Shilp Posted November 4, 2009 Share Posted November 4, 2009 When i first did it, the server crashed, then if i try to re-do it it says the the order has been place ne1 else had this problem? Link to post Share on other sites More sharing options...
savio_original Posted November 4, 2009 Share Posted November 4, 2009 When i first did it, the server crashed, then if i try to re-do it it says the the order has been placene1 else had this problem? same for me. I pm'd Ben, but no response yet Link to post Share on other sites More sharing options...
MCulkin Posted November 4, 2009 Share Posted November 4, 2009 I have PM'd and still awaiting a response also, it wouldn't be as bad if we received some reassurance that this will be fixed. I am shocked at how much of a shambles this has been. Link to post Share on other sites More sharing options...
roy keano Posted November 5, 2009 Share Posted November 5, 2009 we all got screwed me thinks i want a £10 gift voucher for all the hassle this has caused but i dont think play.com will give me it Link to post Share on other sites More sharing options...
toro74 Posted November 5, 2009 Share Posted November 5, 2009 we all got screwed me thinksi want a £10 gift voucher for all the hassle this has caused but i dont think play.com will give me it Play.com sucks! I haven't even got my copy of the game yet. They say they have sent it on october 28th so it's been over a week. Delivery in 3 to 5 days...my ass!!! Link to post Share on other sites More sharing options...
akagi Posted November 5, 2009 Author Share Posted November 5, 2009 Play.com sucks! I haven't even got my copy of the game yet. They say they have sent it on october 28th so it's been over a week. Delivery in 3 to 5 days...my ass!!! You too? Today is a week of waiting for me. I think I will buy my copy in the shop and return one that they sent me (if I ever receive it) as unwanted. Link to post Share on other sites More sharing options...
purp23 Posted November 5, 2009 Share Posted November 5, 2009 Incorrect lol Its not down to Play.com, if it was, you would have logged a ticket with them and not Sega. However you say Sega are aware and are looking into it, so its down to sega and not play. I have logged one with them and one with Sega as I want this resolving, as the consumer it's my choice to deal with the manufaturer or the retailer. As the retailer they have a legal obligation to deliver the goods as advertised which they have not so it is up to Play to sort it but due to them being utterly useless I have exercised my right to go direct to the manufacturer. I am also speaking to Play to find out why they are doing nothing about this. I mentioned the bit about logging a ticket with Sega to help other people screwed over by Play.com Link to post Share on other sites More sharing options...
Bongo-Bongo Posted November 5, 2009 Share Posted November 5, 2009 Play.com sucks! I haven't even got my copy of the game yet. They say they have sent it on october 28th so it's been over a week. Delivery in 3 to 5 days...my ass!!! Not heard of a little thing called a postal strike? Link to post Share on other sites More sharing options...
toro74 Posted November 5, 2009 Share Posted November 5, 2009 Not heard of a little thing called a postal strike? Yeah, but play.com says they will deliver normally even with strike. Also just today I got a newsletter from them where they said that if you order call of duty: modern warfare 2 by midnight on sunday 8th of november they guarantee delivery for 10th of november. Link to post Share on other sites More sharing options...
mufcchampmanfan Posted November 5, 2009 Share Posted November 5, 2009 Yeah copies of Football Manager turned up on Wednesday and Thursday before the Friday Release. Thats the only thing preventing me from really get upset about this sleeve business. If worst comes to worst though I'll return both games to play for refunds and look at getting it locally at Morrisons or something where I can use a relatives 20% Staff Discount. Link to post Share on other sites More sharing options...
Bongo-Bongo Posted November 5, 2009 Share Posted November 5, 2009 Yeah, but play.com says they will deliver normally even with strike.Also just today I got a newsletter from them where they said that if you order call of duty: modern warfare 2 by midnight on sunday 8th of november they guarantee delivery for 10th of november. I received that newsletter as well, and unless they are using someone different to Royal Mail, which I'm guessing they must be, I don't see how they can guarantee it, especially as strikes are going ahead tomorrow and Monday. And I know they aren't using any other delivery service for other products so I'm not sure how they could claim deliveries wouldn't be affected, especially with an estimed backlog of between 30 and 50 million letters/parcels to deliver. Are you sure you didn't mis-read something as that seems like a pretty bold statement. Link to post Share on other sites More sharing options...
mufcchampmanfan Posted November 5, 2009 Share Posted November 5, 2009 Just had an email from Sega to say my 1st Code has been submitted correctly and I'm to allow 28 days for delivery. So the order is going through. Just been to the Promo Site to input my 2nd Code and thats worked fine on this occasion. No error at all, got a confirmation screen. Link to post Share on other sites More sharing options...
jamiesdomain Posted November 5, 2009 Share Posted November 5, 2009 Cheers for the update, pleased with that. Link to post Share on other sites More sharing options...
InsaneLampshade Posted November 5, 2009 Share Posted November 5, 2009 I also got a response to my sega support ticket saying that my code went through ok. (though I should point out to whoever responded to my ticket that my name isn't martin, lol) Link to post Share on other sites More sharing options...
ADChick Posted November 5, 2009 Share Posted November 5, 2009 I've PM'ed my code to Ben, is that enough or am I better off trying somewhere else as well? Link to post Share on other sites More sharing options...
jamiesdomain Posted November 5, 2009 Share Posted November 5, 2009 I've PM'ed my code to Ben, is that enough or am I better off trying somewhere else as well? Log a ticket here http://help.sega.com/ From there email, its saying that the custom sleeve order was processed correctly through the website. Just looks like we didn't get a confirmation page, just a error on their website when we submitted the order. Link to post Share on other sites More sharing options...
ArgyleDave Posted November 5, 2009 Share Posted November 5, 2009 Yep - I got an email for my ticket too saying it had been ordered correctly. Link to post Share on other sites More sharing options...
Maylia Posted November 6, 2009 Share Posted November 6, 2009 how do i get a second promo code because i have had the same problem Link to post Share on other sites More sharing options...
Mindcrime Posted November 6, 2009 Share Posted November 6, 2009 Damn, thanks guys! Now I have high hopes that my code went through. *clap* Link to post Share on other sites More sharing options...
Gary Pearson Posted November 6, 2009 Share Posted November 6, 2009 I have had no email saying its gone through ok, nor have I had any reply to my PM through here. 10 quid wasted by supporting pre orders and not going to local shops and getting it for 20 quid. Link to post Share on other sites More sharing options...
mufcchampmanfan Posted November 6, 2009 Share Posted November 6, 2009 Gary as posted above raise a support ticket at http://help.sega.com/ they responded to me within two days and confirmed everything is okay. Link to post Share on other sites More sharing options...
big78mac Posted November 6, 2009 Share Posted November 6, 2009 I had this same issue, so I contacted play.com, they told me to send an email to codesandpromos@play.com 2 days later I got an email with an apology and a replacement code. "Thank you for your email in regards to your Play code for Football Manager 2010 on the PC, and I would like to apologies for any inconvenience that this issue has caused to you. To help resolve this issue I have spoken to the games buyers, who have on this occasion been able to provide me with a replacement code for you to use. Once again please accept my sincere apologies for any inconvenience this may have caused you and thank you for your patience and valued custom. Kind Regards, Kris Thomson Play " Might be worth emailing the above. My replacement code worked first time. Link to post Share on other sites More sharing options...
Jasonification Posted November 6, 2009 Share Posted November 6, 2009 How do you log a ticket with SEGA? I can't seem to find where you do it. :s Link to post Share on other sites More sharing options...
jamiesdomain Posted November 6, 2009 Share Posted November 6, 2009 You need to have a SEGA Pass account. http://www.sega.co.uk/segapass/home.php?t=EnglishUK&referer=help.sega.com Once you have done that, just click on 'SUPPORT' at the top of the page. Then you will be able submit a new ticket. Link to post Share on other sites More sharing options...
Rerudem Posted November 6, 2009 Share Posted November 6, 2009 Well I've PM'd Ben but I'm guessing he's probably busy. I've also logged a ticket with Sega, but haven't heard back from them either. Has anyone else had much luck with emailing the address that big78mac mentioned? Link to post Share on other sites More sharing options...
skiskool Posted November 7, 2009 Share Posted November 7, 2009 I submitted a ticket to SEGA and within 24 hrs I received confirmation that my details had been registered correctly. Link to post Share on other sites More sharing options...
akagi Posted November 7, 2009 Author Share Posted November 7, 2009 Tomorrow is the deadline for sleeve customization. I didn't got response from SI whether I will get it or not. So much for preordering the game. Link to post Share on other sites More sharing options...
MCulkin Posted November 9, 2009 Share Posted November 9, 2009 I am still awaiting a response, I PM'd Ben back in October, logged a ticket with Sega last week and have emailed codesandpromos@play.com. Wondering if there is any danger of some news? Link to post Share on other sites More sharing options...
maxjam Posted November 10, 2009 Share Posted November 10, 2009 PMd Ben and Sega Customer Support over a week ago -no response from either. Can we get an update please? Link to post Share on other sites More sharing options...
GREYFOX Posted November 10, 2009 Share Posted November 10, 2009 just received my email today from sega customer support: "Hi Abid, Thank you for contacting SEGA Europe. We are aware that some customers have received an error message after completion of the personalised sleeve offer. The website displayed an error message instead of showing a confirmation message. I can now confirm that your order has been received and processed correctly and you will receive your personalized sleeve within the allotted 28 days detailed on the site. Regards Sega Support" am chuffed and cant wait! Link to post Share on other sites More sharing options...
KingWeirCJ Posted November 11, 2009 Share Posted November 11, 2009 hiya, so whats the deal? did the 1st code work? or do we need a new code? help! Link to post Share on other sites More sharing options...
Maylia Posted November 11, 2009 Share Posted November 11, 2009 i got my second code but it was too late. are they going to re-open it or what? :@ Link to post Share on other sites More sharing options...
Rerudem Posted November 11, 2009 Share Posted November 11, 2009 I just got a message virtually identical to Greyfox's one. Seems that it was only the confirmation screen that was broken and that all submitted codes probably went through. Don't quote me on that though!!!! Link to post Share on other sites More sharing options...
MCulkin Posted November 11, 2009 Share Posted November 11, 2009 I have also received a response identical to Greyfox's. Looks positive! Link to post Share on other sites More sharing options...
akagi Posted November 13, 2009 Author Share Posted November 13, 2009 Same thing for me. Let's wait and see. Link to post Share on other sites More sharing options...
KingWeirCJ Posted November 17, 2009 Share Posted November 17, 2009 Well i did the whole ticket thing as well, they told me, it had worked to wait 28 days for delievery, just wondering, has anyone recieved theres yet? Link to post Share on other sites More sharing options...
jack8 Posted November 17, 2009 Share Posted November 17, 2009 Well i did the whole ticket thing as well, they told me, it had worked to wait 28 days for delievery, just wondering, has anyone recieved theres yet? Not had anything yet but it did say up to 28 days so I guess need to wait until end of this month. Link to post Share on other sites More sharing options...
KingWeirCJ Posted November 17, 2009 Share Posted November 17, 2009 same here, just wondering because, they are telling me, they havent heard from me, so they are asking me if i the problem is resolved, so they can cancel the ticket?! which is HELL NO YOU CANT! Link to post Share on other sites More sharing options...
KingWeirCJ Posted November 19, 2009 Share Posted November 19, 2009 woohoo, got my sleeve today Link to post Share on other sites More sharing options...
jamiesdomain Posted November 19, 2009 Share Posted November 19, 2009 Wooohooo, got my sleeve today too... Link to post Share on other sites More sharing options...
GREYFOX Posted November 19, 2009 Share Posted November 19, 2009 got my sleeve today but am a bit surprised at it! i thought it would have been a plastic cover like the Gears 1 LE cover which would have been worth it imo! also why couldnt it be that one side is my name, the logo, the certificate, the usual and on the other, the description, some screens, the parties involved, the sys requirements, the usual instead of both sides being identical! ^ this is just me voicing my opinion so please take however you wish! Link to post Share on other sites More sharing options...
jack8 Posted November 19, 2009 Share Posted November 19, 2009 got my sleeve today but am a bit surprised at it! i thought it would have been a plastic cover like the Gears 1 LE cover which would have been worth it imo!also why couldnt it be that one side is my name, the logo, the certificate, the usual and on the other, the description, some screens, the parties involved, the sys requirements, the usual instead of both sides being identical! ^ this is just me voicing my opinion so please take however you wish! Got mine today and I rather like it. Link to post Share on other sites More sharing options...
takis7 Posted November 20, 2009 Share Posted November 20, 2009 Got mine also,i have to say its better than expected !!! Link to post Share on other sites More sharing options...
KingWeirCJ Posted November 20, 2009 Share Posted November 20, 2009 like how it was two sided, instead of just being a different cover though i do agree i think they cud of made them more personalised but never mind, knew what i was getting wen i personalised it Link to post Share on other sites More sharing options...
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