[Get sacked due to incompleted promise which I completed.]

2 hours ago, iSmiff said:

Hi Team, any idea of an estimated time to resolve ?

 

Appreciate the hard work, thanks.

Our team has investigated and this isn't a bug. Essentially you made a promise to drop the player, but then brought them off the bench for every friendly and started them in 2 of 6 competitive games. 

The fact they're still an active player in and around the first team means as far as the board are concerned, the promise was broken. 

[why crash dumps?]

Would need to look at the save game to be able to analyse this. For crashes we do so via our direct support team so we can be in touch directly.

You can contact our support team here explaining your issue - https://support.sega.com/hc/requests/new?ticket_form_id=360003117678

Also upload your save game and let us know the file name so we can investigate further. Details on how to do so here - https://community.sigames.com/bugtracker/instructions-and-notes/how-to-upload-files-to-us-r98/

Will close this thread and be in touch via your support ticket once you've logged it at the link above. Thanks. 

[Not all data is exported when exporting a player search for use with NewGan manager]

Thanks for taking the time to raise the issue with the print screen functionality. It's something the team will review.

In relation to the third-party software you're using, it is not officially supported by us for use with our game. 

Thanks. 

[Crash on July 1st 2023]

Yeah appears to be an issue primarily with save games started with an in-game start date of December 2022. It's an issue we're aware of and are investigating, however will take us time to do so and potentially provide a solution.

Apologies for the inconvenience caused.  

[Strikers low ratings]

Would be useful to have any examples of saves which show this occurring. Details on how to provide a save game here - https://community.sigames.com/bugtracker/instructions-and-notes/how-to-upload-files-to-us-r98/

Thanks. 

[Can't upgrade youth facilities]

Generally this occurs when the youth ratings for the chairman and youth importance for the club are set really low so they aren't likely to allow a youth upgrade as they don't care about bringing youth through.

Appreciate this isn't particularly clear in the current system and that's something we can investigate for future versions, a way to inform the user managers this is the case. 

[STUTTERING 3D MATCH SINCE DECEMBER 1ST PATCH?]

Thanks for this video example - it's been passed onto our development team who are continuing to investigate with the info provided. When we have further info we'll look to update you where we can.

Appreciate this is frustrating for you and that the workarounds are not ideal - we'd only suggest these temporarily until we can get a better understanding of why your system is seeing this specific problem.

Thanks again. 

[Work Permit Issue - PS5 Console Version]

To confirm, this is an issue the team are now aware of and are investigating.

Thanks. 

[2D & 3D not smooth above 60HZ]

Thanks for clarifying, our team will investigate your video and provide feedback when we're able to. 

[2D & 3D not smooth above 60HZ]

Do you have an example of how it runs? Perhaps a video you can provide to show us the performance level? Details on how to do so here - https://community.sigames.com/bugtracker/instructions-and-notes/recording-a-video-and-uploading-instructions-r12305/

Thanks. 

[Stuttering in match engine]

@joaselgoat, any chance you can upload to us (or post here) a video of what it looks like? Details on how to provide a video here - https://community.sigames.com/bugtracker/instructions-and-notes/recording-a-video-and-uploading-instructions-r12305/

Thanks. 

[Stuttering in match engine]

On 28/01/2023 at 03:42, alian62 said:

I have the same issues.  Since the December 2 update . 

I band aid fixed it with what SI recommended which was ok but since this last update its now intermittent . Was ok until yesterday in my first game which was not smooth at all so I saved it  then loaded the game and it was ok ? . But next game wasn't.  I created my own adboards which went black so I got out of the match to the home screen then went back in and they were there again and was running smoothly. 

Please read this post and create your own issue - https://community.sigames.com/bugtracker/football-manager-2023-bugs-tracker/match-engine-art-animations-facegen-manager-creator-and-sounds/match-performancestutteringflashing-issues/encountering-match-engine-stutteringflashing-or-performance-issues-read-before-posting-r13991/ rather than posting as a comment in someone's else's thread. 

[Match engine choppy and not smooth]

Would suggest people:

PLEASE  create your own individual thread highlighting your specific issue here, that way we can make sure every user is responded to with relevant troubleshooting information where required, and we can gather more information. We've provided more info on what would be helpful in this thread. 

The game is designed to run in 60fps with a refresh rate of 60hz, so would very much recommend configuring to that for best performance. 

We're closing this thread given there's been a number of changes in the most recent update so very much would require information based on this latest version in specific threads so we can track and make sure everyone is having their information tracked individually. Thanks. 

[Jerky 3D]

Would suggest people:

PLEASE  create your own individual thread highlighting your specific issue here, that way we can make sure every user is responded to with relevant troubleshooting information where required, and we can gather more information. We've provided more info on what would be helpful in this thread. 

The game is designed to run in 60fps with a refresh rate of 60hz, so would very much recommend configuring to that for best performance. 

We're closing this thread given there's been a number of changes in the most recent update so very much would require information based on this latest version in specific threads so we can track and make sure everyone is having their information tracked individually. Thanks. 

[2 big errors with challenger pro league]

Can confirm this issue was addressed in our December update but requires a new save game to come into effect. 

[Editor Pre-game for Italian Pyramid]

Sorry did you mean to post something with this? 

[Can't set tactic for U21 team]

4 hours ago, Cultured Left Foot said:

HI @Neil Brock.. or anyone else, was there ever a solution to this ? As I currently have this issue in my save after the board created an Under 21 squad for me. Appointed an U21 manager and can't ask them to play a certain system (like a can for my U18s). 

Any help is much appreciated. 

CLF

Is something the team is still looking at and will provide more info when we're able to do so. Thanks.  

[Finances wrong (hidden loss of money)]

Please upload a save game from FM23 showing this and let us know the file name so the team can investigate further. Details on how to do so here - https://community.sigames.com/bugtracker/instructions-and-notes/how-to-upload-files-to-us-r98/.

Thanks. 

[Non-EU slots not working as advertised]

8 hours ago, Brasilian Fury said:

Any updates on this at all, given it's been 2+ months and we've heard nothing on it yet? Also someone experiencing this in my current AC Reggiana save. Getting the same "can't register a player unless another non-EU player is sold" message - not able to do said registering even after selling a non-EU player.

The examples of saves we've had sent to us, the rules have been correctly implemented. If you have a specific example in-game where you feel this isn't working correctly, please create your own issue (so thread) and upload your save game so we can investigate.

Details on how to upload a save here - https://community.sigames.com/bugtracker/instructions-and-notes/how-to-upload-files-to-us-r98/

Thanks. 

[Cannot sign any of my players despite all contracts expiring]

No claims that you're a whiny player nor false facts, we've just explained back to you the current in-game situation after our internal team has taken a look. 

The game will include players with expiring contract to your future/projected wage bill unless you use the 'Set for Release' option. You can do this for any player currently in your squad by right-clicking on them and selecting 'Set for Release'. They will then no longer be included in any future wage budget, potentially freeing it up to a level where you can renew others. 

You're currently spending £34k a week and have a wage budget of £24k a week. As far as the board sees it, they won't allow you to offer any wages to any players (even reductions) until you've got your finances to a point where you can reasonably be expected to fall within that budget. 

Hope that all make sense. In previous versions there was a way to 'exploit' your budget, which is why in FM23 you're required to be clear on your extending/releasing expectations so this can be taken into account for your finances. 

[Scaling issue]

On 09/01/2023 at 19:51, Gashead1984 said:

@Zachary Whyte have followed all of the instructions but the problem still persists. Shall I share more screen shots? 

Can you please provide your DxDiag so we can take a look? Details on how to do so here - https://support.sega.com/hc/en-gb/articles/9997195057553

Also find it rather unusual you appear to be running the game in 'Very High' graphics mode, yet the suggested star rating is so low. Has this always been the case, or only since the most recent version? After removing the cache/preferences did this change at all? 

Thanks. 

[Dozens of unrealistic teams on the career statistics screen & Not loading my save]

That's really quite unusual and not something we've had reported to us before. Really appreciate the info you've provided here on this and is something we'll try to replicate in-house to see if we can find the cause behind it.

Glad you've found a solution that has allowed you to continue to play without issues and again thanks for letting us know. 

[Jerky 3D]

It's something we certainly have been made aware of and are taking steps to make changes for a future update.

However some instances of performance will be directly related to specific setups (albeit appreciate this is not the case for every single user), so we do recommend following the FAQ steps we've listed above in the meantime to see if performance can be improved. 

Thanks. 

[Managers getting sacked]

Since the start of July in the English Championship there have been an insane number of managerial changes, so this can and does happen IRL. More so if you include caretaker managers.  

https://www.transfermarkt.co.uk/championship/trainerwechsel/wettbewerb/GB2

The record for a Premier League season is 15. We don't feel what happens in game is excessive. If there are specific situations where managers are being removed unfairly, please flag those ideally with save games just before they're removed so the team can investigate.

Details on how to provide a save game here - https://community.sigames.com/bugtracker/instructions-and-notes/how-to-upload-files-to-us-r98/

Thanks. 

[17 year old being mad for not being registered for Champion's League]

Sorry @DutchManager, we've looked at your save game, but what would be extremely useful is if you could provide us with a save game just prior to the conversation you had with Faberski on the 2nd Sept 2023 - that way we can walk through and see why this has happened. 

Do let us know either way, thanks.