Game working fine, then crashed now won't even load (on Mac)

[maxtheking]

hi guys, just to let you all know, ive downloaded the non steam version and have had no problems so far after signing torres and not unsibscribing to anything.. i did delete all previous fm files in library etc. will play it on a bit latter and see if it stays good.

[Ant Farley]

I've tried the problematic saves on both the Gold release versions and today's demos today without any of them crashing. Would anyone here experiencing the issue be able to download one of todays non-steam versions of the demo and let me know if they still have the issue?

[Ant Farley]

Oh brilliant, just as I posted

Thanks Maxtheking, very helpful update.

[Ant Farley]

Ok it's been established that the record breaking crash is affecting the Steam version of the demo only and it will not be appearing in the released version of the game. Anyone experiencing this issue should download the Vanilla or Strawberry Mac demo from the following link:

http://www.footballmanager.com/demo

Many apologies for the inconvenience caused.

[DJ Backchat]

so when buying this game should we not use steam?

[Ant Farley]

No no, not at all. The final game will be absolutely fine on Steam. The issue was that the version which is currently on Steam is a couple of weeks old thanks to a mistake at our end. It should be rectified soon hopefully but the full release of the game will not have this crash with any installation method. Again, many apologies to everybody for the inconvenience this has caused.

[DJ Backchat]

cool,

its amazing by the way

[Ant Farley]

Glad you're enjoying it!

[Ant Farley]

Just incase any of you hadn't noticed, the Steam version of the Mac demo has now been updated to the correct gold code. Any of you who are running the Steam version should have been automatically updated and anyone wanting to get the demo from Steam will now be able to download the correct version.

Thanks for your assistance in bringing this issue to our attention and many apologies for the inconvenience.

[phillyboy16]

I was able to play FM 10 without problems on my macbook but my macbook seems unable to run the FM 11 demo. When I click the icon nothing happens. I have downloaded multiple versions of the demo and the same thing happens (nothing). Does this mean I won't be able to play the full version either? Here are the specs of my computer it if helps.

Model Name: MacBook

Model Identifier: MacBook2,1

Processor Name: Intel Core 2 Duo

Processor Speed: 2.16 GHz

Number Of Processors: 1

Total Number Of Cores: 2

L2 Cache (per processor): 4 MB

Memory: 2 GB

Bus Speed: 667 MHz

Intel GMA 950:

Chipset Model: GMA 950

Type: Display

Bus: Built-In

VRAM (Total): 64 MB of shared system memory

Vendor: Intel (0x8086)

Device ID: 0x27a2

Revision ID: 0x0003

[El Serrano]

Hiya, I can't even install the demo - I get an error message during installation which states "you do not have write permissions to the chosen installation destination. Please choose a different location for installation". Any ideas?

[Ant Farley]

El Serrano - Do you have FM10 installed? Can you install to a non-default directory?

Phillyboy - Is this the game icon or the installer icon? What OS are you running?

[phillyboy16]

ANT - i have OS X 10.4.11 and it is the game icon that doesn't start. It says i have successfully downloaded it, but the game icon doesn't work when i click it.

[Ant Farley]

I'm afraid that 10.4 is unsupported and has been since FM09, sounds like you've got lucky if you've been able to play FM10 on it as it was unsupported then as well. Unfortunately you'll need to upgrade to 10.5.8 or 10.6 in order to play FM11

[El Serrano]

Hiya Ant, I do have Fm2010 installed and apparently I can't install to the main SI folder at all but I can install to a different directory. Cheers!

[phillyboy16]

ant - does it appear from my system specs that once I install the new Mac OS the game should work? Because I don't want to install the new OS just to find out FM still doesn't work and I upgraded for no reason

[Ant Farley]

ant - does it appear from my system specs that once I install the new Mac OS the game should work? Because I don't want to install the new OS just to find out FM still doesn't work and I upgraded for no reason

From your specs the game will run but it's right at the lower end of minimum specs and the graphics card will really struggle with the 3D, i'd say it probably wouldn't run it at all. I personally would want to upgrade the machine itself rather than just the OS but obviously the decision is yours.

[darkbright]

This same issue is happening with the game I downloaded from steam.

Crashes but works if I delete the preferences and cache. Not ideal.

[Ant Farley]

Sorry darkbright, when does the game crash? On start up?

[darkbright]

It's ok. Still plying the game, just a bit frustrating.

It crashes on startup just after the tradmark/copyright screens. Playing on ...

Model Name: MacBook Pro

Model Identifier: MacBookPro3,1

Processor Name: Intel Core 2 Duo

Processor Speed: 2.6 GHz

Number Of Processors: 1

Total Number Of Cores: 2

L2 Cache: 4 MB

Memory: 4 GB

Bus Speed: 800 MHz

[Ant Farley]

Thanks darkbright, apologies for the issue. Can you keep us posted if it happens again. Thanks

[darkbright]

Can only get the game to load by deleting the cache and preferences. Here's the error message I get from the crash.

Process: fm [1115]

Path: /Users/xxxxxx/Library/Application Support/Steam/SteamApps/common/football manager 2011/fm.app/Contents/MacOS/fm

Identifier: com.sigames.eur.FootballManager2011

Version: 11 . 1 (11 . 1 . 0 f 157086)

Code Type: X86 (Native)

Parent Process: launchd [115]

Date/Time: 2010-11-04 23:46:04.574 +0000

OS Version: Mac OS X 10.6.4 (10F569)

Report Version: 6

Sleep/Wake UUID: CDB103B8-58A6-4A89-856F-9D3BB27C8CE3

Interval Since Last Report: 1365842 sec

Crashes Since Last Report: 16

Per-App Interval Since Last Report: 3251 sec

Per-App Crashes Since Last Report: 4

Anonymous UUID: 73A3A7EE-793A-4B6B-9038-B5DDC8D6A700

Exception Type: EXC_BAD_ACCESS (SIGBUS)

Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000008

Crashed Thread: 4

Thread 0: MainThrd Dispatch queue: com.apple.main-thread

0 libSystem.B.dylib 0x934500fa mach_msg_trap + 10

1 libSystem.B.dylib 0x93450867 mach_msg + 68

2 com.apple.CoreFoundation 0x96a5ffaf __CFRunLoopRun + 2079

3 com.apple.CoreFoundation 0x96a5f094 CFRunLoopRunSpecific + 452

4 com.apple.CoreFoundation 0x96a5eec1 CFRunLoopRunInMode + 97

5 com.apple.HIToolbox 0x96630f9c RunCurrentEventLoopInMode + 392

6 com.apple.HIToolbox 0x96630d51 ReceiveNextEventCommon + 354

7 com.apple.HIToolbox 0x967b9130 _AcquireNextEvent + 54

8 com.apple.HIToolbox 0x967aedec RunApplicationEventLoop + 228

9 ...mes.eur.FootballManager2011 0x0276e947 SIOS::PLATFORM::MAC::APPLICATION::sios_main() + 311

10 ...mes.eur.FootballManager2011 0x02774359 main + 153

11 ...mes.eur.FootballManager2011 0x00002386 start + 54

Thread 1: Dispatch queue: com.apple.libdispatch-manager

0 libSystem.B.dylib 0x93476942 kevent + 10

1 libSystem.B.dylib 0x9347705c _dispatch_mgr_invoke + 215

2 libSystem.B.dylib 0x93476519 _dispatch_queue_invoke + 163

3 libSystem.B.dylib 0x934762be _dispatch_worker_thread2 + 240

4 libSystem.B.dylib 0x93475d41 _pthread_wqthread + 390

5 libSystem.B.dylib 0x93475b86 start_wqthread + 30

Thread 2:

0 libSystem.B.dylib 0x9345014e semaphore_timedwait_trap + 10

1 ...ple.CoreServices.CarbonCore 0x96f2e15e MPWaitOnSemaphore + 125

2 ...mes.eur.FootballManager2011 0x0254687b SICORE::SEMAPHORE_CARBON::decrement() + 27

3 ...mes.eur.FootballManager2011 0x027fac07 SIOS::SOUND_THREAD::do_work() + 103

4 ...mes.eur.FootballManager2011 0x025396ad SICORE::THREAD_BASE::thread_run_internal() + 45

5 ...mes.eur.FootballManager2011 0x02538b08 SICORE::THREAD_CARBON::os_thread_callback(void*) + 24

6 ...ple.CoreServices.CarbonCore 0x96efbdee PrivateMPEntryPoint + 68

7 libSystem.B.dylib 0x9347d81d _pthread_start + 345

8 libSystem.B.dylib 0x9347d6a2 thread_start + 34

Thread 3:

0 dyld 0x8fe2778a getattrlist$UNIX2003 + 10

1 dyld 0x8fe2697c realpath$DARWIN_EXTSN + 1056

2 dyld 0x8fe1064d ImageLoaderMachO::getRPaths(ImageLoader::LinkContext const&, std::vector<char const*, std::allocator<char const*> >&) const + 339

3 dyld 0x8fe0b199 dlopen + 302

4 libSystem.B.dylib 0x93456868 dlopen + 66

5 steamclient.dylib 0x1b2a8a5f Steam_BGetCallback + 895

6 steamclient.dylib 0x1b1f757f Steam_LogOn + 297247

7 ...mes.eur.FootballManager2011 0x0153ba58 SIGAMEEXTRAS::CHECK_OVERLAY_THREAD::do_work() + 56

8 ...mes.eur.FootballManager2011 0x025396ad SICORE::THREAD_BASE::thread_run_internal() + 45

9 ...mes.eur.FootballManager2011 0x02538b08 SICORE::THREAD_CARBON::os_thread_callback(void*) + 24

10 ...ple.CoreServices.CarbonCore 0x96efbdee PrivateMPEntryPoint + 68

11 libSystem.B.dylib 0x9347d81d _pthread_start + 345

12 libSystem.B.dylib 0x9347d6a2 thread_start + 34

Thread 4 Crashed:

0 ...mes.eur.FootballManager2011 0x025b038b SIGFX::SPRITE_BASE<SIGFX::SPRITE_VERT_2D>::create(SIMATH::VECTOR3_BASE<float> const&, SICORE::REFERENCE_COUNTER<SIGFX::TEXTURE>, SIMIGRATION::STRING const&) + 315

1 ...mes.eur.FootballManager2011 0x025bf1e9 SIGFX::UI_MANAGER::add_item(unsigned long, SIMATH::VECTOR3_BASE<float> const&, SIMIGRATION::STRING const&, SICORE::REFERENCE_COUNTER<SIGFX::TEXTURE> const&, SIMIGRATION::STRING const&) + 89

2 ...mes.eur.FootballManager2011 0x0297bf04 SIOS::RENDER_THREAD::create_client_ui(SCREEN_CLIENT&) + 644

3 ...mes.eur.FootballManager2011 0x0297c563 SIOS::RENDER_THREAD::update_client_ui(SCREEN_CLIENT&) + 899

4 ...mes.eur.FootballManager2011 0x0297dee8 SIOS::RENDER_THREAD::do_work() + 2648

5 ...mes.eur.FootballManager2011 0x025396ad SICORE::THREAD_BASE::thread_run_internal() + 45

6 ...mes.eur.FootballManager2011 0x02538b08 SICORE::THREAD_CARBON::os_thread_callback(void*) + 24

7 ...ple.CoreServices.CarbonCore 0x96efbdee PrivateMPEntryPoint + 68

8 libSystem.B.dylib 0x9347d81d _pthread_start + 345

9 libSystem.B.dylib 0x9347d6a2 thread_start + 34

Thread 4 crashed with X86 Thread State (32-bit):

eax: 0x00000000 ebx: 0x07946a7c ecx: 0x00949960 edx: 0xb0311b8c

edi: 0xb0311c24 esi: 0x00000000 ebp: 0xb0311b48 esp: 0xb0311ac0

ss: 0x0000001f efl: 0x00010202 eip: 0x025b038b cs: 0x00000017

ds: 0x0000001f es: 0x0000001f fs: 0x0000001f gs: 0x00000037

cr2: 0x00000008

Binary Images:

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0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <3441F338-2218-6D36-3F95-3A16FBF6713D> /usr/lib/libSystem.B.dylib

Model: MacBookPro3,1, BootROM MBP31.0070.B07, 2 processors, Intel Core 2 Duo, 2.6 GHz, 4 GB, SMC 1.18f5

Graphics: NVIDIA GeForce 8600M GT, GeForce 8600M GT, PCIe, 256 MB

Memory Module: global_name

AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x87), Atheros 5416: 2.0.19.10

Bluetooth: Version 2.3.3f8, 2 service, 19 devices, 1 incoming serial ports

Network Service: AirPort, AirPort, en1

PCI Card: pci168c,24, sppci_othernetwork, PCI Slot 5

Serial ATA Device: Hitachi HTS722020K9SA00, 186.31 GB

Parallel ATA Device: MATSHITADVD-R UJ-85J

USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8502, 0xfd400000

USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x021b, 0x5d200000

USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x5d100000

USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8205, 0x1a100000

[Ant Farley]

Are you launching the game from Steam itself?

[s33r]

Are you launching the game from Steam itself?

Looks like it as the crashed thread has two calls from the Steamclient with regards to LogOn.

@darkbright have you tried deleting local content and starting from scratch as well as clearing cache etc?

[darkbright]

Yes launching from steam.

I cleared all previous si games related things prior to pre-install. I'm not that technologically brave to delete things. What would I need to delete?

[s33r]

Can you try removing the 'Sports Interactive' folders from the following locations and trying again:

User > Library > Preferences

&

User > Library > Caches

Thanks

The above can be deleted safely (you can go one level more and just delete Football Manager 2011) and from within Steam you'll have the option, if you right click on FM11, to delete local content. Once it's all gone re-download from Steam and try launching FM11 again.

[Ant Farley]

Cheers as always for your help s33r

[darkbright]

Thanks guys. Appreciate the help. I'll try that tomorrow.

[s33r]

Cheers as always for your help s33r

No problem, always happy to help even more so as it's launch night

Thanks guys. Appreciate the help. I'll try that tomorrow.

Cool, here's hoping it works

[darkbright]

So...

Have removed all of the cache, preferences, steam and deleted all files relating to si and steam. Did a fresh download and install. The game will run once.

However after that it crashes at the same point.

[Emanuel Sá]

Sadly it's happening to me too, game bought on steam, everytime the game reaches september, 4th of the first season it will crash with a: Football Manager 2011 v 11 . 1 . 0 f 157086 quit unexpectedly.

download crash report here

I didn't broke any of my signing record

I did delete the preference and cache files

Happens on both window and full screen mode

My Mac specs:

iMac 27' 3.06Ghz Intel Core 2 Duo

4 GB Ram

ATI Radeon HD 4670 256MB

Can anybody help me?

[Emanuel Sá]

Interesting "fix", if i resign from my team, Everton, and continue the game unemployed, the game will run smooth, it won't crash at that specific day. is there any place i can upload my game save to so you guys can take a look?

[Ant Farley]

Yea can you upload the save to our ftp so we can take a look, details on how to do so can be found here:

http://community.sigames.com/showthread.php/230019-FTP-Details

Thanks and apologies for the issue

[Emanuel Sá]

Uploading! When finished i better create a specific thread in the bugs section of the forum with the info regarding the game save right?

In the meantime I have a secondary save of the same game, the original save game when game was created, no transfers made, i'll go on holidays until the crash date and check if it has something to do with transfers, as at my last signing I had to re-adjust the transfers budget to complete the transfer, will post the results later.

EDIT:

Ant, i uploaded the game save and created a new thread in the bugs section of the forum, here's the respective thread.

[grp1987]

Hi,

I have been playing fm2012 for around 2 months now with no issues on Macbook Pro 13" 2.4Ghz 4Gb Ram

Within the last week it has begun crashing each time I try and play a match, saved game or new game. I can do all other functions in the game except actually playing the matches.

Any help would be grateful!