[Help: Joining Online Game...]

1 minute ago, John Kendall-Torry said:

Hi @RIGBON3

That is excellent news! Glad its now working for your friend. Hopefully this fixes it for everyone.

Thanks 

Thanks for all the help!

[Help: Joining Online Game...]

2 minutes ago, John Kendall-Torry said:

Hi all

We just got some feedback back from epic and they have asked if you have tried this.

"Can we recommend the users check their system clocks and make sure they are set correctly? There's a known p2p connection issue if the system time is significantly off (multiple hours wrong)"

 

So what they are asking here is to make sure the time zone is set correctly on all the machines being used. Please let us know if this has worked at all?

 

Thanks 

This worked actually didn't realize my friends time zone was off and now we are on the same he can join

[Help: Joining Online Game...]

Alright thanks,

You too

[Help: Joining Online Game...]

On 05/02/2021 at 18:20, louismcleodconnor said:

Thanks for giving this issue the run-around, @John Kendall-Torry.

I'll give them a contact over the weekend - hopefully they can sort the issue out and don't send me round in circles 

Have a great weekend! I will update here as soon as I find out more.

Anything on this?

[Help: Joining Online Game...]

8 hours ago, louismcleodconnor said:

Hey @RIGBON3,

Sorry to hear you're struggling like we are! Just to help Support out, can you confirm whether you are playing on Windows or Mac and through either Steam or Epic Games? In your experience, has this this issue suddenly appeared? (i.e. were you playing fine with friends until recently or is this what you have encountered on your first online play attempt). Lastly, have you owned any previous versions of FM and encountered any problems with matchmaking in the past?

@John Kendall-Torry, when looking at local Firewall permissions on the device encountering errors - rules for FM 2021 had not been automatically generated, whereas this was the case in previous versions of the game and also for my friend who can connect. Having turned off Firewalls completely to no avail this is unlikely to be causing the problem - but may lead to finding the causal bug in online matchmaking? I know it's a really tricky one but our save has come to almost a complete halt since this hurdle has appeared 

I still stand by a Steam fault, but you will know a lot more than me!

Both on windows and both through Steam. We played online in FM20 and ever since he bought FM21 we haven't been able to play online.

[Help: Joining Online Game...]

13 hours ago, louismcleodconnor said:

Hey @John Kendall-Torry,

Sorry it has taken me a while to get back to you. No luck with that I am afraid - likewise the new Network Adapter and a borrowed WiFi Extender yielded no results. We're going to set up a fresh Virtual Machine and give it a go, but it's obviously not ideal! There must be a really, really tiny troublesome preference, setting or application affecting this. My bets are it's on Steam's side... the client perhaps - but I cannot find a fix for the life of me.

Having the exact same issue here.