Game resets to new

Any response on this one?

On 19/12/2021 at 04:31, Pete1234 said:

Any response on this one?

Hi Pete, apologises that this hasn't been attended to as of yet. Can you confirm if this is still happening?

On 18/01/2022 at 22:10, Desmond Richardson said:

Hi Pete, apologises that this hasn't been attended to as of yet. Can you confirm if this is still happening?

Thanks for your reply. Yes, it is still happening.

Any further response on this? Thanks.

Hi Pete. 

May I ask the device and operating system you are using?

Thanks, 

Joth

13 hours ago, Jotham Taylor said:

Hi Pete. 

May I ask the device and operating system you are using?

Thanks, 

Joth

Thanks Joth. It's a Samsung Galaxy M31 operating on the latest Android.

Any further response? It has been two and a half months now.

Do you have any apps on your your phone that may be interfering with the game files specifically the Cache folder?

System cleaners

Antivirus software

file managers

or any other software that regularly interacts with storage device, such as an automated backup service?

On 28/02/2022 at 22:01, James Akintayo said:

Do you have any apps on your your phone that may be interfering with the game files specifically the Cache folder?

System cleaners

Antivirus software

file managers

or any other software that regularly interacts with storage device, such as an automated backup service?

Thanks - I will have a look into that. Appreciate the response.

On 28/02/2022 at 22:01, James Akintayo said:

Do you have any apps on your your phone that may be interfering with the game files specifically the Cache folder?

System cleaners

Antivirus software

file managers

or any other software that regularly interacts with storage device, such as an automated backup service?

Hi - I have checked thoroughly and it doesn't appear to be any of those. Do you have any further suggestions?

Hello @Pete1234. Could you try uninstalling the game and then reinstalling it again? After you do that, when you are running the game for the first time, when it asks you to select a location for the game files to be stored, make sure that you select a different location from the one you used with the previous installation.