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I am having the Application error while at the loading screen for FM2020. Tried all the method including running FM.exe as Administrator, running in maximum windowed, deleting cache and preferences and removing user data folder - it is still crashing. I am attaching the crash dump for your further action.

I am running latest windows and drivers.

FM 2020 v20.4.1.1363262 (2020.06.26 10.48.56).dmp

Edited by isr25

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Hi isr25, hope you are well.

I was also getting an application error during start-up of the game since Saturday 27th June. I last successfully played the game on 23rd June. I have managed to fix my error and have outlined what I did with the hope it may resolve your issue also.

My issue seems to have been to do with 1 or more xml files either being corrupted or holding data the game doesn’t like during loading. The files causing it (for me anyway) were in my ‘C:\Users\<USERNAME>\AppData\Local\Sports Interactive\Football Manager 2020\Preferences\version 3’ folder.

Create a folder on your C drive (can be anywhere, this was just convenient for me) called ‘FM crash’.

Within your FM Crash folder create 2 folders – one called ‘Working’ and another called ‘Not Working’.

Browse to your ‘C:\Users\<USERNAME>\AppData\Local\Sports Interactive\’ folder.

MOVE the ‘Football Manager 2020’ folder to your ‘C:\FM crash\Not Working’ folder. (Move folder, don’t copy)

Run Football Manager 2020 and the game should run ok (if it doesn’t work you may have a different issue than myself) but you’ll arrive at the initial preferences screens where you are must complete your player name / accept EULA / Targeted or non-targeted Advertising Boards and Age etc. Complete this and continue until you get to the main game screen where you would load your game / start a career game. At this stage the start-up screen will show a default avatar representation of your player. Quit out of Football Manager 2020 at this stage.

Browse to your ‘C:\Users\<USERNAME>\AppData\Local\Sports Interactive\’ folder.

This should have been repopulated with early game default files.

COPY the ‘Football Manager 2020’ folder to your ‘C:\FM crash\Working’ folder. (Copy folder, don’t move).

COPY every folder EXCEPT ‘Preferences’ from ‘C:\FM crash\Not Working\Football Manager 2020’ folder to your ‘C:\Users\<USERNAME>\AppData\Local\Sports Interactive\Football Manager 2020’ folder overwriting any files that already exist.

Start Football Manager 2020 again and make sure the game loads without crashing. If the game loads OK then close the game down and you are ready to proceed to more or less the final stage. If the game doesn’t load ok at this stage you may have a different issue than myself.

The final stage can be a trial and error stage.

Browse to your ‘C:\FM crash\Not Working\Football Manager 2020\Preferences\version 3’ folder and sort the xml files by date modified so the most recently changed files appear at the top of your File Explorer session.

On my game I last played on the 23rd/24th of June and when I loaded up the game on the 27th of June, I started getting the application error during start-up. I did make some changes to a couple of views that I had set up for my user defined squad selection screens and one or two others.

I copied all my xml files from ‘C:\FM crash\Not Working\Football Manager 2020\Preferences\version 3’ folder EXCEPT the files changed on 23rd of June (my most recent changes) back into my ‘C:\Users\<USERNAME>\AppData\Local\Sports Interactive\Football Manager 2020\Preferences\version 3’ folder overwriting any existing files.

Start Football Manager 2020 again and make sure the game loads without crashing. If the game loads OK then close the game down. If the game doesn’t load then you may have to repeat the process but this time only copy XML files up to (but not including) your 2nd most recent date of change – this is what I meant by trial and error.

Assuming the game is still successfully loading up for you then go back to your ‘C:\FM crash\Not Working\Football Manager 2020\Preferences\version 3’ folder and copy the Profile0.xml (and any other Profile xmls – they should be numbered sequentially i.e. Profile1.xml) back into ‘C:\Users\<USERNAME>\AppData\Local\Sports Interactive\Football Manager 2020\Preferences\version 3’ folder overwriting any existing files.

If the game successfully loads then forget your most recent changes and get back to playing or try re-creating the changes again in game yourself if you like – I chose not to do this. If the game doesn’t load up successfully, but did up to the previous point then you also have an issue with the Profile xml files (or one of them – perhaps trial and error with these files – I never had a problem with my profile files, I replaced them with my old ones and the game still loaded up for me.

After completing the process outlined myself, I successfully loaded up the game, played a couple of game days, played a match then played another couple of game days, saved the game, quit the game and then started Football Manager again and everything seemed fine. Good luck – hope this work for you.

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Hi Grokaer,

Unfortunately, even if I remove/rename the entire folder and starting up afresh, it would not load and crash at the loading screen. In fact, I just bought the FM2020 new this summer sales on Steam, and did not have any save files loaded. So my case is different from yours - great job getting your game to work again.

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Isr, can you attach me your dxdiag file please, and have a look at this crash troubleshooting thread to see if there are any methods you have yet to try. Really sorry you've got these issues after just buying our game!

 

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3 hours ago, Kyle Brown said:

Isr, can you attach me your dxdiag file please, and have a look at this crash troubleshooting thread to see if there are any methods you have yet to try. Really sorry you've got these issues after just buying our game!

 

Hi there Kyle - no worries. Just FYI, my FM2018 is also exhibiting the same problem. Already tried Stage 1 - Stage 4, and I created this thread as I am now in Stage 5 of the troubleshooting steps unfortunately. Attached is the DxDiag as requested. Hope it helps

DxDiag.txt

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10 hours ago, isr25 said:

Hi Grokaer,

Unfortunately, even if I remove/rename the entire folder and starting up afresh, it would not load and crash at the loading screen. In fact, I just bought the FM2020 new this summer sales on Steam, and did not have any save files loaded. So my case is different from yours - great job getting your game to work again.

Sorry to hear that isr25, really hope you get your game working again soon, take care

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Can I double check whether you have any custom add-ons installed? If so, could you remove them entirely from the Sports Interactive folder?

The fact that it's crashing before the save begins hints at a machine issue, but as far as I can see your graphics drivers seem fine. 

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2 hours ago, Kyle Brown said:

Can I double check whether you have any custom add-ons installed? If so, could you remove them entirely from the Sports Interactive folder?

The fact that it's crashing before the save begins hints at a machine issue, but as far as I can see your graphics drivers seem fine. 

Hi, I don't have any custom add-ons installed - but I bought the IGE though through FM2020 Steam.

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Have you used the editor, did you change any files? 

Sorry I'm still asking questions at this stage, normally I've got a clearer idea by now.

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