Shrimper Posted November 19, 2019 Share Posted November 19, 2019 Hey folks, Completed download of FM Mobile 2020. I am using an iPad mini which has a fully up to date iOS. Over 5GB available space. I press the FM App. It loads to screen then credits and then crashes back to home. I have followed the troubleshooting advice provided (Restart & re-install). I’ve always played FM Mobile on my iPad mini and would toncontinue to do so. I would really appreciate any advice or suggestions. B48C029A-18CC-4C34-BEBB-A28D8B0C3010.MOV Link to post Share on other sites More sharing options...
SI Staff Alari Naylor Posted November 19, 2019 SI Staff Share Posted November 19, 2019 Hi - not something we would expect to see, which iPad Mini model do you have and which OS version? Looking at the crash server the only possible thing that matches looks like it could be related to Game Center, could you try to disable this and see if it makes a difference? Link to post Share on other sites More sharing options...
Shrimper Posted November 19, 2019 Author Share Posted November 19, 2019 Thanks for your response. I have an iPad Mini 2. iOS V9.3.5. I followed your advice regarding the Game Center. I was actually already signed out. I removed notifications too. Unfortunately, it made no difference. Link to post Share on other sites More sharing options...
SI Staff Alari Naylor Posted November 19, 2019 SI Staff Share Posted November 19, 2019 OK thanks - our QA team have a look on a similar device in the morning - if there is anything else unusual about your setup do let us know. Link to post Share on other sites More sharing options...
Advocates Devil Posted November 19, 2019 Share Posted November 19, 2019 Same Link to post Share on other sites More sharing options...
Adam77 Posted November 19, 2019 Share Posted November 19, 2019 I'm having the exact same issue. Link to post Share on other sites More sharing options...
benjaminremy09 Posted November 19, 2019 Share Posted November 19, 2019 Me too, I have the same pb. Did you find a solution ? Link to post Share on other sites More sharing options...
Adam77 Posted November 19, 2019 Share Posted November 19, 2019 Have tried uninstalling and reinstalling, turning ipad off and on, signing out of game centre etc but no luck. Link to post Share on other sites More sharing options...
Djimmy95 Posted November 19, 2019 Share Posted November 19, 2019 Hi Guys, I have the same problem with my iPad mini. Already done the reset but no luck. Link to post Share on other sites More sharing options...
SI Staff Angelos Antoniades Posted November 19, 2019 SI Staff Share Posted November 19, 2019 Hi guys, Could you tell us what iPad Mini's you are using and the OS number so we can try to track down what's causing the issue? Cheers Link to post Share on other sites More sharing options...
mmf51 Posted November 19, 2019 Share Posted November 19, 2019 Hey, I have the same issue on iPad Mini 1 Wifi (Model A1432), iOS version 9.3.5 Link to post Share on other sites More sharing options...
Maverick2 Posted November 19, 2019 Share Posted November 19, 2019 I've got the same problem, re-installed and still doesn't work iPad model MC769B/A iOS 9.3.5 (Every other previous version on FM Has worked fine with this set up) Link to post Share on other sites More sharing options...
Djimmy95 Posted November 19, 2019 Share Posted November 19, 2019 IPad mini 1 MF432NF/A model 9.3.5 (13G36) iOS Still no fix Link to post Share on other sites More sharing options...
Shoz222 Posted November 19, 2019 Share Posted November 19, 2019 Me too, (MD531B/A) Model - A1432 Link to post Share on other sites More sharing options...
Ticogsd Posted November 19, 2019 Share Posted November 19, 2019 Any idea How long a fix for this issues normally takes?? Link to post Share on other sites More sharing options...
Bondy32 Posted November 19, 2019 Share Posted November 19, 2019 I am having the same issue, infuriating Link to post Share on other sites More sharing options...
MatthewBroad Posted November 19, 2019 Share Posted November 19, 2019 Having the same problem with my IPad mini (1). Game crashes immediately . tried all sorts: delete app and re download, kill the app and re open, storage managed, iPad reset, all privacy settings checked. No solutions. pleas help! Link to post Share on other sites More sharing options...
SI Staff Angelos Antoniades Posted November 19, 2019 SI Staff Share Posted November 19, 2019 We've managed to reproduce it in house and it is under review. Once we have any other information we will update you Cheers, Angelos Link to post Share on other sites More sharing options...
Shrimper Posted November 19, 2019 Author Share Posted November 19, 2019 13 minutes ago, Angelos Antoniades said: We've managed to reproduce it in house and it is under review. Once we have any other information we will update you Cheers, Angelos Great news! Thank you. Link to post Share on other sites More sharing options...
benjaminremy09 Posted November 19, 2019 Share Posted November 19, 2019 Yes same on , Model MD531TH/A ; IOS 9.3.5 (13G36) Link to post Share on other sites More sharing options...
Brett306 Posted November 19, 2019 Share Posted November 19, 2019 Same issue!! 🤬 Ipad - ver 9.3.5 Model - MC769B/A Link to post Share on other sites More sharing options...
Andy jones Posted November 19, 2019 Share Posted November 19, 2019 Hi I have just downloaded the game and I go to load it up then crashes back to home screen cheers Link to post Share on other sites More sharing options...
Hibby1875 Posted November 19, 2019 Share Posted November 19, 2019 Hi, just downloaded the game on a model (A1432) also and doing exactly the same! Played every other fm on this so frustrated that it's not loading. Any idea how long this issue will take to fix? Link to post Share on other sites More sharing options...
sammummery Posted November 19, 2019 Share Posted November 19, 2019 Hi this is the same for me, Model A4132, done all the resets, cache clears, reinstall, signed out of game centre etc.. 7GB of free space and all other apps running fine. All previous versions of FMM have run fine through the years upto FMM19 and the IOS is 9.3.5 so fine there. Really keen to get this resolved as have purchased and paid for the game and cannot use it. Link to post Share on other sites More sharing options...
MatthewBroad Posted November 19, 2019 Share Posted November 19, 2019 Pre-ordered the app for the day of launch and the days been and gone unable to play for no apparent reason, been fine every year. frustrated to say the least! Link to post Share on other sites More sharing options...
Dig112 Posted November 19, 2019 Share Posted November 19, 2019 Not working on iPad 2 either, all other football managers have worked fine, £9 and can’t even play it, poor Link to post Share on other sites More sharing options...
Gjh Posted November 19, 2019 Share Posted November 19, 2019 Hi guys i have an iPad mini, FM2019 mobile is still fine but FM2020 mobile does the same as everyone else on this thread. iOS 9.3.5 Link to post Share on other sites More sharing options...
Adam77 Posted November 19, 2019 Share Posted November 19, 2019 Thank you for your help, hopefully a fix can be sorted soon. Like other users, all other versions of fm mobile have worked fine on ipad mini. Link to post Share on other sites More sharing options...
Yorkie66 Posted November 19, 2019 Share Posted November 19, 2019 Same problem with my iPad mini. Never had a problem with FM17/18/19 mobile. Not happy 😡 Link to post Share on other sites More sharing options...
Shrimper Posted November 19, 2019 Author Share Posted November 19, 2019 Hang on in there folks! I’m sure they’re working hard on getting it fixed. Chomping at the bit to get started though... Link to post Share on other sites More sharing options...
SI Staff Alari Naylor Posted November 20, 2019 SI Staff Share Posted November 20, 2019 We have a fix in test for it. Link to post Share on other sites More sharing options...
Dig112 Posted November 20, 2019 Share Posted November 20, 2019 I’ve just tried and still not working? Link to post Share on other sites More sharing options...
Bondy32 Posted November 20, 2019 Share Posted November 20, 2019 Any update?? Link to post Share on other sites More sharing options...
benjaminremy09 Posted November 20, 2019 Share Posted November 20, 2019 Are you still in test to fix it ???? Link to post Share on other sites More sharing options...
Hambo1983 Posted November 20, 2019 Share Posted November 20, 2019 I'm having the same issue, relieved to see this thread that it's being looked at! Link to post Share on other sites More sharing options...
Steve pratt Posted November 20, 2019 Share Posted November 20, 2019 I have exactly the same i was blaming the iPad and was ready to throw it at a wall lol . Glad to see its not just me . Hopefully a fix is on the way Link to post Share on other sites More sharing options...
Aidanhead Posted November 20, 2019 Share Posted November 20, 2019 I'm having the same problem. I have the iPad mini 9.3.5. been waiting months for this to come out and very disappointed to not be able to play it. Any news as to when this will be fixed? Link to post Share on other sites More sharing options...
sammummery Posted November 20, 2019 Share Posted November 20, 2019 Hi Guys, Any news on the fix for this? Really disappointed that I have downloaded the game and not able to play it. Link to post Share on other sites More sharing options...
Scarface1303 Posted November 20, 2019 Share Posted November 20, 2019 Hi I am having the exact same problem. Ipad Mini updated to IOS 9.3.5. Simply getting the first couple of screens and then it cuts off. Any dates when this will be rectified Link to post Share on other sites More sharing options...
Wer100 Posted November 20, 2019 Share Posted November 20, 2019 Same problem with iPad2. I think the problem is the iOS9.3.5. Link to post Share on other sites More sharing options...
Wer100 Posted November 20, 2019 Share Posted November 20, 2019 16 hours ago, Alari Naylor said: We have a fix in test for it. Great news. Waiting patiently for an update. Link to post Share on other sites More sharing options...
Webs82 Posted November 20, 2019 Share Posted November 20, 2019 A reply would really help your customers who have been waiting patiently for a update to fix the crashing. Link to post Share on other sites More sharing options...
Hibby1875 Posted November 20, 2019 Share Posted November 20, 2019 I agree! Get your finger out Link to post Share on other sites More sharing options...
ECE81 Posted November 20, 2019 Share Posted November 20, 2019 Had the same issue in 2019 edition on my IOS9.3.5 do we have a fiX tried All options? Link to post Share on other sites More sharing options...
Nbas Posted November 20, 2019 Share Posted November 20, 2019 On 19/11/2019 at 10:13, mmf51 said: Hey, I have the same issue on iPad Mini 1 Wifi (Model A1432), iOS version 9.3.5 I have the same problem, and i have the same iPad version and software. Iam waiting for a solution. Link to post Share on other sites More sharing options...
John Burke Posted November 20, 2019 Share Posted November 20, 2019 Exact same issue here with an iPad mini. All other years worked fine. The lack of a response is poor to say the least Link to post Share on other sites More sharing options...
SI Staff Alari Naylor Posted November 21, 2019 SI Staff Share Posted November 21, 2019 This is still being worked on I am afraid, we did have a fix in test but there was a knock-on issue that has needed a revision, a subsequent fix is now in test. I'm sorry for the slow responses but our focus has been on trying to solve the issue and that does take time away from the forums. Link to post Share on other sites More sharing options...
Hibby1875 Posted November 21, 2019 Share Posted November 21, 2019 Yeah like most people very frustrated but thanks for update and have faith you can solve the issue 🤞 1 Link to post Share on other sites More sharing options...
MatthewBroad Posted November 21, 2019 Share Posted November 21, 2019 How did this kind of thing get missed when testing the game pre launch, it doesn’t even load up! Link to post Share on other sites More sharing options...
Bend91 Posted November 21, 2019 Share Posted November 21, 2019 Just bought the game on iPad mini and it is having the same problem, do we have an idea when it will be back up and running? Link to post Share on other sites More sharing options...
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