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  1. #1
    Sports Interactive Neil Brock's Avatar
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    Exclamation Football Manager 2010 FAQ

    FOOTBALL MANAGER 2010 FAQ



    We’ve taken the time here at Sports Interactive, along with SEGA, to create an FAQ to try and help you with any issues you may encounter. What we’ve tried to do this year is to make sure we don’t have numerous links for different issues. We want all the available information accessible from the same place.

    The main FAQ with pictures can be found on SEGA’s website via the following links:


    PC - http://help.sega.com/index.php?_m=kn...pcid=6&nav=0,6

    MAC - http://help.sega.com/index.php?_m=kn...pcid=5&nav=0,5

    We’ve also posted the same information below for those of you who don’t like to leave the SI forums!

    Patch

    Since the game first came out we have released two main patches to help with certain issues and bugs found in the game. Please make sure you are running the latest version of the game. If you are running via Steam this will do so automatically, for anyone running via DVD or digital download, the most up-to-date patches can be found here:

    10.3 Patch

    STEAM Issues

    We've got a big Steam FAQ thread helpfully created by user Aim_Less for us - this can be found here - http://community.sigames.com/showthread.php?t=156429

    If you have any other issues not answered here, please use our Technical Support Forums for assistance. They can be found at the following link:

    http://community.sigames.com/forumdisplay.php?f=161

    Likewise if you think you’ve come across a bug of any kind, please post the information in our bugs forum in the relevant place. This can be found via the link below:

    http://community.sigames.com/forumdisplay.php?f=157

    For people wanting information about the new Editor which comes with the game, we’ve created a FAQ in the Editors Forum. This can be found via the link shown below:

    http://community.sigames.com/showthread.php?t=152004

    Thanks,

    The Sports Interactive Team
    Last edited by Neil Brock; 21-09-2010 at 18:34.

  2. #2
    Sports Interactive Neil Brock's Avatar
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    Default Re: Football Manager 2010 FAQ and Online Manual

    Activation

    Football Manager 2010 has two installation delivery options; STEAM or Offline.

    - STEAM requires internet access but not the game DVD. It installs patches and data updates automatically. You can also install via STEAM using a DVD copy of the game if you so wish.

    *To Recieve automatic updates via STEAM you must make sure you have chosen to "Always keep this game up to date" in the properties menu for FM 2010.


    - The offline system does not require internet access but you need to have the DVD in the DVD drive at all times to play the game.

    * If at the installation stage an internet connection cannot be detected by default the game will install via offline system.
    Last edited by Steve Cox; 10-03-2010 at 12:25.

  3. #3
    Sports Interactive Neil Brock's Avatar
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    Default Re: Football Manager 2010 FAQ and Online Manual

    My computer will not read my DVD disc

    Please make sure your DVD is free from dust and smudges. If the disc has become dirty clean with a soft dry cloth until the surface of the disc is clear. To do this wipe from the inside of the disc to the outside, do not clean the disc in a circular motion this can damage your disc.

    Also please make sure you practice routine maintainence on your DVD drive. A commercially avaialble lens cleaner will help keep your DVD drive in top condition.

    If you have followed the advice above yet you still have a problem then you can download the game in Steam without using the disc using the game code you have from your purchased game.

    - Download the Steam client - http://store.steampowered.com/about/
    - Install Steam on your computer
    - Once installed, open up Steam
    - Go to My Games
    - Go to Activate a product on Steam
    - Enter your Activation Code found on the back of the manual.
    - Steam should now download your game.
    Last edited by Steve Cox; 10-03-2010 at 12:19.

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    Sports Interactive Neil Brock's Avatar
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    Default Re: Football Manager 2010 FAQ and Online Manual

    My PC won't let me install the game

    If you are having trouble installing the game please make sure you are on an Administrator account for your PC.

    If it is failing on an administrator account try creating a new account and installing the game there:

    To create a new account with administrator rights:

    - Click Start
    - Control Panel
    - User Accounts
    - (if using Vista or 7 click Manage another account)
    - Create New Account

    Choose account name eg. “Games”

    - Click Next

    Choose “Computer Administrator” as Account Type

    - Click Create

    After the account has been created

    - Log Off via Start and Switch User

    Choose the new account (eg. Games) to log in and install under the newly created account.

  5. #5
    Sports Interactive Neil Brock's Avatar
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    Default Re: Football Manager 2010 FAQ and Online Manual

    After Launching via Steam I get an error message saying "football manager 2010 10.1.0f84847 has stopped working" or the game fails to Launch

    The most common fix for the game failing to launch is that you need to verify your skin cache. To do so, right click on the FM10 icon and then select:
    Properties -> Local files -> Verify integrity of game cache.

    Then you should update your DirectX, download and install from the following link:
    http://www.microsoft.com/downloads/d...displaylang=en

    This should solve the issue.

    Last edited by Neil Brock; 10-03-2010 at 15:59.

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    Default Re: Football Manager 2010 FAQ and Online Manual

    When launching the game you receive the following Error: “FM.exe application error. The application has failed to initialize correctly (0xC0150002). Click on OK to stop the application.”

    This can be resolved by updating DirectX and the Microsoft Dot.Net framework, please visit the following URL to download these:

    DirectX:
    http://www.microsoft.com/downloads/d...displaylang=en

    .NET Framework:
    http://www.microsoft.com/downloads/d...displaylang=en


    I Get Error S1001 When attempting to Install Microsoft Direct X SDK


    Make sure you DO NOT have Steam running when attempting to install this file, as it corrupts the install.


    Last edited by Neil Brock; 10-03-2010 at 16:01.

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    Sports Interactive Neil Brock's Avatar
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    Default Re: Football Manager 2010 FAQ and Online Manual

    Where can I find the Data Editor or Resource Archiver?

    If installed using the Offline activation method the game editor can be found at:

    Computer > Local Disk (C: > All Programs > Sports Interactive > Football Manager 2010 > Tools

    If installed using the STEAM activation method the game editor can be found at:

    Computer > Local Disk (C: > Program Files > Steam > steamapps > common > football manager 2010 > tools
    Last edited by Steve Cox; 10-03-2010 at 13:41.

  8. #8
    Sports Interactive Neil Brock's Avatar
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    Default Re: Football Manager 2010 FAQ and Online Manual

    I installed through Steam and now I get an annoying block of colour on my screen (bottom right hand corner)

    In Steam click the icon "Settings", click the tab "in game" and untick the "enable steam community"

  9. #9
    Sports Interactive Neil Brock's Avatar
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    Default Re: Football Manager 2010 FAQ and Online Manual

    You are receiving the error: ‘This application has failed to start because saAuditMD.dll was not found. Re-installing the application may fix this problem’

    Please download the following file
    http://downloads.sigames.com/download/saAuditMD.zip

    After you have downloaded, unzip the file saAuditMD.dll and place in the following folder:

    C:\Program Files\Sports Interactive\Football Manager 2010

    You are receiving the error: This application has failed to start because saAuditMT2005.dll was not found. Re-installing this application may fix the problem'

    In this case, go to the following folder:

    C:\Program Files\Sports Interactive\Football Manager 2010

    Then rename the saAuditMT.dll file to saAuditMT2005.dll and this should resolve the issue.

    I've tried the solutions above and am getting a “saAuditMD.dll missing” error.

    This error often occurs because people copy or cut their FM.exe directly to the desktop

    Do not do this, always create a 'shortcut' and cut that to your desktop

    To create a desktop shortcut

    1. Navigate to the FM10 installation folder (C:\Program Files\Sports Interactive\Football Manager 2010)
    2. Right click on the FM10.exe icon
    3. Choose Send to Desktop (create shortcut)

    Note the Steam install can be found at this location:

    C:\program files\steam\steamapps\common\football manager 2010
    Last edited by Neil Brock; 10-03-2010 at 16:16.

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    Sports Interactive Neil Brock's Avatar
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    Default Re: Football Manager 2010 FAQ and Online Manual

    How to Carry out a Manual Uninstall on a PC

    To Remove the Game files follow these steps:

    Windows XP
    1: Open “My Computer”
    2: Navigate to “C:\Program Files\Sports Interactive

    Windows Vista and Windows 7
    1: Click “Start”
    2: Click “Computer”
    3: Navigate to “C:\Program Files\Sports Interactive

    If you have more than one version of the game installed (For example, you have FM2008 and/or FM2009 installed) and only wish to remove one then go into the Sports Interactive Folder and delete the folder of the game you wish to remove.

    Next you need to remove save games and other content, before following this step we recommend you back up any content you do not wish to lose, you can do this by copying your saved games to another location on your system.

    Your saved games are located here in the 'Games' folder.

    Windows XP:
    1: Open 'My Computer'
    2: Navigate to 'C:\Documents and Settings\<Name>\My Documents'

    Windows Vista and Windows 7:
    1: Click on 'Start'
    2: Click on 'Computer'
    3: Navagate to 'C:\Users\<Name>\Documents'

    Look for the Sports Interactive Folder and follow the same steps for the game files.

    Next remove your Cache and settings files:

    First of all you need to turn on hidden files and folders.

    Windows XP:
    1. Click on 'My Computer'
    2. Select 'Tools'
    3. Choose ''Folder Options'.
    4. Once there go to the 'View' tab and select 'Show hidden files and folders'

    Windows Vista and Windows 7:
    1. Click 'My Computer'
    2. Select 'Organize'
    3. Next Click 'Folder and Search Options'.
    4. Once there go to the 'View' tab and select 'Show hidden files and folders'

    When you have followed these steps you need to follow the instructions below:

    Windows XP:
    1. Open 'My Computer'
    2. Navigate to : 'Documents and Settings\<Username>\Application Data\'
    3. Go into the 'Sports Interactive' Folder.
    4. Delete the 'Football Manager 2010' Folder.

    Wndows Vista and Windows 7:
    1. Click 'Start'
    2. Click your username on the start Menu
    3. Click on 'AppData' and then 'Roaming'
    4. Go into the 'Sports Interactive' Folder
    5. Delete the 'Football Manager 2010' Folder.

    Finally you will need to edit your registry to remove information Sports Interactive stores there.

    Windows XP
    1. Click on 'Start'
    2. Click on 'Run'
    3. In the text prompt box type 'regedit'
    4. Navigate to: 'HKEY_LOCAL_MACHINE\Software\'
    5. Delete the 'Sports Interactive Ltd' Folder.

    Windows Vista and Windows 7
    1. Click on 'Start'
    2. In the search box type 'regedit'
    3. Navigate to: 'HKEY_LOCAL_MACHINE\Software\'
    4: Delete the 'Sports Interactive Ltd' Folder.

    Note: Please do not tamper with anything else in this folder, your registry is very sensitive and changing something could cause your computer to malfunction.

    Once all the steps above are complete your game will be completely uninstalled.
    Last edited by Steve Cox; 11-03-2010 at 12:33.

  11. #11
    Sports Interactive Neil Brock's Avatar
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    Default Re: Football Manager 2010 FAQ and Online Manual

    Installation Issues on Windows XP64 Bit.

    If you are having trouble with Windows XP 64bit then you should change compatibility mode to ‘Windows XP’, do this by:

    1 - Right-clicking on the game icon
    2 - Clicking properties
    3 - Change the compatibility mode to ‘Windows XP’
    Last edited by Steve Cox; 10-03-2010 at 13:43.

  12. #12
    Sports Interactive Neil Brock's Avatar
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    Default Re: Football Manager 2010 FAQ and Online Manual

    I’m getting an Install Anywhere Error / Any other installation errors.

    First try deleting the Cache files and running the game. If it has not installed properly then try the following.


    1: Go through a complete uninstall.
    2: Make sure your disc is clean and free of surface dust/scratches.
    3: Try to install the game again to a standard Hard Drive (not an external hard drive or USB key) to the default location.

    Once you have installed the game try running it as normal. If this has not worked then post on the Technical Support forums with your Dxdiag details.


    How do I get Dxdiag details?

    To find this go to your start menu, then do the following:

    You can find this by going to Start -> Run -> Type Dxdiag

    Then click 'Save All Information' and you can save the information as a text file

    Last edited by Neil Brock; 01-03-2010 at 18:12.

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    Default Re: Football Manager 2010 FAQ and Online Manual

    I cannot find the Football Manager 2010 shortcut to launch the game?

    Microsoft Windows Vista and the “Games For Windows” scheme handles installation differently to previous versions of the Windows operating system. The game information is stored in the “Games Explorer” which is a new feature of Microsoft Windows Vista.

    It is completely normal for no game shortcuts to be placed on the Desktop or within the Start Menu.

    To find the Football Manager 2010 shortcut on Microsoft Windows Vista you need to browse to the Games Explorer.

    Because there are different versions of Vista, including Vista Home, Vista Premium, Vista Ultimate, etc, the Games Explorer may be found in different locations, this also depends on whether you're using the Classic Start Menu or not.

    The most common locations for the Windows Games Explorer include:

    1: Click “Start”
    2: Click “Games”

    Or

    1: Click “Start”
    2: Click “All Programs”
    3: Click “Games”
    4: Click “Games Explorer”

    Alternatively you can search for Games Explorer by doing the following:

    1: Click “Start”
    2: Click inside the “Search” box
    3: Type “Games Explorer”
    4: Select “Games Explorer” when it appears and it should open.

    You can also manually browse to where Football Manager 2010 is installed on your system and run the game from there. The default location is:

    C:/Program Files/Sports Interactive/Football Manager 2010

    In here you will see the game executable which is called “FM.exe” or simply “FM” if you are not viewing file extensions. You can create a shortcut to this file by right clicking the “FM.exe” file and selecting “Create Shortcut” you can then copy this shortcut to wherever you wish to move it.

  14. #14
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    Default Re: Football Manager 2010 FAQ and Online Manual

    White & Black Screen Issues

    There are three probable causes for you getting a white or black frozen screen upon starting the game.

    The First reason could be that your Cache files have become corrupted and deleting them will fix the issue.

    To do this follow either of these paths depending on your Operating System.

    Windows XP:
    C:\Users\<User Name\App Data\

    Vista and Windows 7:
    C:\Users\<User Name>\App Data\Roaming

    Once you can see inside those folders delete the Sports Interactive Folder.

    If you can’t see those folders you will have to make “Hidden” files viewable.

    For Vista and Windows 7:
    In a window, go to 'Organize'->'Folder and Search Options'->'View'-> and select 'Show hidden files and folders'.

    For XP:
    Make sure you are able to see hidden folders:
    When in a window, go to 'Tools'->'Folder Options'->'View'-> and make sure 'Show hidden files and folders' is selected.


    Also some users have reported getting around the 'Black Screen' issue by creating a new account on their version of Windows and starting the game through this user. We suggest doing so if the above advice does not work for you.
    Last edited by Neil Brock; 10-03-2010 at 16:14.

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    Default Re: Football Manager 2010 FAQ and Online Manual

    Black Screen Issues in Steam after installing Patch

    If your using steam and having problems with the patch like the main screen messed up and other errors do this :

    Step one Verify Game cache:
    -Load Steam
    -From the My Games tab, right-click on FM2010 and select Properties from the menu.
    -Select the Local files tab and click the Verify integrity of game cache... button.
    -Steam will verify the game cache files (GCF's) - this process may take several minutes.
    -Once the process is completed, the Check Window will automatically exit.
    Step Two: Restart Steam

    - Simply close down Steam via going to the 'Exit' then restart it

    Step Tree: Verify Game Cache again

    - It should download the damaged files and resolve this issue.

    Last edited by Neil Brock; 10-03-2010 at 16:14.

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    Default Re: Football Manager 2010 FAQ and Online Manual

    Deactivating the game:

    If for whatever reason you need to deactivate your licence for the game after purchasing it via digital download, please visit the following URL: https://fm2010.sa01.softanchorinsigh...0-EC712CDF073A

  17. #17
    Sports Interactive Neil Brock's Avatar
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    Default Re: Football Manager 2010 FAQ and Online Manual

    ERROR: Cannot run game: Failed to set up graphics system

    Please download the following update from the Microsoft Direct X SDK:
    http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=3021d52b-514e-41d3-ad02-438a3ba730ba

    When downloading this file please use the Firefox browser as some people have encounter difficulties when using Internet Explorer.

    You should also check that you are running the latest graphics driver, you can do this by visiting the computer manufacturer website, or by visiting the graphics card manufacturing website.

    Also if you are running Steam, make sure this is not running when attempting to install
    Last edited by Neil Brock; 22-06-2010 at 11:46.

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    Default Re: Football Manager 2010 FAQ and Online Manual

    I have an SiS Graphics Card and it won't work:

    We had large issues with these cards for FM2009, however since then there has been a solution.

    If you update the drivers to VGA5.18 - http://majorgeeks.com/SiS_UniVGA5_Graphics_d5611.html (which was released in July this year),
    turn the detail in game down to ‘Low’ and we suggest slowing the match speed down to one notch under half-way.

  19. #19
    Sports Interactive Neil Brock's Avatar
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    Default Re: Football Manager 2010 FAQ and Online Manual

    After installing some Custom Graphics I'm now having errors!

    If you are experiencing game errors and crashes after adding custom graphics and / or logos to the game, please ensure you have not placed these custom files in your 'Sports Interactive' folder found in 'Program Files'

    ALL custom graphics need to go into your 'Sports Interactive' folder found in 'My Documents'

    C:\Documents and Settings\<user name>\My Documents\Sports Interactive\FM10
    Last edited by Steve Cox; 10-03-2010 at 15:36.

  20. #20
    Sports Interactive Neil Brock's Avatar
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    Default Re: Football Manager 2010 FAQ and Online Manual

    I'm getting a message that says: "Direct Sound error -2004287480" when entering a match.

    First ensure both your sound card drivers and Direct X are up to date.

    Sound drivers for your system can be found on your system manufacturers website, some of the most recognisable are listed below:

    Asus
    http://www.asus.com/entryflash.htm

    Compaq
    http://www.compaq.com/country/index.html

    Dell
    http://www.dell.com

    Hewitt Packard
    http://welcome.hp.com/country/uk/en/cs/home.html

    LG
    http://www.lg.com/index.jsp

    Packard Bell
    http://www.packardbell.com/

    Sony
    http://www.sony.net/index.html?tID=worldmap

    If you cannot find them here, it may be worth checking your dxdiag for your sound devices and searching for said device via any internet search engine.

    You can find your dxdiag by doing the following:

    Go to Start -> Run -> Type Dxdiag

    Your Direct X can be updated via:

    Web installer - http://www.microsoft.com/downloads/d...displaylang=en
    Or
    Full distributable - http://www.microsoft.com/downloads/d...displaylang=en

    If after updating your drivers you still receive the error message, disable in game sound.

    To disable sound:
    - Go to the Preferences screen ('Options' -> 'Preferences').
    - Go to the 'Display & Sound' section.
    - In the 'Sound Settings' area, deselect 'Play Sounds' and confirm your changes.
    Last edited by Neil Brock; 10-03-2010 at 16:11.

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    Default Re: Football Manager 2010 FAQ and Online Manual

    When trying to run the Editor I get a "application failed to start because the application configuration is incorrect" error

    Download and install this Microsoft update –
    http://www.microsoft.com/downloads/d...displaylang=en

  22. #22
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    Default Re: Football Manager 2010 FAQ and Online Manual

    In the preferences it says my graphics card is five-star, yet the match engine is running jerky - what's going on?

    We’re aware of an issue in regards to the star system which doesn't always show correctly - we would suggest if you find 3D is running jerky to put it on the lowest setting and try running the game without the crowd loaded.


  23. #23
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    Default Re: Football Manager 2010 FAQ and Online Manual

    I get the message " d3dx9_41.dll not found"

    If you receive this message, update to the latest version of DirectX available from here:

    http://www.microsoft.com/games/en-US...s/directx.aspx

    If you continue to have issues with DirectX, there are further links below:

    DirectX End-User Runtime Web Installer
    http://www.microsoft.com/downloads/d...displaylang=en

    Or for the full package

    DirectX End-User Runtimes (August 2009)
    http://www.microsoft.com/downloads/d...1-442d8712d553
    Last edited by Steve Cox; 11-03-2010 at 14:55.

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    Default Re: Football Manager 2010 FAQ and Online Manual

    I can't play the game due to an XML parsing error

    If you encounter the following:

    Invalid Token XML parsing error

    Try deleting the Settings folder from the following program path as detailed below:

    First of all you need to turn on the hidden files and folders:

    XP
    My Computer
    'Tools'
    'Folder Options'.
    The go to the 'View' tab and select 'Show hidden files and folders'

    Windows Vista and Windows 7:
    My Computer
    'Organize'
    'Folder and Search Options'.
    The go to the 'View' tab and select 'Show hidden files and folders'
    :

    - Windows XP:

    My Computer -> Local Disk (C: -> Documents and Settings -> <username> -> Application Data -> Sports Interactive -> Football Manager 2010 -> Settings

    - Windows Vista / Windows 7:

    Computer -> Local Disk (C: -> Users -> <username> -> AppData -> Roaming -> Sports Interactive -> Football Manager 2010 -> Settings

    Please note saved progress may be lost.

    Once deleted restart your computer and try launching the game again.

    If you are unable to locate the folders please ensure that hidden folders are enabled as detailed below:

    - Click on Start
    - Select Control Panel
    - Select Folder Options*
    - Select View
    - Select Show Hidden files and folders

    *If Folder Options is not shown:

    Windows XP/Vista : Select Classic View from the Control Panel.
    Windows 7 : Select Large Icons from View By

    'not well informed (invalid token) at line 1 of profile. '


    It means one of your 'Profiles' has been corrupted. Shut down FM, delete the cache files and this should solve this issue (but you'll also lose stored profiles that are selectable from the drop down menu when you start a new game).

    Details on how to delete your cache files can be found below.


    "not well-formed (invalid token) at line 1 of last_saved_game.xml"

    The game says it cannot be loaded
    This can sometimes be resolved it by defragmenting the hard drive.
    Open and run Disk Defragmenter by doing the following:

    Windows XP

    1: Click “Start”
    2: Click “My Computer”
    3: Right Click the local Disk that contains the FM2010 installation.
    4: Go to “Tools”
    5: Click “Defragment Now”
    6: Click “Anylise”
    7: Click “Report” – Check to see if the saved game that is not loading is listed as having missing fragments.

    If it does have missing fragments then move the save to an external source (USB Memory Key, External Hard Drive) and try loading the game fro there. If the game works from the external source then running a full Defrag on the Drive should allow you to load it again. If not then your game is probably corrupted.

    Windows Vista and Windows 7

    1: Click “Start”
    2: Click “Computer”
    3: Right Click the local Disk that contains the FM2010 installation.
    4: Select “Preferences”
    5: Select “Tools”
    6: Select “Check Disk”
    7: Select “Start”

    If the Save Game was showing any missing fragments then try to load the game again as Check Disk would have attempted to fix the problem. If that does not work follow the steps from Windows XP. Copy the file to an external source and attempt to run it from there. If successful defrag the Hard Disk and then try again.
    Last edited by Neil Brock; 08-04-2010 at 16:43.

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    Default Re: Football Manager 2010 FAQ and Online Manual

    I am receiving other XML errors.

    First of all you need to turn on hidden files and folders.

    XP:
    My Computer
    'Tools'
    'Folder Options'.
    The go to the 'View' tab and select 'Show hidden files and folders'

    Windows Vista and Windows 7:
    My Computer
    'Organize'
    'Folder and Search Options'.
    The go to the 'View' tab and select 'Show hidden files and folders'


    Delete the following folder:

    XP:

    C:\Documents and Settings\<username>\Application Data\Sports Interactive\Football Manager 2010\settings

    Vista:

    C:\Users\<username>\AppData\Roaming\Sports Interactive\Football Manager 2010\settings

    This may solve some issues regarding the XML Errors.
    Last edited by Neil Brock; 17-06-2010 at 11:48.

  26. #26
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    Default Re: Football Manager 2010 FAQ and Online Manual

    In-game Freezing / Crash to Desktop

    If you encounter display or crash to desktop problems during game matches there are a number of steps you can try;

    Check that your graphics card meets the minimum requirements.

    Click Here for Football Manager 2010 Requirements.

    Ensure you are using the latest drivers.

    Click Here
    for Details on updating drivers.

    If you meet the requirements and have the latest drivers installed try changing the resolution and graphical 3D settings in-game.

    Select Preferences from the launch menu:

    Select Display & Sound:

    From the Windows Settings section:

    Select Windowed from Display Mode

    From the 3D Settings section:

    Uncheck Enable 3D Match Cameras

    From the 3D Settings section uncheck the following:
    ·
      • Show Player Names
      • Show Stadiums
      • Show Sky
      • Show Crowd
      • Enable Weather Effects

    Click on Confirm:

    If it appears smoother or does not crash to desktop, go back into the Display & Sound settings and one at a time adjust the Display Mode while increasing the details from Graphical Detail under 3D Settings until you find a satisfactory playing level.

    If you are still experiencing problems please submit a ticket through the support section for further assistance and advice.


    Notice for laptop users
    : the majority of laptops are designed to be as light and portable as possible. This means that the hardware may not always be optimised for playing games. You may need to adjust your video settings accordingly.

    If you are still encountering problems please submit a ticket through the support section with a DXDIAG for further assistance and advice.


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    Default Re: Football Manager 2010 FAQ and Online Manual

    How do I delete my Cache files?

    First of all you need to turn on hidden files and folders.

    XP:
    My Computer
    'Tools'
    'Folder Options'.
    The go to the 'View' tab and select 'Show hidden files and folders'

    Windows Vista and Windows 7:
    My Computer
    'Organize'
    'Folder and Search Options'.
    The go to the 'View' tab and select 'Show hidden files and folders'

    Once this is done, follow the instructions below:

    Windows XP:
    1. Open “My Computer”
    2. Navigate to : “Documents and Settings\<Username>\Application Data\
    3. Go into the “Sports Interactive” Folder.
    4. Go to the “Football Manager 2010” Folder.
    5. Delete the 'cache' Folder found inside here.

    Windows Vista and Windows 7:
    1. Click “Start”
    2. Click your username on the start Menu
    3. Click on “AppData” and then “Roaming”
    4. Go into the “Sports Interactive” Folder
    5. Go to the “Football Manager 2010” Folder.
    6. Delete the 'cache' Folder found inside here.
    Last edited by Neil Brock; 10-03-2010 at 16:17.

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    Default Re: Football Manager 2010 FAQ and Online Manual

    How do I delete my Settings files?

    First of all you need to turn on hidden files and folders.

    XP:
    My Computer
    'Tools'
    'Folder Options'.
    The go to the 'View' tab and select 'Show hidden files and folders'

    Windows Vista and Windows 7:
    My Computer
    'Organize'
    'Folder and Search Options'.
    The go to the 'View' tab and select 'Show hidden files and folders'

    Once this is done, follow the instructions below:

    Windows XP:
    1. Open “My Computer”
    2. Navigate to : “Documents and Settings\<Username>\Application Data\
    3. Go into the “Sports Interactive” Folder.
    4. Delete the “Football Manager 2010” Folder.

    Windows Vista and Windows 7:
    1. Click “Start”
    2. Click your username on the start Menu
    3. Click on “AppData” and then “Roaming”
    4. Go into the “Sports Interactive” Folder
    5. Delete the “Football Manager 2010” Folder.
    Last edited by Neil Brock; 10-03-2010 at 16:18.

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    Default Re: Football Manager 2010 FAQ and Online Manual

    How to Delete your Registry Files

    Windows XP:
    1. Click “Start”
    2. Click "Run"
    3. Type in "Regedit"
    4. Go into the HKEY_CURRENT_USER Folder
    5. Go into the 'Software Folder'
    6. Delete the Sports Interactive Folder
    7. Go into the HKEY_LOCAL_MACHINE Folder
    8. Go into the 'Software Folder'
    9. Delete the Sports Interactive Ltd Folder

    Windows Vista and Windows 7:
    1. Click “Start”
    2. Type in the search box "Regedit"
    3. Go into the HKEY_CURRENT_USER Folder
    4. Go into the 'Software Folder'
    5. Delete the Sports Interactive Folder
    6. Go into the HKEY_LOCAL_MACHINE Folder
    7. Go into the 'Software Folder'

    Last edited by Neil Brock; 10-03-2010 at 16:18.

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    Default Re: Football Manager 2010 FAQ and Online Manual

    How to Update your version of Java

    1. Uninstall any version of Java you have first.
    2. Visit this website: http://www.java.com/en/download/manual.jsp
    3. Find the correct version for your Operating system and download/install from here.

  31. #31
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    Default Re: Football Manager 2010 FAQ and Online Manual

    How to Update your Graphics Drivers

    This depends on your graphics drivers.

    Some Computer manufacturers insist you download drivers from their own sites. Please refer to the website of your computer manufacturer before reporting issues with graphics drivers.
    To verify your PCs graphics card chipset:

    From the Windows desktop:

    - Click Start

    -
    Click Run

    -
    Type DXDIAG in the Open field

    - Click OK

    This will launch the DirectX Diagnostic Tool. Click on the Display and Sound tabs. The upper left box headed ‘Devices’ shows the make and model of card; the right box headed ‘Drivers’ shows the driver version number.

    Here are the websites of the largest graphics cards and chipset manufacturers:

    Nvidia (Gforce/Legacy)
    http://www.nvidia.co.uk/Download/index.aspx?lang=en-uk

    ATI (Radeon)
    http://ati.amd.com/support/driver.html

    Intel (Onboard Chipsets)
    http://downloadcenter.intel.com/

    There are other manufacturers of graphics card drivers. If you can not find drivers for these cards they may have been discontinued. Please ask in this case as we may still be able to help.

    Driver download locations

    • ATI Drivers
    http://ati.amd.com/support/driver.html

    • Intel Drivers
    http://downloadcenter.intel.com/default.aspx

    http://www.intel.com/support/chipsets/sb/CS-020683.htm (Intel® 945 Express Chipset Family)

    • nVidia Drivers
    http://www.nvidia.com/Download/index.aspx?lang=en-us

    • SiS Drivers
    http://www.sis.com/download/agreemen...url=/download/

    • Via Drivers
    http://www.s3graphics.com/en/resources/download-center/

    Manufacturers


    • The TechGuys (Multiple Systems from different Vendors/Manufacturers) - Try here fist!

    http://support.thetechguys.com/layout.aspx?CatID={1dfd5c4e-151b-4af0-b6a0-56c82d03fae7}&ID={f41b6c29-4157-40f8-844f-8f84e089b7f4}

    • Acer (UK)
    http://support.acer-euro.com/
    http://global.acer.com/support/download.htm


    • Advent

    - Desktop
    http://support.thetechguys.com/layout.aspx?ID={37ed5c65-48a8-4013-959e-1c2ba7a179f4}&CatID={86f24952-3c1b-45c1-96d5-9c2481265a70}

    - Laptop/Notebooks
    http://support.thetechguys.com/layout.aspx?ID={d46fd591-115b-4be9-977a-8abb6178c496}&CatID={229345a6-f751-48f7-b86a-ad1181e85b8b}

    • Asus
    http://support.asus.com/download/dow...Language=en-us

    • Compaq
    http://www.compaq.com/cpq-country/cpq_support.html

    • Dell
    http://support.euro.dell.com/support/index.aspx?c=uk&l=en&s=gen&~ck=pn

    • ECS (EliteGroup)
    http://www.ecs.com.tw/ECSWebSite/Sup...nuID=3&LanID=0

    • Fujitsu-Siemens
    http://www.fujitsu-siemens.co.uk/support/index.html

    • HP
    http://www.hp.com/country/us/en/welc...p.html#Support

    • IBM
    http://www.ibm.com/support/us/en/

    • Packard Bell (UK)
    http://support.packardbell.com/uk/

    • Sony
    http://www.vaio-link.com/flash/hub_cons.html

    • Toshiba
    http://eu.computers.toshiba-europe.c...ivers_bios.jsp

  32. #32
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    Default Re: Football Manager 2010 FAQ and Online Manual

    MAC

    MAC System requirements

    Minimum Spec: Intel Processor, OS X 10.5, Nvidia Geforce 7300 GT / ATI X1600 Radeon, 1GB System RAM, 4xDVD drive, 1024 x 768 32 Bit display, 2GB HD space, mouse, keyboard.
    Last edited by Neil Brock; 10-03-2010 at 16:18.

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    Default Re: Football Manager 2010 FAQ and Online Manual

    I am getting a permanent 'Procesing Please Wait' message when getting to the Start Screen:

    You need to disable iDisk. Navigate to System Preferences\MobileMe\iDisk and click "Stop". The game should now run correctly.
    Last edited by Neil Brock; 10-03-2010 at 15:58.

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    Default Re: Football Manager 2010 FAQ and Online Manual

    Applying Updates

    There are two methods available for updating Football Manager 2010.

    The first method is from the launch menu under Check for Updates:
    The second method is to download the patch from the Football Manager website:
    Once downloaded (default location Downloads) double click on the file and follow the on screen instructions for installing the update.
    On screen confirmation will be provided at the end of the installation.

    * Please note that Internet Connection is required.

  35. #35
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    Default Re: Football Manager 2010 FAQ and Online Manual

    Identifying update version

    To manually confirm that the update has been applied go to Preferences from the launch menu.

    The Football Manager version is displayed on the top section of the navigation bar which can be crossed referenced with the title of the download file

    If you are experiencing issues downloading or installing the patch please submit a support ticket for further assistance.


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    Default Re: Football Manager 2010 FAQ and Online Manual

    In-game Freezing / Crash to Desktop

    If you meet the requirements and have the latest Apple Updates installed try changing the resolution and graphical 3D settings in-game:

    Select Preferences from the launch menu:

    Select Display & Sound:

    From the Windows Settings section:

    Select Windowed from Display Mode.

    From the 3D Settings section:

    Uncheck Enable 3D Match Cameras:

    From the 3D Settings section uncheck the following:

      • Show Player Names
      • Show Stadiums
      • Show Sky
      • Show Crowd
      • Enable Weather Effects

    Click on Confirm:

    If it appears smoother or does not crash to desktop, go back into the Display & Sound settings and one at a time adjust the Display Mode while increasing the details from Graphical Detail under 3D Settings until you find a satisfactory playing level.

    If you are still experiencing problems please submit a ticket through the support section for further assistance and advice.

  37. #37
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    Default Re: Football Manager 2010 FAQ and Online Manual

    Where are my Save games stored?

    The saved files for Football Manager 2010 are stored in the following directory:

    Finder\Macintosh HD\Documents\Sports Interactive\Football Manager 2010\Games
    Last edited by Neil Brock; 10-03-2010 at 15:58.

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    Default Re: Football Manager 2010 FAQ and Online Manual

    How do I uninstall the game?

    To uninstall Football Manager 2010 on Apple Mac please follow the instructions outlined below:

    Basic Uninstall


    - Go to Finder
    - Go to Macintosh HD
    - Go to Application
    - Go to Sports Interactive
    - Go to Football Manager 2010
    - Go to Uninstall_Football Manager 2010
    - Double click on Uninstall Football Manager 2010

    Follow the on screen instructions.

    Upon completion restart your Apple Mac to complete the uninstall.

    Advanced Uninstall

    This uninstall guide assumes earlier editions of Football Manager were and are still installed such as Football Manager 2009

    If this is not the case please delete the Sports Interactive folder instead of the Football Manager 2010 folder as outlined in each individual step:


    1. Confirm that Football Manager has been removed from the Application folder:

    - Go to Finder
    - Go to Macintosh HD
    - Go to Application
    - Go to Sports Interactive
    - Go to Football Manager 2010
    - Delete all contents in this folder

    2. Remove from the Users section:

    - Go to Finder
    - Go to Macintosh HD
    - Go to Users
    - Go to Shared
    - Go to Sports Interactive
    - Go to Football Manager 2010
    - Delete all contents in this folder


    3. Remove from Documents save files:

    - Go to Documents
    - Go to Sports Interactive
    - Go to Football Manager 2010
    - Delete all contents in this folder

    * Save files are stored in the Game Folder located in Football Manager 2010 if you choose to create a backup.


    4. Remove from Preferences following the instructions below:

    - Go to Finder
    - Go to Macintosh HD
    - Go to Users
    - Go to yourhome (Shape of a house) folder
    - Go to Library
    - Go to Preferences
    - Go to Sports Interactive
    - Go to Football Manager 2010,
    - Delete all contents in this folder.


    5. Remove from Caches following the instructions below:

    - Go to Finder
    - Go to Macintosh HD
    - Go to Users
    - Go to yourhome (Shape of a house) folder
    - Go to Library
    - Go to Caches
    - Go to Sports Interactive
    - Go to Football Manager 2010,
    - Delete all contents in this folder.


    6. Remove from Logs following the instructions below:
    - Go to Finder
    - Go to Macintosh HD
    - Go to Users
    - Go to your home (Shape of a house) folder
    - Go to Library
    - Go to Logs
    - Go to Sports Interactive
    - Go to Football Manager 2010,
    - Delete all contents in this folder.

    Football Manager 2010 will now be removed from your Apple Mac.
    Last edited by Neil Brock; 10-03-2010 at 16:19.

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    Default Re: Football Manager 2010 FAQ and Online Manual

    Network games

    How to setup a network game


    The following guide provides instructions for creating a game with multiple players across a network.

    In order to create a network game allowing multiple players to play against one another, one member must act as the host.

    Creating a game (Host):

    To allow other players to connect, the host (the person creating the game) needs to follow the instructions outlined below:
    -Select Preferences

    -Select Network

    -Enter a name for Server Name

    * A password is optional
    -Select Run as Server

    -Click Confirm

    -Start a New Game
    -Create a new manager profile and select a team to manage

    -Click on Save As… to save your process


    Joining a game (Client)

    After the host has created a game, other players, referred to as clients, can attempt to join the network game.

    To join the network game the client/s will need to follow the instructions outlined below:


    - Select Join Network Game
    - Select Join Other Server


    This step requires the IP Address of the host.

    To identify the IP Address of a computer follow the instructions below:

    Windows PC:

    ·Click the Start menu

    ·Select Programs

    ·Select Accessories

    ·Select Command Prompt

    ·Type ipconfig

    ·Press Enter

    Apple Macintosh:

    ·Click on System Preferences

    ·Select Network

    ·Select active connection
    - Enter the IP Address of Host
    - Click Ok
    - Once connected you will be prompted to add a manager profile:
    - Click on FM
    - Select Add New Manager
    - Create a new manager profile and select a team to manage

    The network game should now be established which can be confirmed by viewing the staff page from the information section for the club managed either by the host or client.
    Last edited by Neil Brock; 10-03-2010 at 16:18.

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