seldald Posted November 15, 2008 Share Posted November 15, 2008 When I try to start the game, Soft Anchor says my trial period has ended and asks me for key. I put my key in and the activation goes on fine. When I try to start the game I get the same message on and on and on. Seems like the activation process is bugged, because it wants me to activate every time I try to start. Anyone have any advice for this problem? Link to post Share on other sites More sharing options...
lawler09 Posted November 15, 2008 Share Posted November 15, 2008 Can you please send me a JPG of your manual back cover so I can see your code. My email address is marc.duffy@sigames.com i have the same problem but i have no way of taking a picture!! so what do i do? all i can do is tell you the code how ive read it. Link to post Share on other sites More sharing options...
Pettsi Posted November 15, 2008 Share Posted November 15, 2008 Any luck with mine in post 29? Much appreciated. Link to post Share on other sites More sharing options...
SI Staff Marc Duffy Posted November 15, 2008 Author SI Staff Share Posted November 15, 2008 Hi I'm still getting Error -51. I have tried your solution of uninstalling the game, and then rebooting, installing and then activating, but still getting the same error. When i get the error i click back and then next again and the screen gets stuck on the initialising page. I am running windows vista Can you review the following log file please... Football_Manager_2009_InstallLog.log It's in C:\Program Files\Sports Interactive\Football Manager 2009\ It's likely to have an error in, can you confirm it's contents. Link to post Share on other sites More sharing options...
Lad Posted November 15, 2008 Share Posted November 15, 2008 Why would this affect FML? THey are different games? Hi Marc, Im having the exact same problem as Stedders above "On startup the fm.exe crashes, the following is in the "Send error..." AppName: fm.exe AppVer: 9.1.0.26064 ModName: fm.exe ModVer: 9.1.0.26064 Offset: 00e5dbce" Do you or anyone else have any sort of clue how to fix this? Like Stedders i have the latest version of Direct X 9 installed. Unfortunatley this hasn't been my first problem of the last few days! Though in fairness i have now installed the game on two of my friends computers with the help of these forums so one last piece of advice would make my saturday. Please help, otherwise its the pub for me tonight...who would chose the pub over footy manager on a night like this....? Thanks in advance Link to post Share on other sites More sharing options...
Blades75 Posted November 15, 2008 Share Posted November 15, 2008 Why would this affect FML? THey are different games? I am aware they are differant, just mad niether work mainly fm09 Link to post Share on other sites More sharing options...
lewisb01 Posted November 15, 2008 Share Posted November 15, 2008 You are receiving an Error [-1003] Fix: You are entering the key incorrectly please visit the following URL to correctly identify your key - http://keylookup.fm2009.softanchorinsight.com/ i click on this link and it still says "unable to find your key" do you have any suggestions because this is starting to become a joke! Link to post Share on other sites More sharing options...
judasholmes Posted November 15, 2008 Share Posted November 15, 2008 703 error still ctn get past it does anyone have any ideas??!!please.... Link to post Share on other sites More sharing options...
Goonstigator Posted November 15, 2008 Share Posted November 15, 2008 You are receiving an Error [-1003] Fix: You are entering the key incorrectly please visit the following URL to correctly identify your key - http://keylookup.fm2009.softanchorinsight.com/ I have done this yesterday afternoon and it gave me my correct code, which i have been trying to use. I have just put my code back into the keylookup/softanchor to double check that is is right, and now it says it is unable to find my code, what now? thanks again Link to post Share on other sites More sharing options...
deano65 Posted November 15, 2008 Share Posted November 15, 2008 Hi Marc, authentication worked, FM starts with SI logo but then stops and get a message saying, "Facegen was disabled because it failed to initilase. Please check log file for details". What do i need to do? Link to post Share on other sites More sharing options...
Blades75 Posted November 15, 2008 Share Posted November 15, 2008 i have this problem (The installation of Football Manager 2009 is finished, but some errors occurred during the install. Please see the installation log for details) what do i do Link to post Share on other sites More sharing options...
TheG8One89 Posted November 15, 2008 Share Posted November 15, 2008 I am still experiencing the internet even after doing what you suggested wat can i do will this game ever work? Please can you tell if this problem will be solved? Link to post Share on other sites More sharing options...
SI Staff Marc Duffy Posted November 15, 2008 Author SI Staff Share Posted November 15, 2008 i have this problem (The installation of Football Manager 2009 is finished, but some errors occurred during the install. Please see the installation log for details)what do i do Can you locate the error log and paste it's contents here please. Link to post Share on other sites More sharing options...
SI Staff Marc Duffy Posted November 15, 2008 Author SI Staff Share Posted November 15, 2008 Hi Marc, authentication worked, FM starts with SI logo but then stops and get a message saying, "Facegen was disabled because it failed to initilase. Please check log file for details".What do i need to do? Fix: Please install the Patch, and ensure your graphics drivers are up to date Link to post Share on other sites More sharing options...
crafty bison Posted November 15, 2008 Share Posted November 15, 2008 Blades - I got that too. The game works fine, just play it. The error is that it doesn't place the right shortcut in the "Games" folder of your Vista setup. Link to post Share on other sites More sharing options...
SI Staff Marc Duffy Posted November 15, 2008 Author SI Staff Share Posted November 15, 2008 I have done this yesterday afternoon and it gave me my correct code, which i have been trying to use. I have just put my code back into the keylookup/softanchor to double check that is is right, and now it says it is unable to find my code, what now?thanks again Send me a JPG of the back of your manual so we can review your code. Link to post Share on other sites More sharing options...
SI Staff Marc Duffy Posted November 15, 2008 Author SI Staff Share Posted November 15, 2008 703 error still ctn get past it does anyone have any ideas??!!please.... Fix: This indicates that the server is busy and has been unable to fulfill your request, please do keep trying, it will authenticate. Link to post Share on other sites More sharing options...
Booker T Posted November 15, 2008 Share Posted November 15, 2008 Can you please send me a JPG of your manual back cover so I can see your code. My email address is marc.duffy@sigames.com Just sent you an email there thanks. Link to post Share on other sites More sharing options...
BlythForever Posted November 15, 2008 Share Posted November 15, 2008 Marc, I have the problem where the ode I have put in is already registered. Now, when I try and find the sports interactive/ football manager certificate file, my search says it cant be found? Now what? Cheers, Jack Link to post Share on other sites More sharing options...
SI Staff Marc Duffy Posted November 15, 2008 Author SI Staff Share Posted November 15, 2008 Hi Marc,Im having the exact same problem as Stedders above "On startup the fm.exe crashes, the following is in the "Send error..." AppName: fm.exe AppVer: 9.1.0.26064 ModName: fm.exe ModVer: 9.1.0.26064 Offset: 00e5dbce" Do you or anyone else have any sort of clue how to fix this? Like Stedders i have the latest version of Direct X 9 installed. Unfortunatley this hasn't been my first problem of the last few days! Though in fairness i have now installed the game on two of my friends computers with the help of these forums so one last piece of advice would make my saturday. Please help, otherwise its the pub for me tonight...who would chose the pub over footy manager on a night like this....? Thanks in advance Fix: This can be resolved by updating the Microsoft Dot.Net framework, please visit the following URL to download: http://www.microsoft.com/downloads/details.aspx?FamilyID=0856EACB-4362-4B0D-8EDD-AAB15C5E04F5&displaylang=en Link to post Share on other sites More sharing options...
Blades75 Posted November 15, 2008 Share Posted November 15, 2008 Can you locate the error log and paste it's contents here please. error log is blank..... thank you for answering back Link to post Share on other sites More sharing options...
SI Staff Marc Duffy Posted November 15, 2008 Author SI Staff Share Posted November 15, 2008 Marc,I have the problem where the ode I have put in is already registered. Now, when I try and find the sports interactive/ football manager certificate file, my search says it cant be found? Now what? Cheers, Jack Fix: You need to delete the certificates and re-activate the game 1) On receiving the error, please uninstall the game 2) Please navigate to the following directory: XP users: C:\Documents and Settings\All Users\Application Data\Sports Interactive\Football Manager 2009 Certificate Vista users: C:\Program Data\Sports Interactive\Football Manager 2009 Certificate 3) Please ensure that it is the \certificate directory you are located in 4) Delete all content 5) Reboot the machine 6) Re-run the installation programme and retry activation - ensuring you have 'verified' your key using the following website: http://keylookup.fm2009.softanchorinsight.com/ 7) You should now be activated Link to post Share on other sites More sharing options...
roseboy64 Posted November 15, 2008 Share Posted November 15, 2008 i have the same problem but i have no way of taking a picture!!so what do i do? all i can do is tell you the code how ive read it. Press ALT and PRINT SCREEN. Go into paint. EDIT, PASTE. Then save the file Link to post Share on other sites More sharing options...
SI Staff Marc Duffy Posted November 15, 2008 Author SI Staff Share Posted November 15, 2008 error log is blank.....thank you for answering back Is the file called Football_Manager_2009_InstallLog.log Link to post Share on other sites More sharing options...
Monkey_bill Posted November 15, 2008 Share Posted November 15, 2008 Can you review the following log file please...Football_Manager_2009_InstallLog.log It's in C:\Program Files\Sports Interactive\Football Manager 2009\ It's likely to have an error in, can you confirm it's contents. I have checked it and it says : 1587 Successes 0 Warnings 0 NonFatalErrors 0 FatalErrors Action Notes: None Link to post Share on other sites More sharing options...
SI Staff Marc Duffy Posted November 15, 2008 Author SI Staff Share Posted November 15, 2008 Press ALT and PRINT SCREEN. Go into paint. EDIT, PASTE. Then save the file I need a picture of the manual if it's the same error I am thinking it is Link to post Share on other sites More sharing options...
calNUFC Posted November 15, 2008 Share Posted November 15, 2008 hi. i bought this game to play on my downtime in iraq but i still cant activate it. i keep getting error -51 even after i try the above methods. i leave tomorrow and its starting to get desperate. plz help asap. Link to post Share on other sites More sharing options...
roseboy64 Posted November 15, 2008 Share Posted November 15, 2008 I need a picture of the manual if it's the same error I am thinking it is Oh whoops. Thought he meant a screenie. Link to post Share on other sites More sharing options...
Chelsea!!! Posted November 15, 2008 Share Posted November 15, 2008 Hi, whenever i try to activate my code through Uniloc i keep getting the same message come up 'We were unable to process your unlock request. To receive a new key, please visit: http://www.sigames.com.' and underneath that 'Error : [821]'. Please Help! Link to post Share on other sites More sharing options...
deano65 Posted November 15, 2008 Share Posted November 15, 2008 Fix: Please install the Patch, and ensure your graphics drivers are up to date thanks, whats the best way to do this, i spent about 2 & half hrs opening it then windows didnt recognise it and binned it, i saw something earlier where its better to save it first, but what do you do when youve saved it? Link to post Share on other sites More sharing options...
BlythForever Posted November 15, 2008 Share Posted November 15, 2008 Marc, as I have explained I cant complete step 2 as the file is not there, but it still says the code is in use? Cheers Link to post Share on other sites More sharing options...
SI Staff Marc Duffy Posted November 15, 2008 Author SI Staff Share Posted November 15, 2008 Hi, whenever i try to activate my code through Uniloc i keep getting the same message come up 'We were unable to process your unlock request. To receive a new key, please visit: http://www.sigames.com.' and underneath that 'Error : [821]'.Please Help! Fix: You need to delete the certificates and re-activate the game 1) On receiving the error, please uninstall the game 2) Please navigate to the following directory: XP users: C:\Documents and Settings\All Users\Application Data\Sports Interactive\Football Manager 2009 Certificate Vista users: C:\Program Data\Sports Interactive\Football Manager 2009 Certificate 3) Please ensure that it is the \certificate directory you are located in 4) Delete all content 5) Reboot the machine 6) Re-run the installation programme and retry activation - ensuring you have 'verified' your key using the following website: http://keylookup.fm2009.softanchorinsight.com/ 7) You should now be activated Link to post Share on other sites More sharing options...
burnsylaa Posted November 15, 2008 Share Posted November 15, 2008 how do you get onto soft anchor? I dont have a log in?? Where do i get a log in from Link to post Share on other sites More sharing options...
broxie Posted November 15, 2008 Share Posted November 15, 2008 This post lists all current known issues and their solutions. If you have an issue not listed please post here and we will attempt to get you up and running. Please note that this thread will be moderated tightly and any stray posts or abuse will be removed.STEAM "Currently unavailable" game error. 1) On receiving the error, please uninstall the game 2) Please navigate to the following directory: XP users: C:\Documents and Settings\All Users\Application Data\Sports Interactive\Football Manager 2009 Certificate Vista users: C:\Program Data\Sports Interactive\Football Manager 2009 Certificate 3) Please ensure that it is the \certificate directory you are located in 4) Delete all content 5) Reboot the machine 6) Re-run the installation programme and retry activation - ensuring you have 'verified' your key using the following website: http://keylookup.fm2009.softanchorinsight.com/ 7) You should now be activated Error 703 This issue should no longer be appearing. If you do encounter the error please try again Error 821 It shouldn't happen to first time activators. If encountered the solution is to delete the XP or Vista directories: XP users: C:\Documents and Settings\All Users\Application Data\Sports Interactive\Football Manager 2009 Certificate Vista users: C:\Program Data\Sports Interactive\Football Manager 2009 Certificate And reactivate. "Application was unable to connect" http://community.sigames.com/showthread.php?t=62568 The "cannot connect" error will also occur if the server is saturated. This shouldn't occur moving forward, but it is worth adding that if the certificate on the computer is okay, attempting to activate again in a few moments might help. sorry was reading through the threads Is this the Instructions to deal with the problem: "cannot run game: failed to set up graphic system" Link to post Share on other sites More sharing options...
Goonstigator Posted November 15, 2008 Share Posted November 15, 2008 Send me a JPG of the back of your manual so we can review your code. i brought my laptop to my partners with the FM09 disc in it, so my case and booklet are not with me, i only have the code i was given by the keylookup/softanchor programme saved on my cpu. wont be home till monday so no fm for me this weekend i guess thanks anyway marc, and good luck tonight Link to post Share on other sites More sharing options...
SI Staff Marc Duffy Posted November 15, 2008 Author SI Staff Share Posted November 15, 2008 hi. i bought this game to play on my downtime in iraq but i still cant activate it. i keep getting error -51 even after i try the above methods. i leave tomorrow and its starting to get desperate. plz help asap. Fix: You need to delete the certificates and re-activate the game 1) On receiving the error, please uninstall the game 2) Please navigate to the following directory: XP users: C:\Documents and Settings\All Users\Application Data\Sports Interactive\Football Manager 2009 Certificate Vista users: C:\Program Data\Sports Interactive\Football Manager 2009 Certificate 3) Please ensure that it is the \certificate directory you are located in 4) Delete all content 5) Reboot the machine 6) Re-run the installation programme and retry activation - ensuring you have 'verified' your key using the following website: http://keylookup.fm2009.softanchorinsight.com/ 7) You should now be activated Note: If the above does not fix it – please check the following: C:\Documents and Settings\All Users\Application Data is not set to read only. Also check that C:\Documents and Settings\All Users\Application Data\Sports Interactive and C:\Documents and Settings\All Users\Application Data\Sports Interactive\Football Manager 2009 Certificate are not set to read only! To check if a file or folder is read only, please right click the folder and select ‘Properties’ from the dropdown, you should the see a box at the bottom called Attributes – please ensure this is unticked or does not have a green square inside. Another way it could happen is if there is another instance of FM.exe or Activator.exe holding onto our certificate. In this case - the user should check the process list to see if another instance of FM.exe is open. If so - close it first. To do this you need to open Task Manager (right click TaskBar, or CTRL+ALT+DEL), sort the Image Name column by clicking on it and identifying if Activator.exe or FM.exe are running. If they are highlight and click ‘End Task’ Link to post Share on other sites More sharing options...
SI Staff Marc Duffy Posted November 15, 2008 Author SI Staff Share Posted November 15, 2008 sorry was reading through the threads Is this the Instructions to deal with the problem:"cannot run game: failed to set up graphic system" Fix: Please download the following update from the Microsoft Direct X SDK: http://www.microsoft.com/downloads/details.aspx?familyid=5493F76A-6D37-478D-BA17-28B1CCA4865A&displaylang=en You should also check that you are running the latest graphics driver, you can do this by visiting the computer manufacturer website, or by visiting the graphics card manufacturing website. Link to post Share on other sites More sharing options...
Blades75 Posted November 15, 2008 Share Posted November 15, 2008 Is the file called Football_Manager_2009_InstallLog.log i have found the file, but dont know what to do next, send it as an email Link to post Share on other sites More sharing options...
SI Staff Marc Duffy Posted November 15, 2008 Author SI Staff Share Posted November 15, 2008 thanks, whats the best way to do this, i spent about 2 & half hrs opening it then windows didnt recognise it and binned it, i saw something earlier where its better to save it first, but what do you do when youve saved it? Find a mirror site to download the patch When you come to download it, save as to your computer (My Documents perhaps) Once it's finished, go to my Documents and find the file - double click it and run it. It'll then guide you through the patching process. Link to post Share on other sites More sharing options...
SI Staff Marc Duffy Posted November 15, 2008 Author SI Staff Share Posted November 15, 2008 i have found the file, but dont know what to do next, send it as an email Open it and copy and paste it's contents please. Link to post Share on other sites More sharing options...
RobbyRensenbrink Posted November 15, 2008 Share Posted November 15, 2008 is it me or are u just answering the problems to do with internet connection? what about the phone lines hey? Link to post Share on other sites More sharing options...
SI Staff Marc Duffy Posted November 15, 2008 Author SI Staff Share Posted November 15, 2008 i brought my laptop to my partners with the FM09 disc in it, so my case and booklet are not with me, i only have the code i was given by the keylookup/softanchor programme saved on my cpu.wont be home till monday so no fm for me this weekend i guess thanks anyway marc, and good luck tonight Shame, I was hoping to be able to help you tonight. Link to post Share on other sites More sharing options...
shellsi Posted November 15, 2008 Share Posted November 15, 2008 I bought my football manager 2009 yesterday and it worked out fine, but when I tried to start it this morning i got the following error message (just before the starting menu was reached): "XML Parsing error not well-formed (invalid token) at line 1 of last_saved_game.xml" I haven't edited or added anything to the game nor have I run any other patches than the 9.1.0 that came with the game. I have reinstalled the game two times without improvement. What to do? Link to post Share on other sites More sharing options...
SI Staff Marc Duffy Posted November 15, 2008 Author SI Staff Share Posted November 15, 2008 is it me or are u just answering the problems to do with internet connection?what about the phone lines hey? Post a problem here and I'll give you an answer. What is your issue. Link to post Share on other sites More sharing options...
Pettsi Posted November 15, 2008 Share Posted November 15, 2008 Once i get to the softanchor page, i paste the code in and click next and it sits like this for ages... Does nothing! Help please?! Link to post Share on other sites More sharing options...
Alexb1984 Posted November 15, 2008 Share Posted November 15, 2008 Marc please help me i am going mad here. I have tried everything but it is coming up with the can not connect to internet problem. I tried opening that page in IE but came up with no certifcate error message, so installed it manually. Still same error. It has been over 24 hours please help! Link to post Share on other sites More sharing options...
RobbyRensenbrink Posted November 15, 2008 Share Posted November 15, 2008 that when i ring up i get to the 3rd activation key and then it says i have the wrong code. has done this 10 times now Link to post Share on other sites More sharing options...
PB101 Posted November 15, 2008 Share Posted November 15, 2008 I still have the same cannot connect to the internet problem, ive followed the certificate instructions to the cord, i have remove firewalls and such but nothing seems to make a bit of difference. Help would be greatly appreciated, just want to play the game really Link to post Share on other sites More sharing options...
baxi Posted November 15, 2008 Share Posted November 15, 2008 hey mate can you help me fm09 loads up past the racism screen then crashes with a loading sign with a little L and flashing dots im confused please some1 help Link to post Share on other sites More sharing options...
jp3ce Posted November 15, 2008 Share Posted November 15, 2008 Hi when i put the disk in my computer doesn't read the disk, i do have a dvd r/rw and does read these types of games, any ideas what it could be, is there away around this problem? Link to post Share on other sites More sharing options...
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