___UMP___ Posted January 21 Share Posted January 21 Hi guys, please have a look for my issue. I have bought the game from Official Store (https://www.footballmanager.com/) but can not find a way to refund, as there is no live customer support or any place to ask for that. How can I get refund so? I played less than an hour on Steam (but purchased via Activation code from official store as I already mentioned above) and it is so overwhelmed for me to have a fun from the game, it is very time consuming even if i tried to skip most part of the gameplay. Thanks before Link to post Share on other sites More sharing options...
FrazT Posted January 21 Share Posted January 21 Contact SEGA Customer Service for help with this Link to post Share on other sites More sharing options...
___UMP___ Posted January 21 Author Share Posted January 21 10 hours ago, FrazT said: Contact SEGA Customer Service for help with this I already did, but no response unfortunately, as they do not have live support. Just emailed and waited 3rd day to get some feedback. Link to post Share on other sites More sharing options...
fc.cadoni Posted January 21 Share Posted January 21 5 minutes ago, ___UMP___ said: I already did, but no response unfortunately, as they do not have live support. Just emailed and waited 3rd day to get some feedback. https://support.sega.com/hc/en-gb/requests/new?ticket_form_id=360003117678 Link to post Share on other sites More sharing options...
___UMP___ Posted January 21 Author Share Posted January 21 51 minutes ago, fc.cadoni said: https://support.sega.com/hc/en-gb/requests/new?ticket_form_id=360003117678 Well, yes, I mailed through this link, still no response Link to post Share on other sites More sharing options...
santy001 Posted January 21 Share Posted January 21 Well it's a weekend so likely there are less or no staff working. It's also likely your query will be in a queue based on the order they're received. Probably just going to have to be patient. 2 Link to post Share on other sites More sharing options...
___UMP___ Posted January 22 Author Share Posted January 22 On 21/01/2024 at 18:37, fc.cadoni said: https://support.sega.com/hc/en-gb/requests/new?ticket_form_id=360003117678 Funny, now SEGA says contact Steam as they are retailor, and Steam says contact SEGA as they are retailer.. who the real retailer??? Link to post Share on other sites More sharing options...
starbugg Posted January 22 Share Posted January 22 I may be wrong, but I believe your contract is with who ever you purchased the item from. Steam will not refund you within 14 days if you did not buy directly from them, I just read that. Put in a claim with who ever you brought it with, and keep copies of your requests so you can prove the time you put in your claim if there is a time limit. Again, my advice may be completely wrong, but it is what I would do. 1 Link to post Share on other sites More sharing options...
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