KellyD Posted February 23, 2021 Share Posted February 23, 2021 I can't see my team when I click on the squad option, and I also can't see them when I'm playing a match, other things have disappeared too when you come to click on them you can't see players name Link to post Share on other sites More sharing options...
Harry Dunning Posted February 24, 2021 Share Posted February 24, 2021 Hi @KellyD, Thanks for contacting us. Could you please provide your device info along with android version in this thread and a save file via the link below and we will look into this immediately. Also could you confirm whether or not this is for all saves - new and old? Could you also possibly try clearing your cache for the game as well - steps should be similar to instructions below. https://oc.sigames.com/owncloud/index.php/s/Kzvhd0MdU3v4Nv4 Cheers, Harry Link to post Share on other sites More sharing options...
heney2k6 Posted February 24, 2021 Share Posted February 24, 2021 I have this exact same issue on a Windows laptop. Its only present on one save which is a network game. On other saves and other network games I have there is no issue Link to post Share on other sites More sharing options...
KellyD Posted February 24, 2021 Author Share Posted February 24, 2021 I have a Samsung Galaxy A7 tablet 10.4inch and version 10. I've tried clearing my cache and that didn't work, it did have some sort of data update yesterday hasn't worked since 1 Link to post Share on other sites More sharing options...
KellyD Posted February 24, 2021 Author Share Posted February 24, 2021 I am playing career mode and it's not just my team I can't see, it's all teams, but you can click on the screen where the teams should be and a player profile will come up i just can't see anything Link to post Share on other sites More sharing options...
Harry Dunning Posted February 24, 2021 Share Posted February 24, 2021 Hi guys, Could you confirm whether or not you have tried clearing your cache for the game? Cheers, Harry Link to post Share on other sites More sharing options...
KellyD Posted February 24, 2021 Author Share Posted February 24, 2021 Hi yes I cleared it and went back into it and loaded up the game and it was still the same Link to post Share on other sites More sharing options...
KellyD Posted February 24, 2021 Author Share Posted February 24, 2021 Would I need to uninstall and then reinstall the game maybe? Link to post Share on other sites More sharing options...
KellyD Posted February 24, 2021 Author Share Posted February 24, 2021 I have uploaded recent game save for you Link to post Share on other sites More sharing options...
Harry Dunning Posted February 24, 2021 Share Posted February 24, 2021 Hi @KellyD, Could you let me know what the file name is please? and yes this could be a data issue still so i would advise uninstalling and reinstalling if the problem persists. I would also advise uploading any saves you want to keep via cross sync as a backup. Cheers, Harry Link to post Share on other sites More sharing options...
KellyD Posted February 24, 2021 Author Share Posted February 24, 2021 File name is Carlisle and I will install then reinstall now Link to post Share on other sites More sharing options...
Harry Dunning Posted February 24, 2021 Share Posted February 24, 2021 Hi @KellyD, Great - was this successful in the end? Cheers, Harry Link to post Share on other sites More sharing options...
KellyD Posted February 24, 2021 Author Share Posted February 24, 2021 Hello, yes I've done this and it updated data thank you 😊 Link to post Share on other sites More sharing options...
Hazz360 Posted February 24, 2021 Share Posted February 24, 2021 Had the same issue today following the update. Gave up with current save and tried a new game and player names still missing. Game is now totally unplayable. I always seem to have problems when the game updates and getting rather annoying now. Playing on Samsung Galaxy Tab 5SE and tried clearing cache with no luck. Link to post Share on other sites More sharing options...
KellyD Posted February 24, 2021 Author Share Posted February 24, 2021 I uninstalled the app and reinstalled it and let it install the new data again and it worked, so try that maybe 😁 Link to post Share on other sites More sharing options...
Hazz360 Posted February 24, 2021 Share Posted February 24, 2021 @KellyD just tried this and all good now. Cheers! Link to post Share on other sites More sharing options...
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