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Obi-Wan

Steam Cloud saves missing on new computer

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In short, i've built a new computer during x-mas/new years, and my steam cloud saves are not available on the new computer. Since Steam Cloud saves work on other games i have, it's probably related to something FM2020 does differently with some config-files somewhere.

Problem described in more detail here: 

https://steamcommunity.com/app/1100600/discussions/0/2673382867117555365/

 

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Hi, as I can see from your link, someone is in touch with you already on the Steam forum and Sega support. We think it is best to stay on a single channel so you won't get duplicated troubleshoots. I have spoken to Neil and he is in process of chasing it up with Sega support.

One thing we would suggest you try out is to save start a new random save on the old machine and see if it sync up on the new one and vice versa.

Thanks.

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Hi Jimmy!

I tried your suggestion of starting a new game, and make a new Cloud save-game on the Old PC.

I then shut down old PC, and started FM2020 on new PC. Again i got the Steam - Warning Steam was unable to sync your files for Football Manager 2020 with the Steam Cloud, but i hit Play.

Once in the game, clicking Load, and then Cloud, i could see that one new savegame. Nothing else.

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And now it seems all my old cloud save games are probably gone, because in the Properties of the game, it now says "128.05MB stored / 825.63 MB available", instead of the "814.35MB stored / 139.32 MB available" it used to say.....

 

Also when starting FM2020 again on new pc, it still complains that it is unable to sync...

Edited by Obi-Wan

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Can you still load all of the cloud saves from your old PC?

Did you give Steam sometime to sync up after you've shut down FM20 or did you shut down Steam straight after FM20?

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It was given a couple of minutes maybe, so not alot of time.

And luckily i did see all the saves when i logged on to old PC. So loaded a save, then saved it with a new savename, and quit FM2020, left steam on for an hour. Then turned off old computer.

Also, checking properties on new PC, it now shows more data stored (like it does on old computer).

But i still get the message that it could not sync. So this time i have not started FM2020 (because of the warning that it could end up deleting my saves).

It would not be a complete disaster, since i've also backed the important game up locally, but still, it's really annoying not having sync working, because i want to be able to play from different computers.

 

 

 

Edited by Obi-Wan

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Sorry about this, but it sounds like an issue from Steam more than SI, would suggest you to contact them and see what suggestion they offer you. 

Thank you.

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What files/locations does FM2020 store any kind of info in ? 

I'm thinking that one option i could try would be to completely remove FM2020, and uninstall steam, reboot, and then reinstall Steam and FM2020, and see if that fixes it.

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If you want to do a complete uninstallation of FM20 please delete the following folders:

First up, uninstall - so manually remove everything from these locations (would suggest backing up any saves first):

C:\Program Files (x86)\Steam\steamapps\common\Football Manager 2020 - you can remove this completely without issue
C:\Users\Your Windows Username\AppData\Local\Sports Interactive\Football Manager 2020 - if you have any saves in your cloud -> games folder back these up first
C:\Users\Your Windows Username\Documents\Sports Interactive\Football Manager 2020 - again backup any files in your games folder

Once these are all gone, uninstall and reinstall Steam as instructed here (pay particular attention to how to backup any other games if you have them installed via Steam via the 'Important!; section) - https://support.steampowered.com/kb_article.php?ref=9609-OBMP-2526

Let us know how you get on. Thanks. 

 

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Just tried the following on the new PC:

- Cut/Move the 3 folders mentioned above (and saved them somewhere else)

- Uninstalled Steam

- Installed Steam

- Installed FM 2020

And i still get the following Error: 

FM2020-Cloudsave-Bug.jpg

 

I find this quite strange, since this happens the moment i try to start FM2020, and since it's freshly installed, how could the files be in sync ? 

I should be offered an option to download/sync the files, so it could download the save-files needed from the Cloud.

Edited by Obi-Wan

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I am guessing that the ..\Steam\userdata\<usernumber>\1100600\ might have something to do with this.

In that folder, i can see a "remotecache.vdf" file, and if i open that file in notepad, i see a list of my Cloud save-games. As an example i've added a section of the file. It seems each savegame has a section.

Also, i notice that only the new save created on the old PC seems to have valid values. The other sections (which are my other cloud saves) have "weird" values.

"1100600"
{
    "Sports Interactive/Football Manager 2020/cloud/games/savegamename.fm"
    {
        "root"        "3"
        "size"        "134265163"
        "localtime"        "1579196546"
        "time"        "1579196548"
        "remotetime"        "1579196548"
        "sha"        "String of numbers and letters"
        "syncstate"        "1"
        "persiststate"        "0"
        "platformstosync2"        "-1"
    }

 

"Sports Interactive/Football Manager 2020/cloud/games/missingsavegamename.fm"
    {
        "root"        "3"
        "size"        "0"
        "localtime"        "0"
        "time"        "0"
        "remotetime"        "0"
        "sha"        "0000000000000000000000000000000000000000"
        "syncstate"        "2"
        "persiststate"        "0"
        "platformstosync2"        "-1"
    }

Edited by Obi-Wan

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However, if i check the %appdata%\Local\Sports Interactive\Football Manager 2020\cloud\games\ folder, it only contains one savegame, the one i created when you asked me to try and make a new save on the Old PC.

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Also, if i compare the "remotecache.vdf" file from my old PC (from a backup i did a couple of weeks ago) that file contains the same entries, but they are populated with information like the first entry on the new PC.

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2 hours ago, Jimmy Wong said:

Okay - can you try this on both your computer, please?

https://appuals.com/fix-steam-unable-sync-files/

 

Have tried the following on the New Computer. On the old computer everything works, so i do not entirely see why i should try these ?

 

Solution: 
1: Servers are not down
2: Do not have a ClientRegistry.blob file.
3: This was done on new PC when steam was uninstalled / reinstalled.
4: This has been tried, and reinstall of Steam also re-downloaded everything
5: Tried safe mode with networking. No change, same error message
6: Have tried, had no effect
7: Freshly installed PC, dont think i have any P2P programs installed
8: Uninstalled & Reinstalled Steam

Edited by Obi-Wan

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Any chance Sports Interactive / Sega could have a talk with Steam ?  Because every other game i have used cloud-saves on Steam works perfectly fine. This is the only game with issues.

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Can you make sure that you have enable Steam Cloud for FM20, please?

1. Right click on FM20 in the Steam Library

2. Click on Updates

3. Tick the "Enable Steam Cloud synchronization for Football Manager 2020"

If you go to the remote storage page can you see your save game? - https://store.steampowered.com/account/remotestorage

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Yes, Steam Cloud is enabled (as i have previously stated)

And yes, i can see my savegames through that link.

 

 

Edited by Obi-Wan

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If the latest save game is on this Steam remote storage this mean the save was uploaded successfully and the issue is on your new computer.

Can you tried setting up a new Windows account and install Steam on the new account and see if it works, please?

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That sounds strange considering it's the same username as on the old computer, but sure, i can try that tomorrow i guess.

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I have now tested on a brand new laptop, with a username that does not contain any special or regional characters, and a fresh install of Steam.

And i get the same error/warning. 

So i think we can safely say/conclude that there is nothing wrong with my new computer. This is a FM2020 and/or Steam issue.

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Does this issue still occur after updating to 20.2.4, which we just released?

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On 05/02/2020 at 15:43, Kyle Brown said:

Does this issue still occur after updating to 20.2.4, which we just released?

Hi Kyle!

I do not know (yet). I may be able to test some more this weekend. May i ask what/if you've done any changes that you think might affect this issue ?

 

What i have found out however after scouring through logfiles, is that back in december (on old/original pc, around 15'th) it seems my FM2020 savefiles went above a quota in steam-cloud, and i have some error-messages in the steam Cloud-logfiles. I have since deleted all savegames on steam-cloud except 2, so i should know be well under the quota. However i still see the "remotecache.vdf" file refer to 4 different savegames, and since only 2 of those exists, it seems to timeout on the others, which is causing issues. If i manually copy the 2 files that actually exists to the %appdata%\local\Sports Interactive\Football Manager 2020\Cloud\Games\ folder, Steam does not throw an error message, However, if i then make changes it does not seem to sync as it should, and it throws warnings until i manually copy files again to sync the files between computers. 

So my plan for this weekend is as follows: 

1) Uninstall FM2020 on every computer except the new one

2) Remove all local SI/FM2020 files on every computer except the new one.

3) On the new computer, turn off Steam Cloud.

4) Delete cloud-related savegames on new PC

5)Turn Steam Cloud back on, and hopefully it should ask me if i want to sync from the cloud to the PC, or from the PC to the cloud, at which point i'll sync from PC, completely clearing steam cloud/cache for FM2020.

6) Load my locally saved savegame, then save it as a cloud game

7) Hopefully this will clear any syncing issues and i can reinstall FM2020 on laptop and it will sync my savegame as it should.

 

 

 

Edited by Obi-Wan

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How did you get on with the test plan?

I can't say for sure the update will have fixed the issue, but with each patch there are a number of stability fixes and it's always worth finding out whether the new hotfix solves the issue before getting you to try other troubleshooting methods. 

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Well, uninstalled FM2020 on all computers except the new one, turned off steam cloud, started a game, saved, and turned back on steam cloud.

Currently it is only installed on 1 PC, but i do see in cloud_log file that it is referencing 2 old savegames that does not exist any longer. Also the remotecache.vdf file has references to those same 2 files that was deleted several days ago.

 

I'll try tomorrow to install FM2020 on another computer again, and see if it syncs correctly, but i'm guessing that it will complain, because it will try/expect to be able to download 2 files that does not exist any longer.

So not entirely sure how to move on from here. I guess i could possibly uninstall FM2020 on every single computer, and try to get a fresh start, but at the same time thats kind of what was done.

 

Maybe if i disable steam cloud, start a new game, and manually modify the remotecache.vdf file to not include entries from non-existing savegames, perhaps it'll completely reset.

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Tried installing FM2020 on that new laptop thats connected to a completely different network, and after installing, before i even try to start the game, i could see in the cloud_log file that it would fail when i tried to start (which it did when i tried to start it).

So, it is referencing savegames that do not exist in the cloud, and do not exist on any PC, except as entries in the remotecache.vdf file, as far as i can figure out. However, that file seems to be stored in the cloud, so if i edit/modify the local file to remove the entries, they are just repopulated again when i try to start the game. Below is the output of the cloud_log file from the new laptop that i just installed FM2020 on again today (after verifying there was no files related to FM2020 in the userdata folder, or the %appdata% folder.


[2020-02-12 15:51:46] [U:1:USERID] [AppID 7] Init cache request complete
[2020-02-12 15:51:46] Starting sync job
[2020-02-12 15:51:46] [AppID 7] Starting sync (init,)
[2020-02-12 15:51:47] Starting sync job
[2020-02-12 15:51:47] [AppID 7] Starting sync (eval,)
[2020-02-12 15:51:48] [AppID 7] Need to download file sharedconfig.vdf
[2020-02-12 15:51:48] [AppID 7] Eval complete
[2020-02-12 15:51:48] Starting sync job
[2020-02-12 15:51:48] [AppID 7] Starting sync (down,)
[2020-02-12 15:51:48] [AppID 7] Need to download file sharedconfig.vdf
[2020-02-12 15:51:48] [AppID 7] HTTP download for file 'sharedconfig.vdf' from host 'steamcloudams2.blob.core.windows.net' beginning. . .
[2020-02-12 15:51:49] [AppID 7] HTTP download for file 'sharedconfig.vdf' from host 'steamcloudams2.blob.core.windows.net' - Success.
[2020-02-12 15:51:49] [AppID 7] Download OK for file sharedconfig.vdf
[2020-02-12 15:51:49] [AppID 7] Download complete, result OK
[2020-02-12 15:51:49] Starting sync job
[2020-02-12 15:51:49] [AppID 7] Starting sync (eval,)
[2020-02-12 15:51:49] [AppID 7] File is in sync sharedconfig.vdf
[2020-02-12 15:51:49] [AppID 7] Eval complete
[2020-02-12 15:58:44] [U:1:USERID] [AppID 1100600] Init cache request complete
[2020-02-12 15:58:44] Starting sync job
[2020-02-12 15:58:44] [AppID 1100600] Starting sync (init,eval,)
[2020-02-12 15:58:44] [AppID 1100600] Need to locally delete file Sports Interactive/Football Manager 2020/cloud/games/Glimt-test.fm
[2020-02-12 15:58:44] [AppID 1100600] Need to locally delete file Sports Interactive/Football Manager 2020/cloud/games/MP_Sanetizedname - Portsmouth-siste (v02).fm
[2020-02-12 15:58:44] [AppID 1100600] Need to download file Sports Interactive/Football Manager 2020/cloud/games/MP_PompeyDons-siste.fm
[2020-02-12 15:58:44] [AppID 1100600] Need to download file Sports Interactive/Football Manager 2020/cloud/games/Oppsal-siste.fm
[2020-02-12 15:58:44] [AppID 1100600] Need to download file Sports Interactive/Football Manager 2020/cloud/games/Oppsal.fm
[2020-02-12 15:58:44] [AppID 1100600] Eval complete
[2020-02-12 15:58:45] Starting sync job
[2020-02-12 15:58:45] [AppID 1100600] Starting sync (down,)
[2020-02-12 15:58:45] [AppID 1100600] Need to locally delete file Sports Interactive/Football Manager 2020/cloud/games/Glimt-test.fm
[2020-02-12 15:58:45] [AppID 1100600] Need to locally delete file Sports Interactive/Football Manager 2020/cloud/games/MP_Sanetizedname - Portsmouth-siste (v02).fm
[2020-02-12 15:58:45] [AppID 1100600] Need to download file Sports Interactive/Football Manager 2020/cloud/games/MP_PompeyDons-siste.fm
[2020-02-12 15:58:45] [AppID 1100600] Need to download file Sports Interactive/Football Manager 2020/cloud/games/Oppsal-siste.fm
[2020-02-12 15:58:45] [AppID 1100600] Need to download file Sports Interactive/Football Manager 2020/cloud/games/Oppsal.fm
[2020-02-12 15:58:45] [AppID 1100600] Locally deleted file Sports Interactive/Football Manager 2020/cloud/games/Glimt-test.fm
[2020-02-12 15:58:45] [AppID 1100600] Locally deleted file Sports Interactive/Football Manager 2020/cloud/games/MP_Sanetizedname - Portsmouth-siste (v02).fm
[2020-02-12 15:58:45] [AppID 1100600] HTTP download for file 'Sports Interactive/Football Manager 2020/cloud/games/MP_PompeyDons-siste.fm' from host 'steamcloud-eu-ams.storage.googleapis.com' beginning. . .
[2020-02-12 15:58:45] [AppID 1100600] HTTP download for file 'Sports Interactive/Football Manager 2020/cloud/games/MP_PompeyDons-siste.fm' from host 'steamcloud-eu-ams.storage.googleapis.com' - Timed out.
[2020-02-12 15:58:45] [AppID 1100600] Download Timeout for file Sports Interactive/Football Manager 2020/cloud/games/MP_PompeyDons-siste.fm
[2020-02-12 15:58:45] [AppID 1100600] Download complete, result Timeout
[2020-02-12 16:09:02] [U:1:USERID] [AppID 760] Init cache request complete
[2020-02-12 16:09:02] Starting sync job
[2020-02-12 16:09:02] [AppID 760] Starting sync (init,eval,)
[2020-02-12 16:09:02] [AppID 1100600] Starting sync (eval,)
[2020-02-12 16:09:02] [AppID 760] Eval complete
[2020-02-12 16:09:02] [AppID 1100600] File is in sync Sports Interactive/Football Manager 2020/cloud/games/Glimt-test.fm
[2020-02-12 16:09:02] [AppID 1100600] File is in sync Sports Interactive/Football Manager 2020/cloud/games/MP_Sanetizedname - Portsmouth-siste (v02).fm
[2020-02-12 16:09:02] [AppID 1100600] Need to download file Sports Interactive/Football Manager 2020/cloud/games/MP_PompeyDons-siste.fm
[2020-02-12 16:09:02] [AppID 1100600] Need to download file Sports Interactive/Football Manager 2020/cloud/games/Oppsal-siste.fm
[2020-02-12 16:09:02] [AppID 1100600] Need to download file Sports Interactive/Football Manager 2020/cloud/games/Oppsal.fm
[2020-02-12 16:09:02] [AppID 1100600] Eval complete
[2020-02-12 16:09:02] Starting sync job
[2020-02-12 16:09:02] [AppID 1100600] Starting sync (AC Launch,down,)
[2020-02-12 16:09:02] [AppID 1100600] File is in sync Sports Interactive/Football Manager 2020/cloud/games/Glimt-test.fm
[2020-02-12 16:09:02] [AppID 1100600] File is in sync Sports Interactive/Football Manager 2020/cloud/games/MP_Sanetizedname - Portsmouth-siste (v02).fm
[2020-02-12 16:09:02] [AppID 1100600] Need to download file Sports Interactive/Football Manager 2020/cloud/games/MP_PompeyDons-siste.fm
[2020-02-12 16:09:02] [AppID 1100600] Need to download file Sports Interactive/Football Manager 2020/cloud/games/Oppsal-siste.fm
[2020-02-12 16:09:02] [AppID 1100600] Need to download file Sports Interactive/Football Manager 2020/cloud/games/Oppsal.fm
[2020-02-12 16:09:03] [AppID 1100600] HTTP download for file 'Sports Interactive/Football Manager 2020/cloud/games/MP_PompeyDons-siste.fm' from host 'steamcloud-eu-ams.storage.googleapis.com' beginning. . .
[2020-02-12 16:09:03] [AppID 1100600] HTTP download for file 'Sports Interactive/Football Manager 2020/cloud/games/MP_PompeyDons-siste.fm' from host 'steamcloud-eu-ams.storage.googleapis.com' - Timed out.
[2020-02-12 16:09:03] [AppID 1100600] Download Timeout for file Sports Interactive/Football Manager 2020/cloud/games/MP_PompeyDons-siste.fm
[2020-02-12 16:09:03] [AppID 1100600] Download complete, result Timeout
 

 

Edited by Obi-Wan

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If i check the https://store.steampowered.com/account/remotestorage link, it shows nothing saved for FM2020. 

If i check the FM2020 Properties, it shows 0 MB stored in the cloud.

However, the goddamn remotecache.vdf file and the Cloud_log file from Steam still insists that i have savegames .... even if they do not exist. And i can find no way to remove them (because they do not exist)

fm2020_steam_properties.JPG

view_steam_cloud.JPG

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After speaking to the dev team about this issue, they've advised you to not touch any of the files in the "Cloud" folder as it could corrupt the system and lose your save game.

We would suggest you to perform a full uninstallation of FM20.

First up, uninstall - so manually remove everything from these locations (would suggest backing up any saves first):

C:\Program Files (x86)\Steam\steamapps\common\Football Manager 2020 - you can remove this completely without issue
C:\Users\Your Windows Username\AppData\Local\Sports Interactive\Football Manager 2020 - if you have any saves in your cloud -> games folder back these up first
C:\Users\Your Windows Username\Documents\Sports Interactive\Football Manager 2020 - again backup any files in your games folder

Once these are all gone, uninstall and reinstall Steam as instructed here (pay particular attention to how to backup any other games if you have them installed via Steam via the 'Important!; section) -https://support.steampowered.com/kb_article.php?ref=9609-OBMP-2526

 

The dev team are looking to improve this system. The short term workaround is to turn cloud save into a local save then transfer the save to your new PC.

Thanks.

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Hi Jimmy.

First of all, my important save is safe, i have it backed up elsewhere, so even if i completely formatted my computer, the save would be safe :-)

Secondly, i have already completely uninstalled FM2020 on all PC's. Reinstall of FM2020 and problem returns.

I have also previously completely reinstalled Steam, and deleted everything (on the new PC) and that did not solve the problem either. 

 

So personally i think the problem is related to something being "stuck" somewhere in the Steam Cloud, because even when the Steam client reports 0 MB used, and no cloud files for FM2020, the cloud_log file references former savegame files... files that do not exist anywhere, except in the remotecache.vdf file, which is located under ..\steam\userdata\<User-ID>\1100600\

And in that file, all the "sha" values are zeroes on the erronous/non-existing saves, while on savegames that work & exist, it's a "random" string of characters. Also, in that file, the syncstate, persiststate and platformstosync2 values seem different.

 

Problem is, there is no way for me to manually edit this file and delete those values, because the file seems to be sync'ed by Steam from somewhere, but i cannot find it anywhere when i browse my steam cloud files through https://store.steampowered.com/account/remotestorage

 

Edited by Obi-Wan

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Thanks for the info. I will pass your findings to the dev team so they can investigate this issue. 

Out of interests, are you able to save and load any new save on the Cloud on your new PC anymore?

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On 14/02/2020 at 15:31, Jimmy Wong said:

Thanks for the info. I will pass your findings to the dev team so they can investigate this issue. 

Out of interests, are you able to save and load any new save on the Cloud on your new PC anymore?

Yes, but the moment i try to load/sync the savegames to another computer, steam will throw a warning if i try to start FM2020 on them. Or, if i create the save on a different computer, it will not sync to the new computer.

So for now i've ended up uninstalling FM2020 on all of my computers except the main gaming machine. 

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17 hours ago, Obi-Wan said:

Yes, but the moment i try to load/sync the savegames to another computer, steam will throw a warning if i try to start FM2020 on them. Or, if i create the save on a different computer, it will not sync to the new computer.

So for now i've ended up uninstalling FM2020 on all of my computers except the main gaming machine. 

Hi Obi-Wan, 

If you know the name of the save games Steam Cloud thinks are on your Steam cloud/taking up space that you don't have, you can simply overwrite them with newer versions of the same filename. 

You can do this with blank or near empty files, and that will free up space on Steam cloud for you.

For example, create a text file - name it "MySave.fm" to overwrite "MySave.fm" on Steam servers.

You'll need to put this save in the folder Steam uses for AutoCloud (upload and download) in your AppData/Local/ ... / cloud folder for FM. 

You can use this method to upload blank (0Kb) .fm files of the 'same name' with Windows Powershell's clc command: 

clc 'C:\Users\Lucas\AppData\Local\Sports Interactive\Football Manager 2020\cloud\games\*.fm'

This will update the files Steam side with more recent 'date modified' versions of the files it thinks its has, but the files will be zeroed out - 0kb files.

If the files are 0kb, then it will automatically delete the files on Steam side for you. 

If the files are just really small, it'll just free up the remaining space for you within your Steam cloud allowance. 

Hope that helps.

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21 hours ago, Lucas said:

Hi Obi-Wan, 

If you know the name of the save games Steam Cloud thinks are on your Steam cloud/taking up space that you don't have, you can simply overwrite them with newer versions of the same filename. 

You can do this with blank or near empty files, and that will free up space on Steam cloud for you.

For example, create a text file - name it "MySave.fm" to overwrite "MySave.fm" on Steam servers.

You'll need to put this save in the folder Steam uses for AutoCloud (upload and download) in your AppData/Local/ ... / cloud folder for FM. 

You can use this method to upload blank (0Kb) .fm files of the 'same name' with Windows Powershell's clc command: 


clc 'C:\Users\Lucas\AppData\Local\Sports Interactive\Football Manager 2020\cloud\games\*.fm'

This will update the files Steam side with more recent 'date modified' versions of the files it thinks its has, but the files will be zeroed out - 0kb files.

If the files are 0kb, then it will automatically delete the files on Steam side for you. 

If the files are just really small, it'll just free up the remaining space for you within your Steam cloud allowance. 

Hope that helps.

Hi!

 

Thank you for the tip, i already tried this with small freshly started savegame, that i gave the same name as some of the savegames steam believes i have, but from what i remember, the problem just changed to some other old savegamename again.

I will however try this trick again when i get home from work, and see if i can somehow work my way through every single savegame name that i've had for FM2020, and hopefully that will sort out this problem :)

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47 minutes ago, Obi-Wan said:

Hi!

 

Thank you for the tip, i already tried this with small freshly started savegame, that i gave the same name as some of the savegames steam believes i have, but from what i remember, the problem just changed to some other old savegamename again.

I will however try this trick again when i get home from work, and see if i can somehow work my way through every single savegame name that i've had for FM2020, and hopefully that will sort out this problem :)

If you're about to upload your remotecache vdf I can take a look at that for you as well. 

It could be worth doing it for every single save file you have on the cloud, to try and get things back to a clean slate. 

Chances are you might still get the cloud conflict message, but what you want in this case is to upload to the cloud the new versions of these files to try and free up space for yourself. 

Try it and let me know how you get on.

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2 hours ago, Lucas said:

If you're about to upload your remotecache vdf I can take a look at that for you as well. 

It could be worth doing it for every single save file you have on the cloud, to try and get things back to a clean slate. 

Chances are you might still get the cloud conflict message, but what you want in this case is to upload to the cloud the new versions of these files to try and free up space for yourself. 

Try it and let me know how you get on.

Well, currently there are no cloud saves, and i've removed every cloud-based savegame, but cloud_log and remotecache.vdf still believes that there are savegames, even if the webinterface and properties in the steam client both shows 0 MB used. 

 

This is the content of my remotecache.vdf file  (i've sanetized one savegame name)

"1100600"
{
    "Sports Interactive/Football Manager 2020/cloud/games/Glimt-test.fm"
    {
        "root"        "3"
        "size"        "0"
        "localtime"        "0"
        "time"        "0"
        "remotetime"        "0"
        "sha"        "0000000000000000000000000000000000000000"
        "syncstate"        "1"
        "persiststate"        "2"
        "platformstosync2"        "-1"
    }
    "Sports Interactive/Football Manager 2020/cloud/games/MP_Sanetizedname - Portsmouth-siste (v02).fm"
    {
        "root"        "3"
        "size"        "0"
        "localtime"        "0"
        "time"        "0"
        "remotetime"        "0"
        "sha"        "0000000000000000000000000000000000000000"
        "syncstate"        "1"
        "persiststate"        "2"
        "platformstosync2"        "-1"
    }
    "Sports Interactive/Football Manager 2020/cloud/games/test.fm"
    {
        "root"        "3"
        "size"        "0"
        "localtime"        "0"
        "time"        "0"
        "remotetime"        "0"
        "sha"        "0000000000000000000000000000000000000000"
        "syncstate"        "1"
        "persiststate"        "2"
        "platformstosync2"        "-1"
    }
}
 

Edited by Obi-Wan

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Thanks for this. I may have gotten things a bit backward with my suggestions so I apologise.

What's your available space on the cloud? Still 0MB, right? 

You can find this on Steam > FM20 > Properties 

It does look like these are null files pretty much - are you seeing these dummy files in Sports Interactive/Football Manager 2020/cloud/games?

You can try:

  • Overwriting them with actual save games and uploading them. 
  • On both/all computers uninstall Steam and ensure all files in Steam Program Files are removed
  • When you reinstall Steam, it should now download the correct files and correct .vdf 
  • You should then be able to delete them again, properly this time. 

I suspect what's happened in your case is a Steam bug, it would seem you had a conflict at some point and progressed through it, but for whatever reason it didn't sanitize your remotecache.vdf, which is leading to issues with Steam Cloud whenever you try to play. 

Only way I can see to fix this, is by tricking Steam into accepting the new files using the save games in the remotecache vdf, to bring this back into sync, so you can then remove them again.

 

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Hi Lucas!

I have currently used 0 MB, so should have alot of space free now.

No, there are no files in the ../cloud/games directory. The only place those files are mentioned is in the remotecache.vdf file, and in the cloud_log file.

I havent had time to generate new "files" and try to trick steam yet, but will try later tonight, and yes, i do believe this is most likely a Steam issue, but Steam support claims this is a FM2020 problem, atleast thats how i interpret this statement:

"I've looked into the logs you've provided and unfortunately we aren't seeing any actionable items on the Steam client's end.  The problem appears to be with how FM2020 has utilized cloud saves on their app."

 

So, as you can imagine, this is quite frustrating for me as the customer, being stuck between two parties who "blames" eachother.

 

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Created 3 actual savegames, with the exact names listed in the files. It uploaded the files to the cloud, and then i restarted FM2020, and then deleted the files ingame. Then exited the game, and things looked promising, because the remotecache.vdf file disappeared.

However, when i then started FM2020 again, the file popped up again, and contained the 3 same savegames with the sha "000000000000000000000000000" status.... so tricking it doesnt seem to work as we hoped :-(

 

 

 

Edited by Obi-Wan

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1 hour ago, Obi-Wan said:

However, when i then started FM2020 again, the file popped up again, and contained the 3 same savegames with the sha "000000000000000000000000000" status.... so tricking it doesnt seem to work as we hoped :-(

Just for my own sanity - Is the problem just that these entries are in the remote cache, or that you are seeing these 0kb save game files being downloaded?

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1 hour ago, Lucas said:

Just for my own sanity - Is the problem just that these entries are in the remote cache, or that you are seeing these 0kb save game files being downloaded?

As long as i only use 1 computer, they are just an "annoyance". But if i then try to install FM2020 on my laptop, and sync the cloud savegames, Steam will throw an error, because it tries to download non-existing files, so it times out, and because of that is unable to download the "actual" savefiles i want to have on the cloud.

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13 hours ago, Obi-Wan said:

As long as i only use 1 computer, they are just an "annoyance". But if i then try to install FM2020 on my laptop, and sync the cloud savegames, Steam will throw an error, because it tries to download non-existing files, so it times out, and because of that is unable to download the "actual" savefiles i want to have on the cloud.

Seems like the only solution that seems to work for the moment is to upload saves with those names to the cloud. Sorry I can't help much further at this stage. I'd probably keep repeating steps you've tried until it works. 

I assume you've tried copying over a sane "remotecache.vdf" to the laptop rather than the broken one its using? 

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3 hours ago, Lucas said:

Seems like the only solution that seems to work for the moment is to upload saves with those names to the cloud. Sorry I can't help much further at this stage. I'd probably keep repeating steps you've tried until it works. 

I assume you've tried copying over a sane "remotecache.vdf" to the laptop rather than the broken one its using? 

remotecache.vdf is just automatically replaced by steam when i start the game, so even if i manually edit it to remove the entires, they just show up again.

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I got a reply from Steam today, that might explain some of these issues, though some of the savegames with issues are smaller than that, but it could be that the large ones caused this issue in the first place.

---------

Alright - so I've had one of our developers look at this and it appears that FM 2020 save files are getting too large for auto-cloud to sync up.  Sounds like the softcap for this process to work correctly is 250mb per save.  Your latest file is 284mb the last we checked, which is causing issues when the cloud tries to sync this file on 4 different computers.

So for you, the best option would be to just play the game on one computer - this should prevent any of the weird issues you've been having.  If you sync it between computers, you run the risk of having more cloud conflictions.

For the long run, we've reached out to Sega's team that works on this game to try and have them address the size of their game saves.  I have no ETA on any potential updates though.

That's all the information I have right now - I hope that helps clarify things more.  I'm sorry for this drawn out process and the frustration you've had with this. 

-----------

Edited by Obi-Wan

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Thanks for the update. 

It sounds like there wont be much we can do further on our end I'm afraid. 

My only question is why your save games are so large. I'm looking through a variety of saves I have on this PC and even after passing 2035 they are still well under the 250mb limit. 

Are you running large databases, I assume?

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6 hours ago, Kyle Brown said:

 

Are you running large databases, I assume?

Yup, multiplayer game with a friend, and since we knew i'd be upgrading to a 16-core cpu and a PCIe 4.0 NVMe SSD drive, we figured we could include pretty much everything :-)

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Ahh I see.

The good news, if any, is that any single player save is extremely unlikely to ever hit that size cap.

As for your multiplayer one, I'll pass on the info that Steam have reached out regarding the size of files, but for now there really isn't much more I can do. 

Really sorry about this, but thank you for your patience, you've been a big help. 

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