Algarve34 Posted January 12, 2021 Share Posted January 12, 2021 hello I am sending you this message to indicate since the last update of the game I note that the game itself very slow to launch without update and with update. I have uninstalled the game re-install nothing there the problem persists bonjour je vous envoie ce message pour vous indiquer depuis la dernière mise à jour du jeu je constate que le jeu lui-même très lent à se lancer sans mise à jour et avec mise à jour. J'ai désinstallé le jeu, ne réinstallez rien là-bas, le problème persiste Link to post Share on other sites More sharing options...
Akasha Posted January 12, 2021 Share Posted January 12, 2021 Salut, Peux-tu nous fournir un fichier dxdiag de ta machine. Ci-après le lien qui explique comment faire. https://support.sega.co.uk/hc/en-gb/articles/360015264478-How-to-Find-my-system-DxDiag-system-information#text Link to post Share on other sites More sharing options...
Algarve34 Posted January 12, 2021 Author Share Posted January 12, 2021 DxDiag.txt Link to post Share on other sites More sharing options...
Algarve34 Posted January 12, 2021 Author Share Posted January 12, 2021 voici le fichier demande Link to post Share on other sites More sharing options...
Algarve34 Posted January 12, 2021 Author Share Posted January 12, 2021 avez vous reçu? Link to post Share on other sites More sharing options...
Akasha Posted January 13, 2021 Share Posted January 13, 2021 Bonjour, Oui oui. Je vais le transmettre au personne compétentes pour ce problème. As tu eu un crashdump, et ta carte graphique est-elle a jour ? Link to post Share on other sites More sharing options...
Akasha Posted January 13, 2021 Share Posted January 13, 2021 En attendant les réponses à mes questions j'ai ouvert ce thread sur la partie anglaise du forum. Link to post Share on other sites More sharing options...
Algarve34 Posted January 13, 2021 Author Share Posted January 13, 2021 Non pas de crash . Ma carte graphique est à jour. J' ai refait hier j ai tous des installé et installé sans update de nouveaux hier . Il ce bloque au niveaux chargement( loading) quand tu lance le jeu. Voilà où il ce bloque Link to post Share on other sites More sharing options...
Akasha Posted January 13, 2021 Share Posted January 13, 2021 Salut, Peux tu commencer par vider le cache et les préférences pour voir ? Suis ce lien en français. https://support.sega.co.uk/hc/fr/articles/360005532177-The-game-appears-slow-when-I-m-clicking-between-screens Link to post Share on other sites More sharing options...
Algarve34 Posted January 13, 2021 Author Share Posted January 13, 2021 J ai tous fait vider le cache. J ai pas de préférence Link to post Share on other sites More sharing options...
Algarve34 Posted January 13, 2021 Author Share Posted January 13, 2021 J ai pas de logo rien . Link to post Share on other sites More sharing options...
Akasha Posted January 14, 2021 Share Posted January 14, 2021 As tu des updates dans le dossier Editor data ? Link to post Share on other sites More sharing options...
Algarve34 Posted January 14, 2021 Author Share Posted January 14, 2021 Non aucun Link to post Share on other sites More sharing options...
Akasha Posted January 14, 2021 Share Posted January 14, 2021 Je suis dans une impasse. Peux-tu ouvrir un ticket au support sega ? Link to post Share on other sites More sharing options...
Algarve34 Posted January 14, 2021 Author Share Posted January 14, 2021 oui Link to post Share on other sites More sharing options...
Akasha Posted January 15, 2021 Share Posted January 15, 2021 Ok, Tiens nous au courant, je serais curieux de connaître le réel problème. Link to post Share on other sites More sharing options...
Algarve34 Posted January 15, 2021 Author Share Posted January 15, 2021 ok Link to post Share on other sites More sharing options...
Algarve34 Posted January 17, 2021 Author Share Posted January 17, 2021 j ai poster de nouveau j ai toujours pas de retour Link to post Share on other sites More sharing options...
Algarve34 Posted January 18, 2021 Author Share Posted January 18, 2021 crash drumps vide Link to post Share on other sites More sharing options...
Akasha Posted January 18, 2021 Share Posted January 18, 2021 Par contre, Ca serait sympa de faire des phrases. crash dump vide ça ne veut rien dire. Est-ce que tu as des fichiers dans le dossier Crashdump" ? Est-ce que tu as reçu une réponse du support sega ? Link to post Share on other sites More sharing options...
Algarve34 Posted January 18, 2021 Author Share Posted January 18, 2021 j ai un dossier crash dump il y a rien il est vide . non toujours pas de réponse du support Link to post Share on other sites More sharing options...
Akasha Posted January 18, 2021 Share Posted January 18, 2021 Il faut attendre leur réponse. Je pense que le problème est chez toi. (un parefeu, ou un truc du style qui ralenti le jeu). Link to post Share on other sites More sharing options...
Algarve34 Posted January 18, 2021 Author Share Posted January 18, 2021 Thank you for contacting SEGA Customer Support.How long exactly does it take to launch the game now?Best Regards,VincentSEGA Customer Support Link to post Share on other sites More sharing options...
Algarve34 Posted January 18, 2021 Author Share Posted January 18, 2021 Il faut attendre leur réponse.Je pense que le problème est chez toi. (un parefeu, ou un truc du style qui ralenti le jeu). si cétais le cas je pourrai pas jouer fm20 Link to post Share on other sites More sharing options...
Algarve34 Posted January 18, 2021 Author Share Posted January 18, 2021 (edited) Voici ce que j ai eu ce soir Edited January 18, 2021 by Algarve34 Link to post Share on other sites More sharing options...
Algarve34 Posted January 18, 2021 Author Share Posted January 18, 2021 j ai 2 autre photo 35951940-7345-45d0-a1e4-3ddd479b764d.dmp Link to post Share on other sites More sharing options...
Algarve34 Posted January 18, 2021 Author Share Posted January 18, 2021 j ai mis à jour la comme il indique (vérification des pilotes ) sans update sa mais quasiment 1 a 3 min pour ce lance , avec update sa ne passe pas (update de @timo il ce bloque au niveau du chargement du jeu . Link to post Share on other sites More sharing options...
Akasha Posted January 19, 2021 Share Posted January 19, 2021 Salut, Ok. Est-ce que tu as joint ces copies d'écran et le fichier .dmp (c'est ça un fichier crashdump) au support Sega ? Ce fichier contient des informations de la raison du crash et pourra les aider pour résoudre ton problème. Link to post Share on other sites More sharing options...
Algarve34 Posted January 19, 2021 Author Share Posted January 19, 2021 Oui j ai tous envoyer hier soir. Je vais attendre leurs réponse Link to post Share on other sites More sharing options...
Algarve34 Posted January 19, 2021 Author Share Posted January 19, 2021 il ma envoyer message on me demandant un fichier dxdiag de ta machine. je viens de lui envoyer j attend un retour de sa pars Link to post Share on other sites More sharing options...
Algarve34 Posted January 20, 2021 Author Share Posted January 20, 2021 Bonjour .alors mes pilotes n etais pas à jour . J'ai fait la mise à jour demande mes le problème persiste de nouveau. J attend une réponse de leurs pars. Link to post Share on other sites More sharing options...
Akasha Posted January 20, 2021 Share Posted January 20, 2021 OK, j'attends leur réponse. Link to post Share on other sites More sharing options...
Algarve34 Posted January 24, 2021 Author Share Posted January 24, 2021 voici sa réponse Hello,In order to troubleshoot the issue, please follow these steps and try running the game after each one:1) Please ran the repair.NET tool:https://docs.microsoft.com/en-us/dotnet/framework/install/repair2) Please set the game to ‘maximised borderless’ windowed mode and see if the same issue is still occurring:- Open STEAM- From your Library; Right Click on Football Manager 2021- Click on Properties- Click on SET LAUNCH OPTIONS…- Add the following- --no_exclusive_fullscreen- Click Ok; Start the game again3) Please start FM 2021 as an Admin.- Go to Steam Library and go to your Football Manger 21 game and "right click"- Go to Properties- Go to tab "Local files"- Go to "Browse Local files"- Right click "FM.exe" executable.- Go to the "Compatibility" tab.- Look for the privilege level at the bottom and select "Run this program as administrator"Please let us know how you get on.Best Regards, Link to post Share on other sites More sharing options...
Algarve34 Posted January 24, 2021 Author Share Posted January 24, 2021 j ai fait toute c'est manipulation sa ne fonctionne pas , je lui est poste une vidéo Link to post Share on other sites More sharing options...
Algarve34 Posted January 24, 2021 Author Share Posted January 24, 2021 20210123_213931_480x270.mp4 Link to post Share on other sites More sharing options...
Algarve34 Posted January 25, 2021 Author Share Posted January 25, 2021 tu as vue la vidéo? Link to post Share on other sites More sharing options...
Akasha Posted January 25, 2021 Share Posted January 25, 2021 Salut, Oui oui j'ai vu. Désolé je bossais.... Je continue de chercher, mais je suis bloqué. et je dois attendre les réponse que te donnera le support.... :/ Link to post Share on other sites More sharing options...
Akasha Posted January 25, 2021 Share Posted January 25, 2021 Peux-tu me faire un screen de ce que tu as dans le dossier "Editor data" ? J'ai aussi besoin que tu me dises : - Est-ce que FM est installé sur le même disque dure que Windows ? - Est-ce que les dossiers Steam (qui sont supposés être sur le même disque dur que ton windows) et les dossiers Sports Interactive (qui se trouvent normalement dans "mes documents") sont sur le même document ? Link to post Share on other sites More sharing options...
Algarve34 Posted January 27, 2021 Author Share Posted January 27, 2021 oui Link to post Share on other sites More sharing options...
Algarve34 Posted January 27, 2021 Author Share Posted January 27, 2021 oui je te confirmé qui sont bien sur le même disque . j arrive pas comprendre comment j arrive à jouer fm 2020 et pas 2021 Link to post Share on other sites More sharing options...
Algarve34 Posted January 27, 2021 Author Share Posted January 27, 2021 j'ai mis à jour les pilotes nvidia hier soir Link to post Share on other sites More sharing options...
Akasha Posted January 27, 2021 Share Posted January 27, 2021 @Algarve34 peux-tu me communiquer le numéro de ticket que tu as ouvert sur le support Sega ? Link to post Share on other sites More sharing options...
Algarve34 Posted January 27, 2021 Author Share Posted January 27, 2021 #419733 Link to post Share on other sites More sharing options...
Algarve34 Posted January 28, 2021 Author Share Posted January 28, 2021 Slt voici ce qui mon répondu. To investigate this issue further we need a belarc report. How to find my Belarc file [PC]: The Belarc file contains information about all the programs installed on your system. We can check this internally to make sure there’s no program which could potentially be conflicting with the game. If requested when troubleshooting, please install Belarc (as shown here - http://www.belarc.com/free_download.html) Once you have downloaded and installed it should automatically compile a report. Once the report has been generated, please attach it to your next response. If we receive any further news/ updates we will update the email accordingly. If I can be of any further help, please do not hesitate to contact us. Best Regards, Link to post Share on other sites More sharing options...
Algarve34 Posted January 28, 2021 Author Share Posted January 28, 2021 Je l ai envoyé le fichier demandé j attend un retour de sa pars Link to post Share on other sites More sharing options...
Akasha Posted January 28, 2021 Share Posted January 28, 2021 Ok merci de ton retour. Tu as ce type de réponse car j'ai un peu poussé le truc vers Neil. Link to post Share on other sites More sharing options...
Algarve34 Posted January 28, 2021 Author Share Posted January 28, 2021 As ok Je l ai envoyé le fichier demandé j attend un retour de sa pars. Neil j'avais envoyé un mail. Mais il as pas vue. Link to post Share on other sites More sharing options...
Algarve34 Posted February 8, 2021 Author Share Posted February 8, 2021 slt Akasha je n'ai pas de nouvelle pour le moment Link to post Share on other sites More sharing options...
Akasha Posted February 8, 2021 Share Posted February 8, 2021 Salut, Tu as essayé de les relancer ? J'en parle autour de moi quand même. Link to post Share on other sites More sharing options...
Algarve34 Posted February 8, 2021 Author Share Posted February 8, 2021 pareille sa ne change rien aussi lent Link to post Share on other sites More sharing options...
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