akagi

Personalized sleeve problem

93 posts in this topic

When i first did it, the server crashed, then if i try to re-do it it says the the order has been place

ne1 else had this problem?

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[quote name='Shilp']When i first did it, the server crashed, then if i try to re-do it it says the the order has been place

ne1 else had this problem?[/QUOTE]

same for me. I pm'd Ben, but no response yet

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I have PM'd and still awaiting a response also, it wouldn't be as bad if we received some reassurance that this will be fixed. I am shocked at how much of a shambles this has been.

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we all got screwed me thinks

i want a £10 gift voucher for all the hassle this has caused but i dont think play.com will give me it

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[quote name='roy keano']we all got screwed me thinks

i want a £10 gift voucher for all the hassle this has caused but i dont think play.com will give me it[/QUOTE]

Play.com sucks! I haven't even got my copy of the game yet. They say they have sent it on october 28th so it's been over a week. Delivery in 3 to 5 days...my ass!!!

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[quote name='toro74']Play.com sucks! I haven't even got my copy of the game yet. They say they have sent it on october 28th so it's been over a week. Delivery in 3 to 5 days...my ass!!![/QUOTE]

You too? Today is a week of waiting for me. I think I will buy my copy in the shop and return one that they sent me (if I ever receive it) as unwanted.

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[quote name='jamiesdomain']Incorrect lol Its not down to Play.com, if it was, you would have logged a ticket with them and not Sega. However you say Sega are aware and are looking into it, so its down to sega and not play.[/QUOTE]

I have logged one with them and one with Sega as I want this resolving, as the consumer it's my choice to deal with the manufaturer or the retailer.
As the retailer they have a legal obligation to deliver the goods as advertised which they have not so it is up to Play to sort it but due to them being utterly useless I have exercised my right to go direct to the manufacturer.
I am also speaking to Play to find out why they are doing nothing about this.

I mentioned the bit about logging a ticket with Sega to help other people screwed over by Play.com

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[quote name='toro74']Play.com sucks! I haven't even got my copy of the game yet. They say they have sent it on october 28th so it's been over a week. Delivery in 3 to 5 days...my ass!!![/QUOTE]

Not heard of a little thing called a postal strike?

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[quote name='Bongo-Bongo']Not heard of a little thing called a postal strike?[/QUOTE]

Yeah, but play.com says they will deliver normally even with strike.

Also just today I got a newsletter from them where they said that if you order call of duty: modern warfare 2 by midnight on sunday 8th of november they guarantee delivery for 10th of november.

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Yeah copies of Football Manager turned up on Wednesday and Thursday before the Friday Release. Thats the only thing preventing me from really get upset about this sleeve business. If worst comes to worst though I'll return both games to play for refunds and look at getting it locally at Morrisons or something where I can use a relatives 20% Staff Discount.

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[quote name='toro74']Yeah, but play.com says they will deliver normally even with strike.

Also just today I got a newsletter from them where they said that if you order call of duty: modern warfare 2 by midnight on sunday 8th of november they guarantee delivery for 10th of november.[/QUOTE]

I received that newsletter as well, and unless they are using someone different to Royal Mail, which I'm guessing they must be, I don't see how they can guarantee it, especially as strikes are going ahead tomorrow and Monday. And I know they aren't using any other delivery service for other products so I'm not sure how they could claim deliveries wouldn't be affected, especially with an estimed backlog of between 30 and 50 million letters/parcels to deliver. Are you sure you didn't mis-read something as that seems like a pretty bold statement.

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Just had an email from Sega to say my 1st Code has been submitted correctly and I'm to allow 28 days for delivery. So the order is going through.

Just been to the Promo Site to input my 2nd Code and thats worked fine on this occasion. No error at all, got a confirmation screen.

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I also got a response to my sega support ticket saying that my code went through ok. :)


(though I should point out to whoever responded to my ticket that my name isn't martin, lol)

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I've PM'ed my code to Ben, is that enough or am I better off trying somewhere else as well?

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[quote name='ADChick']I've PM'ed my code to Ben, is that enough or am I better off trying somewhere else as well?[/QUOTE]

Log a ticket here [url]http://help.sega.com/[/url]

From there email, its saying that the custom sleeve order was processed correctly through the website.

Just looks like we didn't get a confirmation page, just a error on their website when we submitted the order.

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I have had no email saying its gone through ok, nor have I had any reply to my PM through here. 10 quid wasted by supporting pre orders and not going to local shops and getting it for 20 quid.

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Gary as posted above raise a support ticket at [url]http://help.sega.com/[/url] they responded to me within two days and confirmed everything is okay.

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I had this same issue, so I contacted play.com, they told me to send an email to [email]codesandpromos@play.com[/email] 2 days later I got an email with an apology and a replacement code.

"Thank you for your email in regards to your Play code for Football Manager 2010 on the PC, and I would like to apologies for any inconvenience that this issue has caused to you.

To help resolve this issue I have spoken to the games buyers, who have on this occasion been able to provide me with a replacement code for you to use.



Once again please accept my sincere apologies for any inconvenience this may have caused you and thank you for your patience and valued custom.

Kind Regards,
Kris Thomson

Play
"

Might be worth emailing the above. My replacement code worked first time.

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You need to have a SEGA Pass account.

[url]http://www.sega.co.uk/segapass/home.php?t=EnglishUK&referer=help.sega.com[/url]

Once you have done that, just click on 'SUPPORT' at the top of the page. Then you will be able submit a new ticket.

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Well I've PM'd Ben but I'm guessing he's probably busy.
I've also logged a ticket with Sega, but haven't heard back from them either.
Has anyone else had much luck with emailing the address that big78mac mentioned?

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I submitted a ticket to SEGA and within 24 hrs I received confirmation that my details had been registered correctly.

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Tomorrow is the deadline for sleeve customization. I didn't got response from SI whether I will get it or not. So much for preordering the game.

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I am still awaiting a response, I PM'd Ben back in October, logged a ticket with Sega last week and have emailed [email]codesandpromos@play.com[/email]. Wondering if there is any danger of some news?

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PMd Ben and Sega Customer Support over a week ago -no response from either.

Can we get an update please?

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just received my email today from sega customer support:

"Hi Abid,

Thank you for contacting SEGA Europe.

We are aware that some customers have received an error message after completion
of the personalised sleeve offer. The website displayed an error message
instead of showing a confirmation message. I can now confirm that your order has
been received and processed correctly and you will receive your personalized sleeve
within the allotted 28 days detailed on the site.

Regards

Sega Support"

am chuffed and cant wait!

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i got my second code but it was too late. are they going to re-open it or what? :@

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I just got a message virtually identical to Greyfox's one. Seems that it was only the confirmation screen that was broken and that all submitted codes probably went through.
Don't quote me on that though!!!!

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Well i did the whole ticket thing as well, they told me, it had worked to wait 28 days for delievery, just wondering, has anyone recieved theres yet?

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[quote name='KingWeirCJ']Well i did the whole ticket thing as well, they told me, it had worked to wait 28 days for delievery, just wondering, has anyone recieved theres yet?[/QUOTE]

Not had anything yet but it did say up to 28 days so I guess need to wait until end of this month.

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same here, just wondering because, they are telling me, they havent heard from me, so they are asking me if i the problem is resolved, so they can cancel the ticket?!
which is HELL NO YOU CANT!

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got my sleeve today but am a bit surprised at it! i thought it would have been a plastic cover like the Gears 1 LE cover which would have been worth it imo!

also why couldnt it be that one side is my name, the logo, the certificate, the usual and on the other, the description, some screens, the parties involved, the sys requirements, the usual instead of both sides being identical!

^ this is just me voicing my opinion so please take however you wish! :)

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[quote name='GREYFOX']got my sleeve today but am a bit surprised at it! i thought it would have been a plastic cover like the Gears 1 LE cover which would have been worth it imo!

also why couldnt it be that one side is my name, the logo, the certificate, the usual and on the other, the description, some screens, the parties involved, the sys requirements, the usual instead of both sides being identical!

^ this is just me voicing my opinion so please take however you wish! :)[/QUOTE]

Got mine today and I rather like it.

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like how it was two sided, instead of just being a different cover though i do agree i think they cud of made them more personalised but never mind, knew what i was getting wen i personalised it

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