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  • How to upload files to us


    Neil Brock
    • Public Status: Announcement Need More Examples: No
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    PC/Mac

    Uploading Save Games or Large Files

    To upload save games or large files to us, please use the SI Cloud Service.

    You can drag files directly into it, or can 'Click to Select Files' to open up Windows Explorer and find the file on your system.

    Please remember to mention the file name of the uploaded file in either your forum post or when in contact with a support agent. 

    Uploading Screenshots, PKMS, Crash Dump or Small Files

    Smaller files, such as pkms, crash dump files and screenshots can be uploaded to the forums directly via the 'Drag files here to attach or choose files' option that appears at the bottom of any new issue or comment. 

    nb_attach_file.jpg

    You can either drag the files directly from the folder, or click 'choose files' to open up Windows Explorer and find the file on your system.

    Android/iOS

    Uploading Save Games or Large Files

    To upload save games or large files to us, please use the reporter in game or the SI Cloud Service.

    For information on accessing saves so that you can upload them to the cloud, please click here for iOS or here for Android

    Please remember to mention the file name of the uploaded file in either your forum post or when in contact with a support agent.

    To us the in-game reporting service, use the 'Report Issue' button in the 'Support and Legal' section of the settings menu. This will generate an email ticket

    The email you send will have a Unique ID for your save - a string of letters and numbers. Please include these in your post here so that we can find your save.

    Uploading Screenshots, PKMS, Crash Dump or Small Files

    Smaller files, such as pkms, crash dump files and screenshots can be uploaded to the forums directly via the 'Drag files here to attach or choose files' option that appears at the bottom of any new issue or comment. 

    nb_attach_file.jpg

    You can either drag the files directly from the folder, or click 'choose files' to open up Windows Explorer and find the file on your system.

     

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