Jump to content
Sports Interactive Community

Recommended Posts

PLEASE HELP!!! Okay,on my 2 fm16 games,when you try to access downloads it comes up with "an error occured when retrieving the product catalogue, error code:1 " and has been doing this since 21/11. Out of frustration i bought fm19 touch,and its doing the same thing!!! Heres what iv e done and what the story is... i have different steam accounts on 3 separate pcs with three copies of fm16 (dont ask) and now one  fm19 touch.its doing the same thing on 3 separate pcs,in different locations so different internet providers. i have uninstalled the games,uninstalled steam,deleted everything out of documents losing several longterm saves,deleted caches,checked and disabled windows firewalls as i dont have an antivirus on any of these pcs,verified game files etc.I contacted steam who assured me its not at their end,so contacted sega support explaining all this,especially about having no antivirus,attached files showing the problem and got a generic response about my antivirus probably being the problem!!! Its rendered any new saves useless on fm16 and i cant even get started on fm19 touch as i cant access things like no sacking,no work permits etc. The only thing i can even guess at is that steam converted my accounts into australian dollars and that might not be compatible now,as these things both happened on the 21/11 which is a coincidence but nobody has said anything about that in answers to my emails. Come on,3 separate accounts,3 different pcs,one brand new game,different internet providers and its an antivirus that i dont have on three separate computers,all with the same problem occuring on the same day?Can someone pls help me???  

 

20181123222526_1.jpg

Edited by kinguru68

Share this post


Link to post
Share on other sites

To clarify,im in Australia and on the same day that steam accounts were changed to Australian dollars is exactly when i started having the issues with getting the downloadable content to work,surely that just cant be a coincidence?? i even did a system restore on one pc back before that date and even that didnt work.And here is the same problem with the brand new fm19 i bought today,i really hope someone can help me.

20181123230344_1.jpg

Share this post


Link to post
Share on other sites

Just to make sure its not my settings etc,went and saw a computer shop,where they installed steam on their computer and recreated the exact same thing!!! I then reset one laptop to factory settings,created a new steam account,bought fm19 touch again and guess what??? Same as above!!!Steam say the developers are responsible for me not being able to access the ingame content,. COME ON,3 different steam accounts,3 different laptops,different internet providers plus IT experts saying its nothing to do with any of my settings!! ON THE 21/11/18 STEAM CHANGED AUSSIE ACCOUNTS TO AUSSIE DOLLARS AND ALL 3 ACCOUNTS REGISTERED THE SAME PROBLEM ON THAT DATE,yet nobody has remotely addressed that when ive brought it up with both support teams???? Its my internet or my settings I keep getting told,thats impossible!!! The same day 3 different accounts with fm managers games all have the same problem at different locations,ARE THE INGAME DOWNLOADABLE CONTENT NOW NOT COMPATIBLE WITH AUSSIE ACCOUNTS USING AUSSIE DOLLARS?? And if so,who is responsible for fixing it???? Sorry for yelling but not one moderator or game developer has replied to this,all I want to do is play my fm games with the ingame content urchases available and not get shunted backwards and forwards between steam and SI.Casn someone please help???????

Share this post


Link to post
Share on other sites

Hi @kinguru68,

As the issue appeared on the day the settings were changed via Steam, it does look to be an issue on their end. May I ask what address you are using to contact Steam to discuss the issue?

Thanks

Share this post


Link to post
Share on other sites

Thanks for getting back to me Connor.All contact has been made thru steam support thru my account,where you can message them concerning any particular game you might have in your library.2018-11-26.thumb.png.dc43162b97ef4ba8f3a7b629a4a192c2.pngThis was their final reply to my issue,hope you can read it.

Share this post


Link to post
Share on other sites

Hi @kinguru68 have you contracted Sega support at all in regard to this issue? help@sega.co.uk. This error code normally appears when you try to access the store/downloads when you are not connected to steam or the internet. 

Share this post


Link to post
Share on other sites

Hi Luke,yes i have,they first initially suggested it might be my anti virus,which i dont have,then they sent me back to Steam,which got me absolutely nowhere.As i said ,went to an IT expert,he had the same problem,i have tried to stress as much as i could that this all happened to my fm games on my different accounts on the same day steam changed to Aussie dollars,neither steam or sega will directly acknowledge or even remotely attempt to address that,which as far as i can tell,after playing fm16 nearly every dayfor 3 years without a problem,is the only reason i can come up with for whats going on.its like talking to my ex,im just going around in circles and i cant get a straight answer lol.

Share this post


Link to post
Share on other sites

Sorry to hear that, as you can appreciate if it is happening for all of your FMT games, then its not something that will be our issue gameplay wise. If you were to factory reset your machine, would that help? I appreciate that might not be something that you are willing to do.

Share this post


Link to post
Share on other sites

No worries Luke,i didnt think it had anything to do with the developer,and yes,did a factory reset on this pc, i mainly used it for gaming anyway,and made absolutely no difference,as soon as steam and fm were downloaded again,same problem.Thanks for trying to help,its definitely from the $ changeover,its just trying to get Sega or Steam to really look into it.

Share this post


Link to post
Share on other sites

Having the same problem as well only started a few weeks ago fm2014 fm2015 fine i can  but fm2016 17 18 19 cant access steam workshop  via downloads get error code 1 mate your not alone i am from australia to mate thanks.

Share this post


Link to post
Share on other sites

Same problem for me, I get this message when I try and use the ingame editor

 

I'd really like to see a solution for this problem it's infuriating. I screwed my side up and have reached a road block in my club progress

 

I am also an aussie!

Edited by zord

Share this post


Link to post
Share on other sites

First foray back into the FM series since 2013 (400+ hours played) and I just purchased the game as of today (through Steam). I purchased the in-game editor through Steam as well. Also an Aussie.

 

Completely fresh install, no other Steam games have issues with loading the Steam workshop or in-game DLC.

 

Same issues, can't access the "downloads" section within the game, it throws the same error code 1...appears to be region related???

 

It's a shame particularly when you've paid money for a feature and you can't even access it...

 

image.thumb.png.11af78402e8c04f89d0f9cb6fe70ba39.png

 

image.thumb.png.74e1c8fd23960fa4fed4e8f048c3272d.png

Edited by changas
Formatting

Share this post


Link to post
Share on other sites

Having the same problem with my FM18 Touch game, can't access the design a son feature which worked previously to Steam switching to Australian Dollars, anyone got a solution yet?

Share this post


Link to post
Share on other sites

Same problem here, based in Australia too. Happening with FMT2019, meaning I can't apply any unlockables meaning I can't do a bunch of challenges that require attribute masking etc. Rubbish!

Share this post


Link to post
Share on other sites

i've escalated with sega customer support (vincent) and i am awaiting further feedback - i'll keep you all posted.

 

my suggestion would be for everyone to do the same thing as collectively, we might be more effective.

Share this post


Link to post
Share on other sites

Yep I've sent it to Sega customer support as well, all they've said is they're aware of it and are looking in to it.

Share this post


Link to post
Share on other sites

Thanks drakiri its annoying thanks for the imformaton by the way i am a crows suporter and man utd thanks

 

Share this post


Link to post
Share on other sites

Hi guys glad to hear it is now working. As mentioned before we're not entirely sure what was causing this from our perspective, and was most likely a Steam issue. We are in contact with Valve see what the issue was and to make sure it doesn't happen again.

Share this post


Link to post
Share on other sites

I bought the game this week in Steam, along with an in-game editor. No access to "Download" - issues an error code 1. Region - Ukraine

Reinstall Steam, clean the registry, turn off firewall, turn off the antivirus. Even, I even checked: whether the documents hosts something related to Steam, SEGA, SI or Football Manager.

Share this post


Link to post
Share on other sites

I have the same issue. I've bought FM2019 + In-Game Editor in Steam. But I cannot use editor in game and I cannot open Download in game because of Error code 1. I've just tryed in on 2 my computers with different Internet connections and this issue happend on both of them. And I'm also from Ukraine.

Share this post


Link to post
Share on other sites

Hi all,

Thanks for raising this. We will escalate to Sega on our end, but it would also be helpful if you could notify Sega of your issue and the region you are in via this e-mail address; help@sega.co.uk

Thanks

Share this post


Link to post
Share on other sites
On 10/01/2019 at 14:30, Luke Rumble said:

Hi guys glad to hear it is now working. As mentioned before we're not entirely sure what was causing this from our perspective, and was most likely a Steam issue. We are in contact with Valve see what the issue was and to make sure it doesn't happen again.

hey its same problem again in fm17

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...