Football Manager 2009 patch download details (was authentication and update)

[JJay]

A response from SI on another thread:

The connection problem appears to be down to the Uniloc servers being rammed and we're looking into it now. We all sympathise.

[azzy_red_devil]

i dont understand why i needed to put in an activation code with steam and then a second time with softanchor. surely once should suffice. this is stupid. i bet softanchor only has one server authenticating the online requests and its a p1 133mhz mmx, 64mb ram

lol it doesnt make sense does it, steam accepts it fine

they probably running the requests on an amstrad

[Dimi10]

Please can some one help! im having problems registering my code, originally i used the steam install option, it worked fine until i loaded the game and had to put in the code again, it uses the internet to confirm it and in doind so uses Internet Explorer which i dont use as it doesnt work (i use mozilla firefox) i tried changing html to htm, and all other possible solutions, so then i decided to reinstall FM09 and used the fone option i installed it loaded it up and it again asks for the code i dont have the option for phoning up and i dont know the number to ring. When i load it up its say;

Product Activations Options

Online Activation

(thats it i assume here i should have the option of phoning??)

Does any have the number to ring?

Or do you know how i can stop the SoftAnchor online registration?

[RSCA Belgian Blue]

It's amazing so much people have problems to activate their key ! Steam is doing an awful job. It needs to be sorted out ASAP 'cause it's turning into a big joke.

[sidneycrosby87]

Seriously, what did you guys expect to happen? It was obvious everyone was going to try activating pretty much at the same time, so SI must have known this was coming.

[smileylad]

It's not Steam it is SoftAnchor...

[bcooper]

Hi,

Those people getting errors 10 and 702, we are updating some info at Uniloc to try to help the issue. Unfortunately while that is updating it has slowed the system significantly and this is causing these errors, as well as the telephone outage.

We'd advise you to hold off trying to authenticate while this happens, we will let you know as soon as it is back up to speed.

Thanks

Ben

[elgreenio]

oh god, i'm not filled with confidence now. As i'll only be able to install at about 6pm i dont wanna be messin about until the early hours, and no way am i resorting to STEAM

[SIR J]

I loaded it earlier and it activated my code. i went to editor saved it loaded fm09 back up and its asking me for the code again but wont accept as says im not connected to the internet

[SWFC4eva]

I'm getting the cannot connect to internet error too, but one thing I have noticed is that I use firefox to browse the net. When you click on the sigames web address in the activation error box, it loads up in internet explorer, but then says it cannot find webpage. Yet I can access the same site fine through firefox

[Connell]

its not a steam or si problem, its the softanchor people. they really should have prepared for this. fail to prepare, prepare to fail.

[bcooper]

Hi,

Those people getting errors 10 and 702, we are updating some info at Uniloc to try to help the issue. Unfortunately while that is updating it has slowed the system significantly and this is causing these errors, as well as the telephone outage.

We'd advise you to hold off trying to authenticate while this happens, we will let you know as soon as it is back up to speed.

Thanks

Ben

This is also causing a lot of the "no internet" problems. Please bear with us while uniloc updates

Thanks

Ben

[the blue ferret]

Ok, so we have an expalnation. If true, thats all I wanted. I can fanny about on fml for a bit and wait.

But just quickly, can I install the patch before activating? just for something to do

[guspjmh]

Hi,

Those people getting errors 10 and 702, we are updating some info at Uniloc to try to help the issue. Unfortunately while that is updating it has slowed the system significantly and this is causing these errors, as well as the telephone outage.

We'd advise you to hold off trying to authenticate while this happens, we will let you know as soon as it is back up to speed.

Thanks

Ben

And what about the thousands of people who bought the game and havent found these forums for help? This really is laughably bad customer service. At the risk of stopping a minority of unscrupulous individuals, many genuine fans are being severely put out.

[buskerstu]

I'm glad it went on my laptop first time. I'm gona sit back and hold off on my desktop and enjoy it on my laptop

[rovers88]

Well then obviously the servers going to be busy anyone could have told them that. I think a nice orderly line is going to be put in place. SHOTGUN first place

[R4M]

got softanchor problems aswell. I understood the servers are being hammered right now but this is insane.

I usually am constructive and positive about things, but this time you've blewed it, guys. Bigtime. Hope you learn from the experience and this never happens again.

[bizzy]

This is a joke.

Been trying to install it for hours now. The online activation program says that im not connected to network

and when im trying to activate it via phone, the number on program goes to FOREIGN BATTERY REPLACEMENT company.

I think SI just made me to pay EVEN more than that redicolous $60.99 by making me call an international call????

Ive wasted my money, ive wasted my time, this is unbelieveble........

Do something!!!!

[SIR J]

Will this be working soon as i took day of work to get game and have a days play

[Los_Ches2000]

Well thats it, ive taken the game back to the shop for my money back, ive been buying this game for over a decade, SI uve dropped the ball on this one and i wont be back, waste of ******** time!

[dave1809]

i get the cannot connect to interent aswell, when i click back to where you enter the key code, above that it says Your trial period has EXPIRED Please visit sigames.com.

Is this the same for everyone else??

[Walter Duncan]

i dont want to go to sleep tonight incase i have a nightmare and this pops up

SI team are couting their cash and playing call of duty while we suffer

I wondered who I was playing on COD???

Miles$$$_78 kicked my arse

[SIR J]

i have the same dave1809

[Ando THFC]

Private Eye could do a lovely section on this farce comprising quotes from SI and Sega bods over the past few weeks casually dismissing any worries people had about being able to activate and comparing that to the ridiculous state of affairs now. Even if it is a very small number of people affected - and it may be many more - I hope the people responsible are at least a bit embarrassed about the shambles.

[smileylad]

Imagine someone buying this game for the first time, with no idea that these forums exist. They'd be bouncing off the walls in frustration by now...

[stu_u2k]

I feel like I have just been mugged for £30 and then to add insult to injury bent over & shafted by the gaming industry to ATTEMPT to stop the few.

I wish I had downloaded it now, after all I bet cracking it is easier!

[hyperpringle]

is the uniloc issue the same as softanchor?

[Serj]

Ben, in reference to the question I posted earlier: http://community.sigames.com/showpost.php?p=2025876&postcount=730

I have installed the game and activated it via steam on my PC, but when I install on my laptop I'm still asked to activate the game again. Sorry if this is the same problem everyone else is experiencing, but have I just wasted my time installing it if I still need to phone SoftAnchor?

[Daze]

Ok... These genius security measures are clearly not working. The no CD / auth hacked version is already available so all that this new feature has done is annoyed the loyal customers who have paid.

Is there no way that you can cut SoftAnchor out of the process now you know the anti-hack software hasn't worked? Just a generic authorisation code or a patch that bypasses that part of the set-up?

[bcooper]

Quote:

Originally Posted by bcooper

Hi,

Those people getting errors 10 and 702, we are updating some info at Uniloc to try to help the issue. Unfortunately while that is updating it has slowed the system significantly and this is causing these errors, as well as the telephone outage.

We'd advise you to hold off trying to authenticate while this happens, we will let you know as soon as it is back up to speed.

Thanks

Ben

This is also causing a lot of the "no internet" problems. Please bear with us while uniloc updates

Thanks

Ben

[Big Daz]

I bought FM09 on my way to work but took it back for a refund during my lunch hour after reading about the issues on this forum. I have played FM since the very beginning and i have never seen anything like this, nor have i criticised them about past games as i felt the complaints were based on individual experiences, but this time FM have made a huge error in judgement. What a shame, i hope they fix it soon otherwise they will lose another loyal fan.

[guspjmh]

Hi,

Those people getting errors 10 and 702, we are updating some info at Uniloc to try to help the issue. Unfortunately while that is updating it has slowed the system significantly and this is causing these errors, as well as the telephone outage.

We'd advise you to hold off trying to authenticate while this happens, we will let you know as soon as it is back up to speed.

Thanks

Ben

Quote:

Originally Posted by bcooper

Hi,

Those people getting errors 10 and 702, we are updating some info at Uniloc to try to help the issue. Unfortunately while that is updating it has slowed the system significantly and this is causing these errors, as well as the telephone outage.

We'd advise you to hold off trying to authenticate while this happens, we will let you know as soon as it is back up to speed.

Thanks

Ben

This is also causing a lot of the "no internet" problems. Please bear with us while uniloc updates

Thanks

Ben

What about the many customers who haven't found these forums?

Did no-one anticipate any of these problems? If so, surely that is a sign of frightening incompetence?

[Phwoar]

Still looking for an acknowledgement that the phone activation system is broken.

I realise it's busy, and I don't get through every time. However, when I do get through, I get to the point where I enter my key, and the line goes dead.

No SI staff are yet to recognise this issue on the forums. Please let us know that you are aware of this, and a remedy is being prepared.

[Barnyard]

Ok... These genius security measures are clearly not working. The no CD / auth hacked version is already available so all that this new feature has done is annoyed the loyal customers who have paid.

Is there no way that you can cut SoftAnchor out of the process now you know the anti-hack software hasn't worked? Just a generic authorisation code or a patch that bypasses that part of the set-up?

In trying to stop it, SI have actually made piracy a much more attractive option.

[tigerhgrrrrrr]

I keep getting Error [-1003]. What does this mean?

I tried deleting the file that Miles eluded to earlier, but still no luck. Im sure that I am entering the code correctly...

Im almost certain this is when charachters are wrong ie o for 0 and i for 1, I had it but OK now (see my other posts in here)

[afroman321]

m getting the same problem gaz.

I entered the activation code successfully to install the game, now its gave me a multiplayer code which i copy and paste on to the soft anchor code request screen, done that but its now failing to send the activation code because its telling me im not connected to the internet..which i clearly am, its also saying my trial period has expired?? only bought the game today!

im running the game on xp

y make the installation of a game so complicated? "If its not broke dont fix it" comes to mind....

[Mr T]

Lalala cannot connect to internet. What a surprise.

[azzy_red_devil]

i love their fall back on activation screen....please visit sigames.com

quality programming their SI now i see why it took so long for the game to be released

[Ando THFC]

Ok... These genius security measures are clearly not working. The no CD / auth hacked version is already available so all that this new feature has done is annoyed the loyal customers who have paid.

Amazing isn't it. I wouldn't be surprised if the (shoddy) implementation of this new system hasn't actually cost SI sales. Rather than delaying the pirates, the activation has prevented legitimate, paying customers from playing. It really is a joke.

[bizzy]

Quote:

Originally Posted by bcooper

Hi,

Those people getting errors 10 and 702, we are updating some info at Uniloc to try to help the issue. Unfortunately while that is updating it has slowed the system significantly and this is causing these errors, as well as the telephone outage.

We'd advise you to hold off trying to authenticate while this happens, we will let you know as soon as it is back up to speed.

Thanks

Ben

This is also causing a lot of the "no internet" problems. Please bear with us while uniloc updates

Thanks

Ben

You guys need to check finnish phone activation number. It goes to some english BATTERY REPLACEMENT store, and i cant stop thinking that when i called that number, you guys made me pay for the international call too.

Thanks.

This is not the end of the world but enough to ruin my day.

[Milligan2009]

Any sign of the patch for the mac coming out today?

[aiston]

Surely SI should of expected this instead of letting it happen.

Its good being able to use an INTERNET forum while not connected to the internet.....so FM09 says.

[tigerhgrrrrrr]

That should be fine

There is nothing "fine" about todays events. Wake up & hear the consumers!

[guspjmh]

Amazing isn't it. I wouldn't be surprised if the (shoddy) implementation of this new system hasn't actually cost SI sales. Rather than delaying the pirates, the activation has prevented legitimate, paying customers from playing. It really is a joke.

The frustrating thing is that the only people playing the game today are those who haven't paid for it.

[Gauvner]

ERrrrm. I have activated it through steam but when i try launch the game it sends me to softanchor to activate it again.!? WTF

When i try to activate it through steam though it sends me to softanchor . This is one big balls up by SI

People who thought this would be a good idea are/were ********.

[smileylad]

"Get the most out of every copy of your software" it says under the SoftAnchor logo...Ha ha ha! I could cry..

[guspjmh]

"Get the most out of every copy of your software" it says under the SoftAnchor logo...Ha ha ha! I could cry..

Sweet, sweet irony....

[Latimerinho]

There are updates currently happening to the Unilock servers which is why we are getting problems.

As I said before, relax and be patient. Why not paint your nails, and blow dry your hair while you wait? You might like it, and it will definitely take your mind off this!

[aiston]

And also i dunno if its me being stupid....

Why does it say "no internet connection", then it says "please visit "SIGAMES.com" - wait I thought you said i got no connection.

[valheru]

Got the same problem atm.

i have same problem too...

can anyone solve it...