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Neil Brock

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Everything posted by Neil Brock

  1. Okay we believe that would have been due to way it closed out and isn't something to worry about long term. We'll investigate and appreciate you taking the time to raise it.
  2. Try this and see if it helps - instructions are for FM22 but just go to the FM23 folders instead - https://support.sega.com/hc/fr/articles/4409224840081 Essayez ceci et voyez si cela aide - les instructions sont pour FM22 mais allez simplement dans les dossiers FM23 à la place - https://support.sega.com/hc/fr/articles/4409224840081
  3. Are you running any custom graphics or add-ons with the game at all as well? Have you tried speedfan to see what temperature your system is running at?
  4. Can you please provide your system info as well so we can investigate further? - https://support.sega.com/hc/en-gb/articles/9997195057553 Thanks.
  5. Have you copied all these files to desktop or are they being generated here by default? They should automatically generate here - Mac - Users\[Your Mac Username]\Library\Application Support\Sports Interactive\Football Manager 20xx\games Could be behind why you're seeing some instability, so would be good to know.
  6. Do you have a save game which shows this? If so, please upload it and let us know the file name so we can take a look. Details on how to upload here - https://community.sigames.com/bugtracker/instructions-and-notes/how-to-upload-files-to-us-r98/ Thanks.
  7. Is an issue we're aware of an investigating. It's been partly exaggerated by some of the development issues which have since been addressed when the beta was first released. It's a hugely delicate and significant area of the game, so changes in this area are at high risk for knock-ons for overall game balance. It is something we're constantly reviewing as part of our long term game AI strategies. We're always looking at ways to make the game more reflective of real life. Thanks for taking the time to raise it here.
  8. Balancing the game is a long term task, especially when it comes to areas like progression and reputation. It's something the team are very much aware of and investigating.
  9. Okay thanks for clarifying - as you say sounds like an aspect related to above 60.Hz monitor settings and something I'll flag to the team to investigate further.
  10. Okay we'd suggest removing your cache and preferences then reverify your game cache. Details on how to do so below: Cache and Preferences - https://support.sega.com/hc/en-gb/articles/9997644231185 Verify - https://support.sega.com/hc/en-gb/articles/9997753543185 Then see if it happens at any future point. Do keep us updated, thanks.
  11. What are the one or two areas so we can investigate further? Let us know, thanks.
  12. What do you mean by overheating? Is the system shutting down or does it just run hot? The game is designed to utilise the power of a system to run as high performance and quickly as possible. If you feel it's overheating, would suggest making sure all vents/fans are clear and clean. Would also suggest potentially lowering the graphics quality via the in-game preferences or lowering the system resolution. You can also download a free system monitoring program like Speedfan to monitor your system fans and make sure they're all working correctly. Let us know how you get on. Thanks.
  13. We'd suggest removing your cache and preferences then reverify your game cache. Details on how to do so below: Cache and Preferences - https://support.sega.com/hc/en-gb/articles/9997644231185 Verify - https://support.sega.com/hc/en-gb/articles/9997753543185 Let us know how you get on. Thanks.
  14. Please upload your save game and let us know the file name so we can take a look. @bert.wienk your issue may be different (even if it does appear to be the same), so please create your own issue and please upload your save. Thanks.
  15. Do you have a save game just prior to this match? If so, please upload and let us know the file name and the date of the match so we can reproduce on our end. Details on how to upload a file here - https://community.sigames.com/bugtracker/instructions-and-notes/how-to-upload-files-to-us-r98/ Thanks.
  16. What do you mean by glitching? What exactly is happening? Are you running any custom display apps or mouse apps on your Mac? Also would be worth providing your system info so we can investigate further. Details on how to do so here - https://support.sega.com/hc/en-gb/articles/9997195057553
  17. Very unusual one this, can you please attach your DxDiag so we can take a look? Details here - https://support.sega.com/hc/en-gb/articles/9997195057553 Have you tried tweaking any settings via the Catalyst Control Centre for your graphics card?
  18. Definitely a corrupted install. Would suggest uninstalling and reinstalling again, but this time before doing so make sure your anti-virus program isn't interfering with either FM or Steam. Details on how to do this here - https://support.sega.com/hc/en-gb/articles/9997322566545 Let us know how you get on. Thanks.
  19. Have you tried reading and following all the instructions here? - https://support.sega.com/hc/en-gb/articles/10003999857553
  20. When there's save game corruption the main cause is some kind of interference. We'd recommend setting up your anti-virus program so it isn't interfering in any way. Details on how to do this here - https://support.sega.com/hc/en-gb/articles/9997322566545 Let us know how you get on. Thanks.
  21. Just to be clear, you've also set these settings via the in-game preferences?
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