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Kyle Brown

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Everything posted by Kyle Brown

  1. Kyle Brown
    Does a full reinstall following Monday's update resolve this for you all? We would say that while annoying, it won't have any detrimental effect on performance thankfully.
  2. Kyle Brown
    Could we have your dxdiag files, please? https://support.sega.com/hc/en-gb/articles/19453830849425-How-to-find-my-system-DxDiag-system-information-for-Football-Manager-support-
  3. Kyle Brown
    @Mekowey & others, could I please get you to raise the issue via a Support ticket. Once you do so, you'll be assigned a dedicated Tech Support agent who will be able to go through various other troubleshooting steps and offer solutions based on your specific hardware. Don't mean to be just pawning you off to somebody else, but at this stage they'll be able to offer more help than I: https://fmofficial.support/Ticket
  4. Kyle Brown
    It didn't make it in time for launch but it should be released very soon, I can only ask for a little more patience in the meantime. When testing it in the latest code, I'm able to load the OP's save game with no detrimental effect to performance or progress. We've got a few final checks to do and then we'll be able to include it as part of an upcoming update.
  5. Kyle Brown
    Yeah it wasn't resolved in time for launch, but we should have it out very soon.
  6. Kyle Brown
    We've not forgotten about this - apologies you haven't had much of a response so far. Could you try the following, and let us know if it makes any difference: - Open Steam and access your Games Library - Right-click on [Football Manager title] -> Properties -> General -> Set Launch Options - Type this in the box: --config very_low - Click on OK, close the window and launch FM through Steam
  7. Kyle Brown
    Hopefully it was just a one off in that case then, but do let me know if it reappears.
  8. Kyle Brown
    Should be resolved now following Mondays update, do please let us know if it continues.
  9. Kyle Brown
    Ahh apologies, didn't remember it was also me that responded. We do have an investigation open but there hasn't been any traction on it I'm afraid. If I'm fully transparent, it's unlikely to be something we'd resolve in FM24 with the host of changes planned for FM25. If I have any further updates to give in the interim I'll respond on this thread here.
  10. Kyle Brown
    Oh my apologies, typically that's the problem that's caused by custom files. If it's still producing after Monday's update, could you please upload your save file to us? https://community.sigames.com/bugtracker/instructions-and-notes/how-to-upload-files-to-us-r98/
  11. Kyle Brown
    No worries, glad to hear that! Let us know if it changes.
  12. Kyle Brown
    Afraid I don't have an ETA on a fix, but we're hoping it'll be very soon. In the meantime, the only real workaround I can offer is loading a previous save that hadn't had the leagues loaded and playing forward from there, hoping there hadn't been too much progress in the interim.
  13. Kyle Brown
    Can we check, are you playing with multiple managers in your save file? Has this continued since the launch update on Monday?
  14. Kyle Brown
    How has performance been since Mondays update, have the crashes been any more/less frequent? If they're still occurring, could we have your DxDiag file, please: https://support.sega.com/hc/en-gb/articles/9997195057553-How-to-find-my-system-DxDiag-system-information-for-Football-Manager-support-
  15. Kyle Brown
    Really sorry but in this instance it sounds like it may have fully corrupted. If you read the article below, specifically about the file restoration programme, that may be of some use to you, but otherwise I'm afraid there's very little else we can offer at this stage - they're often not recoverable. https://support.sega.com/hc/en-gb/articles/19429026666769-What-should-I-do-if-my-save-game-no-longer-loads-in-Football-Manager-
  16. Kyle Brown
    Has this crash persisted since Monday's launch update? Is it still occurring for you? If so, could you give us step by step instructions on how to replicate the crash exactly. It's not occurring for me, and hoping we've managed to fix it on Monday.
  17. Kyle Brown
    How have the freezes been since the launch update on Monday evening, has it improved at all?
  18. Kyle Brown
    Believe we resolved this crash on Monday evenings update - can we just check if you're still encountering it?
  19. Kyle Brown
    Got this reproducing at long last, not sure why it wasn't happening consistently to begin with. Apologies for the delay, but we're investigating now.
  20. Kyle Brown
    We're aware of this crash and have it under investigation - thanks for the spot.
  21. Kyle Brown
    Thank you for this, we've got it reproducing and are investigating.
  22. Kyle Brown
    Afraid it's an issue we're aware of, but we're working hard on a fix and will release it as soon as we can. When we do, those unloadable saves will revert to working.
  23. Kyle Brown
    We're aware of this issue and have it under investigation, it's specific to saves with more than one manager loaded in. We're looking to get a fix out as soon as we can.
  24. Kyle Brown
    Don't have a confirmed date but it should be quite soon, it's the top of our radar. If you have a save that does load prior to adding the leagues, that will be continuable until our next update is out. Apologies for the inconvenience, no other workaround I'm afraid.
  25. Kyle Brown
    Could you provide your save file, please? We'll take a look at it from there.
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