[Game rendering slowed down to a crawl]

On 15/02/2023 at 16:59, Zachary Whyte said:

Hi, can you tell us what device you are playing on and what are the specifications? 

Thanks for not responding I guess...

But I found what the problem is: it's recruitment focus. My scout had 5 on simultaneously. I switched the responsibility to manager, the assignments ended and from then it went back to a normal speed.

Recruitment focus definitely needs to be looked at.

[Game rendering slowed down to a crawl]

17 hours ago, Zachary Whyte said:

Hi, can you tell us what device you are playing on and what are the specifications? 

Hi, this is on the Nintendo Switch 

[Game crashing with a "The Software Was Closed Because An Error Occurred" message during match following update to v1.0.2]

I signalled this issue last year as well and the answer I got was 'delete the game and re-install' - which did nothing to solve the problem. And now it's STILL here? Sounds like someone in software was looking for the easy way out.

Had this happening over the last couple of days as well. There's a LOT of issues with the Switch version this year, but none as excrutiatingly infuriating as this one.

Sorry for the rant, but this is just too frustrating.

[Its still here]

1 hour ago, Desmond Richardson said:

Hey @jens_dewit, numerous crashes and stability fixes were included within the latest update. Unfortunately, whilst we would love to be able to fix every single issue reported, we don't have the time & capacity to do so. However, that doesn't mean the issues are torn up and swept under the carpet either.

I've spoken to someone within the dev team who suggests it's worth giving this a try. First of all you must back up your saves to ensure you don't lose any data. Delete the game entirely from your system, reinstall the game on your device, and import your saves.

Please let us know if this helps at all.

I'll try, but it would require getting a Nintendo online subscription just for that. Not sure if I want to put more money into something that's already cost me. I'll let you know.

[Its still here]

On 24/01/2022 at 11:41, Desmond Richardson said:

The issue has been logged and is currently with the dev team. The dev team have managed to create the type of crash you're experiencing and we're looking to get this fixed. Unfortunately I'm in no position to give you a time frame on this issue. However, I'll be regularly in touch with updates as and when we have them. 

Still no news? I've noticed multiple times that it hasn't been fixed with the update. Surely there's improvement on the horizon? 🙄

[Its still here]

On 13/01/2022 at 18:26, Desmond Richardson said:

Thanks so much or all your help with this @jens_dewit, you've been extremely helpful.

Any news? For how often this happens, it shouldn't be that hard to recreate?

Just had one in the 92nd minute winning 0-3...

[Its still here]

17 hours ago, Desmond Richardson said:

Thanks so much or all your help with this @jens_dewit, you've been extremely helpful.

You're welcome. I was ready to throw this game out the window after the third time it happened, but the truth is I like it way too much for that. It's such a huge improvement over my previous FM (19 for Switch) that I just want to see this succeed and be able to play this bug-free.

If there's anything else you need, let me know.

[Its still here]

17 minutes ago, Desmond Richardson said:

Thanks so much for the updates @jens_dewit.

Have you used the same highlight and speed settings throughout your save and have you always played on comprehensive? Do you ever rewind the footage and watch previous highlights?

Speed and vantage points remain the same (scroll-overhead view, not sure what's it called in-game, for highlights, 2d for replays). I never rewind. I do sometimes switch between comprehensive and extended.

[Its still here]

And another one. No changes made, crash around 30th minute on comprehensive.

[Its still here]

3 hours ago, Desmond Richardson said:

Yes and no is the honest answer, but more leaning towards the latter.

We've obviously got users like yourself who are struggling with this issue, and other users who are playing without any troubles. So with the additional information you provide us with we try our best to replicate the scenario as accurately as possible so we can reproduce the error.

Once we reproduce the error we can then directly try and diagnose the issue. There are so many variables that could be at play. 

Just had one in the extra time at the end of a game with Newcastle. Had 3 subs on, then one off injured. Highlight started playing and then the crash. No real intervention from my side right before.

 

[Its still here]

8 minutes ago, Desmond Richardson said:

Next time it happens please let us know. It's often a series of actions or a combination of them that may trigger something. So any additional information will really help the team. We appreciate all your help with this.

Am I to interpret this as 'we haven't encountered this issue ourselves'?  

[Its still here]

57 minutes ago, Desmond Richardson said:

@jens_dewitjust finally, Jens. Is it possible to provide some information on what happens before the crash? What are the steps that are usually taken right before the crash occurs? This will help our team try and reproduce the crash. I've provided an example below.

Start game > navigate to tactics tab > click on striker position > select Advanced Forward = Game crashes

So I know you mentioned it usually crashes in the first half of games, but can you think of anything you may have tweaked or done during that half?

Tricky question. I'll try to pay more attention to it next time it happens, but iirc it happened in games where I just started the game and let it play out, without really doing or clicking on anything.

It's never crashed right after any specific action so there's no real trigger for it as far as I'm aware.

[Its still here]

1 hour ago, Desmond Richardson said:

Can you confirm whether or not the crashes are happening in the middle of matches, when you're continuing, on the tactics screen? 

Can you also provide us with the team/nation you are managing, what leagues and nations you have loaded, what mode you're playing (career, create a club or challenge) and if the crash is happening in the middle of a match, is it happening during highlights? Finally, whether it's happening in the first or second half would be really useful information too.

I'm managing Rupel Boom in Belgium (3 leagues loaded), England (2 leagues) and MLS, but it's happened as well when managing Newcastle in England (2 leagues), Belgium (2 leagues) and MLS.

It's been in first halves 99% of the time, once in the second half. Always shortly after a highlight started playing, on comprehensive.

[Its still here]

On 05/01/2022 at 13:20, Desmond Richardson said:

Thanks for your patience, Jens. Can you confirm how old your save file is? Did you start it before the latest update?

I started it on the 25th of december, after I bought it on the 24th.

[Its still here]

On 28/12/2021 at 10:59, Jimmy Wong said:

Sorry for the lack of updates during the festive period. Rest assured, we are still in the progress of investigating the issue and will update on here as soon as we have news.

Thank you.

Any updates in this regard?

[Its still here]

5 hours ago, Desmond Richardson said:

@jens_dewit thanks for confirming those additional details. @Daniel matt is your crash happening on a specific date too?

This information is used so our dev team can try and reproduce the issues you're experiencing. 

Do you have any ETA on a fix? If not, is there any way I can get a refund? It's simply unplayable if it crashes every 2 games, losing my progress...

[Its still here]

On 15/12/2021 at 11:26, Desmond Richardson said:

Hey @Antonio12032, can you please confirm have you downloaded the latest minor update which was released yesterday? Can you also check which game version you're playing? You can find this in the Game Status menu. Thank you very much for all your assistance. 

Hi, I'm playing version 1.0.4 and have had it happen twice today. Is there a new fix coming soon?