Known issues and solutions - FAQ

[MadGamer]

If your graphics cards drivers are up to date, then my money is on the SDK.

[Burford]

hey guys my game keeps freezing which means i cant play the game i need help desperatly iv had the game since the day it was released and still have yet to even reach january in first season any1 got any solutions please

[kopite212]

Haven't been able to find a solution as yet, although others seem to have had similar problems.

I have a Macbook

10.5.5

2Ghz Intel Core duo

2GB memory

Graphics: Intel GMA 950 (I know this doesn't match exact spec, but have seen plenty of people that have it working with this card)

The game installed fine, but when I click the .app, I get the usual logos and club disclaimer, but then a totally white screen. I can move the cursor, but thats it!

Please please help!

For any of you having similar issues with the white screen. I have it working on the spec outlined above.

1. Fully uninstall

2. Install new version

3. BEFORE applying the patch

4. Start-up FM09

5. Select preferences from the main menu

6. Change to windowed + disable 3d

7. Confirm

8. Close down fm09

9. Install 9.1.1 patch

10. Open FM09

11. You will now have the dreaded white screen, but in windowed mode.

12. You will see a pop-up behind window requesting your mac/idisk user + pass = enter them.

13. Main menu as it should be!

14. HEAVEN! Game actually flies on my good old Macbook!

Party time!

Good luck everybody else, hopefully everybody will be sorted soon!

[irishjones]

http://community.sigames.com/showpost.php?p=2267768&postcount=3560

I have tried to install Microsoft SDK but I seem to be getting an error a few other users have reported

it says

Error Code: S1001

This setup exectuable has not been packed with files and settings. Please use the PACKER tool to build this exectuable.

I dont even know what that means and im trying to google a solution, do you know what it means and how I can install SDK?

[Dalglish!]

Forgot to say that while i am running the Italian leagues i've not got Serie C active as i know that is a recognised problem.

Can i get a response to this? Anyone???

[MadGamer]

I have tried to install Microsoft SDK but I seem to be getting an error a few other users have reported

it says

Error Code: S1001

This setup exectuable has not been packed with files and settings. Please use the PACKER tool to build this exectuable.

I dont even know what that means and im trying to google a solution, do you know what it means and how I can install SDK?

Try re downloading: http://www.microsoft.com/downloads/details.aspx?familyid=5493F76A-6D37-478D-BA17-28B1CCA4865A&displaylang=en

[jamestam]

Dear Testing Team, Marc & Steve Cox,

I really feel very frustration to install FM 2009. After installing and re-installing the game so many times, then launching the game by click fm icon, it shows:

"fm.exe has encountered a problem and needs to close. We are sorry for the inconvenience."

What wrong is it?How to fix it?What should I do?

Here is my PC info.:

------------------

System Information

------------------

Time of this report: 12/12/2008, 21:37:01

Machine name: JAMES

Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.080814-1236)

Language: Chinese (Regional Setting: Chinese)

System Manufacturer: SAMSUNG ELECTRONICS CO., LTD.

System Model: NC10

BIOS: Phoenix SecureCore NB Version 03CA.MP00.20081125.KTW

Processor: Intel® Atom CPU N270 @ 1.60GHz (2 CPUs)

Memory: 1014MB RAM

Page File: 407MB used, 2038MB available

Windows Dir: C:\WINDOWS

DirectX Version: DirectX 9.0c (4.09.0000.0904)

DX Setup Parameters: Not found

DxDiag Version: 5.03.2600.5512 32bit Unicode

------------

DxDiag Notes

------------

DirectX Files Tab: The file d3d9d.dll is a debug version, which will run slower than the retail version.

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Music Tab: No problems found.

Input Tab: No problems found.

Network Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (n/a)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (n/a)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Mobile Intel® 945 Express Chipset Family

Manufacturer: Intel Corporation

Chip type: Intel® GMA 950

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_27AE&SUBSYS_CA00144D&REV_03

Display Memory: 128.0 MB

Current Mode: 1024 x 600 (32 bit) (60Hz)

Monitor: Monitor Max Res: 1600,1200

Driver Name: igxprd32.dll

Driver Version: 6.14.0010.4926 (English)

DDI Version: 9 (or higher)

Driver Attributes: Final Retail

Driver Date/Size: 2/16/2008 04:12:06, 57344 bytes

WHQL Logo'd: Yes

WHQL Date Stamp: n/a

VDD: Mini VDD: igxpmp32.sys

Mini VDD Date: 2/16/2008 04:12:06, 5854752 bytes

Device Identifier: {D7B78E66-64EE-11CF-C364-0AEAA2C2CB35}

Vendor ID: 0x8086

Device ID: 0x27AE

SubSys ID: 0xCA00144D

Revision ID: 0x0003

Revision ID: 0x0003

Video Accel:

Deinterlace Caps: n/a

Registry: OK

DDraw Status: Enabled

D3D Status: Enabled

AGP Status: Not Available

DDraw Test Result: Not run

D3D7 Test Result: Not run

D3D8 Test Result: Not run

D3D9 Test Result: Not run

-------------------

DirectInput Devices

-------------------

Device Name: Attached: 1

Controller ID: n/a

Vendor/Product ID: n/a

FF Driver: n/a

Device Name: Attached: 1

Controller ID: n/a

Vendor/Product ID: n/a

FF Driver: n/a

Poll w/ Interrupt: No

Registry: OK

-----------

USB Devices

-----------

+ USB Root Hub

| Vendor/Product ID: 0x8086, 0x27C9

| Matching Device ID: usb\root_hub

| Service: usbhub

| Driver: usbhub.sys, 4/14/2008 00:15:38, 59520 bytes

| Driver: usbd.sys, 4/14/2008 20:00:00, 4736 bytes

----------------

Gameport Devices

----------------

------------

PS/2 Devices

------------

+ | Matching Device ID: *pnp0303

| Service: i8042prt

| Driver: i8042prt.sys, 4/14/2008 20:00:00, 47488 bytes

| Driver: kbdclass.sys, 4/14/2008 20:00:00, 23296 bytes

|

+ | Matching Device ID: root\rdp_kbd

| Upper Filters: kbdclass

| Service: TermDD

| Driver: termdd.sys, 4/14/2008 07:42:40, 40840 bytes

| Driver: kbdclass.sys, 4/14/2008 20:00:00, 23296 bytes

|

+ Synaptics PS/2 Port Pointing Device

| Matching Device ID: *pnp0f13

| Upper Filters: SynTP

| Service: i8042prt

| Driver: i8042prt.sys, 4/14/2008 20:00:00, 47488 bytes

| Driver: mouclass.sys, 4/14/2008 20:00:00, 21760 bytes

| Driver: SynTP.sys, 8/29/2008 02:18:14, 224736 bytes

| Driver: SynTPAPI.dll, 8/29/2008 02:33:48, 151552 bytes

| Driver: SynCOM.dll, 8/29/2008 02:20:24, 163840 bytes

| Driver: SynCtrl.dll, 8/29/2008 02:21:14, 200704 bytes

| Driver: SynTPRes.dll, 8/29/2008 02:41:58, 5824512 bytes

| Driver: SynTPCpl.dll, 8/29/2008 02:37:38, 946176 bytes

| Driver: SynCntxt.rtf, 8/29/2008 02:42:34, 4659161 bytes

| Driver: SynZMetr.exe, 8/29/2008 02:23:24, 241664 bytes

| Driver: SynMood.exe, 8/29/2008 02:22:30, 233472 bytes

| Driver: SynTPEnh.exe, 8/29/2008 02:34:52, 1044480 bytes

| Driver: SynTPCOM.dll, 8/29/2008 02:34:12, 102400 bytes

| Driver: Tutorial.exe, 8/29/2008 02:42:22, 327680 bytes

| Driver: InstNT.exe, 8/29/2008 02:52:02, 118784 bytes

| Driver: SynISDLL.dll, 8/29/2008 02:42:54, 630784 bytes

| Driver: SynUnst.ini, 9/4/2008 01:19:58, 413598 bytes

| Driver: SynTPCo4.dll, 8/29/2008 02:51:46, 110592 bytes

|

+ HID-compliant mouse

| Vendor/Product ID: 0x045E, 0x0737

| Matching Device ID: hid_device_system_mouse

| Service: mouhid

| Driver: mouclass.sys, 4/14/2008 20:00:00, 21760 bytes

| Driver: mouhid.sys, 8/31/2001 19:19:40, 12160 bytes

|

+ | Matching Device ID: root\rdp_mou

| Upper Filters: mouclass

| Service: TermDD

| Driver: termdd.sys, 4/14/2008 07:42:40, 40840 bytes

| Driver: mouclass.sys, 4/14/2008 20:00:00, 21760 bytes

----------------------------

DirectPlay Service Providers

----------------------------

DirectPlay8 Modem Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)

DirectPlay8 Serial Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)

DirectPlay8 IPX Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)

DirectPlay8 TCP/IP Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)

Internet TCP/IP Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.5512)

IPX Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.5512)

Modem Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.5512)

Serial Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.5512)

DirectPlay Voice Wizard Tests: Full Duplex: Not run, Half Duplex: Not run, Mic: Not run

DirectPlay Test Result: Not run

Registry: OK

-------------------

DirectPlay Adapters

-------------------

DirectPlay8 TCP/IP Service Provider:

-----------------------

DirectPlay Voice Codecs

-----------------------

Voxware VR12 1.4kbit/s

Voxware SC06 6.4kbit/s

Voxware SC03 3.2kbit/s

MS-PCM 64 kbit/s

MS-ADPCM 32.8 kbit/s

Microsoft GSM 6.10 13 kbit/s

TrueSpeech 8.6 kbit/s

-------------------------

DirectPlay Lobbyable Apps

-------------------------

------------------------

Disk & DVD/CD-ROM Drives

------------------------

Drive: C:

Free Space: 57.2 GB

Total Space: 72.8 GB

File System: NTFS

Model: FUJITSU MHZ2160BH G2

Drive: D:

Free Space: 52.9 GB

Total Space: 73.7 GB

File System: NTFS

Model: FUJITSU MHZ2160BH G2

--------------

System Devices

--------------

Name: Intel® 82801G (ICH7 Family) SMBus Controller - 27DA

Device ID: PCI\VEN_8086&DEV_27DA&SUBSYS_CA00144D&REV_02\3&B1BFB68&0&FB

Driver: n/a

Name: Microsoft UAA Bus Driver for High Definition Audio

Device ID: PCI\VEN_8086&DEV_27D8&SUBSYS_CA00144D&REV_02\3&B1BFB68&0&D8

Driver: C:\WINDOWS\system32\DRIVERS\hdaudbus.sys, 5.10.0001.5013 (English), 4/14/2008 20:00:00, 144384 bytes

Name: Intel® 82801G (ICH7 Family) PCI Express Root Port - 27D4

Device ID: PCI\VEN_8086&DEV_27D4&SUBSYS_00000000&REV_02\3&B1BFB68&0&E2

Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 5.01.2600.5512 (Chinese), 4/14/2008 07:25:36, 67072 bytes

Name: Intel® 82801G (ICH7 Family) PCI Express Root Port - 27D0

Device ID: PCI\VEN_8086&DEV_27D0&SUBSYS_00000000&REV_02\3&B1BFB68&0&E0

Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 5.01.2600.5512 (Chinese), 4/14/2008 07:25:36, 67072 bytes

Name: Intel® 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC

Device ID: PCI\VEN_8086&DEV_27CC&SUBSYS_CA00144D&REV_02\3&B1BFB68&0&EF

Driver: C:\WINDOWS\system32\drivers\usbehci.sys, 5.01.2600.5512 (English), 4/14/2008 00:15:36, 30208 bytes

Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.5512 (English), 4/14/2008 00:15:38, 143872 bytes

Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.5512 (Chinese), 4/14/2008 07:41:52, 65536 bytes

Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.5512 (English), 4/14/2008 00:15:38, 59520 bytes

Driver: C:\WINDOWS\system32\hccoin.dll, 5.01.2600.5512 (English), 4/14/2008 20:00:00, 7168 bytes

Name: Intel® 82801G (ICH7 Family) USB Universal Host Controller - 27CB

Device ID: PCI\VEN_8086&DEV_27CB&SUBSYS_CA00144D&REV_02\3&B1BFB68&0&EB

Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 5.01.2600.5512 (English), 4/14/2008 00:15:36, 20608 bytes

Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.5512 (English), 4/14/2008 00:15:38, 143872 bytes

Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.5512 (Chinese), 4/14/2008 07:41:52, 65536 bytes

Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.5512 (English), 4/14/2008 00:15:38, 59520 bytes

Name: Intel® 82801G (ICH7 Family) USB Universal Host Controller - 27CA

Device ID: PCI\VEN_8086&DEV_27CA&SUBSYS_CA00144D&REV_02\3&B1BFB68&0&EA

Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 5.01.2600.5512 (English), 4/14/2008 00:15:36, 20608 bytes

Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.5512 (English), 4/14/2008 00:15:38, 143872 bytes

Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.5512 (Chinese), 4/14/2008 07:41:52, 65536 bytes

Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.5512 (English), 4/14/2008 00:15:38, 59520 bytes

Name: Intel® 82801G (ICH7 Family) USB Universal Host Controller - 27C9

Device ID: PCI\VEN_8086&DEV_27C9&SUBSYS_CA00144D&REV_02\3&B1BFB68&0&E9

Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 5.01.2600.5512 (English), 4/14/2008 00:15:36, 20608 bytes

Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.5512 (English), 4/14/2008 00:15:38, 143872 bytes

Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.5512 (Chinese), 4/14/2008 07:41:52, 65536 bytes

Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.5512 (English), 4/14/2008 00:15:38, 59520 bytes

Name: Intel® 82801G (ICH7 Family) USB Universal Host Controller - 27C8

Device ID: PCI\VEN_8086&DEV_27C8&SUBSYS_CA00144D&REV_02\3&B1BFB68&0&E8

Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 5.01.2600.5512 (English), 4/14/2008 00:15:36, 20608 bytes

Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.5512 (English), 4/14/2008 00:15:38, 143872 bytes

Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.5512 (Chinese), 4/14/2008 07:41:52, 65536 bytes

Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.5512 (English), 4/14/2008 00:15:38, 59520 bytes

Name: Intel® 82801GBM/GHM (ICH7-M Family) Serial ATA Storage Controller - 27C4

Device ID: PCI\VEN_8086&DEV_27C4&SUBSYS_CA00144D&REV_02\3&B1BFB68&0&FA

Driver: C:\WINDOWS\system32\DRIVERS\pciide.sys, 5.01.2600.0000 (Chinese), 8/31/2001 19:32:26, 3328 bytes

Driver: C:\WINDOWS\system32\DRIVERS\pciidex.sys, 5.01.2600.5512 (Chinese), 4/14/2008 00:10:30, 24960 bytes

Driver: C:\WINDOWS\system32\DRIVERS\atapi.sys, 5.01.2600.5512 (English), 4/14/2008 00:10:32, 96512 bytes

Name: Intel® 82801GBM (ICH7-M) LPC Interface Controller - 27B9

Device ID: PCI\VEN_8086&DEV_27B9&SUBSYS_00000000&REV_02\3&B1BFB68&0&F8

Driver: C:\WINDOWS\system32\DRIVERS\isapnp.sys, 5.01.2600.5512 (Chinese), 4/14/2008 07:23:00, 36352 bytes

Name: Mobile Intel® 945 Express Chipset Family

Device ID: PCI\VEN_8086&DEV_27AE&SUBSYS_CA00144D&REV_03\3&B1BFB68&0&10

Driver: C:\WINDOWS\system32\DRIVERS\igxpmp32.sys, 6.14.0010.4926 (English), 2/16/2008 04:12:06, 5854752 bytes

Driver: C:\WINDOWS\system32\igxprd32.dll, 6.14.0010.4926 (English), 2/16/2008 04:12:06, 57344 bytes

Driver: C:\WINDOWS\system32\igxpgd32.dll, 6.14.0010.4926 (English), 2/16/2008 04:12:06, 151040 bytes

Driver: C:\WINDOWS\system32\igxpdv32.dll, 6.14.0010.4926 (English), 2/16/2008 04:12:16, 1670144 bytes

Driver: C:\WINDOWS\system32\igxpdx32.dll, 6.14.0010.4926 (English), 2/16/2008 04:12:14, 2643968 bytes

Driver: C:\WINDOWS\system32\igxpxk32.vp, 2/16/2008 03:38:38, 2096 bytes

Driver: C:\WINDOWS\system32\igxpxs32.vp, 2/16/2008 06:09:18, 27024 bytes

Driver: C:\WINDOWS\system32\hccutils.dll, 6.14.0010.4926 (English), 2/16/2008 03:45:44, 102400 bytes

Driver: C:\WINDOWS\system32\igfxsrvc.dll, 6.14.0010.4926 (English), 2/16/2008 03:46:08, 48128 bytes

Driver: C:\WINDOWS\system32\igfxsrvc.exe, 6.14.0010.4926 (English), 2/29/2008 06:00:16, 256536 bytes

Driver: C:\WINDOWS\system32\igfxpph.dll, 6.14.0010.4926 (English), 2/16/2008 03:46:26, 204800 bytes

Driver: C:\WINDOWS\system32\igfxcpl.cpl, 6.14.0010.4926 (English), 2/16/2008 03:46:28, 122880 bytes

Driver: C:\WINDOWS\system32\igfxcfg.exe, 6.14.0010.4926 (English), 2/29/2008 06:00:06, 530968 bytes

Driver: C:\WINDOWS\system32\igfxdev.dll, 6.14.0010.4926 (English), 2/16/2008 03:45:40, 208896 bytes

Driver: C:\WINDOWS\system32\igfxdo.dll, 6.14.0010.4926 (English), 2/16/2008 03:46:16, 135168 bytes

Driver: C:\WINDOWS\system32\igfxtray.exe, 6.14.0010.4926 (English), 2/29/2008 06:00:20, 141848 bytes

Driver: C:\WINDOWS\system32\igfxzoom.exe, 6.14.0010.4926 (English), 2/29/2008 06:00:24, 170520 bytes

Driver: C:\WINDOWS\system32\hkcmd.exe, 6.14.0010.4926 (English), 2/29/2008 06:00:04, 166424 bytes

Driver: C:\WINDOWS\system32\igfxress.dll, 6.14.0010.4926 (English), 2/16/2008 03:45:28, 3293184 bytes

Driver: C:\WINDOWS\system32\igfxpers.exe, 6.14.0010.4926 (English), 2/29/2008 06:00:14, 137752 bytes

Driver: C:\WINDOWS\system32\igfxrara.lrc, 6.14.0010.4926 (English), 2/16/2008 03:49:24, 159744 bytes

Driver: C:\WINDOWS\system32\igfxrchs.lrc, 6.14.0010.4926 (English), 2/16/2008 03:49:24, 110592 bytes

Driver: C:\WINDOWS\system32\igfxrcht.lrc, 6.14.0010.4926 (English), 2/16/2008 03:49:24, 110592 bytes

Driver: C:\WINDOWS\system32\igfxrdan.lrc, 6.14.0010.4926 (English), 2/16/2008 03:49:26, 172032 bytes

Driver: C:\WINDOWS\system32\igfxrdeu.lrc, 6.14.0010.4926 (English), 2/16/2008 03:49:26, 192512 bytes

Driver: C:\WINDOWS\system32\igfxrenu.lrc, 6.14.0010.4926 (English), 2/16/2008 03:45:40, 172032 bytes

Driver: C:\WINDOWS\system32\igfxresp.lrc, 6.14.0010.4926 (English), 2/16/2008 03:49:28, 188416 bytes

Driver: C:\WINDOWS\system32\igfxrfin.lrc, 6.14.0010.4926 (English), 2/16/2008 03:49:28, 176128 bytes

Driver: C:\WINDOWS\system32\igfxrfra.lrc, 6.14.0010.4926 (English), 2/16/2008 03:49:28, 184320 bytes

Driver: C:\WINDOWS\system32\igfxrheb.lrc, 6.14.0010.4926 (English), 2/16/2008 03:49:28, 155648 bytes

Driver: C:\WINDOWS\system32\igfxrita.lrc, 6.14.0010.4926 (English), 2/16/2008 03:49:30, 188416 bytes

Driver: C:\WINDOWS\system32\igfxrjpn.lrc, 6.14.0010.4926 (English), 2/16/2008 03:49:30, 131072 bytes

Driver: C:\WINDOWS\system32\igfxrkor.lrc, 6.14.0010.4926 (English), 2/16/2008 03:49:32, 126976 bytes

Driver: C:\WINDOWS\system32\igfxrnld.lrc, 6.14.0010.4926 (English), 2/16/2008 03:49:32, 188416 bytes

Driver: C:\WINDOWS\system32\igfxrnor.lrc, 6.14.0010.4926 (English), 2/16/2008 03:49:32, 176128 bytes

Driver: C:\WINDOWS\system32\igfxrplk.lrc, 6.14.0010.4926 (English), 2/16/2008 03:49:32, 180224 bytes

Driver: C:\WINDOWS\system32\igfxrptb.lrc, 6.14.0010.4926 (English), 2/16/2008 03:49:32, 180224 bytes

Driver: C:\WINDOWS\system32\igfxrptg.lrc, 6.14.0010.4926 (English), 2/16/2008 03:49:32, 180224 bytes

Driver: C:\WINDOWS\system32\igfxrrus.lrc, 6.14.0010.4926 (English), 2/16/2008 03:49:34, 180224 bytes

Driver: C:\WINDOWS\system32\igfxrsky.lrc, 6.14.0010.4926 (English), 2/16/2008 03:49:34, 176128 bytes

Driver: C:\WINDOWS\system32\igfxrslv.lrc, 6.14.0010.4926 (English), 2/16/2008 03:49:34, 172032 bytes

Driver: C:\WINDOWS\system32\igfxrsve.lrc, 6.14.0010.4926 (English), 2/16/2008 03:49:34, 172032 bytes

Driver: C:\WINDOWS\system32\igfxrtha.lrc, 6.14.0010.4926 (English), 2/16/2008 03:49:34, 163840 bytes

Driver: C:\WINDOWS\system32\igfxrcsy.lrc, 6.14.0010.4926 (English), 2/16/2008 03:49:26, 176128 bytes

Driver: C:\WINDOWS\system32\igfxrell.lrc, 6.14.0010.4926 (English), 2/16/2008 03:49:28, 192512 bytes

Driver: C:\WINDOWS\system32\igfxrhun.lrc, 6.14.0010.4926 (English), 2/16/2008 03:49:30, 180224 bytes

Driver: C:\WINDOWS\system32\igfxrtrk.lrc, 6.14.0010.4926 (English), 2/16/2008 03:49:34, 172032 bytes

Driver: C:\WINDOWS\system32\igfxext.exe, 6.14.0010.4926 (English), 2/29/2008 06:00:10, 170520 bytes

Driver: C:\WINDOWS\system32\igfxexps.dll, 6.14.0010.4926 (English), 2/16/2008 03:46:18, 24576 bytes

Driver: C:\WINDOWS\system32\iglicd32.dll, 6.14.0010.4926 (English), 2/16/2008 04:00:58, 2334720 bytes

Driver: C:\WINDOWS\system32\igldev32.dll, 6.14.0010.4926 (English), 2/16/2008 04:01:04, 294912 bytes

Driver: C:\WINDOWS\system32\igfxCoIn_v4926.dll, 2/16/2008 04:21:56, 147456 bytes

Name: PCI standard host CPU bridge

Device ID: PCI\VEN_8086&DEV_27AC&SUBSYS_00000000&REV_03\3&B1BFB68&0&00

Driver: n/a

Name: Mobile Intel® 945 Express Chipset Family

Device ID: PCI\VEN_8086&DEV_27A6&SUBSYS_CA00144D&REV_03\3&B1BFB68&0&11

Driver: n/a

Name: Intel® 82801 PCI Bridge - 2448

Device ID: PCI\VEN_8086&DEV_2448&SUBSYS_00000000&REV_E2\3&B1BFB68&0&F0

Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 5.01.2600.5512 (Chinese), 4/14/2008 07:25:36, 67072 bytes

Name: Atheros AR5007EG Wireless Network Adapter

Device ID: PCI\VEN_168C&DEV_001C&SUBSYS_7131144F&REV_01\4&192AC53F&0&00E0

Driver: n/a

Name: Generic Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller

Device ID: PCI\VEN_11AB&DEV_4354&SUBSYS_CA00144D&REV_13\4&2803E7C1&0&00E2

Driver: C:\WINDOWS\system32\DRIVERS\yk51x86.sys, 10.62.0001.0003 (English), 6/27/2008 16:02:00, 289024 bytes

------------------

DirectX Components

------------------

ddraw.dll: 5.03.2600.5512 Chinese Final Retail 4/14/2008 20:00:00 279040 bytes

ddrawex.dll: 5.03.2600.5512 English Final Retail 4/14/2008 20:00:00 27136 bytes

dxapi.sys: 5.01.2600.0000 English Final Retail 4/14/2008 20:00:00 10496 bytes

d3d8.dll: 5.03.2600.5512 Chinese Final Retail 4/14/2008 20:00:00 1179648 bytes

d3d8thk.dll: 5.03.2600.5512 English Final Retail 4/14/2008 20:00:00 8192 bytes

d3d9.dll: 5.03.2600.5512 English Final Retail 4/14/2008 20:00:00 1689088 bytes

d3d9d.dll: 9.18.0944.0000 English Final Debug 10/28/2008 01:37:36 3084624 bytes (problem)

d3dref9.dll: 6.00.5300.0000 English Final Retail 10/28/2008 01:39:24 349520 bytes

d3dim.dll: 5.01.2600.0000 English Final Retail 4/14/2008 20:00:00 436224 bytes

d3dim700.dll: 5.03.2600.5512 English Final Retail 4/14/2008 20:00:00 824320 bytes

d3dramp.dll: 5.01.2600.0000 English Final Retail 4/14/2008 20:00:00 590336 bytes

d3drm.dll: 5.01.2600.0000 English Final Retail 4/14/2008 20:00:00 350208 bytes

d3dxof.dll: 5.01.2600.0000 English Final Retail 4/14/2008 20:00:00 47616 bytes

d3dpmesh.dll: 5.01.2600.0000 English Final Retail 4/14/2008 20:00:00 34816 bytes

dplay.dll: 5.00.2134.0001 Chinese Final Retail 4/14/2008 20:00:00 33040 bytes

dplayx.dll: 5.03.2600.5512 English Final Retail 4/14/2008 20:00:00 229888 bytes

dpmodemx.dll: 5.03.2600.5512 Chinese Final Retail 4/14/2008 20:00:00 23552 bytes

dpwsock.dll: 5.00.2134.0001 English Final Retail 4/14/2008 20:00:00 42768 bytes

dpwsockx.dll: 5.03.2600.5512 Chinese Final Retail 4/14/2008 20:00:00 57344 bytes

dplaysvr.exe: 5.03.2600.5512 English Final Retail 4/14/2008 20:00:00 29696 bytes

dpnsvr.exe: 5.03.2600.5512 Chinese Final Retail 4/14/2008 20:00:00 18432 bytes

dpnet.dll: 5.03.2600.5512 English Final Retail 4/14/2008 20:00:00 375296 bytes

dpnlobby.dll: 5.03.2600.5512 English Final Retail 4/14/2008 20:00:00 3072 bytes

dpnaddr.dll: 5.03.2600.5512 English Final Retail 4/14/2008 20:00:00 3072 bytes

dpvoice.dll: 5.03.2600.5512 Chinese Final Retail 4/14/2008 20:00:00 208896 bytes

dpvsetup.exe: 5.03.2600.5512 English Final Retail 4/14/2008 20:00:00 83456 bytes

dpvvox.dll: 5.03.2600.5512 Chinese Final Retail 4/14/2008 20:00:00 116736 bytes

dpvacm.dll: 5.03.2600.5512 Chinese Final Retail 4/14/2008 20:00:00 21504 bytes

dpnhpast.dll: 5.03.2600.5512 English Final Retail 4/14/2008 20:00:00 35328 bytes

dpnhupnp.dll: 5.03.2600.5512 English Final Retail 4/14/2008 20:00:00 60928 bytes

dpserial.dll: 5.00.2134.0001 Chinese Final Retail 4/14/2008 20:00:00 53520 bytes

dinput.dll: 5.03.2600.5512 Chinese Final Retail 4/14/2008 20:00:00 148480 bytes

dinput8.dll: 5.03.2600.5512 Chinese Final Retail 4/14/2008 20:00:00 171008 bytes

dinput8d.dll: 5.01.2600.1106 English Final Debug 10/28/2008 01:39:27 359760 bytes

dimap.dll: 5.01.2600.0000 English Final Retail 4/14/2008 20:00:00 44032 bytes

diactfrm.dll: 5.01.2600.0000 Chinese Final Retail 4/14/2008 20:00:00 394240 bytes

joy.cpl: 5.03.2600.5512 Chinese Final Retail 4/14/2008 20:00:00 66048 bytes

gcdef.dll: 5.01.2600.0000 Chinese Final Retail 4/14/2008 20:00:00 76800 bytes

pid.dll: 5.03.2600.5512 English Final Retail 4/14/2008 20:00:00 35328 bytes

dsound.dll: 5.03.2600.5512 Chinese Final Retail 4/14/2008 20:00:00 367616 bytes

dsound3d.dll: 5.03.2600.5512 English Final Retail 4/14/2008 20:00:00 1293824 bytes

dswave.dll: 5.03.2600.5512 English Final Retail 4/14/2008 20:00:00 19456 bytes

dsdmo.dll: 5.03.2600.5512 English Final Retail 4/14/2008 20:00:00 181248 bytes

dsdmoprp.dll: 5.03.2600.5512 Chinese Final Retail 4/14/2008 20:00:00 72704 bytes

dmusic.dll: 5.03.2600.5512 Chinese Final Retail 4/14/2008 20:00:00 104448 bytes

dmband.dll: 5.03.2600.5512 English Final Retail 4/14/2008 20:00:00 28672 bytes

dmcompos.dll: 5.03.2600.5512 English Final Retail 4/14/2008 20:00:00 61440 bytes

dmime.dll: 5.03.2600.5512 English Final Retail 4/14/2008 20:00:00 181248 bytes

dmloader.dll: 5.03.2600.5512 English Final Retail 4/14/2008 20:00:00 35840 bytes

dmstyle.dll: 5.03.2600.5512 English Final Retail 4/14/2008 20:00:00 105984 bytes

dmsynth.dll: 5.03.2600.5512 English Final Retail 4/14/2008 20:00:00 103424 bytes

dmscript.dll: 5.03.2600.5512 English Final Retail 4/14/2008 20:00:00 82432 bytes

Microsoft.DirectX.Direct3D.dll: 9.05.0132.0000 English Final Retail 12/12/2008 15:58:22 473600 bytes

Microsoft.DirectX.Direct3DX.dll: 5.04.0000.3900 English Final Retail 12/12/2008 15:58:08 2676224 bytes

Microsoft.DirectX.Direct3DX.dll: 9.04.0091.0000 English Final Retail 12/12/2008 15:58:09 2846720 bytes

Microsoft.DirectX.Direct3DX.dll: 9.05.0132.0000 English Final Retail 12/12/2008 15:58:11 563712 bytes

Microsoft.DirectX.Direct3DX.dll: 9.06.0168.0000 English Final Retail 12/12/2008 15:58:12 567296 bytes

Microsoft.DirectX.Direct3DX.dll: 9.07.0239.0000 English Final Retail 12/12/2008 15:58:13 576000 bytes

Microsoft.DirectX.Direct3DX.dll: 9.08.0299.0000 English Final Retail 12/12/2008 15:58:14 577024 bytes

Microsoft.DirectX.Direct3DX.dll: 9.09.0376.0000 English Final Retail 12/12/2008 15:58:15 577536 bytes

Microsoft.DirectX.Direct3DX.dll: 9.10.0455.0000 English Final Retail 12/12/2008 15:58:16 577536 bytes

Microsoft.DirectX.Direct3DX.dll: 9.11.0519.0000 English Final Retail 12/12/2008 15:58:17 578560 bytes

Microsoft.DirectX.Direct3DX.dll: 9.12.0589.0000 English Final Retail 12/12/2008 15:58:23 578560 bytes

Microsoft.DirectX.DirectDraw.dll: 5.04.0000.2904 English Final Retail 12/12/2008 15:58:23 145920 bytes

Microsoft.DirectX.DirectInput.dll: 5.04.0000.2904 English Final Retail 12/12/2008 15:58:24 159232 bytes

Microsoft.DirectX.DirectPlay.dll: 5.04.0000.2904 English Final Retail 12/12/2008 15:58:25 364544 bytes

Microsoft.DirectX.DirectSound.dll: 5.04.0000.2904 English Final Retail 12/12/2008 15:58:26 178176 bytes

Microsoft.DirectX.AudioVideoPlayback.dll: 5.04.0000.2904 English Final Retail 12/12/2008 15:58:21 53248 bytes

Microsoft.DirectX.Diagnostics.dll: 5.04.0000.2904 English Final Retail 12/12/2008 15:58:21 12800 bytes

Microsoft.DirectX.dll: 5.04.0000.2904 English Final Retail 12/12/2008 15:58:20 223232 bytes

dx7vb.dll: 5.03.2600.5512 Chinese Final Retail 4/14/2008 20:00:00 619008 bytes

dx8vb.dll: 5.03.2600.5512 Chinese Final Retail 4/14/2008 20:00:00 1227264 bytes

dxdiagn.dll: 5.03.2600.5512 Chinese Final Retail 4/14/2008 20:00:00 2113536 bytes

mfc40.dll: 4.01.0000.6140 English Final Retail 4/14/2008 20:00:00 924432 bytes

mfc42.dll: 6.02.4131.0000 English Final Retail 4/14/2008 20:00:00 1028096 bytes

wsock32.dll: 5.01.2600.5512 Chinese Final Retail 4/14/2008 20:00:00 28672 bytes

amstream.dll: 6.05.2600.5512 English Final Retail 4/14/2008 20:00:00 70656 bytes

devenum.dll: 6.05.2600.5512 Chinese Final Retail 4/14/2008 20:00:00 59904 bytes

dxmasf.dll: 6.04.0009.1133 Chinese Final Retail 4/14/2008 20:00:00 495158 bytes

mciqtz32.dll: 6.05.2600.5512 Chinese Final Retail 4/14/2008 20:00:00 35328 bytes

mpg2splt.ax: 6.05.2600.5512 English Final Retail 4/14/2008 20:00:00 148992 bytes

msdmo.dll: 6.05.2600.5512 English Final Retail 4/14/2008 20:00:00 14336 bytes

encapi.dll: 5.03.2600.5512 English Final Retail 4/14/2008 20:00:00 20480 bytes

qasf.dll: 10.00.0000.3646 English Final Retail 8/11/2004 01:45:04 221184 bytes

qcap.dll: 6.05.2600.5512 Chinese Final Retail 4/14/2008 20:00:00 192000 bytes

qdv.dll: 6.05.2600.5512 Chinese Final Retail 4/14/2008 20:00:00 279040 bytes

qdvd.dll: 6.05.2600.5512 Chinese Final Retail 4/14/2008 20:00:00 385536 bytes

qedit.dll: 6.05.2600.5512 Chinese Final Retail 4/14/2008 20:00:00 559616 bytes

qedwipes.dll: 6.05.2600.5512 English Final Retail 4/14/2008 20:00:00 733696 bytes

quartz.dll: 6.05.2600.5596 Chinese Final Retail 5/7/2008 13:10:50 1269760 bytes

strmdll.dll: 4.01.0000.3937 Chinese Final Retail 10/3/2008 18:03:05 246814 bytes

iac25_32.ax: 2.00.0005.0053 English Final Retail 4/14/2008 20:00:00 199680 bytes

ir41_32.ax: 4.51.0016.0003 English Final Retail 4/14/2008 20:00:00 848384 bytes

ir41_qc.dll: 4.30.0062.0002 English Final Retail 4/14/2008 20:00:00 120320 bytes

ir41_qcx.dll: 4.30.0064.0001 English Final Retail 4/14/2008 20:00:00 338432 bytes

ir50_32.dll: 5.2562.0015.0055 English Final Retail 4/14/2008 20:00:00 755200 bytes

ir50_qc.dll: 5.00.0063.0048 English Final Retail 4/14/2008 20:00:00 200192 bytes

ir50_qcx.dll: 5.00.0064.0048 English Final Retail 4/14/2008 20:00:00 183808 bytes

ivfsrc.ax: 5.10.0002.0051 English Final Retail 4/14/2008 20:00:00 154624 bytes

mswebdvd.dll: 6.05.2600.5512 Chinese Final Retail 4/14/2008 20:00:00 201216 bytes

ks.sys: 5.03.2600.5512 Chinese Final Retail 4/14/2008 00:46:38 141056 bytes

ksproxy.ax: 5.03.2600.5512 Chinese Final Retail 4/14/2008 07:42:22 129536 bytes

ksuser.dll: 5.03.2600.5512 Chinese Final Retail 4/14/2008 07:41:44 4096 bytes

stream.sys: 5.03.2600.5512 Chinese Final Retail 4/14/2008 00:15:16 49408 bytes

mspclock.sys: 5.03.2600.5512 Chinese Final Retail 4/14/2008 00:09:52 5376 bytes

mspqm.sys: 5.01.2600.5512 Chinese Final Retail 4/14/2008 00:09:52 4992 bytes

mskssrv.sys: 5.03.2600.5512 Chinese Final Retail 4/14/2008 00:09:54 7552 bytes

swenum.sys: 5.03.2600.5512 Chinese Final Retail 4/14/2008 20:00:00 4352 bytes

mstee.sys: 5.03.2600.5512 Chinese Final Retail 4/14/2008 00:09:52 5504 bytes

ipsink.ax: 5.03.2600.5512 Chinese Final Retail 4/14/2008 07:42:22 16384 bytes

mpeg2data.ax: 6.05.2600.5512 English Final Retail 4/14/2008 20:00:00 118272 bytes

ndisip.sys: 5.03.2600.5512 English Final Retail 4/14/2008 00:16:24 10880 bytes

streamip.sys: 5.03.2600.5512 English Final Retail 4/14/2008 00:16:22 15232 bytes

msvidctl.dll: 6.05.2600.5512 Chinese Final Retail 4/14/2008 20:00:00 1417728 bytes

slip.sys: 5.03.2600.5512 English Final Retail 4/14/2008 00:16:24 11136 bytes

nabtsfec.sys: 5.03.2600.5512 English Final Retail 4/14/2008 00:16:26 85248 bytes

ccdecode.sys: 5.03.2600.5512 English Final Retail 4/14/2008 00:16:24 17024 bytes

vbisurf.ax: 5.03.2600.5512 English Final Retail 4/14/2008 20:00:00 30208 bytes

msyuv.dll: 5.03.2600.5512 English Final Retail 4/14/2008 07:41:46 16896 bytes

kstvtune.ax: 5.03.2600.5512 Chinese Final Retail 4/14/2008 07:42:22 61440 bytes

ksxbar.ax: 5.03.2600.5512 English Final Retail 4/14/2008 07:42:22 43008 bytes

kswdmcap.ax: 5.03.2600.5512 Chinese Final Retail 4/14/2008 07:42:22 90112 bytes

vfwwdm32.dll: 5.01.2600.5512 Chinese Final Retail 4/14/2008 07:41:52 51712 bytes

wstcodec.sys: 5.03.2600.5512 English Final Retail 4/14/2008 00:16:26 19200 bytes

wstdecod.dll: 5.03.2600.5512 Chinese Final Retail 4/14/2008 20:00:00 50688 bytes

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DirectShow Filters

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Nero Digital:

Nero Digital Renderer,0x00100000,1,0,NeroDigital.dll,5.02.0012.0002

Nero Digital MP4 Muxer,0x00100000,1,1,NeroDigital.dll,5.02.0012.0002

Nero Digital AAC Encoder,0x00100000,1,1,NeroDigital.dll,5.02.0012.0002

Subpic Encoder,0x00100000,1,3,NeroDigital.dll,5.02.0012.0002

Watermark,0x00200000,1,1,NeroDigital.dll,5.02.0012.0002

AMR Encoder,0x00100000,1,1,NeroDigital.dll,5.02.0012.0002

Nero Digital AVC Encoder,0x00100000,1,1,NeroDigital.dll,5.02.0012.0002

Media Type Adjustment,0x00200000,1,1,NeroDigital.dll,5.02.0012.0002

Nero Digital DMO Wrapper,0x00200000,1,1,NeroDigital.dll,5.02.0012.0002

Nero Digital SP/ASP Encoder,0x00100000,1,1,NeroDigital.dll,5.02.0012.0002

VideoTee,0x00200000,1,2,NeroDigital.dll,5.02.0012.0002

PreviewRenderer,0x00400000,1,0,NeroDigital.dll,5.02.0012.0002

WDM Streaming VBI NABTS/FEC VBI 0x00200000,2,1,,5.03.2600.5512

CC 0x00200000,2,1,,5.03.2600.5512

WST 0x00200000,1,1,,5.03.2600.5512

[irishjones]

Dear Testing Team, Marc & Steve Cox,

I really feel very frustration to install FM 2009. After installing and re-installing the game so many times, then launching the game by click fm icon, it shows:

"fm.exe has encountered a problem and needs to close. We are sorry for the inconvenience."

What wrong is it?How to fix it?What should I do?

Jamestam im having the same problem, Ive tried installing the latest patch and installing the latest version of Microsoft SDK and Im now

trying to install the latest drivers for my graphics card. The SDK install didnt solve the problem for me but might for you if you give it a try.

I'll let you know if the graphics card update works for me

[MikeFC]

Jamestam i had a similar problem to you and was told to 1. Get the latest patch 2. Get Direct X SBK 3. Get your graphics cards latest drivers. If you look higher up this page or on 36 you should be able to find the links to them.

Also, check your install log for the game in the football manager folder or search for Football_Manager_2009_InstallLog and look through it for any errors, if you've got one, post it here as it helps them give you a solution.

[irishjones]

Jamestam i had a similar problem to you and was told to 1. Get the latest patch 2. Get Direct X SBK 3. Get your graphics cards latest drivers. If you look higher up this page or on 36 you should be able to find the links to them.

Also, check your install log for the game in the football manager folder or search for Football_Manager_2009_InstallLog and look through it for any errors, if you've got one, post it here as it helps them give you a solution.

Hi Mike

Im still having the same problem and in my InstallLog it says the following -

Summary

-------

Installation: Successfulwith errors.

11 Successes

0 Warnings

1 NonFatalErrors

0 FatalErrors

Action Notes:

None

Install Log Detail:

Execute Script/Batch file: Steam InternetCheck.exe

Status: SUCCESSFUL

Get Registry Entry: Key: HKEY_CURRENT_USER\Software\Valve\Steam

Value Name: InternetConnectivity

Status: SUCCESSFUL

Check Disk Space: C:\Program Files\Sports Interactive\Football Manager 2009

Status: SUCCESSFUL

Additional Notes: NOTE - Required Disk Space: 223,090,694; Free Disk Space: 83,649,314,816

Install Action: Jump To: Next Steam Label -- Prev: NO JUMP

Status: SUCCESSFUL

Install Directory: C:\Program Files\Sports Interactive\Football Manager 2009\

Status: SUCCESSFUL

Execute Command: "$IA_STEAM_INSTALLPATH$\steam.exe" -install $INSTALLER_LAUNCH_DIR$\..\..\..\..\thirdparty\steam\fm2009\

Status: SUCCESSFUL

Install File: C:\Program Files\Sports Interactive\Football Manager 2009\saAuditMD.dll

Status: SUCCESSFUL

Execute Uninstaller: $USER_INSTALL_DIR$$/$Uninstall $PRODUCT_NAME

Status: ERROR

Additional Notes: ERROR - No uninstaller existed in the directory

Does everything there look ok?

I also get an error when Im trying to update my latest driver for my graphics card which says - Error

driver being installed is not validated for this computer. please obtain the appropriate driver for the computer's manufacturer

- Ive installed my drivers from my Dell discs and Ive tried to download these drivers from the Intel website but still I cant get FM to work

and still Im getting the Fm.exe has to close error

[jamestam]

Jamestam im having the same problem, Ive tried installing the latest patch and installing the latest version of Microsoft SDK and Im now

trying to install the latest drivers for my graphics card. The SDK install didnt solve the problem for me but might for you if you give it a try.

I'll let you know if the graphics card update works for me

Dear Irish Jones,

I tried to install Patch 9.1.0 before and even installed the latest version of SDK, but the problem is the same. I look foward to see if you can solve the problem by upgrading your graphics card software.

Thanks.

Best Regards,

James Tam

[irishjones]

Dear Irish Jones,

I tried to install Patch 9.1.0 before and even installed the latest version of SDK, but the problem is the same. I look foward to see if you can solve the problem by upgrading your graphics card software.

Thanks.

Best Regards,

James Tam

Unfortunately I seem to be having problems with that but I think the main issue I unfortunately have is that my graphics cards is just

too old

Ive got a Intel 945GM Graphics Controller does anyone know if that is too old to run this game?

Thankfully I've a PC that I can try it on later but wouldve been handy to use on my laptop!

Im also now back to getting the floating point error after updating my graphics card, didnt think it was going to be this hard to get to

play Football Manager!!

[Bardi Golriz]

after i put my activation code it says Error : [-821]

how do i fix it?

help!!

You will need to perform the following instructions:

You are receiving an Error [-821]

Scenario: Install and activate with activation code on Steam and it works then launch the game, SoftAnchor asking to re-enter activation code.

Fix: You need to delete the certificates and re-activate the game

1) On receiving the error, please uninstall the game

2) Please navigate to the following directory:

XP users: C:\Documents and Settings\All Users\Application Data\Sports Interactive\Football Manager 2009 Certificate

Vista users: C:\Program Data\Sports Interactive\Football Manager 2009 Certificate

3) Please ensure that it is the \certificate directory you are located in

4) Delete all content

5) Reboot the machine

6) Re-run the installation programme and retry activation - ensuring you have 'verified' your key using the following website: http://keylookup.fm2009.softanchorinsight.com/

7) You should now be activated

http://community.sigames.com/showthread.php?t=74469

[Bardi Golriz]

I have just deleted the Cache folder

C drive - users - my name - appdata - roaming - sports interactive - fm2009 -

i previously deleted the cache folder as advised, restarted laptop, loaded saved game but problem still persited.

i hae just gone back into folder and the cache folder is there again.

please advise.

Please perform a complete manual un-install by doing the following:

- Run the un-installer

-

How to complete a Manual Uninstall

To Remove the Game files follow these steps:

Windows XP

1: Open “My Computer”

2: Navigate to “C:\Program Files\Sports Interactive

Windows Vista

1: Click “Start”

2: Click “Computer”

3: Navigate to “C:\Program Files\Sports Interactive

If you have more than one version of the game installed (For example, you have FM2007 and FM2008 installed) and only wish to remove one then go into the Sports Interactive Folder and delete the folder of the game you wish to remove.

Next you need to remove save games and other content (your saved games are in the 'games' folder - move its content out of here if you wish to keep your saved games)

Windows XP:

1: Open “My Computer”

2: Navigate to “C:\Documents and Settings\<Name>\My Documents”

Vista:

1: Click on “Start”

2: Click on “Computer”

3: Navagate to “C:\Users\<Name>\Documents”

Look for the Sports Interactive Folder and follow the same steps for the game files.

Next remove your Cache files

First of all you need to turn on hidden files and folders. Go to My Computer and at the top select 'Tools' the 'Folder Options'. The go to the 'View' tab and select 'Show hidden files and folders'

Windows XP:

1. Open “My Computer”

2. Navigate to : “Documents and Settings\<Username>\Application Data\

3. Go into the “Sports Interactive” Folder.

4. Delete the “Football Manager XX” Folder.

Wndows Vista:

1. Click “Start”

2. Click your username on the start Menu

3. Click on “AppData” and then “Roaming”

4. Go into the “Sports Interactive” Folder

5. Delete the “Football Manager XX” Folder.

Mac OSX

1. Open Finder.

2. Select <User>

3. Navigate to Library\Caches\Sports Interactive

4. Remove the “Football Manager XX” Folder.

How to Delete your Registry Files

Finally you will need to edit your registry to remove information Sports Interactive stores there.

To do this follow these steps:

Windows Xp

1: Click on “Start”

2: Click on “Run”

3: In the text prompt box type “regedit”

4: Navigate to:

Windows Vista

1: Click on “Start”

2: In the Search box type “regedit”

3: Navigate to: “HKEY_LOCAL_MACHINE\Software\

4: Delete the “Sports Interactive Ltd” Folder.

Note: Please do not tamper with anything else in this folder, your registry is very sensitive and changing something could cause your computer to malfunction.

Once all the steps above are complete your computer will be completely uninstalled.

Once you've done all of the above, re-install FM 09 , install the patch, and try to run a new game or one of your backed up save games.

Give this a go, and see how it goes.

[Bardi Golriz]

having played on fm with the default skin i downloaded a custom one and placed it in the correct folder, then after exiting the game and loading up fm again i get a black screen after fm has loaded, i deleted the skin that i had put in but i still get the black screen after loading making it impossible to play the game. I've reinstalled the game and i still get the same black screen even after deleting the custom skin, i've tried deleting the appsdata file and i still get the black screen after the loading screen, any ideas on how to sort this out? taking into account that i could play it fine before changing the skin

Have you made sure that your un-install was thorough leaving no trace of FM 09 left behind?

To achieve the above, you'd need to follow the steps outlined in my reply located at:

http://community.sigames.com/showpost.php?p=2275377&postcount=3664

[MikeFC]

Irishjones you've got a different problem to me, i managed to get 156 successes and 1 non-fatal error. I'm afraid i can't help as i don't even know how to sort my own out but posting that info should help Bardi give you a solution.

[irishjones]

Bardi, would you know if the issue Im having is because my graphics card is too old?

[Bardi Golriz]

Hi

I was previously having a problem with the game freezing on start-up, I appeared to have fixed this by running the game windowed as suggested on here, however the game now freezes in the same way whenever I click on 'preferences'!

Although I haven't extensively tested it, I don't think it freezes at any other times, eg the 3D mode works absolutely fine! It's just literally every time I click on preferences.

Can anyone help? Apologies if this problem has been dealt with but I did a search and found nothing.

You're not the first person to have experienced this freeze (actually 2nd as far as I'm aware) - consider yourself lucky that it occurs on a screen that isn't exactly critical to your game.

There's no workaround for this at the moment, I don't think, and I'd recommend for you to wait till the second patch.

[Bardi Golriz]

Hi, I bought the game today, and have tried to install it this afternoon. When I put the disk into my DVD drive the 'Install Anywhere' box automatically comes up, but after around 40/50% it automatically closes itself, and then nothing else happens. I have tried restarting the computer and going through my computer and opening the setup file within the game, but exactly the same thing happens. Any ideas? Thanks

1. Make sure you have the latest version of Java located at:

http://www.java.com/en/download/manual.jsp

2. If that doesn't make any difference, try downloading/installing the game via Steam which can be downloaded from:

http://store.steampowered.com/about/

Use the activation code that came with your DVD to activate the game.

[Bardi Golriz]

I am yet to buy the game as the demo is not working for me and i dont want to risk buying the full game incase i cant get that to work either, especially as it looks like lots of people are having prblems with it. Is there any way to fix my problem with the demo?

The problem i have with the demo is the game just doesnt start. Initially it had the error with the graphics but after downloading the latest directx i no longer get that error message...i get no error message at all. When i go to start the game (the actual game, not a match) it starts to load...albeit slowly...i get no error message and then it just stops, its almost as if its trying to load but really slow cos the system cant hack it? have left it for ages but still it doesnt load. I'm pretty sure my system meets the minimum requirement:

-intel pentium 4 processor 515 (2.93GHz, 1MB, FSB533)

-512 MB DDR

-80GB HDD (7200rpm) - 60GB free

=16x DVDRW Multi (Double Layer)

-WLAN (802.11b/g)

I appreciate that my system is not the greatest and that the game will probably run slow but i should at least be able to run it. I have tried both the strawberry and vanilla demos with the same problems, cant even get to a point where i can do quickstart, new game etc. I dont want to be stuck with fm08 for the rest of my life but i'm not prepared to buy the full game whilst theres a chance it wont work.

thanks.

1. Have you tried playing the demo in 'Windowed' mode?

Via Options -> Preferences -> Display & Sound -> Display Mode (drop menu).

2. Have you downloaded the v9.1.0 demo compatibility patch?

http://community.sigames.com/showthread.php?t=60961

[jamestam]

Dear FM testing team, Bardi,irishjones, mikefc,

"fm.exe has encountered a problem and needs to close. We are sorry for the inconvenience."

this problem is still exist.

Here is my InstallLog:

__________________________________________________________________________

Fri Dec 12 23:02:11 CST 2008

Free Memory: 9434 kB

Total Memory: 22816 kB

java.class.path:

C:\Documents and Settings\JAMES TAM\Local Settings\Temp\I1229092577\InstallerData\IAClasses.zip

C:\Documents and Settings\JAMES TAM\Local Settings\Temp\I1229092577\Windows\resource\jdglue.zip

C:\Documents and Settings\JAMES TAM\Local Settings\Temp\I1229092577\InstallerData\Execute.zip

C:\Documents and Settings\JAMES TAM\Local Settings\Temp\I1229092577\Windows\InstallerData\Execute.zip

C:\Documents and Settings\JAMES TAM\Local Settings\Temp\I1229092577\InstallerData\Resource1.zip

C:\Documents and Settings\JAMES TAM\Local Settings\Temp\I1229092577\Windows\InstallerData\Resource1.zip

C:\Documents and Settings\JAMES TAM\Local Settings\Temp\I1229092577\InstallerData

C:\Documents and Settings\JAMES TAM\Local Settings\Temp\I1229092577\Windows\InstallerData

ZGUtil.CLASS_PATH:

C:\Documents and Settings\JAMES TAM\Local Settings\Temp\I1229092577\InstallerData\IAClasses.zip

C:\Documents and Settings\JAMES TAM\Local Settings\Temp\I1229092577\Windows\resource\jdglue.zip

C:\Documents and Settings\JAMES TAM\Local Settings\Temp\I1229092577\InstallerData\Execute.zip

C:\Documents and Settings\JAMES TAM\Local Settings\Temp\I1229092577\InstallerData

sun.boot.class.path:

C:\Documents and Settings\JAMES TAM\Local Settings\Temp\I1229092577\Windows\resource\jre\lib\rt.jar

C:\Documents and Settings\JAMES TAM\Local Settings\Temp\I1229092577\Windows\resource\jre\lib\i18n.jar

C:\Documents and Settings\JAMES TAM\Local Settings\Temp\I1229092577\Windows\resource\jre\lib\sunrsasign.jar

C:\Documents and Settings\JAMES TAM\Local Settings\Temp\I1229092577\Windows\resource\jre\lib\jsse.jar

C:\Documents and Settings\JAMES TAM\Local Settings\Temp\I1229092577\Windows\resource\jre\lib\jce.jar

C:\Documents and Settings\JAMES TAM\Local Settings\Temp\I1229092577\Windows\resource\jre\lib\charsets.jar

C:\Documents and Settings\JAMES TAM\Local Settings\Temp\I1229092577\Windows\resource\jre\classes

java.ext.dirs:

C:\Documents and Settings\JAMES TAM\Local Settings\Temp\I1229092577\Windows\resource\jre\lib\ext

java.version == 1.5.0_03 (Java 2+)

java.vm.name == Java HotSpot Client VM

java.vm.vendor == Sun Microsystems Inc.

java.vm.version == 1.5.0_03-b07

java.vm.specification.name == Java Virtual Machine Specification

java.vm.specification.vendor == Sun Microsystems Inc.

java.vm.specification.version == 1.0

java.specification.name == Java Platform API Specification

java.specification.vendor == Sun Microsystems Inc.

java.specification.version == 1.5

java.vendor == Sun Microsystems Inc.

java.vendor.url == http://java.sun.com/

java.class.version == 49.0

java.compiler == null

java.home == C:\Documents and Settings\JAMES TAM\Local Settings\Temp\I1229092577\Windows\resource\jre

java.io.tmpdir == C:\DOCUME~1\JAMEST~1\LOCALS~1\Temp\

os.name == Windows XP

os.arch == x86

os.version == 5.1

path.separator == ;

file.separator == \

file.encoding == MS950

user.name == JAMES TAM

user.home == C:\Documents and Settings\JAMES TAM

user.dir == C:\Documents and Settings\JAMES TAM\Local Settings\Temp\I1229092577\Windows

user.language == zh

user.region == null

__________________________________________________________________________

Install Begin: Fri Dec 12 22:36:51 CST 2008

Install End: Fri Dec 12 22:44:20 CST 2008

Installed by InstallAnywhere 8.0.1 Enterprise Build 3081, by Macrovision

User Interactions

-----------------

#Choose Delivery Method

#----------------------

DELIVERY_METHOD=Install via Uniloc (using the Internet or Phone Activation)

DELIVERY_METHOD_1=

DELIVERY_METHOD_2=Install via Uniloc (using the Internet or Phone Activation)

DELIVERY_METHOD_BOOLEAN_1=0

DELIVERY_METHOD_BOOLEAN_2=1

#Choose Installation Type

#------------------------

INSTALLATION_TYPE_VAR=\"\",\"Advanced\"

INSTALLATION_TYPE_VAR_1=

INSTALLATION_TYPE_VAR_2=Advanced

INSTALLATION_TYPE_VAR_BOOLEAN_1=0

INSTALLATION_TYPE_VAR_BOOLEAN_2=1

#Choose Install Folder

#---------------------

USER_INSTALL_DIR=C:\\Program Files\\Sports Interactive\\Football Manager 2009

#Choose Launch Options

#---------------------

RUN_GAME_RESULT=\"Yes\",\"\"

RUN_GAME_RESULT_1=Yes

RUN_GAME_RESULT_2=

RUN_GAME_RESULT_BOOLEAN_1=1

RUN_GAME_RESULT_BOOLEAN_2=0

#Choose DirectX Options

#----------------------

UPGRADE_DIRECTX_RESULT=\"Yes\",\"\"

UPGRADE_DIRECTX_RESULT_1=Yes

UPGRADE_DIRECTX_RESULT_2=

UPGRADE_DIRECTX_RESULT_BOOLEAN_1=1

UPGRADE_DIRECTX_RESULT_BOOLEAN_2=0

Summary

-------

Installation: Successful.

1599 Successes

0 Warnings

0 NonFatalErrors

0 FatalErrors

According to my Installlog, it seems everything fine but why.....Help me please!

[irishjones]

Dear FM testing team, Bardi,irishjones, mikefc,

"fm.exe has encountered a problem and needs to close. We are sorry for the inconvenience."

this problem is still exist.

Im back to the problem having C++ runtime error floating point support not loaded, i cant even figure out what that means

[Bardi Golriz]

Tried the download you suggested.

Now i'm getting this error

APPLICATION HAS FAILED TO START BECAUSE ITS SIDE BY SIDE CONFIGURATION IS INCORRECT.

PLEASE SEE APPLICATION EVENT LOG FOR MORE DETAILS.

How do i fix this

How do i find event log

Thanks

May I refer you to the fix explained at:

http://community.sigames.com/showpost.php?p=2043824&postcount=4

[Bardi Golriz]

Can i get a response to this? Anyone???

What leagues were active?

Is it possible for you to upload your save game? Instructions can be found at http://community.sigames.com/showthread.php?t=54927.

Once you have, please inform me the name you have uploaded your save game under.

[Bardi Golriz]

hey guys my game keeps freezing which means i cant play the game i need help desperatly iv had the game since the day it was released and still have yet to even reach january in first season any1 got any solutions please

Please try playing in 'Windowed' mode.

You can do so via Options -> Preferences -> Display & Sound -> Display Mode (drop menu).

[Bardi Golriz]

Bardi, would you know if the issue Im having is because my graphics card is too old?

Hey irishjones,

Based on the information that I have been provided, the game should run on your graphics card. However, as was well publicized pre-patch 1, there were alot of issues getting the game to run on Intel graphics chipsets. This was dramatically improved with the release of the first patch, but was, it is fair to say, not a 100% compatibility fix.

[jamestam]

Dear Bardi & FM testing team,

I just want to share my feeling there. We spent lot of time on the issue of how to launch the Football Manager 2009 properly is not because of we have paid it, the reason is we like to play the game, we love the game, we played the game for many years...from champion manager times. Thus we support the game so far.

However this Football Manager 2009 Edition seems a lot of problem are not fixed. I bought the game 3 weeks ago and my problem of "fm.exe has encountered a problem and needs to close. We are sorry for the inconvenience." is still exit and it seems no experts & testing team staff can provide a good solution to me. In the past, I tired to get the latest version of directx, path 9.1.0 etc...but all were useless.

My feeling is changing from expectation to disappointed, from disappointed to very angry...

Can you understand what I am thinking..??

[Bardi Golriz]

For those of you getting an error when trying to launch the game, may I once again refer you to http://www.sigames.com/sibase.php?type=view&id=233.

It is important for me to note that this is a different download to the Microsoft DirectX SDK.

Installing it won't necessarily fix the issue you are currently facing, but it is at the very least worth a try.

[irishjones]

Hey irishjones,

Based on the information that I have been provided, the game should run on your graphics card. However, as was well publicized pre-patch 1, there were alot of issues getting the game to run on Intel graphics chipsets. This was dramatically improved with the release of the first patch, but was, it is fair to say, not a 100% compatibility fix.

Thanks for reply Bardi

Ive installed the patch but am getting an error saying C++ runtime error floating point not loaded

do you know what this means? When I seem to get rid of this error i get the other error of fm.exe needs to shutdown and FM wont

run for me. Is there anything else I can do? Ive installed patch as I said, ive installed the latest SDK and Ive installed drivers for my graphics card

[jamestam]

Dear Bardi, FM testing team and other FM supporter,

I try to provide more information there and hope you can provide assistance to me:

I installed the game in my Samsung NC10 Netbook, the CPU is intel ATOM Processor N270, LCD IS 10.2" wsvga(200nit) and original resolution is 1024x600 (I tried to change it to 1024x768 or above many times before installing the game to meet the game requirment), Memory is 1GB DDR2/160GB HDD, Dispaly card is Intel GMA 950...

Help please~

[jamestam]

For those of you getting an error when trying to launch the game, may I once again refer you to http://www.sigames.com/sibase.php?type=view&id=233.

It is important for me to note that this is a different download to the Microsoft DirectX SDK.

Installing it won't necessarily fix the issue you are currently facing, but it is at the very least worth a try.

Dear Bardi,

I tired it a few times before but the problem is still remain....

[Bardi Golriz]

irishjones and jamestam,

http://community.sigames.com/showpost.php?p=2275700&postcount=3678

[Bardi Golriz]

Thanks for reply Bardi

Ive installed the patch but am getting an error saying C++ runtime error floating point not loaded

do you know what this means? When I seem to get rid of this error i get the other error of fm.exe needs to shutdown and FM wont

run for me. Is there anything else I can do? Ive installed patch as I said, ive installed the latest SDK and Ive installed drivers for my graphics card

Did you check for updated graphics cards drivers via http://www.intel.com/support/graphics/detect.htm?

[MikeFC]

Bardi any idea what i should be doing with my install log error? It's post 3646

[jamestam]

For those of you getting an error when trying to launch the game, may I once again refer you to http://www.sigames.com/sibase.php?type=view&id=233.

It is important for me to note that this is a different download to the Microsoft DirectX SDK.

Installing it won't necessarily fix the issue you are currently facing, but it is at the very least worth a try.

irishjones and jamestam,

http://community.sigames.com/showpost.php?p=2275700&postcount=3678

Dear Bardi,

I have tried to click the link and downloaded and installed but useless and it is not work, The problem is still exist.

James

[Dalglish!]

What leagues were active?

Is it possible for you to upload your save game? Instructions can be found at http://community.sigames.com/showthread.php?t=54927.

Once you have, please inform me the name you have uploaded your save game under.

Hi Bardi,

I've uploaded my save game as requested, it's called Ted1.fm. I'm managing in England and have the Spanish and Italian leagues active. Would the crash dump files be of any help to you?

Thanks.

[irishjones]

Hey irishjones,

Based on the information that I have been provided, the game should run on your graphics card. However, as was well publicized pre-patch 1, there were alot of issues getting the game to run on Intel graphics chipsets. This was dramatically improved with the release of the first patch, but was, it is fair to say, not a 100% compatibility fix.

irishjones and jamestam,

http://community.sigames.com/showpost.php?p=2275700&postcount=3678

Ive tried to run this install and the only option I have is to repair, so I try that but everytime I run it, it seems to stall at this point

and doesnt move

http://img512.imageshack.us/my.php?image=errorut8.png

Just noticed your other reply trying that now, thanks

[dwp22]

hi my game runs fine its just realy slow ive got it on the minimum data base and detail level set 2 minimal any ideas how 2 speed it up

[irishjones]

Did you check for updated graphics cards drivers via http://www.intel.com/support/graphics/detect.htm?

I get a message saying "Customized computer manufacturer driver detected" - even though I havent replaced the graphics card and

am using the on board graphics card. It even lists it as the only graphics card under my computer device manager

[bobbyefc]

Hey, I'm in a Jam..

Everytime i click continue.. it come s up with cannot continue.

Fatal Error..

How do i fix this?

[bobbyefc]

Im stuck..

every tiem i press continue i get this

'A serious error has been encountered and the application will close. An error file was generated in BOB-PC/C:/Users/Bob/Documents/Sports Interactive/Football Manager 2009/Screen Dumps

I'm On a windows Vista Computer..

any help?

[ste30]

when i put my activation code in i now get "fm.exe has encountered a problem and needs to close. We are sorry for the inconvenience." instead of error [-821]

how do i fix this please?

[drew8hendo]

did u manage 2 fix this m8???same thing is happenin 2 me!!!

Dataeditor:

Found the data editor but i get the following message:

"this applicationhas failed to start because the application configuration is incorrect."

Any suggestions anyone?

[RFC_Dan_9]

Hi bardi. My game still won't play, loaded game or a new game, the same error comes up. The error is, "A serious error was encountered and the application will close. An error file has been generated in: D101GY1J/My Documents/Sports Interactive/Football Manager 2009/crash dumps". I tried to play in windowed mode but it didnt work. Thanks

[doddsey_65]

Ok im geting a bit sik nw. I rang sega who told me to dwnload fixv3 as i kept geting the softanchor screen even after i activated the game. I got my response file after uploading my request to the server. Whdm i try to load it i get a 709 error. Any help?

[castin83]

Bardi, this is my 3rd post & i'm still waiting for a response!

Have you found a solution to error s1023 for the direcx sdk download?

And yes i have tried the suggestion on the other forum about downloading it in the main admin profile & installing it in another, but it still doesn't work!

Please can you let me know if you have any other ideas???

[millsy1982]

I went to restart a network game tonight having not played it for around a week. After to the matchday screen to select my squad, the game crashed (kicked me off) and presented me with the following message:

A serious error was encountered and the application will close. An error file has been generated in: GARETH-PC/C:/Users/Gareth/Documents/Sports Interactive/Football Manager 2009/ crash dumps

Does anybody know why this has happened and what to do to fix it. I had problems this morning with my internet connection and the women from BT had me turning my Hub on and off several times. Once the internet was back on my computer was running very slow, so I did a full system scan in safe mode (found nothing) then restarted in normal mode then everything appeared to be working fine, until this latest problem.

All help much appreciated,

Cheers.

[Van Macintosh]

i had activated and was playing the game then my game crashed, upon reload the uniloc activation popped up again!!! I've tried following advice on here to no avail. I have to use phone activation, i've tried uninstalling the game reinstalling then reactivating, no joy. after all the trouble i went through to get activated in the first place this is a right kick in the nuts. I've tried fixv2 and fixv3, i've checked the code yet nothing woks. I've pming muzchap as he was a great help with original issues but have had no reply, anyone got any ideas?? I was really enjoying the game aswell, which is brilliant apart from this activation issues madness

[Roozy45]

Well I have emailed Uniloc but have had no response it has been 3 days now. I have tried the chat to a rep but no one is ever available - is there anything else you can suggest - I just keeo getting the SOft Anchor screen saying 'Trial Period Has Expired'

[hotshot2004]

lately i am havin a weired problem, my game runs fine, but when i click on team tactics during matchday, my game crashes, i have already tried loading saved game it still the same, i dont know whats wrong?

does anyone have fix for this?