isotonic_uk Posted May 10, 2016 Share Posted May 10, 2016 Hi All I have an android phone and use ES File explorer to regularly clear cache and not required data from the phone to ensue it has sufficient space, however I think this has issues with FMH2016 and since I have done this I not longer able to access the game. It says you need to redownload the player data but when I try this I am getting an error which says "An error occured while trying to download the data, please check your connection and indicate if you wish to try again". When looking at the file structure I noticed the game.cfg and save games were still available in the file system so I backed these up and uninstalled the game from Play store, removed any fmh related files from the phone and installed it fresh like it was a new device, it downloaded the app ok from playstore but I am getting the same error when it is trying to download the files. Wifi is working so I now have a connection to download the file. Does anyone know what this could be? I had this problem some time ago and the only way to fix it was to completely reset my phone so it wiped all data and then install from fresh FMH2016 from playstore, then it worked ok. I really dont want to do this again though as it means I need restore all the rest of my apps and games which takes some time. Appreciate any responses! Thanks Link to post Share on other sites More sharing options...
isotonic_uk Posted May 10, 2016 Author Share Posted May 10, 2016 Sorry just realized I put this in wrong forum, can this be moved into technical mobile forum please Mods? Link to post Share on other sites More sharing options...
SI Staff Alari Naylor Posted May 10, 2016 SI Staff Share Posted May 10, 2016 Can you please try to wipe the phone's cache partition via the recovery? Link to post Share on other sites More sharing options...
isotonic_uk Posted May 10, 2016 Author Share Posted May 10, 2016 Hi Alari Should I uninstall FMH2016 first or can i do it with it installed? Link to post Share on other sites More sharing options...
SI Staff Alari Naylor Posted May 10, 2016 SI Staff Share Posted May 10, 2016 Hi AlariShould I uninstall FMH2016 first or can i do it with it installed? Try with it installed. I'm a bit puzzled about this though and my first guess is that ES File Explorer could be breaking something permissions-related. Link to post Share on other sites More sharing options...
isotonic_uk Posted May 11, 2016 Author Share Posted May 11, 2016 Hi Alari I have tried your suggestion however it unfortunately didn't help To summarise this is what I did: 1. Whilst game was installed, rebooted into recovery and deleted cache data and dalvik cache. 2. Restarted phone back up, and started fmh2016 and got the confirm data download screen but when trying to download player pictures got the error again. 3. Uninstalled fmh2016, rebooted phone again into recovery, did the deletion of cache data and dalvik cache. 4. rebooted phone again, installed fmh2016 fresh from playstore but same problem. The game is installed on the default internal memory, I have tried to move it to the external SD card but have the same issue. In fact I always had issues moving FMH2016 to external SD card and get the same error I am getting now. Are there some files relating to fmh2016 which I am not aware off which could be preventing re-installation? Appreciate any help on this. Thanks Link to post Share on other sites More sharing options...
SI Staff Alari Naylor Posted May 11, 2016 SI Staff Share Posted May 11, 2016 All the files should be removed when uninstalling the game unless ES File Explorer has left some sort of handle open. Where did you see the saves and game cfg remaining in the file structure, please? Link to post Share on other sites More sharing options...
isotonic_uk Posted May 11, 2016 Author Share Posted May 11, 2016 Hi They were under the following folder structure .external.com.sigames.fmh2016\files\com.sigames.fmh2016\save_games Link to post Share on other sites More sharing options...
SI Staff Alari Naylor Posted May 11, 2016 SI Staff Share Posted May 11, 2016 Just to confirm, the game was installed on the external SD card? Link to post Share on other sites More sharing options...
isotonic_uk Posted May 16, 2016 Author Share Posted May 16, 2016 Hi No the game was installed on the internal card. I have always had issues moving to external SD card. I can move the files however once I start the game up it asks to redownload the data files and I get the same error message that I am unable to download it. I have since done a full reset and restore and its working fine now but it would be good to understand why this problem happens. As I backup my phone and data daily I am happy to be a guinea pig and test if you guys have any suggestions on why this might be happening. Having a root cause could help others. Let me know what you think? Link to post Share on other sites More sharing options...
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