GHOST GOALS

I'm going to need a response to this from staff please, unless you wish to discuss my full refund instead?

Or I can also discuss this glitch on every single marketing and sales page that exists before release?

The issue you mention is something caused 'divergence'. It's a little bit complicated, but just to try and make it as simple as possible below to try and explain what's happening.

As you enter a match, the entire match is played out using all the data (so tactics, players picked, referee, weather - EVERYTHING). So when the game starts, it's all been calculated and is playing out for you to watch. Consider this Match 1. 

During Match 1, if the user or AI manager makes changes (so tactical like subs, instructions or formation changes) or issues a shout or team talk, the match is recalculated using this new information (you'll notice a short pause when tactical changes are made). That means from the point of this change, you're watching match 2, which now has diverged from the original track of match 1.

As more and more changes are made, more and more 'different' matches are generated, the recalculations from the point of those changes which effect the match from that point on. If you're a Raneri 'tinkerer' type, you may end up with 30 or 40 different versions of the match. Could be that Match 1 calculated a 3-0 win to the AI, but after a user tactical change with the score at 1-0, it eventually plays out to be 1-1 in Match 2.

What you've seen when a goal 'disappears' is when a tactical change has been made, and you've been shown the incorrect match within the match environment. Means the final score is 100% correct based on the tactical changes you and the AI have made, but you've unfortunately watched the wrong calculated match after a change. This has also been represented in the screen you shared above.

This is extremely rare, but we are aware that it can happen.

If you happen to have the save game from before a match where this happens, the pkm and the .rec file we can take a look at your specific example. Likewise if there's something specific about the way you do things in matches (say do you re-watch replays, or make tactical changes in a very specific way etc) the more info you can provide the better.

Details on how to provide the following:

Save games - https://community.sigames.com/bugtracker/instructions-and-notes/how-to-upload-files-to-us-r98/

PKMs/Rec files - https://community.sigames.com/bugtracker/instructions-and-notes/how-to-add-pkms-rec-files-and-crash-dumps-files-to-posts-r579/

Thanks. 

I've uploaded the save file it's named AjaxR1CKY.fm

The last time it happened was 20/8/22 in a 1-1 draw with Feyenoord. When it happens again I can obtain the .pkm or .rec files if you can advise me on how to do so?

Please fix this issue... I know there are MANY people who suffer the same problem - It seems to happen more often in online saves (especially playing vs human opponent) and also seems to occur a bit more often when playing in huge games vs top reputation teams (Liverpool etc) I have been playing for 21 years and this bug absolutely kills the game for me. Please fix this

On 08/11/2021 at 11:30, Neil Brock said:

The issue you mention is something caused 'divergence'. It's a little bit complicated, but just to try and make it as simple as possible below to try and explain what's happening.

As you enter a match, the entire match is played out using all the data (so tactics, players picked, referee, weather - EVERYTHING). So when the game starts, it's all been calculated and is playing out for you to watch. Consider this Match 1. 

During Match 1, if the user or AI manager makes changes (so tactical like subs, instructions or formation changes) or issues a shout or team talk, the match is recalculated using this new information (you'll notice a short pause when tactical changes are made). That means from the point of this change, you're watching match 2, which now has diverged from the original track of match 1.

As more and more changes are made, more and more 'different' matches are generated, the recalculations from the point of those changes which effect the match from that point on. If you're a Raneri 'tinkerer' type, you may end up with 30 or 40 different versions of the match. Could be that Match 1 calculated a 3-0 win to the AI, but after a user tactical change with the score at 1-0, it eventually plays out to be 1-1 in Match 2.

What you've seen when a goal 'disappears' is when a tactical change has been made, and you've been shown the incorrect match within the match environment. Means the final score is 100% correct based on the tactical changes you and the AI have made, but you've unfortunately watched the wrong calculated match after a change. This has also been represented in the screen you shared above.

This is extremely rare, but we are aware that it can happen.

If you happen to have the save game from before a match where this happens, the pkm and the .rec file we can take a look at your specific example. Likewise if there's something specific about the way you do things in matches (say do you re-watch replays, or make tactical changes in a very specific way etc) the more info you can provide the better.

Details on how to provide the following:

Save games - https://community.sigames.com/bugtracker/instructions-and-notes/how-to-upload-files-to-us-r98/

PKMs/Rec files - https://community.sigames.com/bugtracker/instructions-and-notes/how-to-add-pkms-rec-files-and-crash-dumps-files-to-posts-r579/

Thanks. 

A response please? This is a game-changing issue and I believe that warrants full attention. Thank you

On 11/11/2021 at 18:31, rdot84 said:

A response please? This is a game-changing issue and I believe that warrants full attention. Thank you

As well as the save from just before the match we need the .rec file as well. Details on how to find that file can be found in the link above.

Bear in mind that there is only one .rec file and it gets overwritten after every match, so appreciate it's quite a small window for you to be able to provide it. In terms of these goals, how often are you seeing them in your matches? 

Quote

 

On 13/11/2021 at 10:39, Neil Brock said:

As well as the save from just before the match we need the .rec file as well. Details on how to find that file can be found in the link above.

Bear in mind that there is only one .rec file and it gets overwritten after every match, so appreciate it's quite a small window for you to be able to provide it. In terms of these goals, how often are you seeing them in your matches? 

I've attached a .rec file and I have also uploaded another save where this has happened. (GLITCH GOALS.fm) The match I just played vs Brighton it's happened AGAIN. These no highlight goals seem to happen after 90th min.

The community needs this repaired, I can see I'm not the only person experiencing this vile, rotten glitch.

match_recording.rec

Is this being investigated? I've uploaded everything you've requested.

Thanks for providing the information requested, it's very much appreciated and our team can investigate.

If we require anything further we'll be in touch.

I've provided so many examples of this over the past month. If you look for posts from LittleDragon84 you'll see loads of posts with PKM saved files on OwnCloud. I reported this issue numerous times on FM21. The fact it keeps happening would suggest you guys don't know how to fix the issue.