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Hi there,

I just bought the new game and I've downloaded it to my MacBook Pro 15" from 2015.

I'm already noticing an annoying lag/delay in animations, this is clearly seen when going through squad players, menu etc.

Here's a video:

https://streamable.com/dpbgx

I should mention, I'm running the laptop with charger, it's running on Radeon R9 2GB and I've so far tried the following but nothing helped:

-Retina off (in settings)

-Zoom out to 100% instead of 200%

-Windowed mode instead of full screen

-Lowest resolution possible

-3D settings to Very Low

 

Can you please help? This makes the game super annoying and slow.
 

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Hi Sok,

Could I get you to try the below threads and see if it helps at all?

 

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Hey man, I also have this on my PC. I'm running an Nvidia RTX 2080 and a Ryzen 3600 CPU. Spent 5 hours trying to fix this, wish I could refund this trashcan of a game.

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I have a small update: deleting the preferences and caches folder (I'm on Windows 10) DOES improve the issue. HOWEVER, after restarting the game the game goes back to being extremely sluggish and reaching single digit FPS. This is seriously unnerving.

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On 06/01/2020 at 10:39, Kyle Brown said:

Hi Sok,

Could I get you to try the below threads and see if it helps at all?

 

Sorry I didn't get an email notification, just did this now though.

Nothing has changed.

Can you please help?

 

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Is there absolutely any difference at all when you cycle between 3D Settings? Does it improve, even a little? Or is it constantly like the video you posted.

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On 13/01/2020 at 14:45, Kyle Brown said:

Is there absolutely any difference at all when you cycle between 3D Settings? Does it improve, even a little? Or is it constantly like the video you posted.

I personally found no difference when changing 3D settings.

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Can I get you to to repeat the steps of deleting cache/preferences, and then start a new quick start save with standard leagues loaded - no extras. 

It's odd that it fixed the issue once but repeated again. 

Do you have any custom files installed? Logos, facepacks, filters, etc?

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Please try the public beta, this build contains a potential fix for this issue:

 

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On 15/01/2020 at 11:02, Kyle Brown said:

Can I get you to to repeat the steps of deleting cache/preferences, and then start a new quick start save with standard leagues loaded - no extras. 

It's odd that it fixed the issue once but repeated again. 

Do you have any custom files installed? Logos, facepacks, filters, etc?

Hi, changing 3D and starting a new save with 2-3 league (no logos, facepack etc.) didn't help at all.

However, the new beta does help a bit. Doesn't solve it, but helps a lot.

For example - 'FM' Menu is much more responsive, but going through players in squad is still quite laggy.

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10 hours ago, EdL said:

Please try the public beta, this build contains a potential fix for this issue:

 

Thank you. 

The new beta does help a bit. Doesn't solve it, but helps a lot.

For example - 'FM' Menu is much more responsive, but going through players in squad is still quite laggy.

Edited by sok777

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11 小时前, sok777说:

Thank you. 

The new beta does help a bit. Doesn't solve it, but helps a lot.

For example - 'FM' Menu is much more responsive, but going through players in squad is still quite laggy.

Thanks for the feedback. 

Out of interests, how many players and leagues are loading in your save? 

Can you try with a smaller size db and league and see if it improves, please?

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16 minutes ago, Jimmy Wong said:

Thanks for the feedback. 

Out of interests, how many players and leagues are loading in your save? 

Can you try with a smaller size db and league and see if it improves, please?

I have started a new save now, loaded 1 league only with a small db. I don't see any change, unfortunately.

The lag-ish performance occurs even in the game setup. It's as if the hovering or transitions effect are set by your engineers to be delayed.

It is a smaller delay than before though, now with the public beta. In the FM menu it doesn't occur anymore. In other areas of the game it does.
Once again, I think it feels like a lag, but it's just a delay in animations, if that makes sense..?

Here are two videos, one from a new game's set-up and the other using the new save (1 league, small db):

Set-up: https://streamable.com/v7a8l

Game: https://streamable.com/un8o3

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Thanks for testing again on the public beta. 

Looking at the recordings it looks like that you'er using custom graphics? Can you remove them and try again, please?

Also we don't record asking you to provide your Dxdiag, would you be able to attach the Dxdiag on here so we can check for you, please?

 

 

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18 minutes ago, Jimmy Wong said:

Thanks for testing again on the public beta. 

Looking at the recordings it looks like that you'er using custom graphics? Can you remove them and try again, please?

Also we don't record asking you to provide your Dxdiag, would you be able to attach the Dxdiag on here so we can check for you, please?

 

 

Thanks for the prompt reply Jimmy.

I have tried it with the logo pack (that's the only one I have installed), with 1 league and small db but there's no difference.

Also, can I run DxDiag on my mac? Not sure...?

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Sorry I have given you the Dxdiag post instead of the Mac system report FAQ.

Are you running other programmes or apps in the background, such as stream, music, recording app etc...?

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1 hour ago, Jimmy Wong said:

Sorry I have given you the Dxdiag post instead of the Mac system report FAQ.

Are you running other programmes or apps in the background, such as stream, music, recording app etc...?

Thanks. I already tried deleting cache and preferences and it didn't work.

I have to say - I had the same issue with this animation delay/lag in FM 2019 on my old Macbook Pro.

This one runs an even better GPU (Radeon R9 instead of just onboard Intel graphics) but the performance is the same.

With regards to programmes in the background, I have tried to run nothing but FM 2020 (with steam set to offline) but that didn't change anything, unfortunately.

I hope we can resolve it

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