Jump to content

Kyle Brown

Administrators
  • Posts

    22,601
  • Joined

  • Last visited

  • Days Won

    3

Everything posted by Kyle Brown

  1. Thank you very much, I'll pass the logs over to our team to have a look. In future, save files can be uploaded via our Own Cloud, which doesn't have a file size limit:
  2. Could you provide us with your save file please so we can hand it over to the Dev team to take a look? With the logs not telling us much we need to try explore a different avenue.
  3. Do you have a save file we could investigate from, please? Ideally one where the request option is still showing so we can test it in real time.
  4. Do you have a save file prior to being sacked? We definitely wouldn't consider this normal from what you've said so would like to take a closer look.
  5. Kyle Brown

    Slow

    For processing speed queries, you'll be better raising a ticket here: https://support.sega.com/hc/en-gb/requests/new?ticket_form_id=360003117678 Our dedicated support team will be better placed to deal with technical queries.
  6. Do you have a save file please we could investigate from? And can you firm if this is an edited database at all, or the standard vanilla one?
  7. Do you have a save file we could investigate this from, please?
  8. We've got this under review now, thank you. It was moved here by staff intentionally.
  9. Really sorry it's taken us this long to get round to this - we've had a few discussions and came to a few decisions. Completely get the point you're making, but we think it's entirely plausible that a chairperson would know a manager has a reputation for applying for multiple jobs at one time or over the course of a year, and that would potentially be seen as a negative. That said, our examples were from scratch and over the course of the first season or two, if either of you have a save file that's deep into a game as you'd said, if you could upload it below then we'll take a look and see if there's improvements we can make.
  10. Could you remove your custom graphics and try again for us please? This isn't a widespread issue, so it's very possible it's down to your skin. Failing that, can you clear your cache file and let us know if it makes a difference: https://support.sega.com/hc/en-gb/articles/4409224840081
  11. Do you happen to have a save file prior to the unhappiness originally generating? Or before one of the press conferences that you mentioned where you feel we're lacking in some responses?
  12. Do you have a save file shortly before one of these inbox items generates, please?
  13. Afraid without a save before something like this happens there's very little we can do, it wouldn't be so easy to replicate under the same conditions. I'll mark the thread as needing more examples, and if you spot it again, please do let us know and we'll take a look and investigate.
  14. Could you provide a save file for us to investigate from, please? If possible, just prior to the promise breaking and the unhappiness generating.
  15. We'll need the save file you mentioned if that's okay! If you could upload it via the link below and let us know the name, please.
  16. I don't suppose you have a save file prior to the match do you? Normally for press conference issues we need a save and a rec file: Otherwise, could you at least provide one after so we can look back at the question and see if we can replicate it under similar circumstances, please.
  17. Could you please verify the integrity of the game files, and see if that makes a difference? Failing that, can you send over your cache file? https://support.sega.com/hc/en-gb/articles/4409230237969
  18. Can you check that your editor files are being saved into the correct Sports Interactive folder please? Should be Sports Interactive > FM22 > Editor data And can you check that the files were creating using the same starting database as they are trying to use for the new game (22.4.0). Failing that, please upload the editor file and we'll take a look.
  19. One last thing if possible, please. Could we also have a PKM file? We have begun our investigation, but the PKM will hopefully make things much easier for our dev team.
  20. I'll pass the save and thread over to be investigated.
×
×
  • Create New...