graemecurrie1982 Posted January 9, 2009 Share Posted January 9, 2009 -------------------------------------------------------------------------------- Hi This is my first post. I have a problem installing FM2009 on my desktop with windows XP. When prompted for the key-code, i am tols that i am not connected to the internet. I am connected. I checked the SI page and forum and was directed to a "fix2" download. i downloaded this but this did not work. i still have the same problem. I went to GAME, where it was purchased as a gift (i have no receipt). GAME advised me that i need to contact SI direct who will provide a replacement key-code. I done this on 5th January and still havent heard from them. Have GAME given me the correct information or can anyone advise me better as i am beginning to get impatient? Any help would be appreciated. Link to post Share on other sites More sharing options...
jod123 Posted January 9, 2009 Share Posted January 9, 2009 Have you tried everything in the Known Issues Thread? Link to post Share on other sites More sharing options...
djwilko6 Posted January 9, 2009 Share Posted January 9, 2009 Is it possible your fiewall is not allowing the program to access the internet? Link to post Share on other sites More sharing options...
MC-Gusto Posted January 9, 2009 Share Posted January 9, 2009 I've got the same problem!!!!! "Football manager 2009 activate tool. Activation failed with error:-1. Please make sure you use the correct key and try again." Have double and cross checked the key code about 100 times now. This is my sekond version of the game. The first one i delivered in today and I got a new one. This doesn't work either! =( Have also tried the "Known Issues Tread" But still it doesn't work! =( Link to post Share on other sites More sharing options...
jod123 Posted January 9, 2009 Share Posted January 9, 2009 I've got the same problem!!!!! "Football manager 2009 activate tool.Activation failed with error:-1. Please make sure you use the correct key and try again." Have double and cross checked the key code about 100 times now. This is my sekond version of the game. The first one i delivered in today and I got a new one. This doesn't work either! =( Have also tried the "Known Issues Tread" But still it doesn't work! =( Enter your key in http://keycheck.fm2009.softanchorinsight.com/. It will tell you what is the right key. It is hard to distinguish between i and 1 and o and 0 on the keycode so that may be why. Let me know you get it working. Link to post Share on other sites More sharing options...
MC-Gusto Posted January 9, 2009 Share Posted January 9, 2009 Have triedthat aswell and nothing happends. Just come up with the same letters that I pasted in the key box! Online: My serial in small letters Phone: My serial in big letters Link to post Share on other sites More sharing options...
MC-Gusto Posted January 9, 2009 Share Posted January 9, 2009 My serial doesn't any of the letters/numbers i/1 o/0.... Have no idea anymore what the problem is... Link to post Share on other sites More sharing options...
MC-Gusto Posted January 9, 2009 Share Posted January 9, 2009 The one thing I don't have tried is installing with the "Steam" thing but I don't believe it will make the difference..! Link to post Share on other sites More sharing options...
Matt ex SEGA Posted January 9, 2009 Share Posted January 9, 2009 If you're struggling, read the known issues thread. If you've read it and you're still struggling, there's a Customer Services link in that thread. Register with it using your login details from here, and raise a support ticket. The guys will contact you, and authenticate you. Sorry for your hassle but this is 100% resolvable amd they will get you up and running. Link to post Share on other sites More sharing options...
MC-Gusto Posted January 9, 2009 Share Posted January 9, 2009 Okei! Thank for the help so far! Link to post Share on other sites More sharing options...
graemecurrie1982 Posted January 9, 2009 Author Share Posted January 9, 2009 thank you for all the replies but still no joy for me. can you post that customer service link to raise the ticket as i cannot see it. Thank you again Link to post Share on other sites More sharing options...
MC-Gusto Posted January 9, 2009 Share Posted January 9, 2009 Sent a mail --------> contact@sigames.com Hope it will help... Link to post Share on other sites More sharing options...
graemecurrie1982 Posted January 9, 2009 Author Share Posted January 9, 2009 they havent replied to me. i emailed the same thing on Monday with no reply as yet. i have taken Matt's advice and opened a Steam Support Help Account and have told them my problem, so i will see if tha resolves it. Have you installed with or without Steam? Link to post Share on other sites More sharing options...
MC-Gusto Posted January 9, 2009 Share Posted January 9, 2009 I installed without steam....Do you think I shall try with steam?? I don't know..The message that's keep coming up is: That we should use the forums to resolve our problems... Have read everything that I think could resolve the problem...If I don't get help in about a week from now. I will return the game and have my money back! Link to post Share on other sites More sharing options...
MC-Gusto Posted January 9, 2009 Share Posted January 9, 2009 Maybe this site can help: http://www.sega.co.uk/support/?t=EnglishUK I have sent an e-mail to my country contact! Hope this helps my last option! Link to post Share on other sites More sharing options...
MC-Gusto Posted January 9, 2009 Share Posted January 9, 2009 Tried with steam aswell. And this message came up: Error: steam.exe (main exception) Unable to load library Steam.dll Link to post Share on other sites More sharing options...
graemecurrie1982 Posted January 9, 2009 Author Share Posted January 9, 2009 i have just totally uninstalled Steam and in the softanchor screen where it asks for the product key i chose the phone activation option. The phone activation was not available to me before, when steam was on my system. I have selected this and phoned the number for my area(u.k.). It took about 6 minutes and i was given authorisation keys using an IVR(i.e. press 1 for this and press 2 for that). It was an 0808 tel. number so it might be costly but i was too tired to care. its now installing. I hope this helps because I can appreciate your frustration. Link to post Share on other sites More sharing options...
djwilko6 Posted January 9, 2009 Share Posted January 9, 2009 I'm pretty sure the phone activation was toll free, I dont have my manual to hand so can't confirm that. Link to post Share on other sites More sharing options...
MC-Gusto Posted January 9, 2009 Share Posted January 9, 2009 Does it workout on your system now? Think it's to late for me to call the number...I'm in Norway and 21:50 here now! And it's saturday tomorrow so. May have to wait until monday to call.... Crapish! =/ Link to post Share on other sites More sharing options...
CrashOverride Posted January 9, 2009 Share Posted January 9, 2009 I think the phone activation thing is an automatic service so it may be working 24/7 but I dont know. Link to post Share on other sites More sharing options...
MC-Gusto Posted January 9, 2009 Share Posted January 9, 2009 The norwegian number doesn't seem to be working...Maybe because it's to late for today. I don't know... Anyone think it will work if I phone the UK number?=P Link to post Share on other sites More sharing options...
Matt ex SEGA Posted January 9, 2009 Share Posted January 9, 2009 http://help.sega.com/?group=englishuk&t=EnglishUK as correctly pointed out, is Customer Support. The phone activation should be 24 hour automated. Link to post Share on other sites More sharing options...
DannyBowen Posted May 10, 2010 Share Posted May 10, 2010 I have lost my box so have in turn lost the product key, is there a place were i can find it possibly on the disc? Link to post Share on other sites More sharing options...
StevoRobbo Posted May 10, 2010 Share Posted May 10, 2010 isnt there a patch now that removes the activation process for the game? Link to post Share on other sites More sharing options...
DannyBowen Posted May 10, 2010 Share Posted May 10, 2010 not sure mate i have just messaged customer support so hopefully they can sort it out for me Link to post Share on other sites More sharing options...
FrazT Posted May 10, 2010 Share Posted May 10, 2010 Please read my reply in the other threads you have also posted in- one is usually enough Link to post Share on other sites More sharing options...
RDXCougar8173 Posted May 10, 2010 Share Posted May 10, 2010 patch to remove activation of fm09 can be found here http://community.sigames.com/showthread.php?t=173216 Link to post Share on other sites More sharing options...
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