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Hi @braysoj1,

Sorry to hear you're having issues with the game crashing. Its certainly something we can investigate further for you

Firstly , have you tried uninstalling / reinstalling the game at all?

Cheers,

Declan

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Hi @braysoj1,

Thanks for the info - 

I just need to clarify what you mean by purchasing though Paypal if possible - 

Can I firstly just double check your purchase was made via the download tab in game which processes through Apples App Store? and was not made through a 3rd party website / store?

If made through Apple are your payment details linked to your Paypal account as apposed to a credit / debit card ? and if so during payment were you asked to update your payment details / taken to Paypals website to log in?

This is a pretty unique crash, so apologies for the questions - Just trying to gather as much info as possible to help rectify the issue for you 

Thanks,

Declan

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Download through the game download tab 

 

When u buy a download ie stadium or downloads through the game u pay for it through PayPal ie £6.99 to increase money in game 

Edited by braysoj1

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HI @braysoj1,

Thanks for clarifying that the purchase was made though FMT's in game download tab - 

You can link your iTunes app store purchases to a credit/debit card or Paypal, so what we're trying to do is establish if purchasing through Paypal has caused the problem.

At any point when the purchase was made did you have to log into Paypal? or alternatively directed to Paypals website? 

Cheers,

Declan

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Yes 

yes payed through pay pal

reinstalled game still having probs 

Edited by braysoj1

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Hi @braysoj1,

When you say "paid through Paypal" does this mean you were redirected to Paypals website / asked to log into Paypal at any point during the purchase?

As mentioned above, this is a pretty unique issue. We have to try and recreate the issue in house for our dev team to be able to investigate further and ultimately hopefully apply a fix 

Appreciate this is frustrating, but until we establish what the issue is we can't just simply apply a fix

Many Thanks,

Declan

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Hi @braysoj1,

Appreciate that, however I'm still yet to establish as to whether this required you to log into Paypal at any point during the purchase? 

Currently there is little we can do as we're unable to recreate this issue in house. The only known fix for a crash like this is to factory reset your iPad and set it up as a new device, however be aware that this requires your device to be wiped and you'll lose any apps / data currently stored on the device. 

Completely understand this is a drastic measure and something you may not want to do. That being the case you're able to email help@sega.co.uk - 

Explain that you've got a currently unfixable crash, provide them with a proof of purchase receipt and they will be able to issue you a refund.

Hope that helps and if you need any further information let us know 

Many  Thanks,

Declan

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