Unable to change skin tone

If possible, could we perhaps get a video of your issue to see it a bit clearer? We have something similar logged, but curious if yours is the same. 

Hi Kyle - sorry for the slow reply. It looks like the issue was with the quality of the photo my camera took to generate my avatar. The avatar creator seems to take the skin tone generated as 'unchangeable', and in my case the photo/lighting was a bit off. I managed to work around it by taking a better picture, although it would be good to be able to modify the skin tone in those circumstances.

Not a problem - thanks for getting back to us. I'll pass over your comments to the Art team if it comes up again.