[Is this a bug?]

Hi @NEO-BAHAMUT-,

Thanks for contacting us and apologies on the slow reply here.

This does look like a bug considering what is being triggered here - as it looks like you cant use the bank balance fully without it basically ruining your club - could you please send a save from where you have applied the bank balance please to the cloud and i will look into the save for you (link below). For full transparency we made need to offer you a refund here for that particular purchase, once we have a look at the save and fully get an idea of what is happening here.

https://oc.sigames.com/owncloud/index.php/s/Kzvhd0MdU3v4Nv4

Cheers,

Harry

 

[Muddled tactics Screen]

Hi @Lukebcfc,

Thanks for contacting us.

Could you possibly upload some screenshots from where you are experiencing the issues here please?

Cheers,

Harry

[Lack of Context Menu/Display Tooltips]

Hi @tomwalker2286,

Thanks for contacting us.

These changes were made to help with several issues we were having with tooltips overlapping different elements of the game - rendering them unusable - we appreciate the feedback on this however and will be reviewing the situation.

Cheers,

Harry

[Can’t untick ‘exclude own players’ from player search]

Hi @doc32,

Thanks for contacting us.

This has now been passed onto our devs who will be reviewing the issue here.

Cheers,

Harry

[Substitution requirements after 1 season - Portuguese League]

Hi @Duartegs,

Thanks for contacting us.

Could you please upload a file from the 2nd season where this occurs please via the link below.

https://oc.sigames.com/owncloud/index.php/s/Kzvhd0MdU3v4Nv4

Cheers,

Harry

[Goalkeeper history - goals conceded in previous years disappear]

Hi @doc32,

Thanks for contacting us.

If you could upload this save via the link below i will look into this.

https://oc.sigames.com/owncloud/index.php/s/Kzvhd0MdU3v4Nv4

Cheers,

Harry

[Game crashing]

Hi @crobinson62,

Thanks for contacting us.

Could you please tell me what device you running the game on and at what point the game is crashing? If its within a save at a specific date for example - we will need that save uploaded via the link below for us to test it.

https://oc.sigames.com/owncloud/index.php/s/Kzvhd0MdU3v4Nv4

Cheers,

Harry

[Game crashing and closing when watching a match]

Hi @Rusmac7,

As stated above we always need saves to test these crashes or some specific steps/dates - i also will need your device model and iOS version please.

https://oc.sigames.com/owncloud/index.php/s/Kzvhd0MdU3v4Nv4

Cheers,

Harry

[Assistant Recommendations in game]

Hi @NEO-BAHAMUT-,

Thanks for contacting us.

could you possibly upload a save from just before a match is played via the link below please?

https://oc.sigames.com/owncloud/index.php/s/Kzvhd0MdU3v4Nv4

Cheers,

Harry

[please delete]

Hi @NEO-BAHAMUT-,

Thanks for contacting us.

Huge apologies firstly on the issues you have experienced - simply put, this is our studio process for these titles - please feel free to continue you post any other issues you encounter as it is much appreciated.

Cheers,

Harry

[Battery drain during matches]

Hi @ss03,

Thanks for contacting us.

We apologise for the inconvenience here - we are aware of this issue and are currently reviewing this situation with our devs - we also appreciate the time taken to give feedback on this.

Cheers,

Harry

[Player has average rating >10]

Hi @mikomoshe,

Thanks for contacting us.

Could you please upload a save via the link below and i will look into this for you.

https://oc.sigames.com/owncloud/index.php/s/Kzvhd0MdU3v4Nv4

Cheers,

Harry

[Jerky gameplay since major update]

Hi @Alan C,

Thanks for contacting us.

Could you also tell me which iOS both devices are currenty running please? Also, does this happen every game and is it that highlights themselves are becoming laggy?

Cheers,

Harry

[MLS issues]

Hi @dzponce11,

Thanks for contacting us.

Apologies but could you be slightly more specific about your issues here with the MLS please?

Cheers,

Harry

[3D - tapping on player doesn't bring up his name]

Hi @Invisible Witness,

Thanks for contacting us.

Could you possibly tell me what device and iOS you are currently running the game on please?

Cheers,

Harry

[More key headers than actual headers ?]

Hi @Invisible Witness,

Thanks for contacting us,

Could you possibly upload a save file via the link below, along with posting your file name in this thread and i will look into this for you.

https://oc.sigames.com/owncloud/index.php/s/Kzvhd0MdU3v4Nv4

Cheers,

Harry

[Teams and score table shown twice on match report]

Hi @Invisible Witness,

Thanks for contacting us.

Could you possibly tell me what device and iOS version you are currently running the game on please?

Cheers,

Harry

[save crashes after resuming in game]

HI @Nash,

Thanks for contacting us.

Could you please provide a save file via the link below please where this crash occurs. Also can you tell me what device and iOS version you are currently running the game on please?

https://oc.sigames.com/owncloud/index.php/s/Kzvhd0MdU3v4Nv4

Cheers,

Harry

[iPad Pro 2020 11" issues]

Hi @aditya,

Thanks for contacting us.

We apologise for the issues you have encountered here and many of these issues are currently under review with our devs. 

Cheers,

Harry

[Info window hides the action during a game]

Hi @steste,

Thanks for contacting us.

Could you please upload a save file via the link below and i will look into this for you.

https://oc.sigames.com/owncloud/index.php/s/Kzvhd0MdU3v4Nv4

Cheers,

Harry

[Custom skin load 23.0]

Hi @hawkmaster71,

Thanks for contacting us,

Could you possibly uninstall the game and reinstall and let me know if this fixes the issue? I would advise uploading any saves you want to keep via cross sync as this will clear all the saves from your device.

Cheers,

Harry

[ERROR 2B201726]

Hi @Garys2609,

Thanks for contacting us.

Could you let me know what your device that you are running the game on currently is - also have you ever been able to play the game or does this message always appear?

Cheers,

Harry

[Missing info on player profile]

Hi @majeezy83,

Thanks for contacting us.

If you could please upload a save file via the link below i will look into this for you.

https://oc.sigames.com/owncloud/index.php/s/Kzvhd0MdU3v4Nv4

Cheers,

Harry

[Players disappearing on tactics screen]

Hi guys,

This should be a data issue - could you please uninstall and reinstall the game and let me know if that fixes it please?

Cheers,

Harry

[Can't see players names in squad or when playing a game]

Hi @KellyD,

Great - was this successful in the end?

Cheers,

Harry