My £1000 Laptop has BROKE!!!

There is a problem with the screen connecting to the laptop!!!

I can't play FM!!!

unfortunate..

hope you had a warranty?

There is a problem with the screen connecting to the laptop!!!

I can't play FM!!!

I understand your frustration but why are you telling us? Take it to be fixed

Whats the exact problem .. i could help

unfortunate..

hope you had a warranty?

Nope my warranty expired.

I understand your frustration but why are you telling us? Take it to be fixed

I don't know any where local to take it to.

How old is the laptop?

How old is the laptop?

Just over a year and a half.

As long as they can't prove that it was your fault you should still be covered under the Sale of Goods Act. Your guideline is how long would a person reasonably expect said product to last? People don't fork out £1000 on a laptop every year.

Go to the shop, preferably with proof of purchase, and ask to speak to the manager. Don't let him throw the warranty at you, tell him that your rights are protected under the Sale of Goods Act. If he tries to fob you off to the manufacturer remind him that it is the retailer's responsibility to ensure that a good is of a sufficient quality and durability. Ask him for a repair and he should give it to you. Store Managers hate nothing more than a customer with a grievance and a knowledge of their rights

As long as they can't prove that it was your fault you should still be covered under the Sale of Goods Act. Your guideline is how long would a person reasonably expect said product to last? People don't fork out £1000 on a laptop every year.

Go to the shop, preferably with proof of purchase, and ask to speak to the manager. Don't let him throw the warranty at you, tell him that your rights are protected under the Sale of Goods Act. If he tries to fob you off to the manufacturer remind him that it is the retailer's responsibility to ensure that a good is of a sufficient quality and durability. Ask him for a repair and he should give it to you. Store Managers hate nothing more than a customer with a grievance and a knowledge of their rights

Thanks for the advice.

Just over a year and a half.

Don't you have a 2 year minimum warranty for these things?

As long as they can't prove that it was your fault you should still be covered under the Sale of Goods Act. Your guideline is how long would a person reasonably expect said product to last? People don't fork out £1000 on a laptop every year.

Go to the shop, preferably with proof of purchase, and ask to speak to the manager. Don't let him throw the warranty at you, tell him that your rights are protected under the Sale of Goods Act. If he tries to fob you off to the manufacturer remind him that it is the retailer's responsibility to ensure that a good is of a sufficient quality and durability. Ask him for a repair and he should give it to you. Store Managers hate nothing more than a customer with a grievance and a knowledge of their rights

Exactly this. Well said