Jump to content
Sports Interactive Community

Recommended Posts

Hi everyone.

Just downloaded and installed FM20 via steam, on load though - I just get a black screen and a cursor.

FYI I've tried all the fixes for similar problems on previous games:

  • Re-Install
  • Install DirectX
  • Delete Cache and Preferences Folder
  • Verifying Game Files
  • No Antivirus except Windows Defender
  • Graphic Cards are up to date (In FM19 I have a similiar case, it solved when I install graphic card via ASUS website. But when I updated the graphic card, the game is always blank when launch until now. So, I have this blank problem in both my FM19 and FM20)

Any help would be appreciated.

DxDiag.txt

Share this post


Link to post
Share on other sites

Hey,

Sorry to hear you're having issues. First of all, it sounds like you've tried some of the steps suggested here but not necessarily all of them. Worth giving them a go:

If that doesn't work, from your post it sounds like there could have been a problem with installing the driver update. Could you uninstall and reinstall your drivers:

Thanks,

Jack

Share this post


Link to post
Share on other sites

And just to confirm with the graphics card drivers, did you completely uninstall the old ones before installing the new ones?

Share this post


Link to post
Share on other sites

Hello @nanda7prakoso,

Sad you encounter that issue.

Just a couple of questions, do you use any custom files (eg Skin, whatever?)?

Could you try a couple of steps please? Hopefully it could help fixing your issue.

1) Try to launch the game as administrator.

Go to the following location: C:\Program Files (x86)\Steam\steamapps\common\Football Manager 2020
- Right-Click on the FM.exe
-  Click 'Run as Administrator'

2) If that still doesn't work, please continue to the steps below:

- Open Steam and access your Games Library
- Right-click on Football Manager 2020 -> Properties -> General -> Set Launch Options
- Type this in the box: --no_exclusive_fullscreen
- Click on OK, close the window and launch FM19 through Steam

 

Hope it could help

Regards

Share this post


Link to post
Share on other sites
5 minutes ago, nanda7prakoso said:

No, I'm not use any custom files.

 

I've done that steps before. But still blank when I try to launch the game.

Thanks for the feedback.

Not sure if it might help but here's a list of conflicting programs.

 

I'm afraid it needs somebody more experienced than I am on technical issues, hopefully the technical team would be able to help you sorting this out. @Neil Brock

Best regards

Share this post


Link to post
Share on other sites

If you reinstall the version on the ASUS website and see if it solves this issue, please?

Let us know how you get on, please. Thanks.

Share this post


Link to post
Share on other sites

What mode are you using for the AMD driver? If you are using the gaming mode, can you change it to standard mode and see if it helps, please?

Share this post


Link to post
Share on other sites

Can we ask you to increase the virtual memory of your computer and see if it helps, please? 

We would suggest you to note down the initial virtual memory so you can revert back after testing this out.

Details on how to do this is here: https://www.geeksinphoenix.com/blog/post/2016/05/10/how-to-manage-windows-10-virtual-memory.aspx

If you have any issue please let us know.

Thanks.

Share this post


Link to post
Share on other sites

Have you got any custom graphics i.e. faces/skins/logos/kits in the graphics folder? If so can you remove them and try again, please?

Share this post


Link to post
Share on other sites

Have you provide us with your Belarc report before? If not, here is the instructions to send us your Belarc report: 

Let us know once you have done it, please. Thanks.

Share this post


Link to post
Share on other sites

Thank you we will take a look and let you know we can spot anything that might caused this issue.

In the meanwhile, we have released a new version of the public beta which includes some stability fixes so we would suggest you to give it a go and see if it helps (would also suggest you to delete caches and preferences folders once again), please? 

Thanks.

Share this post


Link to post
Share on other sites

Did you clear caches and preferences plus re-verify the files via Steam after updating the beta?

 

Share this post


Link to post
Share on other sites

Just to confirm have you done as shown below?

First of all, right-click on your desktop and select 'New' -> 'Folder'

Create a folder and name it something to distinguish it (say SI backup)

Once you've done this go to your Sports Interactive folder found within 'documents' which by default is at the following location - C:\Users\[YOUR WINDOWS USERNAME]\Documents\Sports Interactive\Football Manager 2020

This should contain folders like 'games', 'crash dumps' etc. Please cut every folder from here and paste them into the folder you've created on your desktop.

Once you've done this and the Sports Interactive\Football Manager 2020 folder is now empty, launch the game. If it works, copy back the files from the desktop folder and hopefully it should now load without any issues.

Share this post


Link to post
Share on other sites
1 hour ago, Neil Brock said:

Just to confirm have you done as shown below?

First of all, right-click on your desktop and select 'New' -> 'Folder'

Create a folder and name it something to distinguish it (say SI backup)

Once you've done this go to your Sports Interactive folder found within 'documents' which by default is at the following location - C:\Users\[YOUR WINDOWS USERNAME]\Documents\Sports Interactive\Football Manager 2020

This should contain folders like 'games', 'crash dumps' etc. Please cut every folder from here and paste them into the folder you've created on your desktop.

Once you've done this and the Sports Interactive\Football Manager 2020 folder is now empty, launch the game. If it works, copy back the files from the desktop folder and hopefully it should now load without any issues.

I've done that. But still blank when I launched the game

Share this post


Link to post
Share on other sites

Try running in Windowed mode as shown below:

- Open Steam and access your Games Library
- Right-click on Football Manager 2020 -> Properties -> General -> Set Launch Options
- Type this in the box: -small_screen -windowed
- Click on OK, close the window and launch FM20 through Steam

Share this post


Link to post
Share on other sites
9 hours ago, Neil Brock said:

Try running in Windowed mode as shown below:

- Open Steam and access your Games Library
- Right-click on Football Manager 2020 -> Properties -> General -> Set Launch Options
- Type this in the box: -small_screen -windowed
- Click on OK, close the window and launch FM20 through Steam

I've done that too. Still blank 'til now

Share this post


Link to post
Share on other sites

Have you accidentally disable Windows update? If so can you try and make sure that everything in your system is up-to-date, please?

Share this post


Link to post
Share on other sites

Does this issue still occur after updating to 20.2.4, which we just released?

Share this post


Link to post
Share on other sites

Can you see if this issue persists on 20.3, which we just released?

Share this post


Link to post
Share on other sites

Are you on 20.4 now, still with no custom files installed?

If so and it's still having issues - can you send us your Belarc report, please? Instructions below.

 

Share this post


Link to post
Share on other sites

Thanks nanda, someone will be in touch soon I hope. 

Share this post


Link to post
Share on other sites

Someone will be in touch this week I believe seeing as you've sent the Belarc report. Sorry for the time this is taking.

Share this post


Link to post
Share on other sites
On 27/01/2020 at 17:22, Neil Brock said:

Try running in Windowed mode as shown below:

- Open Steam and access your Games Library
- Right-click on Football Manager 2020 -> Properties -> General -> Set Launch Options
- Type this in the box: -small_screen -windowed
- Click on OK, close the window and launch FM20 through Steam

How do that if you got the game via gamepass

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...