James Buchanan

SI QA Staff
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About James Buchanan

  • Rank
    QA Testing Team

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  • Favourite Team
    Liverpool

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  • Currently Managing
    Inter
  1. need more info

    We're glad to hear its now working. James
  2. Are you running on Windows 10 and recently had an update? James
  3. Hello Joao, Yes please upload your save game with the problematic inbox item present and we will take a closer look. Cheers, James
  4. info provided

    Hello Callum, Is it crashing with a crash dump? Can you have a look at the attached instructions and follow the steps please. We'd also advice clearing your cache and preferences following the badge pack. Cheers, James
  5. Hello, Thanks for the info. Can you try the following steps: Check your graphics drivers are up to date Check your DirectX and Net Framework are up to date Get back to us if this helps or not. If it doesn't can you upload your save game to our FTP before it crashes? James
  6. Hello cwc1, This may be due to some changes with the Windows 10 update. Can you try the following steps: Check your graphics drivers are up to date Check your DirectX and Net Framework are up to date Cheers, James
  7. Have you tried clearing your cache and preferences? James
  8. Morning ibocool, Is a crash dump file created in the crash dumps folder that you can attach to this thread? James
  9. info provided

    Yes that should remove them
  10. Hi cwc1, Are you on Windows 10 and downloaded the latest update in the last few days? James
  11. info provided

    Hi Callum, Does it still crash if you remove the badge pack? James
  12. Hello, Have you just downloaded the latest Windows 10 update? James
  13. Thanks for the info and the save, we've been able to reproduce the issue and will begin to review it. Sadly we're unable to offer a timeline of when the issue may be fixed. Cheers, James
  14. resolved

    Glad to hear, will set this to resolved. James
  15. Good Afternoon, Thanks for the prompt save game. We've been able to reproduce the issue so will now review it. However it is unlikely there will be a further hotfix for FM17. Cheers, James