If you still have activation issues (non phone) look here...

[Marc Duffy]

IF YOU ARE EXPERIENCING ONE OF THESE ISSUES – PLEASE READ

When I try to activate, it says I'm not connected to the internet / other activation problems

OR

Error: You are receiving the Error ‘Product Key already Active’ message

OR

I’m receiving the Error [-10] what can I do?

OR

You are receiving a [-703] error: ‘We were unable to process your unlock request. To receive a new key please visit sigames.com’

OR

You are receiving an Error [-821]

OR

Error: You are receiving the Error [-51] / [-52] message

OR

You receive the ‘Error: Application was unable to connect to the internet. Please check your connection.’

OR

You receive the ‘Error -10, -1, -703, 12029, 12007.’

What we see most of, is people with -10, -1, -703, 12029, 12007 errors, who are simply blocked from getting out on the internet with our activator. This has mostly been Vista Firewall - but there all sorts of reasons ranging from firewalls, to anti-virus to proxies servers, routers and more. In the most severe cases the only program with internet access has been IE or Firefox.

Therefore, we have created a disconnected Activator Fix. This fix will let you create a file, go to a website, upload the file, and then install a response file so that you can play the game without the game ever needing the internet. We hope this fixes the problem for most of you.

If you're having issues activating, then the most common fix can be found below. Follow the instructions exactly as written:

1 - First of all you need to turn on hidden files and folders.

FOR XP:

Go to My Computer and at the top select 'Tools' then 'Folder Options'. The go to the 'View' tab and select 'Show hidden files and folders'

Delete your license file from the C:\Documents and Settings\All Users\Application Data\Sports Interactive\Football Manager 2009 Certificate

FOR VISTA

Go to My Computer and at the top select 'Organize' then 'Folder and Search Options'. The go to the 'View' tab and select 'Show hidden files and folders'

Delete your license file from C:\ProgramData\Sports Interactive\Football Manager 2009 Certificate

Then try to boot the game again and enter code if requested.

If you are you still getting the errors you need to run our fix as instructed below:

Please download the fix here:

http://www.footballmanager.com/fixv3.zip

To use the fix, please do the following:

1) Download the file to your desktop

2) Unzip the contents of the file - You must unzip ALL of the files... (ActivatorDLL.dll, FootballManager2009.jpg and RunMe.exe)

3) Click RunMe.exe

4) Enter your license key under the panel that reads "Step 1"

5) Press the "Save" button

6) Save the "Request.txt" file to your desktop

7) In Internet Explorer - go to http://keylookup.fm2009.softanchorin...eactivate.aspx - You may also click the link under the panel that says "Step 2"

8) In the web page that you have opened, please use the "Browse" button to upload "Request.txt" to the server

9) Press "Upload" and upload the file to the server

10) The server will then ask you to save a file called "Response.txt"

11) Save this file to your desktop

12) Next, go back to the fix program. Under the panel that says "Step 3" press the "Load" button and then find Response.txt on your desktop, or wherever you saved it to in step 11, for Vista users the default is the ‘download’ folder in Users Documents, for XP users the default is typically the desktop.

13) Once you have loaded the file - the application will tell you if you have been successful.

14) If you are successful - Please start your game.

If after all this you still cannot run your game, please contact me directly at neil.brock[at]sigames.com and I'll try and help out.

Thanks.

[slippers]

after my game always asking for key i thought id try this. this didnt work for me. error -1?

[Sonny Black]

after my game always asking for key i thought id try this. this didnt work for me. error -1?

Same thing happened to me too

[Muzchap]

Please see the post from JMordetsky and follow his advice if having this problem - post is below

[cm0215]

I am still recieving an error 821 when I use the new activation tool. When I enter the code (checked on softanchor keycheck link) it says "activation failed with error: -821. please make sure you use the correct key and try again"

[jackd789]

done all as u said n i am now recieving error -1

[jmordetsky]

If you receive an error code when attempting to use this activator. Please grab a log file located at:

XP:

C:\Documents and Settings\All Users\Application Data\Sports Interactive\Football Manager 2009 Certificate

Vista:

C:\ProgramData\Sports Interactive\Football Manager 2009 Certificate

And email to Errors at uniloc dot com

[Themer]

I have -1 error can anyone help, I've pm'ed Muzchap and am yet to get a reply admittedly I only sent it a bit ago but Im getting really tired of trying to get on now

[ambar]

I am still recieving an error 821 when I use the new activation tool. When I enter the code (checked on softanchor keycheck link) it says "activation failed with error: -821. please make sure you use the correct key and try again"

im haveing the same problem and no 1 can help whats the point of bringing out a game were no 1 can even get on after 3 days

[redtim]

Still having trouble activating. it said it was because i couldn't connect to the internet. i've downloaded the Launcher and now everytime i try entering my code the following message comes up:

Activation failed with error: -1. Please make sure you use the correct key and try again.

I've installed all updates, disabled firewall through administrative tools like you said to do and it still comes up with the error 1 message!

Any ideas?

[e4sby]

Alle effing luia!

Many thanks after 4 days of torture this might have actually fixed my problem fingers crossed! Not played a game yet mind!

[fyl2u]

Hi all,

I was told to show my face in here, and here I am.

Is there any indication of how long the queue time is?

Basically I just want to know if I should just wait here because the fix is moments away, or should I go away and do something and come back x hours later?

OK, my system is an Athlon 2400, 2x1GB high-end DDR in dual-channel mode, 3-year-old Asus high-end mobo, almost a TB of storage across 2 IDE and 2 SATA drives, MOTU 828 Mk.1 rackmount audio interface, 1-year-old lower-midrange nVidia AGP graphics card, WinXP Home.

I have disabled Avast AV and have exited my personal firewall, Comodo.

I'm behind a Debian gateway server.

Demo ran fine.

Other online games all seem to be fine, although I've had a similar problem with a Party Poker update for the last week that I am still yet to resolve, preventing me from playing there too. My other poker clients are all connecting fine still.

Any other info I could give you that might help?

I HAVE sent the email with the appropriate log file attached.

[fyl2u]

Uniloc are really on the case!

I got my reply almost straight away!

They've sent me FixV3 but that hasn't worked either.

I've sent them another email back with more details.

[jmordetsky]

Status update

All right now we are seeing less problems but there are still about 10-15 people that have two distinct problems. Microsoft is returning 2 errors when we try to get out onto the internet. You can sees these errors in your HttpCheck.log.

The first is:

Failed to send request to server. 12029

This error code means the request to our server is being blocked by "something". In some cases this has been the Vista firewall, in other cases it's something out on the network. We're working on a solution that will allow you activate without using a direct connection by the activator.

The second is:

Failed to send request to server. 12007

This error code means the your DNS cannot find our servers. Still working on that - but if you can see http://fm2009.sa01.softanchorinsight.com in a browser then the solution outlined above will work for you. Please give us a few more minutes to finalize.

[jackd789]

thanks my problem is the 12029 one so can u let us know when u have a solution

[fyl2u]

Right... I just got my 3rd email reply, asking if I'm on Virgin cable for internet.

Yes I am.

Anyone else here having problems also on Virgin Media cable?

Bloody Virgin. I'm also getting a connection speed of less than half the speed I'm paying for.

[ChrisAlcock]

Right... I just got my 3rd email reply, asking if I'm on Virgin cable for internet.

Yes I am.

Anyone else here having problems also on Virgin Media cable?

Bloody Virgin. I'm also getting a connection speed of less than half the speed I'm paying for.

Yup, getting 12029 on Virgin Cable,running XP :|

[A.D]

I am suprised this help is being conducted. All sounds very positive I must say. God work to all concerned with the helping

[Brakke]

Hi guys,

i'm still waiting for a response on my email. I already tried everything i found on internet but nothing...

Is that fix already online? Does it work for people with the -1error?

Hope so...

[davemc85]

Where can i find the fix v4 for error :-1?????????????

[Muzchap]

Ok - I have had to delete some posts - despite my warnings above...

FixV4 is not officially released yet - we are still working on it - so please be patient.

If you have a -1 error - please do as the thread says - send your logfile to errors@unilocusa.com - you will be seen to and as you can see we have been getting good resolution results.

Please do not post unless it is to say - I am having problems and have sent the mail to Uniloc.

Literally, anything else will be deleted by me. We need to keep a tightly controlled thread.

Regards,

Murray

[ChrisAlcock]

Does it have to be sent to errors@unilocusa.com or errors@uniloc.com because for some reason i sent my log to the latter last night after i was sure thats what i read here, but now its different. Ive sent it to the former as well just in case but I seem to be a little confused

[Muzchap]

Hi guys - errors@unlilocusa.com

Ok - all emails 'will' be answered - the timezone is different, so you won't receive an answer until tonight. We are confident the v4 fix will work. At present it's unofficial - if some of you are desperate to try and realise it's nots a finished release - PM me with your email address and I'll send.

For those wanting to wait for the 'official' release - should be around 21:00 GMT (latest).

Regards,

Murray

[hollie]

Please see the post from JMordetsky and follow his advice if having this problem - post is below

Activation failed with error: -1. Please make sure you use the correct key and try again. This is what I am getting - tried everything that has been advised - now getting very 'fed up'. Have tried the helpline number - continuously engaged or no reply THEN when I did get a reply I waited for the operator for ages so I hung up.

Have had this game 3 days and have spent hours and hours trying to activate - 4 times by phone.

Devine intervention is now required - or a full refund!

FROM MUZCHAP - REPLIED VIA PM

Please respond.

[Muzchap]

is it possible for the version 3 fix to be posted in here?

i've emailed uniloc and understand they'll take a while. will need fixes 1 2 3 & 4 when it eventually gets posted?

Version 3 will not fix your problem if version 2 did not.

It's not a crack....

Guys please stop posting comments in here - you're clogging the board - deleting them now.

[Michael Osmann]

Just getting "Activating key with Steam"

MOD: - I have deleted your offensive language. Please PM me and I will assist. Obviously, you have some kind of firewall or restriction blocking the inbound communication back from the license server.

[LewisMead]

I have Error 51 and have the following problem.

I do not have this file. I am meant to delete it from this location :

C:\ProgramData\Sports Interactive\Football Manager 2009 Certificate\HttpCheck.log

But the file isn't there so what can I delete?

[davemc85]

I have Error 51 and have the following problem.

I do not have this file. I am meant to delete it from this location :

C:\ProgramData\Sports Interactive\Football Manager 2009 Certificate\HttpCheck.log

But the file isn't there so what can I delete?

I dont have that file either, are you on vista?

[LewisMead]

Yes I am. I have made it so all hidden folders are showing too.

[Muzchap]

ALL - just had a PM confirming if you run FM.EXE as Admin - it activates succesfully - can you please try that.

[davemc85]

ALL - just had a PM confirming if you run FM.EXE as Admin - it activates succesfully - can you please try that.

for the people like me that are computer novices could you just explain when you say 'run FM.EXE' please?

[yodagriff]

ALL - just had a PM confirming if you run FM.EXE as Admin - it activates succesfully - can you please try that.

For me its no different, still not activating

[Wacks07]

ALL - just had a PM confirming if you run FM.EXE as Admin - it activates succesfully - can you please try that.

no, it doesn't

[yodagriff]

this really isnt fair. had the game for 24 hours now and still cant activate it. all solutions being offered have been useless. i know people who have downloaded the game via torrents and they have had no problem without the need to use a service which clearly does not work. I've paid almost £30 for a 24 hour & counting nightmare

[davemc85]

Is the fix v4 still due at 21:00?????????????

[g3ntyuk]

i have had the official V4 fix but it doesnt work for me im very depressed now i keep getting error-703 i havhe had about 6 different errors now

[Muzchap]

Hi all - the v4 fix is being tested on people as we speak - some are having success - others are not.

Please be patient - there are some machines refusing to cooperate - we will get there.

[jackd789]

how do i get v4 fix

[BlythForever]

Mine comes up with -1 error, but my computer cant find the certificate file so that I can delete it!!!

[bignelly979]

Same here blyth, can't locate the file -

C:\ProgramData\Sports Interactive\Football Manager 2009 Certificate

[BlythForever]

Muzchap says we must email Uniloc!

[slippers]

yeah the unofficial v4 fix didnt work with me! gutted!

[Muzchap]

Ok - v5 in testing now - give me 25 mins - Massive Apologies again people

[g3ntyuk]

ok, guys i have a solution i have been constantly trying by internet 2 activate it but with no success, i recommend u do wot i did, i disconnected my internet (pull the cable out) and i loaded the game up, when the activation screen loads, choose 2 activate by phone, choose ur country and it gives u the number 2 ring, ring this and follow the automated voice, its very long winded lasts between 5-10mins of typing letters and numbers in, and cost me about £1 in credit from my mobile, but i tell u it is worth it, after 10mins i completed the typing and my product is activated and im playing FM2009!!!!! its worth the time and money guys try it what is 10mins of ur time wen u can have many happy hours on this brill game. im one happy chap now

[g3ntyuk]

disconnecting the internet is vital, b4 u load up FM2009 otherwise if u dnt disconnect then the phone option wont appear, gd nite chaps, hope u all follow my advice

[peg]

hi am having problems getting on fm 2009. at first i had problems activating but after getting help i was able active the game. however now when i try to get on the game it asks for the activation code again, however as my game is already activated it does not accept my code. can anyone help with this?

[Muzchap]

ok, guys i have a solution i have been constantly trying by internet 2 activate it but with no success, i recommend u do wot i did, i disconnected my internet (pull the cable out) and i loaded the game up, when the activation screen loads, choose 2 activate by phone, choose ur country and it gives u the number 2 ring, ring this and follow the automated voice, its very long winded lasts between 5-10mins of typing letters and numbers in, and cost me about £1 in credit from my mobile, but i tell u it is worth it, after 10mins i completed the typing and my product is activated and im playing FM2009!!!!! its worth the time and money guys try it what is 10mins of ur time wen u can have many happy hours on this brill game. im one happy chap now

Well done - its a toll free number...

[Muzchap]

hi am having problems getting on fm 2009. at first i had problems activating but after getting help i was able active the game. however now when i try to get on the game it asks for the activation code again, however as my game is already activated it does not accept my code. can anyone help with this?

Have you followed the steps in Post #1?

[peg]

Have you followed the steps in Post #1?

yeah i have. i think basically what i need is a way of getting rid of the game asking me to activate the game when i already have activated it. any suggestions?

[Muzchap]

yeah i have. i think basically what i need is a way of getting rid of the game asking me to activate the game when i already have activated it. any suggestions?

Well you need to delete the certificate already there - and try again - PM me - I'll try to help