019/183_technical-support/186_pc/unable-to-save-the-game-successfullycrashes-whilst-saving-r672/
  11. Okay we've been able to reproduce this issue with your save and are investigating. First indications suggest it's related to the large number of edits within the file, but we'll try and update when we have any further info. Thanks.
  12. Have you tried reading and following everything listed from the FAQ as shown here? - https://community.sigames.com/faq/football-manager-2019/183_technical-support/186_pc/unable-to-save-the-game-successfullycrashes-whilst-saving-r672/
  13. Any chance you could upload your save game to our Cloud and let us know the file name so we can take a look? Details on how to do this here - https://community.sigames.com/faq/football-manager-2019/180_how-to/181_pc/how-to-upload-files-r666/ Would also be good to know the player's name so we can go through the exact same process to see if the issue re-occurs for us. Thanks.
  14. Have you tried reading and following everything here? - https://community.sigames.com/faq/football-manager-2019/183_technical-support/186_pc/the-game-appears-slow-when-i’m-clicking-between-screens-r691/
  15. Looking at the crash dump file it definitely looks like an issue related to the graphics card. As a starting point would suggest the following to see if it improves stability: - Right Click on your desktop and select 'Nvidia Control Panel' - Click 'Manage 3D settings' - Select 'Program Settings' and via the dropdown box for 'Select a program to customise' select 'Football Manager 2019' - Select 'Power Management Mode' - If the default setting is 'Optimal Power', now select 'Prefer Maximum Performance' - Select 'Apply' If this doesn't help, try the following to see if it makes any difference: - Open Steam and access your Games Library - Right-click on Football Manager 2019 -> Properties -> General -> Set Launch Options - Type this in the box: -renderer_direct3D9 - Click on OK, close the window and launch FM19 through Steam
  16. Just to confirm what kind of anti-virus program do you have installed? Did you try uninstalling it (making sure Windows Defender was active) and reinstalling FM?
  17. Just to confirm with your original issue, did you try removing all the custom graphics/logos/skins etc to make sure one of those wasn't the cause? There are occasions where specifically created custom files which aren't created quite correctly can cause the game to fall over. Would definitely be worth checking on your system to clarify. Thanks.
  18. Hmm, sounds like the graphics card could well be failing. Would be worth doing a Stress Test with FurMark Burn-In Test which can be downloaded here - https://geeks3d.com/furmark/ If you can run this test without issue for 15 minutes then the issue is unlikely to be directly related to the graphics card. Let us know how you get on. Thanks.
  19. Il est impossible que le jeu supprime physiquement les fichiers de sauvegarde, alors ils devraient être là. Assurez-vous de vérifier le bon dossier, comme suit: C: \ Utilisateurs \ [Votre nom d'utilisateur Windows] \ Documents \ Sports Interactive \ Football Manager 2019 \ games Si vous enregistrez via le nuage Steam, vous pouvez les trouver ici (n'oubliez pas d'activer les fichiers et dossiers cachés au préalable): C: \ Utilisateurs \ [Votre nom d'utilisateur Windows] \ AppData \ Local \ Sports Interactive \ Football Manager 2019
  20. We've actually just released 19.3.4 - can you please try the game again and see if you encounter the same issue? If you do, please attach your crash dump file (you can find this via the folder location listed in the screenshot above) and your dxdiag (details on how to do this here - https://community.sigames.com/faq/football-manager-2019/180_how-to/181_pc/how-to-find-my-system-dxdiag-r619/) Thanks.
  21. Appreciate you letting folk know how you managed to solve your issue.
  22. Sometimes when installing an update anti-virus programs can interfere with the process. We'd suggest reading the following even if you've not had any problems before as it may well help - https://community.sigames.com/faq/football-manager-2019/180_how-to/181_pc/how-to-make-sure-that-an-anti-virus-program-isnt-interfering-with-steam-or-fm -r627/
  23. Please attach the save game to our Cloud and let us know the file name and in-game date it crashes. Cloud details can be found here - https://community.sigames.com/faq/football-manager-2019/180_how-to/181_pc/how-to-upload-files-r666/ Thanks.
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