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Hello SI Team,

Everytime I quit the game and exit, I get a staging error. I think its been happening since I got the game. Not the end of the world as it doesn't effect gameplay, but it would be nice to sort. I attached my dxdiag file. I can attach a dump file too, but it says it is too large to upload.

Thanks!

DxDiag.txt

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On 15/12/2019 at 01:00, Black_Eyed_Katy said:

Hello SI Team,

Everytime I quit the game and exit, I get a staging error. I think its been happening since I got the game. Not the end of the world as it doesn't effect gameplay, but it would be nice to sort. I attached my dxdiag file. I can attach a dump file too, but it says it is too large to upload.

Thanks!

DxDiag.txt 71.21 kB · 0 downloads

Hey, we'll need the crash file to have a proper look. 

It shouldn't be too large for here, but if it definitely is please upload it to the SI Cloud server - thanks. 

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11 hours ago, Kyle Brown said:

Hey, we'll need the crash file to have a proper look. 

It shouldn't be too large for here, but if it definitely is please upload it to the SI Cloud server - thanks. 

Hi Kyle,

Appreciate your help. I am using this method to change my save data location:

Not sure if that matters any. My crash dump file is about 18 mb, so it won't allow me to upload it to the post. I'll upload it to the cloud. Thank you!

 

Edit: The file I uploaded is named fm.exe.10892.dmp

Edited by Black_Eyed_Katy

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9 hours ago, Black_Eyed_Katy said:

Hi Kyle,

Appreciate your help. I am using this method to change my save data location:

Not sure if that matters any. My crash dump file is about 18 mb, so it won't allow me to upload it to the post. I'll upload it to the cloud. Thank you!

 

Edit: The file I uploaded is named fm.exe.10892.dmp

It doesn't sound like that is a crash file you are referring to, it's almost certainly too large of a file. 

They would be located in C:\Users\[your name]\Documents\Sports Interactive\Football Manager 2020\crash dumps

image.thumb.png.fd6769afd04e98575cdcbcf46a060495.png

Above is an example of what it would be named their general file sizes. 

Furthermore, I can't seem to find your file on the cloud server either?

image.thumb.png.95059859c3fd542efed46825d41dd449.png

Above are the only ones I see that vaguely match your file name. 

Could you try uploading again? Apologies for the hassle.

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14 hours ago, Kyle Brown said:

It doesn't sound like that is a crash file you are referring to, it's almost certainly too large of a file. 

They would be located in C:\Users\[your name]\Documents\Sports Interactive\Football Manager 2020\crash dumps

image.thumb.png.fd6769afd04e98575cdcbcf46a060495.png

Above is an example of what it would be named their general file sizes. 

Furthermore, I can't seem to find your file on the cloud server either?

image.thumb.png.95059859c3fd542efed46825d41dd449.png

Above are the only ones I see that vaguely match your file name. 

Could you try uploading again? Apologies for the hassle.

Hi Kyle. No worries and I'm the one causing a hassle, so appreciate you bearing with me. I do have two crash dumps folders. The one with the smaller file sizes only has one file in it. I will upload it here.

My other crash dumps folder is located in my AppData > Local folder and it seems to be tied to my crashes when exiting based on the date/time stamps. These are the large files that are too big to attach to the posts. This might be a windows os related crash dumps, but it is full of fm.exe.random number.dmp so I assumed it was tied to the crashes. I'm pretty certain I uploaded it to the cloud correctly, but can try again if that helps. Thank you! :-)

FM 2020 v20.2.1.1326301 (2019.12.12 19.18.23).dmp

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10 hours ago, Black_Eyed_Katy said:

Hi Kyle. No worries and I'm the one causing a hassle, so appreciate you bearing with me. I do have two crash dumps folders. The one with the smaller file sizes only has one file in it. I will upload it here.

My other crash dumps folder is located in my AppData > Local folder and it seems to be tied to my crashes when exiting based on the date/time stamps. These are the large files that are too big to attach to the posts. This might be a windows os related crash dumps, but it is full of fm.exe.random number.dmp so I assumed it was tied to the crashes. I'm pretty certain I uploaded it to the cloud correctly, but can try again if that helps. Thank you! :-)

FM 2020 v20.2.1.1326301 (2019.12.12 19.18.23).dmp 433.21 kB · 1 download

That's the one - cheers. 

So I can see from the file that it's an issue previously logged and the team are still looking for a permanent fix at the moment. 

In the meantime, could I get you to try this troubleshooting thread and let me know whether it helps or not.

Cheers. 

 

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7 hours ago, Kyle Brown said:

That's the one - cheers. 

So I can see from the file that it's an issue previously logged and the team are still looking for a permanent fix at the moment. 

In the meantime, could I get you to try this troubleshooting thread and let me know whether it helps or not.

Cheers. 

Hi Kyle,

Thanks. I took a look and didn't seem to help. It only happens when exiting, so I'll just wait and see if any updates fix it. Appreciate your help!

 

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14 hours ago, Black_Eyed_Katy said:

 

Would you be able to upload that large crash dump file which you said it matches the time stamp on SI Cloud Service and let us know the name of the file, please?

Thanks.

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Hi Jimmy,

Apologies, I haven't logged in since Wednesday evening. I just uploaded the file named fm.exe.9324. Uploaded at 6:09 PM CST on December 20th if that helps any. Last time I uploaded one, Kyle mentioned he couldn't find it. 

Thanks!

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I am able to find the fm.exe.9324 file now. 

Out of interests, are you using any customs graphics? I.e. skins?

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Hi Katy,

We would advise removing these skins and custom graphics and seeing if this works.

Often these can add a bit of pressure on the game when it's running and cause issues. 

Let us know if this works for you!

Many thanks,

Tom

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Hi Tom. Thanks very much. Its weird. I tried this and blew away my skins and emptied my graphics folder. I then restarted steam and started the game. After getting into the game, I exited and it did not crash. Oddly though, I then entered the game, then cleared my cache. I exited and it crashed again. This with no graphics. Not sure if caching did something, but I'm going to give up for now. It took a long time to put all my graphics back and I just want to play. Maybe a fix will come up at some point or some of the graphics are causing the issue.

Take care and happy holidays!

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