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Jimmy Wong

SI Staff
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About Jimmy Wong

  • Rank
    Sports Interactive

Favourite Team

  • Favourite Team
    Liverpool

Currently Managing

  • Currently Managing
    Barca

Recent Profile Visitors

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  1. Jimmy Wong

    Crash dump seemingly at random

    Thanks for the info. To confirm did the game crashes after you have deleted add-on? Also did you delete caches and preferences folder from File Explorer when you said you have cleared caches and preferences? If not please click in this link and see how to do it - Also can you reproduce this crash or is it random? Does it happen in matches specifically? Or other places? Let us know how you get on, please. Thank you.
  2. Thank you for your link. I am curious if your laptop overheats when playing FM19?
  3. Jimmy Wong

    Crash after update

    Thank you for your advise. To confirm, you have used the Drive Booster to update your graphics card? May I ask if you can try one more time reinstalling your graphics card via the Official AMD website? Uninstalling graphics cards - https://www.amd.com/en/support/kb/faq/ccc-uninstall Reinstalling graphics cards - https://www.amd.com/en/support
  4. Jimmy Wong

    Crash after update

    Hi there is nothing particularly stand out from your Belerac report (hidden the post for privacy protection). As a test I would suggest you try deleting IObit - Driver Booster and see if this helps. For your tactics question, users are unable to import FM19 tactics to FM18 due to the new changes to tactics in the new release. Thanks.
  5. Jimmy Wong

    Help - players name´s changed

    Do you have any backup saves for this save, if so can you load them and see if the names has been affected or not, please? Also, are you using custom database for this save game? Can you remember when did you started to have this issue? Was it after an update or just randomly? I would suggest you to take the following steps: 1. Deleting caches and preferences folders via file explorer - https://community.sigames.com/faq/football-manager-2019/180_how-to/181_pc/how-to-delete-my-preferences-andor-caches-folder-r615/ 2. And then verify the game files - https://community.sigames.com/faq/football-manager-2019/180_how-to/181_pc/how-to-verify-the-integrity-of-fms-files-via-steam-r617/ Let us us know how you get on, please. Thank you.
  6. Would you be able to attach an example link that is happening on other games, too, please? Are you also having an issue running other games on your laptop? As for your question on next patch, unfortunately, we have no exact date on when that will be but do keep checking our forum for the latest update. Thank you.
  7. Can you try updating to the 25.20.15003.5010 driver, and see if it helps, please? Let us know how you get on. Thank you.
  8. Jimmy Wong

    Constant Crash Dumps

    @Connor1997 Would you be able to send us your Belarc report, please? Details on how to do this is here- Thanks.
  9. Jimmy Wong

    Crash Dump at 13.01.19

    Can you reproduce this crash? If so can you upload the save (just before it crashes) to the SI Cloud Service, please? Please let us know the name of the save after you have uploaded it, thanks.
  10. Jimmy Wong

    Crash after update

    Would you be able to send us your Belarc for us to check if there is anything that could be interfering with FM19, please? Details is in this link below - Let us know once you have sent it, please. Thank you.
  11. 您好,请问您是否在用补丁吗?如果有的话,可不可以尝试移除它们然后看看有没有改善? 我还会建议您删除偏好设置和缓存文件: - 点击任务栏中的“文件资源管理器”(或点击“桌面/启动”,然后键入“文件资源管理器”)- 点击标题栏中的“查看”,并确保勾选“显示/隐藏”上方的“隐藏的项目”- 导航至C:\Users\[您的 Windows 用户名]\AppData\Local\Sports Interactive\Football Manager 2019- 删除偏好设置和/或缓存文件夹
  12. Hi how many players loaded and what database size and leagues is in your game? Also are you using custom graphics/logos/faces/database in your game, too? If so I would suggest you to remove them and test again, please? I would also suggest you to delete caches and preferences folders via the file explorer, too. Details is in the link below: Let us know how you get on, please. Thank you.
  13. Jimmy Wong

    Crash after update

    Have you tried uninstalling both graphics card and its related application/software and then as a test only reinstall the 7400 graphics card first and test playing the game and see if this works, please? I would suggest you to delete caches and preferences folder via file explorer again, just so it refreshes the game, please. Let us know if this helps, thank you.
  14. Jimmy Wong

    Frozen by crash dump on December25th 2020

    Hi would you be able to tell us the name of your save game which you have uploaded on the SI cloud service, please? Are you using customs graphics/logos/faces/database? If so can you remove them as a test and see if helps, please? Let us know how you get on, thank you.
  15. Hi @MarcusBanks7, I have replied on your thread. Even with whats look like an identical issue, the reason for the cause could be different, and this on of the reasons why we would ask users to just post on their own threads. Hope you can understand. Thanks.
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