Popey85 Posted November 11, 2018 Share Posted November 11, 2018 Hi guys I need some help I purchased the youth academy upgrade and its not done a thing I have screenshots to prove I thought 1st time didn't go through waited and nothing so purchased again and still no upgrade has happened I was considering getting the editor this year but now worried as this hasn't worked hopefully someone can help been sending emails to sega and spoken with miles on Twitter he pointed me this way attached are copys of purchase and showing my team not updated Link to post Share on other sites More sharing options...
coopie54 Posted November 11, 2018 Share Posted November 11, 2018 Have you gone to your settings and actives it through there? Link to post Share on other sites More sharing options...
Popey85 Posted November 12, 2018 Author Share Posted November 12, 2018 How do I do this Link to post Share on other sites More sharing options...
coopie54 Posted November 12, 2018 Share Posted November 12, 2018 5 hours ago, Popey85 said: How do I do this Bottom left of where your screenshot is, tap that gear icon. Then “store” and somewhere under “unlockables” you should see “youth academy”. You should be able to switch it on there? Link to post Share on other sites More sharing options...
coopie54 Posted November 12, 2018 Share Posted November 12, 2018 And if all that works once you’ve done it, let me know if it can be used on different clubs in the same save - I may get it too! Link to post Share on other sites More sharing options...
coopie54 Posted November 12, 2018 Share Posted November 12, 2018 5 hours ago, coopie54 said: Bottom left of where your screenshot is, tap that gear icon. Then “store” and somewhere under “unlockables” you should see “youth academy”. You should be able to switch it on there? I did this and found I had to buy it then click buy again to get it to work. It was the same with getting a son. So try that? Link to post Share on other sites More sharing options...
SI Staff Alari Naylor Posted November 12, 2018 SI Staff Share Posted November 12, 2018 Hi - sorry this has been missed, I think we are in contact with you via your SEGA support ticket at the moment. If it is you, we can't reproduce this from your save - will likely end up refunding you and asking you to reboot and try to purchase again. Link to post Share on other sites More sharing options...
coopie54 Posted November 13, 2018 Share Posted November 13, 2018 I’ve just found that after having to click twice to get the purchase to work that I’ve been charged twice for both youth academy and my son. Do I go through amazon for the refund? Link to post Share on other sites More sharing options...
SI Staff Alari Naylor Posted November 13, 2018 SI Staff Share Posted November 13, 2018 1 hour ago, coopie54 said: I’ve just found that after having to click twice to get the purchase to work that I’ve been charged twice for both youth academy and my son. Do I go through amazon for the refund? Please do, this shouldn't happen. We can look into it, can you explain the exact flow, and how close between the clicks? Link to post Share on other sites More sharing options...
Popey85 Posted November 13, 2018 Author Share Posted November 13, 2018 Hi yes we are in contact so you won't be able to do anything for this save ?? If I try purchase again could it work this time Link to post Share on other sites More sharing options...
Popey85 Posted November 13, 2018 Author Share Posted November 13, 2018 Tried one more time and again same result think there's a serious problem there won't be purchasing any more in app until there's a guarantee they work as stated really disappointing as this was the 1st year I was considering getting the rest waited a few days after purchase in game to see if it would come but still same rating how do I get the refunds sorted please Link to post Share on other sites More sharing options...
Popey85 Posted November 13, 2018 Author Share Posted November 13, 2018 I have not had a problem on any other apps I have made in app purchases on and all my settings are correct on my phone no apps or anything on mobile to cause interference Link to post Share on other sites More sharing options...
Popey85 Posted November 14, 2018 Author Share Posted November 14, 2018 Any updates on this please Link to post Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.