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Hi @Manuel D'Ortenzio

Sorry to hear that you're having an issue. This is known about and is with our dev team.

Hope to be able to update you with some more information on this soon.

Cheers,
Adam

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Bonjour 

 

J'ai le même problème sur ma tablette Lenovo Tab4 10, impossible de commencer le match, le jeu se bloque et redémarre la tablette.

Edited by Parisien51100

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Good morning I have the same problem on my lenovo tab 4 10. How I can resolve? I tried to uninstall and install again, I tried to start in many different mode but the problem remain. It's impossible to play. Help me please. 

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Il 25/11/2019 in 11:04 , Javiagor ha scritto:

Any estimate of when we will have an update that works?

HI @Adam Bell, do you have any news or updates about a new version will be available? 

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hello, i bought lenovo tab4 10 to play this game.  but it gives an optimization error
when will this situation improve?

lenovo tab4 10 compatible tablets in the list. 
If not, why did you write it in the list?

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Hi all,

I appreciate your patience and his is still being looked into as a priority. I totally understand if you can't wait so please email help@sega.co.uk to request a refund. 

Sorry again,
Adam  

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3 hours ago, Adam Bell said:

Salut à tous,

J'apprécie votre patience et sa priorité est toujours à l'ordre du jour. Je comprends tout à fait que si vous ne pouvez pas attendre, envoyez un email à help@sega.co.uk pour demander un remboursement. 

Désolé encore,
Adam  

J'ai fais la demande et ils ne veulent pas rembourser. 

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Il 22/11/2019 in 14:49 , Adam Bell ha scritto:

Hi @Manuel D'Ortenzio

Sorry to hear that you're having an issue. This is known about and is with our dev team.

Hope to be able to update you with some more information on this soon.

Cheers,
Adam

 

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Hi All,

I'm happy to announce that we have just released update 20.2.2 which should fix the game freezing when going into a match.

Thank you so much for you patience during this, I appreciate that it's been frustrating.

Please let us know if this is now working for you.

Cheers,
Adam

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