adamstudley Posted October 6, 2011 Share Posted October 6, 2011 I have now created two accounts with steam using two different email adressess. On both occasions I have been able to sign in on their webite after validating my account. However i can't log-in to the client. The error displayed is a sign in error and this directs me to a link on their site telling me that i am logged in on another PC, which is not the case. Any help would be appreciated. Thanks Link to post Share on other sites More sharing options...
Jibby123 Posted October 6, 2011 Share Posted October 6, 2011 I know it's an obvious question (every IT helpdesk on the planet uses the line), but have you cleared cookies etc, uninstalled steam, re-installed it, restarted computer? Link to post Share on other sites More sharing options...
adamstudley Posted October 6, 2011 Author Share Posted October 6, 2011 Yes, I've done all of this multiple times and no difference Link to post Share on other sites More sharing options...
Aim_Less Posted October 6, 2011 Share Posted October 6, 2011 did you lend the account to someone? contact steam support its the only way Link to post Share on other sites More sharing options...
adamstudley Posted October 6, 2011 Author Share Posted October 6, 2011 No. Both were newly created and never used before. Link to post Share on other sites More sharing options...
adamstudley Posted October 6, 2011 Author Share Posted October 6, 2011 Anyone? steam offers no support on their website for this and non of the faqs on here cover it either Link to post Share on other sites More sharing options...
BenjC Posted October 6, 2011 Share Posted October 6, 2011 Anyone?steam offers no support on their website for this and non of the faqs on here cover it either They do offer support on their website. https://support.steampowered.com/newticket.php Link to post Share on other sites More sharing options...
Jibby123 Posted October 6, 2011 Share Posted October 6, 2011 sorry mate, i can't help you. and i do feel your pain, i've been there (not with this specific problem). it's s--t. they call it progress, and no steam lover has yet convinced me it's an improvement on buying a disc, installing it, playing it from way back. SI's complete lack of acknowledgement (the marketing suits won't let them) that steam causes added problems that weren't there before steam came along would be funny if it wasn't so frustrating Link to post Share on other sites More sharing options...
adamstudley Posted October 6, 2011 Author Share Posted October 6, 2011 They offer support... but not for the problem i am having.... hence why i wrote "no support on their website for this" Link to post Share on other sites More sharing options...
BenjC Posted October 6, 2011 Share Posted October 6, 2011 They offer support... but not for the problem i am having.... hence why i wrote "no support on their website for this" Seriously? Please pay attention. I just linked you to their support page. Create a Steam Support account at that link, then when you have go back to it and you'll get a nice BIG text box where you can type in the problem you're having and then someone will get in touch to help you fix it. Link to post Share on other sites More sharing options...
Aim_Less Posted October 6, 2011 Share Posted October 6, 2011 contact them to see whats going on Link to post Share on other sites More sharing options...
Fancy Gaffot Posted October 6, 2011 Share Posted October 6, 2011 I have now created two accounts with steam using two different email adressess.On both occasions I have been able to sign in on their webite after validating my account. However i can't log-in to the client. The error displayed is a sign in error and this directs me to a link on their site telling me that i am logged in on another PC, which is not the case. Any help would be appreciated. Thanks When you see that you get an email with the code which you have to enter and "authorize" your PC (in your case client). Link to post Share on other sites More sharing options...
adamstudley Posted October 6, 2011 Author Share Posted October 6, 2011 Seriously? Please pay attention.I just linked you to their support page. Create a Steam Support account at that link, then when you have go back to it and you'll get a nice BIG text box where you can type in the problem you're having and then someone will get in touch to help you fix it. Yes I have done that and in the mean time I came here to see if anyone could help as i will be waiting a while for them to get back to me. But there is no help in their faqs which relate my problem. I also have little confidense in them when the error messages i get when trying to log in to the client and when directed to their website differ. Which should i trust? Link to post Share on other sites More sharing options...
adamstudley Posted October 6, 2011 Author Share Posted October 6, 2011 When you see that you get an email with the code which you have to enter and "authorize" your PC (in your case client). I got an email for account confirmation where i had to click on a link to validate my email. This worked and i was able to log in on the website. I then got anither email to confirm that i had done this. I then installed the software and am unable to log in. Link to post Share on other sites More sharing options...
adamstudley Posted October 6, 2011 Author Share Posted October 6, 2011 Finally got it to work!! thanks Link to post Share on other sites More sharing options...
Administrators Neil Brock Posted October 6, 2011 Administrators Share Posted October 6, 2011 Great to hear adamstudley, thanks for keeping us updated. Link to post Share on other sites More sharing options...
ChrisLewis Posted October 6, 2011 Share Posted October 6, 2011 Adam, Having the same problem - how did you resolve eventually?? Link to post Share on other sites More sharing options...
adamstudley Posted October 6, 2011 Author Share Posted October 6, 2011 What I had done wrong was that I had installed the software first and then followed the create new user form directly through the client. Doing this I got no confirmation email or anything. I then tried to log in to the client and got an error message saying details incorect. When I clicked on this error it took me to the website. After a bit of searching I tried to register directly on the website. This worked ok and I got an email asking me to validate which I did. However, I still couldn't log in to the client. After a (not so) mini hissy fit I eventually worked out that I had only created a 'help' account and not an actual steam user account because i was in the help section of the site. So I went to the home page and clicked the 'login' next to the install icon in the top right, registered, validated via email and then was able to log in!! So partly my fault for being over eager and partly steam for being confusing. Not sure why the registration through the client didnt work in the first place though. Hope this helps Chris Link to post Share on other sites More sharing options...
ChrisLewis Posted October 6, 2011 Share Posted October 6, 2011 Haha yes it did - thanks a lot for the info I'm with you about it being confusing though - if you download the client and set up an account and password through that, then any normal person would expect that to work given that that is an option presented to you by Steam!! Registered instead through the website using a different name/e-mail and it has worked. Thanks again Link to post Share on other sites More sharing options...
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