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Redewaan

FM20 application closes by itself

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Hi there ,

Since I purchased FM20 via STEAM , it was running OK.

Yesterday when I tried running the FM20 application it loads for +- five minutes on the Football Manager screen. It doesn't get past that screen , then it automatically cancels and takes me back to my desktop.

I did the integrity game file check - that is 100 % OK. Then I tried launching the game again , but same issue comes up. 

Thursday last week , before playing , I did a check and the latest update for FM did run ( was updated to 20.2.0 ).

What can I do ?

Regards ,

Redewaan

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On 07/12/2019 at 12:14, Redewaan said:

Hi there ,

Since I purchased FM20 via STEAM , it was running OK.

Yesterday when I tried running the FM20 application it loads for +- five minutes on the Football Manager screen. It doesn't get past that screen , then it automatically cancels and takes me back to my desktop.

I did the integrity game file check - that is 100 % OK. Then I tried launching the game again , but same issue comes up. 

Thursday last week , before playing , I did a check and the latest update for FM did run ( was updated to 20.2.0 ).

What can I do ?

Regards ,

Redewaan

Hi Redewaan, 

So there is no crash dump that generates - the game just force quits, yes?

Could I ask you to upload your system dxdiag file here please, it may help me see the issue. 

Thanks.

 

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Hi Neil ,

Thank you for getting back to me.

On your first question - Yes , the game just force quits - no crash dumps.

Please see attached DXDIAG document.

Regards ,

Redewaan

DxDiag.txt

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On 11/12/2019 at 07:34, Redewaan said:

Hi Neil ,

Thank you for getting back to me.

On your first question - Yes , the game just force quits - no crash dumps.

Please see attached DXDIAG document.

Regards ,

Redewaan

DxDiag.txt 26.74 kB · 0 downloads

Hey Redewaan.

Could you update your graphic driver and see if that helps please? Your dxdiag file is showing it hasn't been updated for a number of years, so it may well be the issue. 

 

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Hey there ,

So I don't need to delete it , I can just update it.

Also how would i know if i have more than one graphics driver ? I notice there is an NVIDIA icon on the control panel  ,but I'm not sure if I just have an INTEL graphics card or an NVIDIA as well.

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I did a scan for updated drivers for the INTEL graphics card , and it came back as " the driver is up to date "

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On 14/12/2019 at 10:15, Redewaan said:

I did a scan for updated drivers for the INTEL graphics card , and it came back as " the driver is up to date "

Could you try deleting cache and preferences and let me know if that makes a difference?

Apologies, it's hard to pin point the issue without a crash dump.

 

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Hi there ,

So good news !!!! FM seems to working again.

I deleted all the other graphics and those add- ons , but kept the add-ons for the editor data.

Thank you again for all your assistance.

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