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  • warnings-and-error message


    bendisney
    • Public Status: Resolved Files Uploaded: None
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    On starting FM23 Beta I am getting an error message come up which immediately shuts down the game. The error message has been attached.

    I have checked the integrity of the game files on steam, and it is all ok. I also have uninstalled and reinstalled the game with no luck. It always produces the same error message.

    IMG_2291.jpg

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    • SI Staff

    Have you tried working through the steps in our troubleshooting guide too @bendisney? It's available here:

    There's a number of options in there so I'd suggest taking a look at a few which are closest to what you're getting. Following on from that if there's still no resolution we likely would need your dxdiag file.

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    • Administrators

    Does definitely read like an issue related to a corrupted install. 

    Worth deleting cache and preferences first - https://support.sega.com/hc/en-gb/articles/9997644231185

    If that doesn't help, then it may be the game is having issues downloading the data correctly and most likely cause for that would be anti-virus interference. To try and address that worth reading as described here - https://support.sega.com/hc/en-gb/articles/9997322566545

    Let us know how you get on with the above. Thanks.  

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    Have seen a very similar issue - fixed through deleting cache and preferences. Appears to be related to changing the User Data Location, as has appeared twice after attempting that without changing any other preferences (resolved both times by deleting cache and preferences) and works ok when not attempted.

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    15 minutes ago, Neil Brock said:

    Does definitely read like an issue related to a corrupted install. 

    Worth deleting cache and preferences first - https://support.sega.com/hc/en-gb/articles/9997644231185

    If that doesn't help, then it may be the game is having issues downloading the data correctly and most likely cause for that would be anti-virus interference. To try and address that worth reading as described here - https://support.sega.com/hc/en-gb/articles/9997322566545

    Let us know how you get on with the above. Thanks.  

    I tried both of these. The Football Manager 2023 sub-folder in the Sports Interactive folder does not have a cache or preference folder. I removed all the others but same issue arose.

    As for the anti-virus, I checked and they are both on the exemption list and again same issue.

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    • Administrators

    What AV do you have? We have seen some particularly invasive AV's interfere even with that setup, which is why we have the detailed additional steps in the guide linked above. 

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    5 minutes ago, Neil Brock said:

    What AV do you have? We have seen some particularly invasive AV's interfere even with that setup, which is why we have the detailed additional steps in the guide linked above. 

    Sorry I misunderstood the earlier instruction of yours. I have fixed it. Moving the preferences and cache worked. My bad. Thank you very much for your help.

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    • SI Staff

    Thank you for coming back to us and letting us know that this is now resolved. I've made this visible again as its always handy to have this information available for other people who may need some help on this front too.

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