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thanks for the help guys. i have installed shortcut to desktop but it says FM.exe failed to initialze (0xc0150002)

If you have a disk then uninstall then reinstall and try using unilok to authenticate. I used this and it worked perfectly. Luckily my code didn't contain any 0 or 1 or o or i to get me confused. Maybe I'm wrong but after reading threads over the weekend it seems that most of the authentication problems, although not all, have been experienced by people using steam. I think that using this method will perhaps have to be re-thought for next year and a better font for the code on the back of the manual would also be a good idea.

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