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Jimmy Wong

SI QA Staff
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About Jimmy Wong

  • Rank
    QA Testing Team

Favourite Team

  • Favourite Team
    Liverpool

Currently Managing

  • Currently Managing
    Hampton & Richmond

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  1. Jimmy Wong

    UI glitch

    Can you provide us with your Dxdiag and the crash dump file, please? The crash dump file can be located at the following default location: C:\Users\[Your Windows Username]\Documents\Sports Interactive\Football Manager 2019\crash dumps Also when do the crash exactly happens? In matches? Saving? General gameplay? Let us know, thank you.
  2. Jimmy Wong

    crash dumps

    Can you upload one of your latest crash dump files on here, please? The crash dump file can be located at the following default location: C:\Users\[Your Windows Username]\Documents\Sports Interactive\Football Manager 2019\crash dumps Can you also attach your Dxdiag, please? Also, it is worth reading this FAQ entry to troubleshoot yourself, while waiting for our response. Thank you.
  3. Jimmy Wong

    Crash dumps

    Please make sure that FM19 is configure with your Nvidia graphics card and also adjust the following settings on the Nvidia control panel. - Right Click on your desktop and select 'Nvidia Control Panel' - Click 'Manage 3D settings' - Select 'Program Settings' and via the dropdown box for 'Select a program to customise' select 'Football Manager 2019' - Select 'Power Management Mode' - If the default setting is 'Optimal Power', now select 'Prefer Maximum Performance' - Select 'Apply' After you have done all of this, please restart you computer. Let us know if this helps, thank you.
  4. Can you post your dxdiag, and upload your save game before a match to SI Cloud Service so we can test if this is reproducible, please? Let us know the name of the save once you have uploaded it, thank you/
  5. Jimmy Wong

    Crash dump at the start

    Please delete your cache and preferences folder are see if this helps? Thank you.
  6. Jimmy Wong

    looking for employees

    Hi the recommend player loaded size is 125,000 as stated on your screenshot, too. Can you test if this is issue is also happening when the players loaded is within the recommended limit, please?
  7. Are you using antivirus except Windows defender? If so, please read this FAQ entry: Thanks.
  8. Jimmy Wong

    Application Error Crash

    Please delete your caches and preferences folder, also try lowering your graphics level at a test and see if this helps if your issue, too. Thank you.
  9. Jimmy Wong

    FM editor crush dump!

    Hi I have replied you on the Chinese forum, please check. Thanks.
  10. Please upload the latest crash dump you have so we can check if it is the same crash? Thank you.
  11. Jimmy Wong

    Crash starting a game

    Can you provide us your dxdiag, please? Also it is worth trying to read through the instructions and see if this will solves your issue. Thank yous.
  12. Jimmy Wong

    Crash dumps FM 19

    Your case has been taken into account and have been looked at already, which should be fixed for the next update, but couldn't promise anything in terms of time as of now. I am sorry and I know that you are in the best position. Do come back regularly to ask for update and obviously we will let you know when we are able to. But for sure your case has already been looked at.
  13. Jimmy Wong

    Game could not be saved

    To confirm the 'save as' option works if you save it on the default location? And when you tried to save it in a different location it doesn't let you save? Tried adding .fm at the end of the name, please?
  14. 我刚刚试过您的fmf,发现您有非常多的改动,很难知道哪里出了问题。 这个fmf是您自己改的吗?还是从别的地方下载的? 因为在我们的SI的电脑上也遇上您说的这个退出,可以确定是您fmf出了问题。 我建议您去修改一下。有可能是比赛规定过期。
  15. 请问这是什么文件?打不看....
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