Achievements resetting after quiting game

Hi, can you please send us your save file, thank you.

 

2 hours ago, Zachary Whyte said:

Hi, can you please send us your save file, thank you.

 

Uploaded, save file's name is: FC Barcelona seasson 30 

Thank you. We will investigate further.  

On 21/03/2023 at 19:23, Zachary Whyte said:

Thank you. We will investigate further.  

Hi Zach, any chance of finding out where did problem was? 

On 21/03/2023 at 19:23, Zachary Whyte said:

Thank you. We will investigate further.  

Hi again. 
May I ask have you found what caused this issues of achievements not tracking progress? I've got Game Pass only to play FM23 and it's been over a month of it wasted by not playing and waiting. 

Hello, can we make sure you are using a manager made on the same account.

For example, if you imported a save from someone else, these achievements won't unlock, it has to be a manager you created.

3 hours ago, Zachary Whyte said:

Hello, can we make sure you are using a manager made on the same account.

For example, if you imported a save from someone else, these achievements won't unlock, it has to be a manager you created.

Yes, it is save from my own account. I'm playing on the same account on which Game Pass is activated and game downloaded. 
Why would I waste hundreds of hours trying to 100% playing on/from someone else save...? 

Btw, I normally unlock many other achievements for the game (here's my achievement list for the game from Exophase - https://www.exophase.com/game/football-manager-2023-xbox/achievements/#560796), besides these that kept reseting. 
I've platinum'd the game on PS5, I've almost 100% on Xbox One, no issues on consoles. 

Thank you for the information.

Could you please send us your achievement info file, which can be located:

C:\Users\Username\AppData\Local\Sports Interactive\Football Manager 2023\Logs

We've investigated your save and see something called 'save 1' in your 'Database Changes' is this a custom database per chance?

Could you please remove this file and start a new save and try to unlock an achievement. Our internal testing shows no issues with trying to unlock the achievements you mentioned above.

 

On 09/05/2023 at 18:59, Zachary Whyte said:

Thank you for the information.

Could you please send us your achievement info file, which can be located:

C:\Users\Username\AppData\Local\Sports Interactive\Football Manager 2023\Logs

We've investigated your save and see something called 'save 1' in your 'Database Changes' is this a custom database per chance?

Could you please remove this file and start a new save and try to unlock an achievement. Our internal testing shows no issues with trying to unlock the achievements you mentioned above.

 

Hi.

I've looked everywhere for that log you've mentioned, but couldn't find it anywhere. Not even having AppData folder (I'm using this PC mainly for work thus not many software besides basics and office installed). 

Also, completely deleted everything on my PC regarding FM23, re-downloaded the game, played on a fresh save completely vanilla, no mods whatsoever. didn't even used the in-game editor. 
Still no achievements, still resetting after I close the game. 

Edited May 28, 2023 by Icek

Hi. 
Would it be possible to resolve the issue somehow before the game is removed from Game Pass please?
For months I was not able to unlock a single achievement, and although I enjoyed playing the game the whole time, I would not like to must buy it before it is removed just so I can eventually unlock achievements one day. I've already been paying Game Pass just for this game. 

Hi @Icek

Unfortunately there isn't much we can do. You are the only person who is seemingly encountering this problem.

Nobody in our internal testing or wider userbase is having issues unlocking these achievements.

We'll take another look at your save file (if you'd like to upload a more recent one that couldn't hurt)

However, we have no more updates scheduled for FM23.