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  • Interface not working


    ian hart
    • Public Status: Need More Info Screenshot: Files Uploaded: Screenshot
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    I cannot access navigation bar or actions on any players. I can't access in game settings menus. I've tried resetting my Xbox and still nothing. I can't access store, leaderboard etc.. please help 

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    • SI Staff

    Hello, @ian hart

    Could we ask you to try the following steps:

    1. Navigate to Preferences -> Interface
    2. Select "Calibrate" (The second option on the list titled "Screen Calibration")
    3. Increase the screen size to the maximum possible value
    4. Navigate back to the Preferences -> Interface Screen
    5. Switch "Interface scaling" between Smaller and Larger

    Hopefully this will sort the issue.

    If it doesn't, could we ask you to provide additional pictures of the calibration settings along with what they are experiencing after they have made these changes.

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    Hi.

    Nothing happened at all other than not being able to see the full screen. Reverted back and retried it but still navigation and action buttons don't work. I've even clicked it to cursor mode and nothing.  Button remapping doesn't work either. 

    There's not really any pictures I can take to show you anything of use other than the highlighted words are the only the options available in the picture I've already sent.

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    • SI Staff

    Hello, two other options we could offer at the moment would be to ask:

    1. If changing your TV/Screens picture settings helps

    2. If switching to a different TV/Screen still has the same issues

    Adding to this, could we also get some more screenshot just to help us as much as possible understand the issue.

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