James Buchanan

SI QA Staff
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About James Buchanan

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    QA Testing Team

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  1. Hi Guys, Thanks for posting, we're aware of the issue and are currently reviewing it. Cheers, James
  2. Hello, Thanks for your help, we'll review the problem now. James
  3. Morning, Can you send us further details about your split view setup, what info you view on what panel etc, so we can try to match your setup as closely as possible please? Cheers, James
  4. reviewed

    Hello, We've passed the save game onto our Dev team to take a closer look, we'll keep you updated when we know more. Cheers, James
  5. reviewed

    Thanks for the saves. We're able to read all the inbox items and continue but several messages that come from news sources are blank, is there anything that may have caused this? Cheers, James
  6. info requested

    Hi Shido, Is this an FMT issue? Let us know what operating system you're using and we'll move this to the correct section. Cheers, James
  7. reviewed

    Are you able to upload a save game where you have unread messages to our FTP so we can take a closer look? Cheers, James
  8. reviewed

    Hello, Can you try clearing your cache and preferences? Does this happen for all save games you create? James
  9. reviewed

    Good Morning, We can see you're using custom graphics, does the issue occur if you remove them? James
  10. Thanks for letting us know Paul! James
  11. Its no worries at all, it can't be helped its random but it does make it more difficult for us to fix so it may take a while to diagnose. We'll load your save and have a click around and try to reproduce the issue. Cheers, James
  12. Hi Nickz, Can you follow the steps suggested here: Let us know if this solves the issue,
  13. info requested

    Hi Maku, This appears to be an issue with a Windows 10 update not the game itself, we're collecting information from affected users to find a solution so a degree of patience will be required. One user found that using a third party tool MSI afterburner solved the issue for them. Are you also using antivirus software? James
  14. info requested

    Hi Tahir, Take a look here and see if you have tried all these steps: James
  15. Thanks a lot, it will help us get to the bottom of the issue. Upload it when you can and we'll have a look. Cheers, James