David Kempshall

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About David Kempshall

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    <b>Ex-SI</b>

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    London
  1. Thanks. Sorry it's not worked. Unfortunately I need to get somebody from our QA team to investigate this so will raise this thread, but it might not get dealt with over the weekend.
  2. Try deleting your preferences - http://www.footballmanager.com/faq/?game=38&id=218 Then delete your cache - http://www.footballmanager.com/faq/?game=38&id=217 Once that's done, reverify your cache and try the game again - http://www.footballmanager.com/faq/?game=38&id=221 Then try changing your rendering mode from GPU to Software as shown here - http://www.footballmanager.com/faq/?game=38&id=246 If that STILL doesn't work, please post your dxdiag and let us know if you have any kind of anti-virus installed, and if so what type. Dxdiag details here - http://www.footballmanager.com/faq/?game=38&id=220 Let me know how you get on, thanks.
  3. Hi jcreed, can I get some more details from you. 1. Your new machine and it's specifications. 2. Any anti-virus software you might have on the machine.
  4. It could have been the files, but clearly not based on you deleting everything. This is a new issue to me, unfortunately I'm going to have to escalate to our QA team, who will likely need some more details from you and possibly need you to submit some files. It will mean this won't get picked up until tomorrow, but there should be the right people able to look at it. Apologies I couldn't help get it fixed.
  5. There are lots of options, so just delete FM and reinstall. Hopefully this'll fix the issue, but otherwise we can look at other solutions. There is a small chance that the issue is being caused by the unofficial download file, so we may need you to send that along with your saved game, but let's try this first.
  6. Yes, perform a full uninstall. Details on how to do that here - http://www.footballmanager.com/faq/?game=38&id=219 Make a back-up of your saved game folder before doing this and remember the location so you can just drop that back in afterwards.
  7. Yes, please delete the other files, but not the one that contains the team you're playing with.
  8. These are files have been created unofficially, so may be causing the problem. Did the problem happen prior to downloading these? If not, then delete the unofficial folders and run the game and see if it helps.
  9. Hi Amoz, when you say you downloaded some DB files can you please give me full details of what and where they are saved?
  10. Hi, Can you please give me as much detail as possible about your brother's machine? Mac, operating system, graphic card specs and whether he's running anti-virus software?
  11. Excuse me. We're working on shifts over the holiday period, with today being my first shift, so I'm getting up to speed, but was trying to help. If it's a known bug and has been reported then we'll be dealing with asap.
  12. Thanks, we'll look at it.
  13. Where did you buy the game from Isaac?
  14. Hi there, can you please explain a little more on the bug? Is this reported in the bugs forum?
  15. As Kojak123 mentioned it's a known bug and reported in the bugs forum, so we are working on it.