[Fm 2021 unplayable and steam refusing refund]

seems like no one can come back to me with any kind of answer.. any chance you can pass this to someone you think can help

[Fm 2021 unplayable and steam refusing refund]

that just takes me back to the support ticket form.. ive done that plenty of times.. still not getting any idea how to proceed with this issu

[Fm 2021 unplayable and steam refusing refund]

here is some crash dumps - if you need any other info let me know

6b9c784d-645a-417c-a871-56fc549c9551.dmp

[Fm 2021 unplayable and steam refusing refund]

Andy Caley jack1980reacher@gmail.com   Hi guys this is the original e mail  sent - still dont seem to be getting anywhere   any suggestions welcome Thu, Apr 1, 9:39 AM (1 day ago) to reception Hi guys Ive been having terrible problems with this game.... let me explain: The game was purchased via steam along with the data editior. Almost immediately the game began crashing very frequently... I attempted to update drivers etc by myself( thus taking me over the two hour steam refund limit). After lots of trying i gave up and paid to have my drivers updated professionally... problem solved i thought.. Unfortunately not - game still crashing.. I then contacted sega who told me that my drivers were still 2015 and that there were updates i needed. i got back on to the guys who had updated the machine for me. they told me that 2015 drivers were latest they could find. I contacted Intel who said that they had up to date drivers. I said great - intall them for me please. After much messing about i was told that acer would not actually let intel install their drivers - they were being blocked. I contacted acer and was told that yes the latest drivers they had were 2015. This has all been so frustratng when all i wanted to do is play the latest version of a game i love.. I am now left with a game so broken that its unplayable.. I have tried to request a refund from steam which keeps getting rejected.. I have asked for a contact number to explain the situation - nothing has been sent. just a standard sorry your over the time limit response.. I feel very badly treated by steam over this. I dunno if there is any help you guys can give to get the game running. if so that would be great, howerer it seems like its not possible.. I am now left with an unplayable game and am £ 45.00 out of pocket.. I would be grateful if you can help thanks Andy Andy Caley jack1980reacher@gmail.com Thu, Apr 1, 11:57 PM (21 hours ago) to reception p.s best thing is looks like they totally ignoring me now.. seems like they blocked my requests